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Mobile Service Provider Questionnaire

The document appears to be a customer survey conducted by a mobile services provider. It contains 17 multiple choice questions regarding customers' usage and preferences related to mobile services. Key findings from the survey include that most customers use prepaid plans, prefer low cost and tariffs as the most important service features, spend less than 30 minutes per day on their mobile, and feel value added services are the most helpful. Advertising and word of mouth were the most common ways customers learned about new schemes and plans. Suggestions for improvement included increasing advertising, lowering prices, and improving service quality and network coverage.

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rakjhi
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49 views7 pages

Mobile Service Provider Questionnaire

The document appears to be a customer survey conducted by a mobile services provider. It contains 17 multiple choice questions regarding customers' usage and preferences related to mobile services. Key findings from the survey include that most customers use prepaid plans, prefer low cost and tariffs as the most important service features, spend less than 30 minutes per day on their mobile, and feel value added services are the most helpful. Advertising and word of mouth were the most common ways customers learned about new schemes and plans. Suggestions for improvement included increasing advertising, lowering prices, and improving service quality and network coverage.

Uploaded by

rakjhi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

1. What is your gender? SERVICES PROVIDER -……………..


 [Link] 85
 [Link] 25

2. How many no. of connection do u have? ..............

3. Which of the following service do you use?


 [Link] 95
 [Link] 5
4. Which services you like the most in your company?
 [Link] 30
 [Link] 40
 [Link] 20
 [Link] care services 3
 [Link] coverage 7

5. Which service provider do you think are most trusted? (Please select only two)
 [Link] 15
 [Link] 35
 [Link] 15
 [Link] 20
 [Link] 5
 [Link] 10
 7. Others………………………………..)

6. Which mobile technology brands do you think are most recognized? (Please select only two)
 1. Motorola10
 2. Nokia 50
 3. RIM (Blackberry)20
 4. Samsung 15
 5. Sony Ericsson 5
 6. Others {plz specify………………………………………………..}

7. What is your approximate monthly bill?


 1.100-300 75
 2.300-500 15
 3.500-1000 10
 4.1000+
8 .Which scheme do you prefer the less expensive?
 [Link] sec./ billing 55
 [Link]/night free billing 25
 [Link] to one (for e.g. airtel to airtel ) 15
 [Link] specific number (any 1,or 2) 5

Service Response

Per sec./ billing 55

.Day/night free billing 25

One to one (for e.g. airtel to airtel ) 15

Free specific number 5

9. In which plans do you feel that you are not comfortable with your service provider?
 [Link] pack 27
 [Link] pack 60
 [Link] 10
 [Link] 3

 .STD pack 27
 [Link] pack 60
 [Link] 10
 [Link] 3

10. During a typical day in which environments do you use your mobile the most?
 1. Chatting with friends 70
 2. Business use 15
 3. Normal use 5
 4. Just for keep in touch 10
 5. Other (please specify……………………………………………)

Chatting with friends 70


Business use 15
Normal use 5
Just for keep in touch 10

11. What type of mobile devices do you currently own? (Please check all that apply)

 1 .Cellular telephone 5
 2 .Personal digital assistant (PDA) e.g. Blackberry, Palm 5
 3 .normal 80
 4 .Multi-function device
 5 .GPS device (freestanding, in-car, mobile wireless device)
 6 .Other (please specify) 10
12. How much time do you typically spend using your mobile device on a daily basis?
 1. Less than 10 minutes 77
 2. 10 – 30 minutes 13
 3. 30 – 60 minutes 10
 4. One to two hours 0
 5. Two to four hours 0
 6. Four to six hours 0
 7. More than six hours 0

Respons
Time Spend e
Less than 10 minutes 77
10 – 30 minutes 13
30 – 60 minutes 13
One to two hours 10
Two to four hours 0
Four to six hours 0
More than six hours 0

13. What features or services through your mobile wireless device would you want or be willing to
pay for?
 1. On-line dating 20
 2. Instant Messaging 25
 3. SMS Text Messaging 30
 4. E-mail 20
 5. Internet content in audio 5

Respon
Service pay for se
On-line dating 20
Instant Messaging 25
SMS Text Messaging 30
E-mail 20
Internet content in audio 5

14. Does advertisement affect your buying?


 [Link] 65
 [Link] 15
 [Link] 20
 [Link] 65
 [Link] 15
 [Link] 20
15. Which source you generally come to know about schemes?
 [Link] 20
 [Link] 10
 [Link] 40
 [Link] publicity25
 [Link] care5
Television
Hoarding
Newspaper
Mouth publicity
Customer care
20 10 40 50 5

16. Which services you find more helpful to you while using your mobile?
 [Link] added services 63
 [Link] regarding new schemes 17
 [Link] schemes 14
 [Link] redresses 6
Value added services
Information regarding new schemes
Other schemes
Complain redresses
63
17
14
6

17. What makes you unaware about your service provider?


 [Link] advertisement 28
 [Link] prices 32
 [Link] services 21
 [Link] network 19

Less advertisement
High prices
Poor services
Poor network
28
32
21
19

Give your suggestions to help in serve you


better? ..................................................................................

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