Consumer Credit
Dr Glenn Wylie
5th September 2005
who we are
Redline Software provide technical solutions and
services
to the consumer credit industry
our products are designed and created specifically to
meet the needs of a growing lending operation
they have been refined over the last 8 years through a
combination of operational use and constant review
lending platform overview
our lending platform is called Cognition
a unified, customer-centric approach to
managing credit applications from inception to
closure
Intranet & Internet based front & back office
systems
front office platform
new business modules
our new business modules provide a comprehensive
and scalable front office platform
• data capture and validation
• decision engine
• document production & tracking
• retailer settlement
new business modules
credit applications through a number of channels:
call centre
Internet - using in store EPOS application
web service - integrated with retailer’s own data capture
system
Internet - integrated with retailer’s website
new business modules
all new business modules offer:
address look-up and bank account validation
retailer specific configuration
multiple financial products
(retail credit, personal loan, motor finance etc.)
Redline web services
our TPD compliant, decision web-service includes:
on-line links to major credit scoring agencies
score card integration
rules based decision engine
graphical rules interface
document production software
manages customer documentation & retailer stalemating
customer documentation produced from easy to
create MS Word templates
retailer statements created as .pdf documents from
XML / XSL transformation
documents can be printed locally, faxed to retailer, or
converted to .pdf for secure e-mail or web production
documents are tagged with fax-safe 2D barcodes to
enable document tracking and document-triggered
agreement inception
automatic retailer settlement
commissions
discounts
configurable tiered schemes
feed into automated payment system
back office platform
administration module
provides a complete back office solution
customer and agreement maintenance
configurable Interest charging models
direct debits
arrears tracking and collections
plastics production
administration module
comprehensive payment handling
loyalty scheme management
statement production
retailer support
graphical system configuration tool
customer administration screens
the customer services team can maintain all of the
customer’s personal and agreement detail
customer maintenance including contact details,
security details and correspondence history
agreement maintenance including financial details,
agreement security and additional features
every alteration and addition is logged to provide a
full audit trail
interest model
the configurable interest model
supports
upfront loading
average daily balance
calculation
promotional interest write-off
separate promotional interest
accrual
plastics production
plastics production and paying in book
PIB production configurable for pages & time
intervals
interfaces to fulfilment bureaus
card number and generation
lost, stolen and additional card holder
functionality
customer statement production
configurable statementing intervals
on demand statementing
statement messaging
interface to print fulfilment
retail support system
provides the retail account team the ability
to maintain:
retailer relationships
subscribed settlement schemes
subscribed loyalty schemes
contact details
Direct Debits
Direct Debits are created during overnight
processing
fully automated Direct Debit and direct credit
file production
automated ADDACS, ARUDD, AWACS
processing
transmission software provides interface and
transmission reports
payment handling module
the payment handling module supports:
payment receipting and
customer/agreement allocation
suspense accounts
promotional purchase entry
electronic card swipe batch management
integrated collections
the integrated collections function is a fully
configurable workflow management tool for the
collections team
configurable, time based collections stages
include letter production, charges and phone calls
case prioritisation ensures collections team focus
on highest priority customers
comprehensive workflow history records
content and outcome of every customer contact
promise-to-pay processing
customer performance recorded to build
customer profile
customer portal
customer portal
allows a customer to log on to the system to:
maintain their correspondence address and
personal details
change their security details
make a Debit card payment
request a change of payment date
request a settlement figure
(switchable rule of 78 / actuarial calculation)
maintenance and system diagnostics
maintenance and diagnostics
maintenance system allows autonomous system
control
front office diagnostic manager and diagnostic
panel
daily back office status report
Application Service Provision - ASP
ASP
systems hosted by Redline on co-located,
high availability, servers
provides an entry level cost effective solution
no customer investment in hardware or
infrastructure required
full back up and disaster recovery provision
Redline take full responsibility for systems
management and support
ASP
full hardware specification, procurement and
configuration
database installation and optimisation
web server configuration
assistance with business continuity planning
ASP – co-located servers
ASP service uses state of the art co-located servers:
high availability on Tier 1 Internet connection
fully secure location
unlimited bandwidth supports future growth
Redline fully manage and maintain hardware
ASP – cost savings
ASP provides major cost savings:
reduced hardware and maintenance costs
reduced infrastructure costs
reduced support staff costs
low start up and entry costs
system costs based upon usage
ASP – additional benefits
ASP service uses state of the art co-located servers:
smaller staff requirement
comprehensive service level agreements – low down time
upgrade path to in-house system as required
provides industry standard and state of the art technology
extremely scalable – web based client interface
the data warehouse
data warehouse
daily update from live database
allows off-system (low impact) management
reporting
Microsoft reporting services integration enables
in-house report creation
month end snapshots automated for trend analysis
provides a platform for securitisation reporting
securitisation
securitisation
Redline’s securitisation specialists can:
develop an initial set of standard reports based on
our existing reports with any refinements demanded
by the securitisers
setup and document the initial reporting, then train
your staff in the production of new reports if required
provide mechanisms for reclassifying accounts
based on performance or a change in the rules
be able to track the movement between portfolios at
account level
change management
change management
Redline’s change management specialists can:
guide you through the process of implementing
the new system from specifying hardware through
to performance tuning the finished platform
assist with process re-engineering
provide a point of contact for the project
manager
support and training
support and training
training team offers in-house user training and
refresher courses
administrator training at Redline offices
fully staffed support phone number for ASP
Solution
online support system for logging and tracking of
issues and change requests
case study
customer requirements
1. replace the legacy mainframe / dumb terminal systems with a
configurable, intuitive and scalable platform
2. replace the telephone data-capture process
3. provide a platform to seamlessly manage a loan throughout the
entire lifecycle
4. assist in re-engineering, streamlining and automating of
processes
5. provide a platform that would allow the introduction of new
products and services with no alterations to the software
6. Integrate with existing CFS software and have the capability to
produce multiple document types
the Cognition solution
1. introduce the Cognition Front Office system to the business interfacing to and
retaining the legacy credit agency and decision engine
2. introduce the Cognition Back Office system writing interfaces to the print
fulfilment and plastics fulfilment operations
3. analyse and identify costly, inefficient and unnecessary business processes
removing, automating or refining as required
Cognition customer benefits
the electronic data capture and proposal system frees call centre staff to focus
on more proactive duties and reduces the possibility of errors, improving data
quality
the use of browser technology has led to a system that is independent of the
users location and intuitive, increasing the appeal to the end user and cutting
training times for new staff
the combination of browser technology with the choice of database and
platform means that the system grew with the business in an affordable and linear
way
Cognition customer benefits
the high level of process automation has meant that employees are released
from the burden of repetitive tasks, and are free to concentrate on customer-
focused activities
the emphasis on configuration combined with user focused maintenance
system has meant that CFS can be autonomous in terms of system maintenance
and time-to-market is reduced for new products
the business has seen substantial growth since the introduction of the
platform, growing eight fold in just 3 years.
any questions?