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Coefficients Analysis for Satisfaction Factors

The document presents the results of a regression analysis with Satisfaction as the dependent variable. Service and Quality had a statistically significant positive relationship with Satisfaction, while Responsiveness and Assurance did not. Privacy and Security also had a statistically significant positive relationship with Satisfaction. Tolerance values above 0.1 and VIF values below 10 indicate no collinearity between the independent variables.

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8 views1 page

Coefficients Analysis for Satisfaction Factors

The document presents the results of a regression analysis with Satisfaction as the dependent variable. Service and Quality had a statistically significant positive relationship with Satisfaction, while Responsiveness and Assurance did not. Privacy and Security also had a statistically significant positive relationship with Satisfaction. Tolerance values above 0.1 and VIF values below 10 indicate no collinearity between the independent variables.

Uploaded by

kishi
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients Correlations Collinearity Statistics

Model B Std. Error Beta t Sig. Zero-order Partial Part Tolerance VIF

1 (Constant) .027 .441 .061 .951

Service and Quality .376 .144 .301 2.617 .010 .616 .261 .196 .422 2.370

Responsiveness .092 .125 .081 .734 .465 .532 .075 .055 .463 2.162

Privacy and Security .321 .145 .259 2.214 .029 .601 .223 .166 .407 2.456

Assurance .203 .179 .149 1.137 .258 .604 .117 .085 .327 3.057

a. Dependent Variable: Satisfaction

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