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FMCG Online Shopping Survey in Bangalore

This document contains a 26 question survey about online purchasing habits and opinions. It collects demographic information like gender, income level, and education. It also asks respondents about their preferences for online retailers, product quality from online purchases, satisfaction with home delivery, ease of online purchasing processes, and overall opinions on online marketing. The survey uses a mix of multiple choice, rating scale, and open-ended questions to understand customers' experiences with and perspectives on online shopping.

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Kishore G
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13 views2 pages

FMCG Online Shopping Survey in Bangalore

This document contains a 26 question survey about online purchasing habits and opinions. It collects demographic information like gender, income level, and education. It also asks respondents about their preferences for online retailers, product quality from online purchases, satisfaction with home delivery, ease of online purchasing processes, and overall opinions on online marketing. The survey uses a mix of multiple choice, rating scale, and open-ended questions to understand customers' experiences with and perspectives on online shopping.

Uploaded by

Kishore G
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire

[Link] :
[Link] select your gender group
( ) Male

( ) Female

[Link] :
[Link] select your marital status
( ) Married ( ) Single
[Link] is your educational qualification?
( ) 10th ( ) Hsc ( ) Diploma ( ) UG ( ) PG
[Link] you earning?
( ) Yes ( ) No
[Link] Yes,What is your income?
( ) below 2000 ( ) 2001-4000 ( ) 4001-6000 ( ) above 6000
[Link] did you get to know about the website?
( ) Newspaper advertisement ( ) television commercials ( ) friends
[Link] the given below purchasing sites,which one will you prefer more for
online purchasing?
( ) Naaptol ( ) eBay ( ) amazon ( ) homeshop18 ( ) other
[Link] sites provide better service
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] provide good quality products
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] are satisfied due to this online purchasing
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] often do you purchase the products?
( ) Often ( ) very often ( ) sometimes ( ) rarely ( ) very rarely
[Link] was the last time that you purchased from this website?
( ) One week ago ( ) one month ago ( ) one year ago
[Link] much satisfied are you with the websites?
( ) Very satisfied ( ) satisfied ( ) liked it ( ) happy ( ) not happy at all

[Link] websites provide all the information about the product


( ) Excellent ( ) Good ( ) Average ( ) Poor ( ) Very poor
[Link] do you rate the products in terms of quality?
( ) Excellent ( ) Good ( ) Average ( ) Poor ( ) Very poor
[Link] prices of the products through online marketing is acceptable by the
Customers
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] opinion about home delivery system through online marketing
( ) Very satisfied ( ) satisfied ( ) liked it ( ) happy ( ) not happy at all
[Link] opinion about the product which is bought through online marketing
( ) Excellent ( ) Good ( ) Average ( ) Poor ( ) Very poor
[Link] products are delivered at correct time
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] busy peoples online purchasing help to save their time
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] marketing improves customer retention
( ) Excellent ( ) Good ( ) Average ( ) Poor ( ) Very poor
[Link] procedure for applying through online for buying the product
( ) Very easy ( ) Easy ( ) Medium ( ) Difficult ( ) Very difficult
[Link] customer care services is available
( ) Strongly agree ( ) agree ( ) neither agree nor disagree ( ) disagree
( ) strongly disagree
[Link] opinion about online marketing
( ) Excellent ( ) Good ( ) Average ( ) Poor ( ) Very poor

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