EBUSINESS STRATEGIES
Webinar Series
Smart Buildings + Intelligent Solutions
Enable the high-performance workplace
Presenter:
Bob Sawhill, CFM
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45 Minute Presentation; 15 Minute Q&A
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Bob Sawhill, CFM
Practice Lead, Facility Management
EBUSINESS STRATEGIES
35 years in Workplace Management:
Strategic Facility Planning, Industrial Engineering, Facility Project Management
Workplace Management Technology Experience:
Integrated Workplace Solutions Project Manager, Consultant
IT Program Manager RE & Workplace Services
Software Product Manager, Strategist
Professional Association Involvement:
Certified Facility Manager (CFM)
IFMA - Chapter President, Information Technology Council leadership
Open Standards Consortium for Real Estate (OSCRE) Workgroups
Instructor & Guest Lecturer at Cal State Universitys FM Program Course
Past Employers:
Hewlett-Packard, IBM-TRIRIGA, Tektronix, Lockheed, Memorex, USAA
EBUSINESS STRATEGIES
Webinar Series
Smart Buildings + Intelligent Solutions
Enable the high-performance workplace
Presenter:
Bob Sawhill, CFM
Topics Overview
Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable
Strategiestodrivea
highperformanceworkplace
Evolve
Leadingpracticesthatdeliver
optimaltransformations
Learning Objectives
Understand what a smart building is, and its value
contribution to achieve a high-performance workplace.
Discover the potential of smart buildings, intelligent
infrastructure and connected communities, and learn
how technology enables leading practices.
Recognize barriers to success and learn how to manage
successful solutions in a complex, inter-connected, and
cross-functional building technology deployment.
Whats your current situation?
Do you know how your building is performing?
Is your building working for you?
Are the lights on, and nobodys home?
Are your buildings smart?
Are you in the know?
What do you know about your buildings performance?
How do you know your building is operating as efficiently as
possible?
How do you know there are issues with building operations?
If your energy cost were to increase 20%:
Would you know why?
When would you even know about there was a problem?
How do you maintain an energy neutral future?
Do your buildings create value ?
Are they a strategic asset, or operating expense?
What do they do to enable workforce productivity?
How do they optimize asset utilization?
Do they protect your assets and people?
Are you buildings serving triple bottom-line?
people, profit, planet
environmental sustainability
What can they do to create new value-add?
New services in a new way?
New revenue opportunities?
Business Drivers for Intelligent Solutions
Financial
Performance
ReduceTotalCostofOwnership
Improveproductivity
Generaterevenue
Business
Process
Optimizeoperations
StreamlineServices
Enable business intelligence
Stakeholders
& Workforce
Enablemobility&flexibility
Providesafetyandcomfort
Balanceworklife
Community
Citizen
Environmental sustainability
Socialresponsibility
Brandrecognition
CreateValue
Disruptive technologies drive change
Intelligent Infrastructure
Pervasive connectivity
Wireless
Smart devices
Smart assets
RFID
Ubiquitous computing
the Cloud
Virtualization
Mobile devices
IFMAs 2011 Top 10 Trends & Outlooks
1. Sustainability
2. Complex Building Technology
3. Economic Recession & Aging Buildings
4. Preparedness
5. Quantity and Complexity of FM Data
6. Finding Top Talent
7. Elevating The FM Profession
8. Evolving Skill Set and Business Acumen
v
9. Enhancing Workplace
Productivity
10. Changing Workplace
What is smart building?
Defined as:
A building and its infrastructure providing the owner, operator and
occupant with an environment that is flexible, effective, comfortable and
secure through the use of integrated technological building systems,
communications and controls.
a.k.a.
Intelligent Building
Smarter Building
i-Building
Connected Real Estate
High Performance Building
Next Generation Building Infrastructure
Envision
Smartbuildingsthatfoster
intelligentsolutions
Enable
Strategiestodrivea
highperformanceworkplace
Evolve
Leadingpracticesthatdeliver
optimaltransformations
Smart Buildings Solution Architecture
Information, Intelligence
Optimize operations
Enable business
Connected Components
Instrumentation, sensors, meters
Smart devices, assets
Building Network
Converged IP Framework
The 4th Utility
Building Network the foundation
Building Information Network
The 4th utility - connectivity
Replace disparate wiring with
one converged IP network
Wired & wireless
Converged Environments
Voice, Video, Data
Integrated Communications
Building Systems
Life-safety & security
Pervasive Connectivity
Anywhere, anytime
The Cloud
internet
Smart Devices, Instruments, Assets
Mobile Smart Devices
Personal and business tools
Instrumented Buildings
Sensors, meters
BAS, controllers, actuators
Video cameras
Intelligent Assets
Asset Management Tags
RFID
Internet of things
Machine to Machine (M2M)
Efficient Building Performance
BENEFITS
Energy Management
Buildingperformance
HVAC
Environmentalsustainability
Safety&security
Occupantcomfort/wellness
Businessflexibility
Lighting
Elevators
Fire, Life-safety
FMeffectiveness
Access & Security
Streamlinedoperations
Reducedcosts
Reducedenergy
Improvedservices
Water
24/7 Monitoring
internet
Effective Workforce Enablement
BENEFITS
High-speed Internet
Workforceeffectiveness
Wireless Connectivity
Collaboration&interaction
Mobility
Retention&attraction
Productivity
VPN Access
IP Telephony
Smart Devices/Phones
FMeffectiveness
AV Conferencing
Reducedcosts
Improvedspaceutilization
Simplifiedmanagement
Increasedservicesopportunities
Interactive Media
Digital Signage
internet
Smart Building Integration
Energy Management
High-speed Internet
HVAC
Wireless Connectivity
VPN Access
Lighting
Elevators
IP Telephony
Smart Devices/Phones
Fire, Life-safety
Access & Security
AV Conferencing
Water
Interactive Media
24/7 Monitoring
Digital Signage
internet
Centralized Management and Remote Services
weatherdata
Smartgrid
Smarter City / Connected Community
Smart Cities Central Control Center
Rio de Janeiro
Smart Buildings Solution Architecture
Information, Intelligence
Optimize operations
Enable business
Connected Components
Instrumentation, sensors, meters
Smart devices, assets
Building Network
Converged IP Framework
The 4th Utility
BIG Data Challenges
Source:IBMSoftware,ThoughtLeadershipWhitePaper
Harnessthevalueofbigdatatobuildsmarterinfrastructures
Transformthemanagementoffacilitiesandassetsandultimately,thebusinessusingbigdataanalytics
Smart Buildings BIG Data and Analytics
Assimilate
Analyze
Act
Dothemath
Thousandsofendpoints
Millionsoftransactionsperday
ContinuousCommissioning
FaultDetection&Diagnostics
AlarmManagement
FocusedPriorities
PromptAction
Datadrivendecisions
Information Building Intelligence
Analysis
Alarm Management & Prioritization
Getting your building to work for you
Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable
Strategiestodrivea
highperformanceworkplace
Evolve
Leadingpracticesthatdeliver
optimaltransformations
Business Drivers for Intelligent Solutions
Financial
Performance
ReduceTotalCostofOwnership
Improveproductivity
Generaterevenue
Business
Process
Optimizeoperations
StreamlineServices
Enable business intelligence
Stakeholders
& Workforce
Enablemobility&flexibility
Providesafetyandcomfort
Balanceworklife
Community
Citizen
Environmental sustainability
Socialresponsibility
Brandrecognition
CreateValue
High-Performance Workplace
Managementsupport
Knowledgeprocesses
Capabilitymaturity
Operationalexcellence
InfoManagement
Knowledge/socialsharing
ServiceManagement
Orchestration
Energyefficient
Waterefficient
Indoorquality
Optimaloccupancy
Engaged
Sustainable
Workforce
Facilities
Technology Intelligent
InfraEnablers
structure
Smartdevices
Smartbuildings
Pervasiveconnectivity
Anywherecomputing
Adapted/improvedconceptsfromHighperformanceWorkplacebySaibalDasChowdhury
Intelligent Infrastructure
Disruptive technologies
Pervasive connectivity
Wireless
Smart devices
Smart assets
RFID
Ubiquitous computing
the Cloud
Virtualization
Mobile devices
Case Study: GSA Headquarters, 1800 F Street
Smart Workplace Occupancy + Intelligent Building
Challenge:
Aging Inefficient Building
Federal Mandates & Initiatives: RE reductions,
environmental sustainability, flexible workplaces
Solution:
Workplace Transformation
Office Hoteling & Mobility Solutions
Intelligent Building Upgrade
Integrated Solutions
Hoteling reservations system linked to building and phone systems
Check-in to room/zone via security system or mobile app
Phone routed to room, lights on, HVAC on
Expected Results:
Reduce space and associated operating cost by 50%
Reduce Energy cost and Carbon Footprint by > 50%
Increase employee productivity
GIS inside
Sensing Occupancy via Wi-Fi
GIS inside
Analyze occupancy, Assist the occupant
Monitor real-time occupancy
Analyze occupancy trends
Graphical floor plan heat maps
Time-based charts
Indoor navigation & routing
Case Study: Microsofts Smart Campus
A data-driven software solution
The Challenges
Buildings built in various eras
Lacked systems & equipment standards
Hardware rip & replace infeasible
Excessive cost
Occupant disruption and displacement
Key Objectives
Reduce energy consumption
Focus resources
Design Approach
Data-driven software solution with Microsoft partners
Collect & aggregate relevant data
Utilize industry-leading analytics to identify savings
Display information in a usable form with actionable insights
Centralize monitoring operations
Engage the organization
Avoid disruptive change
Source: [Link]
Visionary:DarrellSmith
DirectorofFacilities
andEnergy,Microsoft
Case Study: Microsofts Smart Campus
Data-driven software solution
The Solution
Scope and deployment
From Lab, to 13 buildings, to entire campus
125 buildings, 30,000 pieces of equipment
Data volume
2,000,000 data points
500 million data transaction per day
Analytics
Fault Detection & Diagnostics (FDD)
Alarm Management
Energy Management
Source: [Link]
Case Study: Microsofts Smart Campus
Data-driven software solution
The Results
Value-add practices enabled
Continuous commissioning
Prioritized notifications and insights
Building energy analysis and optimization
The statistics:
48% of faults corrected in 60 seconds
>10,000 work orders per month
6-10% energy savings per year
Corporate Benefits
Energy cost savings and 18 month payback
Industry Recognition
Potential product and revenue stream
Source: [Link]
Cisco Connected Workplace
Challenge:
Provide a productive workplace for mobile workers
Obtain cost savings and environmental sustainability
Solution (Cisco connected Workplace):
Re-designed workspace
Cisco converged network & communications
VoIP Telephony
Video- conferencing
Results:
Reduce energy consumption
(58% reduction Watts/person)
Increase space utilization
(42% space reduction)
Data Center Monitoring - SynapSense
Data Center Monitoring - SynapSense
Radio Frequency Identification (RFID)
Health-care example:
Inventory
Mobile equipment
Patients
Personnel
Services
Achieve the right results
Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable
Strategiestodrivea
highperformanceworkplace
Evolve
Leadingpracticesthatdeliver
optimaltransformations
What are the implementation challenges?
Its not the technology
Its delivery process & stakeholder adoption:
Traditional AEC Project Management
Design/Build processes and team roles
Late adopters, lack of competencies
Resistance to change
Quote:
Rapidly evolving electronic technologies are
encouraging both owners and occupants to
reach for the latest technologies, yet the
building and construction industry seems
strangely reluctant to respond.
From: Technology Roadmap for Intelligent Buildings
by Continental Automated Buildings Association (CABA)
Challenges & Barriers
Overall: gap in Smart Building knowledge
Lack of awareness or understanding of the value propositions
Dont know what you dont know, or dont know that you dont know
Facility Management (CRE ) and IT organization alignment
Operate in functional silos, inadequate strategic alignment
Bring IT into building design too late
Methodologies and process lack integration
Developer reluctance:
Prefers lower initial cost, over total cost of ownership
Perception of higher cost and unproven technologies
Responsibility, liability, and problem resolution:
More complex with a converged infrastructure and integrated system
Challenges & Barriers
Architect/Engineer/Construction (AEC) industry slow to respond:
Relatively traditional, conservative, late adopters
Reluctant to respond, slow to embrace technology
Design Team methodology paradigm shifts:
Difficulty in agreeing on approach, coordination, and
integration amongst disciplines.
Specs organization not oriented to Smart Buildings
Lack of qualified designers and contractors
Construction Process Change:
Resistance to change from traditional specialty trades to consolidated systems
Supplier Cooperation & Coordination:
Lack willingness to cooperate with each other
Proprietary protocols
Solutions, keys to success
Strategic Alignment
Change Management
Project Management
Design Integration
Technology Roadmap
Strategic alignment drives value
Driven by Business value and performance
Both productivity effectiveness and operations efficiency
Financials focus on Total Cost of Ownership (full lifecycle)
Image & brand recognition - environmental sustainability
Develop partnerships and bridge silos
Integrated IT and FM is critical to success
Aligned corporate services: FM, IT, HR, Procurement, Finance,
Include all stakeholders: Owner/occupier, AEC, consultants, suppliers,
Establish an i-Building Center of Excellence
Programs to foster expertise and process improvement
Governance and standards oversight
An evolution; not a revolution
Learn and improve: crawl, walk, run
Set realistic expectations
Change Management fosters success
Evangelize awareness, knowledge, and value propositions
Cultivate Smart Building champions
Establish Communities of Practice to enable knowledge sharing
Leverage consultants, professional organizations, and trade unions
Embrace a Change Management program
Establish the role, develop the skills
Support all stakeholders
Skills development
The organization and the individual
Communicate, communicate, communicate
Inform, promote, share
Smarter Project Management delivers
intelligent solutions
Strategy and Project Charter phase
Principles and integrated approach
Leadership, coordination, collaboration, information sharing
Roles, responsibilities, and scope of services/systems
Technology coordinators and IT solution architects
Traditional AEC roles, shared responsibilities and accountability
Improve project process, leverage best-practices
Example: AIA Integrated Project Delivery Guide
Legal/Risk Management
Joint-liability, multi-party, contracts and warrantees:
Ensure interoperability, reliability, and overall system performance
Pre-defined testing and validation procedures
See AIAs Integrated Project Delivery contracts
Project Risk Management: develop mitigation & contingency plans
Integrated design builds the right solution
Special technology roles and coordination
Establish an Intelligent Building CTO/CIO
(central design roles: technology solution architect, lead integrator)
Integrated design team
Collaboration and sharing
Cross-functional communications and shared tools (i.e. project portal)
Common design methodology and design tools (i.e. BIM model)
Sharing of confidential, proprietary, or sensitive information
Business and functional requirements
Design team must understand business needs of owner/occupier
Organization of design specifications
Adopt newer building specification standards that break-out:
Communications and Integrated Automation (i.e. MasterFormat 2010)
Adopt BIM models and utilize IFM, Omni-class, and COBie standards
Smarter technology roadmaps optimize
interoperability, reliability and scalability
Strive for single integrated communications infrastructure
Converged IT Network foundation
Building Automation Systems, Life-safety systems
Leverage technology to deliver additional value
Deliver the workplace in new ways to enable the workforce
Optimize performance with business intelligence and analysis
Think outside of the walls: Smart Grid, Smart Communities
Create a design criteria foundation and governance process
Clearly define systems and design responsibilities
Further information; see CABA publications:
Technology Roadmap for Intelligent Buildings
Best-Practices Guide for Evaluating Intelligent Building Technologies
Adopt industry interoperability standards and protocols
See following slides
Technology standards & protocols
Building Management System (BMS) integration
Building Automation and Control Networks (BACnet)
LonWorks networking platform
Object Linking and Embedding for Process Control (OPC)
Modbus communications protocol
Simple Network Management Protocol (SNMP)
Internet Protocols (IP)
IPv4 to IPv6
open standards: SOAP and XML.
Emerging standards:
Open Building Information Exchange (oBIX)
OPC Unified Architecture (OPC-UA)
Standards & Protocol Groups;
list of standards organizations monitored by [Link]
1394 Trade Association (1394ta)
802.15.4
Association of Home Appliance Manufacturers (AHAM)
The ATM Forum
BACnet International
Bluetooth Special Interest Group
CableLabs
DALI
Digital Living Network Alliance (DLNA)
The Broadband Forum
Echonet Consortium
Ethernet Users Alliance
High-Definition Audio-Video Network Alliance (HANA)
Home Audio Video Interoperability (HAVi)
Home Gateway Initiative
HomeGrid Forum
Home Phoneline Networking Alliance (HomePNA)
HomePlug Powerline Alliance
Insteon
International Packet Communications Consortium
IEC/ISO JTC1 SC25 Working Group 1 - Home Electronic
System (HES)
IEEE 1621, IEEE P1675
Jini
KNX Association
LonMark International
Multimedia over Coax Alliance (MoCA)
NEMA - National Electrical Manufacturers Association
Open Building Information Xchange (oBIX)
The Open Mobile Alliance
OSGi Alliance
Orthogonal Frequency Division Multiplexing (OFDM)
Forum
R7 - Consumer Electronics Association (CEA)
Security Industry Association (SIA)
The Application Home Initiative (TAHI)
Telecommunications Industry Association (TIA)
UPnP Forum
WiMedia Alliance
Wi-Fi Alliance
ZigBee Alliance
Z-Wave Alliance
Summary
Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable
Strategiestodrivea
highperformanceworkplace
Evolve
Leadingpracticesthatdeliver
optimaltransformations
Business drivers and value creation
Financial
Performance
ReduceTotalCostofOwnership
Improveproductivity
Generaterevenue
Business
Process
Optimizeoperations
StreamlineServices
Enable business intelligence
Stakeholders
&Workforce
Enablemobility&flexibility
Providesafetyandcomfort
Balanceworklife
Community
Citizen
Environmental sustainability
Socialresponsibility
Brandrecognition
CreateValue
High-Performance Workplace
Managementsupport
Knowledgeprocesses
Capabilitymaturity
Operationalexcellence
InfoManagement
Knowledge/socialsharing
ServiceManagement
Orchestration
Energyefficient
Waterefficient
Indoorquality
Optimaloccupancy
Engaged
Sustainable
Workforce
Facilities
Technology Intelligent
InfraEnablers
structure
Smartdevices
Smartbuildings
Pervasiveconnectivity
Anywherecomputing
Adapted/improvedconceptsfromHighperformanceWorkplacebySaibalDasChowdhury
Smart Building Integration
Energy Management
High-speed Internet
HVAC
Wireless Connectivity
VPN Access
Lighting
Elevators
IP Telephony
Smart Devices/Phones
Fire, Life-safety
Access & Security
AV Conferencing
Water
Interactive Media
24/7 Monitoring
Digital Signage
internet
Smart Buildings Solution Architecture
Information, Intelligence
Optimize operations
Enable business
Connected Components
Instrumentation, sensors, meters
Smart devices, assets
Building Network
Converged IP Framework
The 4th Utility
Solutions to challenges & barriers
Strategic Alignment
Change Management
Project Management
Design Integration
Technology Roadmap
Green i-Buildings Get Results: REDUCE
CO2
Emissions
Energy
Use
36%
37%
Water
Use
Space
CO2/person
40%
63%
Drive green performance
Improve utilization to reduce space
Source:adaptedslidefromUSGreenBuildingCouncil&HPMobilityMandateIFMAWW
Smart Buildings INCREASE performance
Workforce
effectiveness
Operations
efficiency
Highperformance
Workplace
optimization
Where do you stand?
Do you know how your building is performing?
Is your building working for you?
Evolve: to intelligent solutions
Evolution
V
a
l
u
e
Predict
Optimize
Manage
Monitoring
HistoricalReports
Alerts
RealtimeAnalytics
DecisionMaking
Benchmarking
Forecast&Anticipate
PredictiveModeling
ScenarioPlanning
Maturity & Sophistication
ContactInformation
BobSawhill [Link]@[Link] 5308787619
SusanSpiers [Link]@[Link] 6128590165
1888647Ebiz
Additional Learning Resources
Continental Automated Buildings Association (CABA)
Automated Buildings
Engineered Systems Magazine
BACnet International
LonMark
Echelon
OASIS Open Building Information Exchange (oBIX)
AIA Integrated Project Delivery & Contracts
IBM Smarter Buildings
Cisco Smart + Connected Real Estate
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About EBUSINESS STRATEGIES
EBUSINESS STRATEGIES
Webinar Series
Smart Buildings + Intelligent Solutions
Enable the high-performance workplace
Presenter:
Bob Sawhill, CFM
