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ServiceNow System Administration Guide

This document outlines the core tasks involved in ServiceNow system administration, which include configuring user interface policies, business rules, and scripts; managing users, groups, roles and system data; working with applications like the Knowledge Base and Service Catalog; creating workflows and approvals; setting up alerts and notifications; monitoring upgrades, performance, and security; running reports; and customizing the instance.

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MontoshDey
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32 views1 page

ServiceNow System Administration Guide

This document outlines the core tasks involved in ServiceNow system administration, which include configuring user interface policies, business rules, and scripts; managing users, groups, roles and system data; working with applications like the Knowledge Base and Service Catalog; creating workflows and approvals; setting up alerts and notifications; monitoring upgrades, performance, and security; running reports; and customizing the instance.

Uploaded by

MontoshDey
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ServiceNow System Administration

Perform core configuration tasks


Work with user interface (UI) policies, data policies, UI actions, business rules and
client scripts
Use mobile clients
Activate plugins
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB),
import and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service
Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Create baseline performance metrics
Run reports, configure service level agreements (SLAs) and perform instance
branding and customization
Integrate social IT elements and learn best practices

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