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Chapter 5

brand management chapter 5

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0% found this document useful (0 votes)
2 views22 pages

Chapter 5

brand management chapter 5

Uploaded by

Mukhriddin
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

CHAPTER 5:

DESIGNING MARKETING
PROGRAMS TO BUILD
BRAND EQUITY

Copyright 2013 Pearson Education


Learning Objectives
Identify some of the new perspectives and
developments in marketing
Describe how marketers enhance product
experience
Explain the rationale for value pricing
List some of the direct and indirect channel options
Summarize the reasons for the growth in private
labels

Copyright 2013 Pearson Education


New Perspectives on Marketing
As firms are dealing with enormous shifts in their
external marketing environments:
Themarketing strategies and tactics have changed
dramatically

Copyright 2013 Pearson Education


New Approaches Embraced by
Marketers
Rapid technological developments
Greater customer empowerment
Fragmentation of traditional media
Growth of interactive and mobile marketing options
Channel transformation and disintermediation
Increased competition and industry convergence
Globalization and growth of developing markets
Heightened environmental, community, and social
concerns
Severe economic recession
Copyright 2013 Pearson Education
Figure 5.1 - The New Capabilities of the
New Economy

Copyright 2013 Pearson Education


Integrating Marketing

Personalizing Marketing

Reconciling the Different


Marketing Approaches

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Personalizing Marketing

Experiential
Marketing

Relationship
Marketing

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Figure 5.2 - Brand Experience Scale

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Relationship Marketing

Mass Customization

One-to-One Marketing

Permission Marketing

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Reconciling the Different Marketing
Approaches

Mass customization and one-to-one and permission


marketing are:
Potentiallyeffective means of getting consumers more
actively engaged with a brand
According to customer-based brand equity (CBBE)
model:
Different
approaches emphasize different aspects of
brand equity

Copyright 2013 Pearson Education


Reconciling the Different Marketing
Approaches

The four approaches can build stronger consumer


brand bonds
Firms must still devise product, pricing, and
distribution strategies as part of their marketing
programs

Copyright 2013 Pearson Education


To Sum Up..
Implication of the new approaches:
The traditional marketing mix concept and the notion
of the 4 Ps of marketing may not fully describe
modern marketing programs
Firms must still devise product, pricing, and distribution
strategies as part of their marketing programs

Copyright 2013 Pearson Education


Product Strategy

Perceived
Quality

Aftermarketing

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Aftermarketing

User
Manuals

Customer
Service
Programs

Loyalty
Programs

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To Sum Up..
The product is at the heart of brand equity
Product strategy entails choosing:
Tangible and intangible benefits the product will
embody
Marketing activities that consumers desire and the
marketing program can deliver

Copyright 2013 Pearson Education


Pricing Strategy

Consumer Price
Perceptions

Setting Prices to
Build Brand Equity

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Setting Prices to Build Brand Equity

Value Pricing

Price
Segmentation

Everyday Low
Pricing

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Figure 5.3 - Price Tiers in the Ice
Cream Market

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Channel Strategy

Channel Design

Indirect Channels

Direct Channels

Online Strategies

Copyright 2013 Pearson Education


Figure 5.5 - Services Provided by
Channel Members

Copyright 2013 Pearson Education


To Sum Up..

Channel members should be thought of and


treated as valuable customers whose
image and actions can hurt or enhance
brand equity

Copyright 2013 Pearson Education


All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of the publisher. Printed in the United States of America.

Copyright 2013 Pearson Education

Common questions

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Value pricing contributes to building brand equity by aligning the product's perceived value with its price, thereby enhancing the brand's perceived fairness and worth in the eyes of consumers. This pricing strategy focuses on offering products at prices that reflect their value as perceived by customers, which can create trust and loyalty towards the brand. Value pricing also involves segmenting prices according to different consumer segments and using everyday low pricing to strengthen brand consistency and reliability .

Rapid technological developments have significantly influenced modern marketing strategies by enabling greater customer empowerment and interaction. These advancements have allowed for the fragmentation of traditional media and the growth of interactive and mobile marketing options, which necessitate channel transformation and often lead to disintermediation. As a result, marketers can now engage with consumers more directly and personally, creating personalized experiences and strengthening brand connections .

'Aftermarketing' plays a critical role in maintaining brand equity by focusing on activities that occur post-purchase to enhance customer satisfaction and loyalty. It includes strategies like providing comprehensive user manuals, robust customer service programs, and engaging loyalty programs. These elements aim to ensure a positive and continuing relationship with consumers, reinforcing brand value and encouraging repeat purchases, which is fundamental in sustaining and enhancing brand equity over time .

The '4 Ps'—product, price, place, and promotion—are considered insufficient for modern marketing programs because they do not fully encapsulate the complexities introduced by personalized and integrated marketing approaches. Modern strategies must reconcile various consumer engagement techniques like mass customization and interactive technologies that transcend traditional frameworks. The need for more dynamic and adaptable strategies that account for rapid technological advancements, shifts in consumer behavior, and the integration of new media necessitates a broader, more flexible approach beyond the '4 Ps' model .

Some new perspectives in marketing discussed in the document include the impact of rapid technological developments, increased customer empowerment, fragmentation of traditional media, growth of interactive and mobile marketing, and channel transformation. These perspectives are significant because they reflect the changed landscape within which marketers operate, necessitating new strategies and approaches to engage consumers effectively. Globalization, industry convergence, social concerns, and economic challenges also emphasize the need for marketers to adapt their tactics to remain competitive and build brand equity .

The shift from traditional marketing to personalized marketing approaches has several implications. It challenges the traditional 'marketing mix' and the '4 Ps' model, indicating that these concepts may not fully capture modern marketing strategies. Personalized marketing—such as experiential marketing, relationship marketing, mass customization, and one-to-one marketing—supports engaging consumers directly and creating stronger consumer-brand bonds. Firms must therefore not only focus on these personalized approaches but also continue to develop product, pricing, and distribution strategies that enhance brand equity while meeting consumer desires .

Firms face challenges such as aligning their operations with sustainable practices, addressing consumer demands for socially responsible behavior, and navigating economic downturns. To integrate these concerns into marketing strategies, firms should focus on demonstrating transparency and ethical conduct, emphasizing sustainable innovations, and maintaining resilience in pricing and competitive positioning. Strategic marketing should reflect a commitment to community and global concerns, positioning the brand as a responsible entity and aligning with consumers who prioritize environmental and social issues .

Channels play a crucial role in enhancing brand equity by serving as valuable touchpoints between the brand and consumers. According to the document, channel members should be regarded and treated as valuable customers, whose image and actions can significantly impact brand equity. Proper channel management involves designing effective channel strategies, considering both indirect and direct approaches, and integrating online strategies to ensure that the channels support rather than detract from brand equity .

Experiential marketing is significant in the context of personalized marketing approaches as it focuses on creating meaningful and memorable brand experiences for consumers. This strategy goes beyond traditional advertising by engaging customers through immersive and interactive activities that resonate on an emotional level. Experiential marketing facilitates a deeper connection with the brand by allowing consumers to actively participate in the brand story, increasing their emotional commitment, and differentiating the brand in a crowded marketplace .

Relationship marketing enhances consumer-brand bonds by fostering personalized interactions and building long-term trust and loyalty between brands and consumers. It involves strategies such as mass customization, one-to-one marketing, and permission marketing, which encourage active consumer engagement and tailor experiences to individual preferences. These personalized approaches lead to stronger emotional connections, making consumers feel valued and understood, which ultimately results in stronger and more enduring consumer-brand relationships .

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