candidat: inteviewer: Date: (Y\ QUESTIONS FOR ALL CANDIDATES “~~ Note to Interviewers: Reviow the candidate's employment application and ask clarifying questions about the information on the application as necessary. Again, ask ani job-rlated questions. Deserive the most recent position you have held. interviewer Note: If the candidate has previous experience in quick serie, ask questons to better understand the ele anc management structure. Iftme allows, ou can aso ask about some ofthe other Positons ne/she may have held) + ifthe individuals an internal candidate, ask about postions prior to thei work at McDonalds. + Ifthe candidate does not have any previous work experience, ask about schooler commurity activities he/she may be involved in, 2. What sills have you gained or what have you learned that will help you inthe {insert poston role? 3. What is your greatest strength and what skis are you curently trying te improve? Experience suggests they wil be unsuccessful oven with significant taining (6.9. frequent jab hopping, multiple terminators). Has some experience that may help them to be successtu Has strong relevant experience that ‘should help them succeed in the position, Has learned something of value or relevance ‘rom past obs or schee/community actives, Has learned several important and relovant lessons from past jobs of school/community activites Was unable to identty anything learned from past jobs or schoolcommuniy activites, Strengths are beneficial forthe role; areas of epportunity could be addressed through ‘raining. Strengths do rot align tothe postion: areas ‘of opportunity would prevent effective performance inthe role, even with traning Strengths align directly with requiteents ofthe poston, MeDonala's behaviors, and goal of ‘customer servic; areas of opportunity \woule not impact job performance or ‘ould easily be adcressed through traning. Creating Opportunities. Together.candidat: Imoniower: Date: (Y\ CREW MEMBER QUESTIONS msc Imagine you are a crew member working the front counter and I’m a customer coming up to place my order. Walk me through how you would greet me, take my order, and present me with my food. Interviewer: Wait forthe cancidate fo greet you and ask for your order Then order a cheeseburger and a smal res. I the canclidate aks you woul ke anything else, order a large dink Now, imagine that I return to the counter because there is an issue with my order. Walk me through how you would handle this situation, what you would say to me as the customer, and what you would do to resolve my issue. Ready? Interviewer: There are onions on my cheeseburger and J hate onions! need ancther cheeseburger without the onions right now. ‘No greeting, ust asked forthe order:faled | Greeted the customer, smiled ang Enthusiastially welcomed the customer to smile or maintain eve contact rmamtained eye contact, with a smile, eye contact and prompt Falled to present the erderin afrendly, | Thanked the customer and presented the | sveetno: professional manner: didnot thank tne | orderin a professional manner. Thanked the customer and showed customer appreciation for tot business when offered to get the candidate anew " Blamed the customer for ordering cheeseburger, did rot apologize. Presenting the erder Incorecty: did net resolve the customers ‘Quick responcied tothe customer's |ssue; sad that s how they are made concer, took the intiatve to resolve and/or charged the customer fer another the issue, spologized ana made ‘right. cheeseburger. Creating Opportunities. Together.candidat: inteviewer: Date: (Y\ CREW MEMBER QUESTIONS *"™““ Tell me about a time when you were working on a team and asked another team member for help, but they sald they were too busy. Follow-Up Questions: + What was the situation? Why cid you need help? + What Was your reaction to the team member response? + What di you say to the team momber? + How dia work out? + What does being a good team player mean to you? ‘Avoided the confic; cid not address the | Attempted to resolve the issue indirectly issue withthe team member e.g. walked | (e.g. asked someone else for help, looked away, complained to the manager or manager supper Martane negate atte throughout the | Ws gener pst ook neva Stuaton (eg showed astaton anger” auce abot person inoateres » Managed to complete the task. Wa uae to compat he ak Diecut oe or te atpecs of being as unabie to exsnvhatitmeans tobe |x god team payer lea, cuparing teed tam payer tedenaten, sang sponding shout wats bes ihe eam) ‘Addressed and resoived the confict ‘rectly: worked together to come up ‘with a solution tothe ise, Maintained a postive and optimistic attitude toughout the situation. as able to complete the task successiully Discussed several aspects of being a good team player (eg, supporting teammates, sharing responsi, thnikng about whats best forthe teary. cies mesma ( | Tell me about a time when you went out of your way to solve a problem. Follow-Up Questions: ‘What was the issue or problem? * What steps ci you take to solve the problem? + What was the result? How do you know the problem was solved? Provided an example ofa problem that was. | Provided an example ofa problem that ‘easy to sove. required some efor to solve. Put orth minimal efor to resolve the Put torh some etfort and was able to problem; did not take personal responsibity | eventualy resolve the problem, {or solving the probiem and passedit of to someone ese. Maintained generally positive titude about the problem, Gave up and viewed the problem as an ‘obstacle that could nat be resolved Provided an example ofa problem that required significant eter to solve. Put forth extra effort until the problem was solved took personal responsiblity {or resolving the problem and took steps to avoid the probiem inthe future Was energetic and enthusiastic; viewed the problem as a challenge that could help hiner grow. Creating Opportunities. Together.candidat: Imoniower: Date: (Y\ CREW MEMBER QUESTIONS *"““ sew arr Assume your manager asked you to restock your station, but as you are working on it, you realize the restaurant has suddenly gotten very busy. How would you handle this situation? Follow-Up Questions: + "What would you do? {What would you say to your manager? ‘+ How would your avons impact customers? Indicate that he/she would sick othe task the manager assigned. Falled to see the importance of switching tasks to help coworkers Faled to acknowledge the impact on customers Indicated that he/she would ask the ‘managerif switching tasks would be okay. Understood the need to switch tasks in ‘order to help coworkers. Recognized that helping would have a positive impact on the customers. Indeated that he/she would ewiten {asks to elp coworkers, then would return 0 orignal tasks when finished. Enthusiaticaly switched tasks in order to help the team. Indicated that ewitehing tasks would alow customers to be served faster 1 Describe a time when you had to follow detailed instructions to complete a task. Follow-Up Questions: + What was the situation? What procedures did you need t follow? {How did you ensure that each step was done accurately? + Did you make any mistakes along the way? If, how did you find the mistake and correc the Issue? Did not follow the insvuctions: decided ‘sip some steps to speed up task completion. Did not focus on quality or check work carefully Made muitinle mistakes along the vay Followed the procedures as wien in mest stops. Focused on qually. Made some minor ristakes, bu fixed them, Careful followed detalled, complex, and mult-step procedures to complete the tank Focused on qualty and double checked work thoroughly. Did rot make any mistakes: completed ‘the task to high quality stander. Creating Opportunities. Together.