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Consumer Rights in Electricity Services

This document outlines the basic rights and obligations of residential electricity consumers under Philippine law. For rights, consumers have the right to quality, reliable, affordable, and safe electric service. They also have rights regarding billing accuracy, complaints resolution, and organizing consumer groups. For obligations, consumers must pay bills promptly and honestly, allow access to meters, report theft or damage, and cooperate on efficient electricity use. The document also lists specific additional consumer rights like refunds, meter testing and notices, and obligations like allowing inspections and paying deposits.

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38 views2 pages

Consumer Rights in Electricity Services

This document outlines the basic rights and obligations of residential electricity consumers under Philippine law. For rights, consumers have the right to quality, reliable, affordable, and safe electric service. They also have rights regarding billing accuracy, complaints resolution, and organizing consumer groups. For obligations, consumers must pay bills promptly and honestly, allow access to meters, report theft or damage, and cooperate on efficient electricity use. The document also lists specific additional consumer rights like refunds, meter testing and notices, and obligations like allowing inspections and paying deposits.

Uploaded by

MaeTeñosoDimaculangan
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

CONSUMER RIGHTS & OBLIGATIONS

Consumer Rights and Obligations under the Magna Carta for Residential Electricity
Consumers

Basic Rights

To have quality, reliable, affordable, safe, and regular supply of electric power;
To be accorded courteous, prompt and non-discriminatory service by the electric
service provider;
To be given a transparent, non discriminatory and reasonable price of electricity
consistent with the provision of RA 9136;
To be an informed electric consumer and given and given adequate access to
information on matters affecting the electric service of the consumer concerned;
To be accorded prompt and speedy resolution of complaints by both the distribution
utility and/or the ERC;
To know and choose the electric service retailer upon implementation of retail
competition; and
To organize themselves as a consumer organization in the franchise area where they
belong and where they are served by the distribution utility or as a network of
organizations.

Basic Obligations

To observe the terms of his contract including among others things, paying monthly
bills promptly and honestly;
To allow the faithful and accurate recording of consumption to be reflected in the
appropriate device;
To allow the utility's employee/representative entry/access to his premises for the
purpose provided for in Article 29 hereof;
To take proper care of metering or other equipment that the electric utility has install
in the his premises;
To inform the distribution utility and/or proper authorities of any theft or pilferage
of electricity or any damage caused by any person to the electric meter and equipment
appurtenant thereto; and
To cooperate with and support program on the wise and efficient use of electricity.

Consumer Rights

Right to electric service;


Right to a refund of bill deposits;
Exemption from payment of meter deposits;
Right to an accurate electric watt-hour meter; determination of average error;
Right to refund of over-billings;
Right to a properly installed meter;
Right to a meter testing by electric utility and/or ERC;
Right to a prompt investigation of complaints; customer dealings;
Right to extension of line and facilities;
Right to information; scheduled power interruptions;
Right to a transparent billing;
Right to a monthly electricity bill;
Right to due process prior to disconnection of electric service;
Right to a notice prior to disconnection;
Right to suspension of disconnection;
Right to tender payment at the point of disconnection; deposit representing the
differential billing;
Right to electric service despite arrearages of previous tenant;
Right to reconnection of electric service;
Right to witness apprehension;
Right to ERC testing of apprehended meter;
Right to payment under protest; and
Right to file complaints before ERC.

Consumer Obligations

Obligation to pay bill deposit;


Obligation to allow inspection, installation and removal of electricity apparatus;
Obligation to allow the construction of poles, lines and circuits;
Obligation to receive monthly bills;
Obligation to pay monthly electric bills;
Obligation to pay billing adjustments;
Obligation not to commit illegal use of electricity; and
Obligation to pay differential billing.

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