End to End SIPOC
Business Process
Supplier
Input
Process Activity
Strategy Process
Retail Buying/management
Change Management
Previous seasons analysis (market
direction, figures, trends, etc)
Process evolution analysis
Retail coordinate with wholesale and review the scorecard, hand over to NY
Review and identify clear changes in process
Change Management
Process Change implementation
Communicate process change to business team in a timely manner
NY Merchandising
Change Management
IT
European Line List
List of approved users
Infrastructure requirements
Retail buyers enter the pre-commitment buy in MSL +; or for Womenswear &
Accessories Luxury (italy) in an Excel Spreadsheet.
Provide access rights to MSL + for specified usrrs
Set up of application on PC, provide location, etc.
Retail Buyers
Changes in store brand offering
IT development to add Door names as fields in MSL +
Change Management
List of users to train
Deliver training on new functionality
Change Management
Process evolution analysis
Review and identify clear changes in process and technology
Process Management
Process Change implementation
Communicate process change to business team in a timely manner
NY Merchandising
New product/line list (i.e. New range) Retail buyers identify changes required to product line
IT/Business Support
List of new product season set up
requirements (size, colour, theme,
department, season, etc.)
Production
EU Line List (Product data from MSL +)
Upload the new product component list into MSL, CSM, Infinium and IP
Complete item definition in MSL (Excludes LDP and Retail) only items with commitments or
projections
Sourcing
Change Management
Change Management
Wholesale LDP Cost Prices
List of users to train
Process evolution analysis
Production creates an updated V Price List, populated into CSM and MSL
Deliver training on new functionality and process
Review and identify clear changes in process and technology
Change Management
Process Change implementation
Communicate process change to business support and other stakeholders
Change Management
Process Change implementation
Communicate to wider business community on process requirements for support team (colours)
Business Process 1
Business Process 2
Business Process 3
Business Process 3
Business Process 4
Retail Buyers
Buy Sheet
Establish market projections for each style in EU (style/colour)
Change Management
Change Management
List of users at Line Opening
Access to IFS folder
Create access rights for list of users (use Sox form)
Ensure write access to this folder for retail buyers
Retail Buyers
Buy Sheet, MSL +
Apply size ratios to projections and save to folder in .csv format (breakdown cumulative into sized
projections (future = projections by door, size by door level)
Retail Buyers
csv file with projections
Upload the the projections into SOP
Change Management
Process evolution analysis
Review and identify changes in process (ownership of projections to ensure upload
ability by user ID)
Change Management
List of brands not using MSL +
Coordinate with retail buyers for non-MSL + brands to ensure projections in correct
format to load into SOP (i.e. Milan team)
Retail Buyers
uploaded projections in SOP
Retail team go to showroom, review samples and update their orders in SOP
Retail Buyers
New styles not in original buy
Request additional styles from production (48 hours)
Retail Buyers
Drop styles
Review substitution styles from production or add quantity to existing (48 hours)
Retail Buyers
Orders placed
Change Management
Process evolution analysis
SOP Order confirmed in CSM
Review and identify changes in process (ownership of projections to ensure upload
ability by user ID)
Change Management
Process Change implementation
Coordination of stakeholders: Retail Buyers, Brand Planning, Production and Production Planning
Retail Buyers
Drop styles
Review substitution styles from production or add quantity to existing (48 hours)
Customer Services
Replacements
Change Management
Process evolution analysis
Update order according to specifications and confirm completion
Review and identify changes in process (ownership of projections to ensure upload
ability by user ID)
Change Management
Process Change implementation
Coordination of stakeholders: Retail Buyers, Brand Planning, Production and Production Planning
Business Process 5
Production Planning (Mens,
Women, children)
SOP/MSL +
Consolidate the wholesale and retail requirements
Brand Planning (lux, accessories)
SOP/Excel
Consolidate the wholesale and retail requirements
Sourcing (both channels)
Finalized Order via EDI into CSM
Customer Services confirm back to end customer on finalized order
Customer Services
Confirmed Order via Excel or Style
Add/Drop Management
Revised customer requirements in
Excel
Repeat Above
Retail & Wholsale customers
via CSM
Total EU Order
Repeat Above
Sys F Bologna
Customer Order Consolidation (as is) and orders placed on sourcing
Repeat Above
Movex (US)
Customer Order Consolidation (as is) and orders placed on sourcing
Repeat Above
Repeat Above
Goods being Manufactured
Manual (Acccessories, home)
Non-Sourcing (l'Oreal)
Business Process 6
Production
As of first day of market, through closure
and beyond
Process of changin the placed order because of price change, article code changes, or article
drops.
Business Process 7
Retail Coordination Team
Detailed reportU/Exception report
Monitoring for changes from original order (dates, prices, etc.)
Change Management
Process evolution/team integration analysis Review and identify changes in process/team and system use.
Change Management
Process Change implementation
Coordination of stakeholders: Retail Buyers, Brand Planning, Production and Production Planning
Retail Planning
Dates for beginning of interfacing to IP
Business Support sets up seasonal time window for item interface
S2K Hong Kong
Business Process 8
Follow-up with customer on in market commitement at item colour level
Change bulk order- reconciled post commitment POs in the system
S2K Hong Kong - Customer Order Consolidation (as is) and orders placed on sourcing
Production
Minimum required data for Item Definition
in IP from CSM
Interface Item Details to IP automatically triggered based on input.
Additional/changed data for Item Definition
in IP from CSM
Interface changed Item Details to IP automatically overnight
Change Management
Process evolution analysis
Change Management
Production
Define changes in process by actors in the process IP upload timing and error handling and train
impacted stakeholders (retail, production, IT)
Error handling + Coordination driven by Business support to ensure timing of IP
upload, taking into account stock receipt as well as model stocks being built.
Business Process 10
Retail Buying & Planning
Process Change implementation
Item Definition complete and model sheet
available
Business Process 11
Finance
Production (to be auto)
Retail Coordination
Updated LDP from production
V Price List
communication from production
Finance sign off of LDP Price
V Price update with final LDP Price
Refresh Prices on retail orders
Production (to be auto)
Sourcing
Paxar
Check
Concept Description in CSM
Finalized tickets
Compare wholesale price in V Price list with cost price in IP - feed error handling
Printing tickets with the concept description
Print tickets and send to vendor who produces garments
Business Process 12
Enter model against item by store in IP.
Business Process 13
Vendor
PO Fulfillment
Generate Advanced Shipping Notification (ASN)
Traffic
Delivery documents (CSM)
Generate CSM consignment
Traffic
Vendor
Delivery documents (CSM)
Delivery documents (CSM)
Update HS code and weight in CSM
Transport goods to DC
DC
DC
CSM consignment and item master
Put away confirmation from DC
Receive product into DC
Update available stock in CSM
Allocation Team
Change Management
Stock reservation in CSM.
Process evolution analysis
Push reserved to IP (Automatic)
Define training needs on both process and technology
Change Management
Process Change implementation
Implement new process
Output
Customer
EU Scorecard by Brand
Evolution analysis
NY Merchandising
Retail & Wholesale
Streamlined process
Organization
Pre-commitments when
applicable
Access to System
Access to System
Production Planning
(quantities) & Brand
planning (samples)
Users
Users
Updated Doors
Retail Buyers
Trained users
Retail Buyers
Evolution analysis
Process Management
Retail Buyers, Brand
Planners, Production
Planning
Informed business team
List of new product season set IT (today), tomorrow (Business
up requirements
Support)
Updated product season
set up requirements
Items defined
Production
Brand Planning, Production
Planning
Updated V Price List
Trained users
Evolution analysis
Retail Buyers, Brand Planning,
Production Planning
Business Support
Business Support
Informed business team
Business Support
Streamlined process
Retail Buyers, Brand Planning,
Production Planning
Projections by style, Door and Retail Buyers, Brand Planning,
cummulative
Production Planning
Granted Access rights
Folder Access
Retail Buyers
Retail Buyers
Sized projection in csv to load
in SOP
Retail Buyers
Uploaded Projections
Retail Buyers
Evolution analysis
All brands correctly
formatted for upload to
SOP
Retail Buyers
Retail Buyers
Updated Orders
Brand Planning, Production
Planning and Order
Management
New styles ordered
Brand Planning, Production
Planning and Order
Management
Updated Orders
Brand Planning, Production
Planning and Order
Management
Finalized Orders
Brand Planning, Production
Planning and Order
Management
Evolution analysis
Process Management
Streamlined process
Retail Buyers, Brand Planning,
Production Planning
Substitution Request
Customer Services
Confirmed Completion
Retail Buyers, Brand Planning,
Production Planning
Evolution analysis
Process Management
Streamlined process
Retail Buyers, Brand Planning,
Production Planning
Order to Sourcing
Sourcing Team
Order to Sourcing
Sourcing Team
Final Order
End Customer
Revised customer
requirements
Customer Services
Revised orders
Sourcing (S2K Hong Kong)
Modified retail order
Customer services
Change actions
Change plan
Retail Buying & Planning
Process/change
Management
Streamlined process
Retail Buyers, Brand Planning,
Production Planning
Seasonal Time Window
Production
Item Information
interfaced to IP
Item Information
interfaced to IP
Retail Buying & Planning
Retail Buying & Planning
Evolution analysis
Production, Retail Planning
and Coordination, Business
Support, IT
Streamlined process
Production, Retail Planning
and Coordination, Business
Support, IT
Models exist in IP
Retail Buying & Planning
Signed off LDP
Updated V Price
Updated Orders
Production
Retail Buying
Retail Buying
Compared prices
Ticket created
Ticketed garments
Retail Buying
Paxar
DC
ASN Generated
Traffic
CSM consignment and item
DC
master
DC + Retail Buying &
Updated Item Master
Planning
Goods Arrived
DC
Received goods
Stock updated in CSM
Wholesale
Allocations
Stock reservation confirmation
(Email) with details of
reservation
Retail Planning
Evolution analysis
Allocations
Streamlined process
Allocations
