Test & Repair & Refurbishment of
Rectifier Modules &
Power & Network Systems
[This documents contains Technical as well as commercial proposal for in
country Repair of Equipment. It also contains case study to show various
defect and fault found during our repair work till now and the efficiency by
which we have handled such repair.]
1
Introduction
Telenoetica Limited is actively providing solutions and services to companies in the Telecom
sector through specialized teams for Civil Engineering and Electrical Installations. Some of
our Major clients are Huawei, Helios Towers, CLIENT, ZTE and all Major ISPs in Nigeria.
Established in 2009, Telenoetica Limited is based at Lagos Nigeria and is expanding to East-
Africa (Nairobi).
Our expertise in telecom sector is clearly indicated by our product and service portfolios
that have been developed over a period of time derived from vast experience of our
technical and business consultants. We believe in delivering end-to-end business solutions
thereby creating competitive advantage in the market for our clients. We take pride in our
strong organizational values, ethics, and quality standards, which ensures exceeding our
customer's expectations every time.
Over last 6 years in Nigeria Telenoetica has invested in and grown through three business
verticals.
Advance Engineering Services BV Nigeria telecom sector relies heavily on products
manufactured out of country. Repairs and returns to and from out-of-country factories is
a challenge and a natural wasteful process. Telenoetica developed and successfully runs a
start of the art equipment repairs center, with the ultimate vision to manufacture high
quality equipments in country. The repairs center reduces turn-around-time (TAT) by 60%
and reduces wastage in storage, Logistics and improves network uptime
Product and Solutions BV- Under this BV the vision is to engage in technology that
optimizes electrical power consumption sources and directly reduces operating expenditure
of Telecom industry over medium to long term. Effective Supply Chain management while
remains the driving factor in the success of this BV, customization and innovation has
always been key in customer acquisition and retention and internal portfolio expansion.
Turnkey Projects BV Under this BV the vision is to provide unparalleled project
management and technology consulting services. Deployment and expansions of Telecom
infrastructure at a very fast pace, at very competitive market price while maintaining
highest level of quality is how we view our success over recent past. The differentiation that
we bring is through adhering to the principles of LEAN SIGMA and PMI and continuous
improvement through structured project learnings.
2
OUR PRESENCE
Our Regional Presence in Nigeria:
Our regional representatives help us respond to local and regional needs, develop customized plan
of repair. In Nigeria our regional presence is at Lagos, Abuja, Port Harcourt
Our Geographical Presence
Telenoeticas Global presence is in Nigeria , Kenya and India with the global corporate head office at
Lagos.
3
The Repair Centre
Telenoetica equipment repair center has been established with a vision to make All
complex electronics repairable in Nigeria using high quality electronics components and
ensuring remarkable turn-around-time.
The repair LAB has been built in accordance with world-class quality standards and takes
special care in handling customer equipment.
It is a Fully Electrostatic Discharge (ESD) protected Lab with tools such as Oscilloscope,
Frequency counter, In-circuit Debugger, True RMS Multi meter and multiple repair benches
for precision & quality repair works.
Telenoetica believes that all equipment received for repair are clients assets that have to
be protected from Fire, Moisture, rodents etc. All care is taken for the safe keeping of client
equipment while in our possession.
We have a standard practice of rendering a true and fair feedback on all BER (Beyond
Economic Repair) equipment irrespective of cost implication.
Robust sourcing mechanism followed for component purchases that are most times directly
from main dealers or OEMS.
4
Telenoetica Repair Centre Capabilities and Performances:
Our Principal Repair Center at Lagos had a enthusiastic Performance since its start. A Part
of our RnD Team in India is in perfect coordination with the reverse Engineering team at
Lagos.
The Combination helped the repair team to achieve marvellous results.
5
Service Level Agreement
Repair & Return
The Repair and return service consists of a set of activities aimed to correct any hardware
fault related to Equipment repairs. The repair operations are performed at Telenoetica
facility within a Repair Centre except for third party equipment where repair activities will
be performed at third party premises.
The Repair and Return service covers all the activities necessary for Research and
Development, Evaluation, to Repair and Testing of the repaired equipment.
After completion of activities, Telenoetica will update with a fault report and corrective
action as the case may be per module.
Logistics of Equipment
Telenoetica will be responsible for the pickup of Faulty Rectifier modules and return
on repairs or if BER to Clients warehouse for modules up to 25 units.
If there is an urgent requirement by CLIENT when fewer units are available, modules will be
released to CLIENT Engineer only on provision of Goods Received Note (GRN) for same
quantity to be received.
Turn Around Time
The repair service Turn-Around-Time (TAT) is established in 1 50 modules per week on
receipt of rectifier Modules from customer premises EX receiving date of the faulty module.
If a faulty item cannot comply within the TAT, these modules will be set aside for further
R&D and progressive repairs from Level 1 Level 3 repairs pending on level of fault.
Beyond Economic Repairs
If at any stage the faulty module is found not to be technically feasible, they will be
returned back to CLIENT warehouse within 4 weeks of receipt at no cost to the
customer.
Emergency Intervention
Telenoetica Engineers will be readily responsive to repairing up to 3 Modules once a week
in its Repair center. This is required only if an urgent network element is under threat and
Telenoetica has to stop all work and break a queue to serve CLIENT to revive the network.
6
Mobile Repair Facility
Having felt the need of
some repair jobs critical
in nature that has to be
treated onsite in order
to save the downtime
We do have mobile
repair capability.
We developed a comprehensive, mobile Maintenance Service Report that covers all the
bestpractices steps for Power System inspection and maintenance service. Our qualified
technicians are available to perform any and all necessary repairs to each piece of your power
generation and supply equipment. Thus the root cause of the breakdown is taken care off
during sabotage situation.
During the inspection process we leave no detail overlooked. The inspection includes:
Examine the equipment, including external and internal condition checks by our technicians.
Identify needed service and repairs.
Perform necessary repairs.
In case onsite repair is not possible we bring the equipment at our nearest repair centre. And
install back after repair.
Our mobile experts are capable to perform sabotage handling and undertake servicing on the
following equipments:
DG sets
Rectifier Modules
ATS
IPMS
Ac cooling systems
Inverters & UPS
7
Repair Warranty
Telenoetica offers a warranty of 6 months on any repaired module where the faulty parts
will be exchanged as part of this contract unless any of the following conditions apply.
Damage from Fire
Water ingress in module
Damage from vandalism or theft
Damage from war or acts of terrorism
Damage from equipment modification done without Telenoetica Permission
Any attempt of local repairs
If any of the above conditions prevail for a faulty module, Telenoetica will notify CLIENT on
the status and on approval fix the part which will be subject to an extra charge that will be
invoiced to CLIENT.
The Warranty covers only modules repaired by Telenoetica
End User support
The customer is responsible to provide support with an objective to establish a
centralized structure for proper accountability and effectiveness of repairs.
1. Prompt notification from end user on arising fault on repaired modules
2. Access to Test equipment on site for certain module types with unavailable Test Jig
3. Telenoetica repair process requires the following information to be provided before pick
up of any rectifier modules from the Warehouse.
Purchase Order
Customer name
Address of warehouse
Contact name
Details of Equipment (Module type and serial numbers)
Brief description of the problem
4. Pick up and Return of modules is AS-IS
8
Repair Process Flow
REPAIR LABORATORY FLOW CHART
Client
Confirms repairs Payment
Issues PO for
availability of made to
faulty Units Telenoetica
Acco
Man
ager
unt
Receive PO Generate invoice and a
unique serial ID for individual
from client repaired unit
and process
requirement
BER Shipped Invoice sent
Has the back to alongside
Logistics
Pick up from Send to repaired
issuue been clients
Clients Logistics units to
warehouse rectified? warehouse at Customers
actual cost warehouse
YES YES
YES
Validation of Database Faulty
update on Troubleshoot beyond
Modules supporting Is there a NO Sign off NO Repair
clients ing economic
Laboratory
received in documents mis-match
account repair
Laboratory with actual
qty received
Repair
Load test YES
passed?
NO
9
Major Client Vs Repair Success Rate Matrix
Total
Sl no. Customer Received Repaired BER Repair percent
1 Airtel 3760 3264 496 86.8%
2 CLIENT 1100 957 143 87%
3 Helios 480 443 37 92%
Repair success Rate 88%
The above matrix displays the RSR (%) that we have achieved in past few years. Owing to our
success rate our customer trusts us with back to back order for repairs and extended business on
many other repairs (Rectifier Cabinet, Hybrid, ATS repairs etc.)
Major Manufacturer Vs Fault Repair Category
PFC (Power AUX
Sl Input Factor DC Section Output Communicatio
Oth
no. Make Category Section Correction) Section / Card section n Section/Card er
Repaired 19% 17% 17% 13% 5% 3% 4%
1 Eltek
BER 1% 3% 3% 7% 5% 2% 1%
Repaired 9% 27% 25% 5% 4% 5% 5%
2 Delta
BER 1% 3% 5% 10% - 1% -
Repaired 9% 25% 30% 8% 1% 3% 1%
3 Emerson
BER 1% 5% 5% 12% - - -
Repaired 18% 13% 10% 12% 18% 7% 3%
4 ZTE
BER 3% 2% 6% 8% - - -
The above Matrix displays the distribution of faults across different sections of Rectifiers from 4
major manufacturers viz Eltek, ZTE, Delta and Emerson
10
Customer wise Fault Repaired and Root Cause Categories
Fault Details Customer
Fault Type Root Cause Categories Category Airtel CLIENT Helios
High input voltage, High surge Repaired 20% 18% 17%
Input Section
Voltage BER 2% 3% 5%
Voltage Fluctuation, High Input Repaired 24% 13% 17%
PFC Section
Voltage BER 2% 2% 6%
Over Load, Reverse leakage Repaired 12% 10% 7%
DC Section
Current BER - 6% -
High Temperature, reverse Repaired 10% 12% 2%
AUX Section
leakage Current BER 10% 8% -
Repaired 4% 18% -
Output Section Over Load
BER 2% - -
Communicatio High Temperature, reverse Repaired 10% 7% 39%
n
leakage Current, Over Load BER 2% - 7%
Repaired 2% 3% -
Other Mishandling, moisture
BER - - -
The above table shows the customer wise repairs highlighting percentage of faults within different
sections of rectifier and their root cause. A detailed root cause because sheet is maintained for
each customer and is provided to customer in form of Fault report. This is very useful for learning
and tracking purpose.
11
Telenoetica Repairs Service- The Business case for Client
A typical Business Case for rectifier repair
Particular Remarks
Cost of New Equipment (Rectifier)* NGN 76,000.00 In case of New purchase
Cost of Refurbished equipment* NGN 35,000.00 Customer Pays
Customer receives
payment for every BER
-NGN 2,000.00
and Scrap; Additional
Buy Back of BER and Scrap source of revenue
Saving at Customer's end
-NGN 1,000.00 for Warehousing and
Cost of warehousing and disposal disposal
Total Saving from Service NGN 68,000.00 Actual Saving
Rectifier Cabinet Installed base 10000.00 Per Site
No of Rectifier Modules @3per site 30000.00 Per Site
1st Year
Possibility of fault 300.00 (1% of Installed base)
20.40 Saving x Faulty unit (in
Savings Naira Million NGN)
1 Savings Dollar 0.13 In Million USD
2nd Year
Possibility of fault 3600.00 (12% of Installed base)
244.80 Saving x Faulty unit (in
Savings Naira Million NGN)
2 Savings Dollar 1.53 In Million USD
3rd Year
Possibility of fault 7500.00 (25% of Installed base)
510.00 Saving x Faulty unit (in
Savings Naira Million NGN)
3 Savings Dollar 3.19 In Million USD
1+2+3 Savings on a 3 Year Capex Planning 4.85 Total In Million USD
* : Cost are indicative only
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Conclusion
This test and repair Document is submitted based on the process that Telenoetica is following
presently and is a result of our engineers experience in this field. Upon discussion with your
esteemed Organization, we may further review in terms of scope, processes and methodology.
We assure best of services to CLIENT at the most competitive price.
Annexure A
Equipment test and Repair Portfolio
Cell Site Power Infrastructure Equipment
Rectifier Module Rectifier System Industrial Inverter AMF Controllers
ATS Panel Switch Gears IPMS/PIU InalaSam2 System
Cell Site RF & Backhaul Infrastructure Equipment
Microwave ODU Microwave IDU RF Transceiver RRU
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Routers Switches LTE Modems Satellite Modems
Major Models repaired at Telenoetica:
MODEL PICTURE
HUWAWEI EPW50-48A
AGGISON
RECTIFIER
MODULE
DELTA FR48V 2000W
RECTIFIER
MODULE
SAFT POWER SM1800
SYSTEM
EMERSON R48-3200
NETWORK
POWER
EMERSON PS231
NETWORK
POWER
EMERSON R48-800
NWTWORK
POWER
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MEANWELL
DCDC SD-1000L-24
CONVERTER
ZTE ZXD2400 CSU4015
CONTROLLER
EMERSON SM4817
NETWORK
POWER
INALA SAM2
CISCO SWITCH C3KX-NM-10G
SAF RADIO CFIP 18
ODU
TRANGO APEX23E-2A
UGO CN458
15
BATTERY APR 48
TECHNOLOGY
HUGHES HN7740S
ATS PANEL
INVERTER TSI-EPC (48V-220VAC)
PtP Link Ceragon FibeAir 1500p
Microwave Switch Aviat Networks
RRU ZTE ZXSDR R8962
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Smat UPS APC 3 Phase Smart UPS
DG Sets All kind of AC and Dc gen sets.
Telenoetica is open to all types of equipment repairs. Just in case your needs are not displayed above,
give us a chance to prove our credibility by giving to us one good and one bad equipment for a test
trial.
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