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Softcat Cisco Meraki Managed Services

This document is a datasheet for Softcat's managed services offering for Cisco Meraki. It outlines the key aspects of the service including 24x7 support from network operation centers, response times for issues, accreditations and certifications of staff, structured SLAs, and objectives of fully managing the network and supporting partners. The service provides remote management, reporting, security features, support portal access, and hardware replacement guarantees.

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15 views1 page

Softcat Cisco Meraki Managed Services

This document is a datasheet for Softcat's managed services offering for Cisco Meraki. It outlines the key aspects of the service including 24x7 support from network operation centers, response times for issues, accreditations and certifications of staff, structured SLAs, and objectives of fully managing the network and supporting partners. The service provides remote management, reporting, security features, support portal access, and hardware replacement guarantees.

Uploaded by

edpaala
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Managed Services

Datasheet

Softcat Meraki Managed


Service Offering

Cisco Meraki Managed Services Partner


Cisco Gold Partner
Fully managed wireless infrastructure for a monthly fee no upfront hardware costs
24 x 7 x 365 Meraki support
30min response for Severity 1 issues, 4hr response for all other issues
Services delivered from our purpose built 24 x 7 Network Operation Centres
1st, 2nd and 3rd line telephone support and 24 x 7 remote management
Accreditations include 4x CMNA (Cisco Meraki Networking Associates) 12 x CCNA MSP Partner
(Cisco Certified Network Associate) & 2 x CCDA (Cisco Certified Design Associate)
5 x CCNP (Cisco Certified Network Professionals) & 4 x CCIE
(Cisco Certified Internetwork Expert)
Direct escalation to Cisco Meraki 24x7x365 Technical Support Centre
Structured SLAs and a dedicated Service Delivery Manager assigned
ITIL V3 Service Desk with processes in place for the day to day management

Our Cisco Meraki Managed Service offering is designed to deliver a Fully


number of key objectives to our partners, including: Managed

Fully Managed 24 x 7 x 365 Support P


4 Authorised Contacts P
30 Minute Response from initial logging for priority 1 calls P
Comprehensive reporting that can be tailored to your business
requirements e.g. application level reporting, foot fall reporting, traffic/
client analysis, user level reporting
P
Rogue detection and containment P
Access to Certified CMNA engineers and consultants P
Proactive push of new features via Meraki dashboard P
Centralised support for your distributed sites P
Online Support portal to track and log calls P
Basic SNMP Ping up/down P
Unlimited policy changes on Meraki infrastructure P
Full 24 x 7 Proactive Management Support with Policy backup P
Hardware replacement 24x7 with 8 hour fix for switches and firewalls P
Hardware replacement 24x7 with 4 hour fix for switches and firewalls Optional

For more information, please call 01628 403 403

Softcat | Fieldhouse Lane | Marlow | Bucks |


 SL7 1LW W: [Link] | T: 01628 403 403 | E: managedservices@[Link]

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