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E-Banking Services Questionnaire

This document contains a questionnaire about banking habits and online banking usage. It includes questions about whether the respondent has a bank account, how long they have had it, whether they use the internet and how frequently, their familiarity with e-banking services, which services they use, how long they have been using e-banking, their views on statements about e-banking, and personal information. Respondents are asked to tick boxes to indicate their answers for closed-ended questions. The purpose is to collect information for academic purposes.

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Anonymous F17qIBHx
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589 views4 pages

E-Banking Services Questionnaire

This document contains a questionnaire about banking habits and online banking usage. It includes questions about whether the respondent has a bank account, how long they have had it, whether they use the internet and how frequently, their familiarity with e-banking services, which services they use, how long they have been using e-banking, their views on statements about e-banking, and personal information. Respondents are asked to tick boxes to indicate their answers for closed-ended questions. The purpose is to collect information for academic purposes.

Uploaded by

Anonymous F17qIBHx
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Questionnaire
  • Personal Information

Questionnaire

Note: All the information provided by you will be kept confidential and will
be used for academic purpose only. We will be extremely thankful to you for
your co-operation.

Tick ( ) whichever is applicable in following box.

Q-1 Do you have bank account?


Yes
No
Q-2 If yes, then in public sector or private sector
Public
Private
Q-3 For how much time you have bank account?
< 1 year 1 to 3 years
3 to 5 years > 5 years
Q-4 Do you use internet?
Yes
No
Q-5 If yes, what is the frequency of usage of internet?
Once a day
Once a week
Whenever require

Q-6 Rate your awareness in scale of 1 to 5 for the E banking facilities


provided by your bank.
1 Know Nothing 2- Know something 3-Know basic operations
4- Know almost everything 5- Know everything
Q-7 Tick marks the facility you are using.
Online bill payment
Fund / money transfer
Share trading
Account information / balance inquiry
Cheque book application
None
Q-8 From how much time you are using e-banking?
< 1 year 1 to 3 years
3 to 5 years > 5 years

Statements 1 2 3 4 5

E-banking saves time for transaction.

E-banking reduces geographic


boundaries.
E-banking is flexible as it can be
done from home.

E-banking is the need of the day.

E-banking transactions require


Basic knowledge of computer.
Instructions are clearly written when
You use e-banking.

E-banking is easy to use.

Anyone can use e-banking easily.

E-banking transactions are safe.

E-banking does not disclose my


monetary information.
Others can reveal my e-banking
transaction.
In e-banking there are more chances
of fraud.

E-banking is less costly

The charges charged by bank are


fair.
By using e-banking I will get higher
Status from my peers.
Using e-banking will give me the
image of technology oriented person.
My peers will look me with respect
If I use e-banking.
My bank provides the best
E-banking facility.
If there is any interruption during my
E-transaction, Bank personnel are
ready to help me.
Bank keeps me updated regularly for
different e-banking facility
Personal Information:
Name: - __________________________________________________
Gender: - Male Married/Unmarried: -
(Please Tick the appropriate status)
Female
Age: - ___________ years
Address: - ___________________________________________________
___________________________________________________
___________________________________________________

Contact no: -________________ _________________

Course: - Post Graduate Graduate

Experience: < 1 year 1 to 3 years


3 to 5 years 5 to 10 years
> 10 years
Income (P.M):-
10,000 to 20,000 20,000 to 30,000
30,000 to 40,000 40,000 to 50,000
>50,000
Education:-
Graduate Post-Graduate
Doctorate Other__________

Questionnaire Note: All the information provided by you will be kept confidential and will be used for academic purpose on
Q-7 Tick marks the facility you are using. Online bill payment Fund / money transfer Share trading Acco
Others can reveal my e-banking transaction. In e-banking there are more chances of fraud. E-banking i
Personal Information: Name: - __________________________________________________ Gender: - Male

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