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JMU Performance Diagnosis Matrix Analysis

The Performance Diagnosis Matrix shows that improvement should be made at the organizational and process levels to address JMU's insufficient capacity and expertise at meeting student needs. While individual staff and teams work well, plans to expand in 5 years do not address current motivation and capacity issues. Specifically, the number of tables available does not meet student population demands, which have increased by over 1,500 students in the last 5 years, impacting the main libraries.

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6 views1 page

JMU Performance Diagnosis Matrix Analysis

The Performance Diagnosis Matrix shows that improvement should be made at the organizational and process levels to address JMU's insufficient capacity and expertise at meeting student needs. While individual staff and teams work well, plans to expand in 5 years do not address current motivation and capacity issues. Specifically, the number of tables available does not meet student population demands, which have increased by over 1,500 students in the last 5 years, impacting the main libraries.

Uploaded by

api-354318311
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Performance Diagnosis Matrix

Performance Organization Process Level Team Level Individual


Variables Level Level

Mission/ Goal YES YES YES YES

System YES YES YES YES


Design

Capacity YES NO YES YES

Motivation NO YES YES YES

Expertise YES NO YES YES

The Performance Diagnosis Matrix shows that improvement should be made at


the organizational and process levels. The problem is not related to the team and
individual level because the JMU staff works to support students and resolves problems
when need be. Although there is motivation to expand Carrier in the future, we do not
find that there is motivation to meet the current demands of the student population.
There are plans for JMU to expand in around five years, but there does not seem to be
motivation to meet current students needs. JMU is becoming more well known, so it
seems that JMU is anticipating an even higher increase; for now, it is necessary to meet
demands of paying college students. The capacity at the process level is insufficient
because the quantity of tables is not met, but the quality is (the tables are good quality,
they have a lot of books, etc.). Lastly, there is a problem with expertise at the process
level because the population increase at JMU has not been addressed in a productive
way. The population has increased from 19,722 in 2011 to 21,270 in Fall 2016. Perhaps
these statistics may not seem that drastic, but when students use mainly Carrier or
ECL, the impact is felt.

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