Certificate of Course Completion
IT Essentials
During the Cisco Networking Academy course, administered by the undersigned instructor, the student was
able to proficiently:
Define information technology (IT) and describe the Upgrade or replace components of a laptop based on
components of a personal computer customer needs
Describe how to protect people, equipment, and Describe the features, characteristics, and operating systems
environments from accidents, damage, and contamination of mobile devices
Perform a step-by-step assembly of a desktop computer Implement basic hardware and software security principles
Explain the purpose of preventive maintenance and identify Apply good communication skills and professional behavior
the elements of the troubleshooting process while working with customers
Install and navigate an operating system Perform preventive maintenance and advanced
troubleshooting
Configure computers to connect to an existing network
Assess customer needs, analyze possible configurations,
Install and share a printer and provide solutions or recommendations for hardware,
operating systems, networking, and security
LUTFIEDADI .
Student
STMIK IKMI CIREBON
Academy Name
Indonesia May 14, 2015
Location Date
Dian Ade Kurnia
Instructor Instructor Signature
