Learning Outcomes:
1.
Plan and prepare for diagnosis of faults of computer systems
2.
Diagnose faults of computer systems
3.
Repair defects in computer systems and networks
4.
Test systems and networks
A. INTRODUCTION
This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks.
B. LEARNING ACTIVITIES
LO 1:
Plan and prepare for diagnosis of faults of computer systems
Learning Content
Computer
System
Errors and
Problems
POST and
Methods
Presentation
Modular/ Self-pace
Trainee will be asked to
read Information Sheet
2.1-1 on Computer System
Errors and Problems
Trainee will answer
Self-check 2.1.1
Compare answers with
the answer key 2.1.1
CBLM on
Diagnosing and
Troubleshooting
Computer System
Trainee will be asked to
read Information Sheet
Trainee will answer
Compare answers with
CBLM on
Diagnosing and
Modular Self paced
Practice
Feedback
Resources
Ti
Error codes
Computer-based
learning
2.1-2 on POST and Error
codes
Self-check 2.1-2
the answer key 2.1-2
Troubleshooting
Computer System
The trainee will be asked
to use the computerbased learning material on
the use POST and error
codes to diagnose
computer problems
Trainee will perform
learning activities in
the
e-learning
material.
Computer auto-feedback
Computer and the elearning material
Trainee will answer self-checks with autofeedback
Lecture/discussion
Presentation
The trainer will discuss the
error beeps using a
presentation material.
Trainer will play
sample error beeps
and ask trainees to
identify the error
Trainer feedback on
trainees responses
Presentation
Material on error
codes and beep
codes
Demonstration
Hand tools
and Their
Uses.
Safety
precautions
Modular/Self-pace
Modular/Self-pace
Read information sheet
2.1-3 on Hand tools and its
uses.
Answer Self-check
2.1-3 on Hand tools
and its uses.
Compare answers with
the answer key 2.1-3.
CBLM on
Diagnosing and
Troubleshooting
Computer System
Read information sheet
2.1-4 on Safety
precautions
Answer Self-check
2.1-4 on Safety
precautions
Compare answers with
the answer key2.1-4
Information Sheet
2.1-4 Self Check 2.1-4
Answers Key 2.1-4
Modular/ Selfpace
Read Information Sheet
2.1-5 on Diagnostic Tools
Lecture/discussions
The trainer will discuss
Diagnostic Tools using a
presentation material
Computer
System
Diagnostic
Tools
Compare answers with
the answer key. 2.1.5
CBLM, Presentation
on Diagnostic Tools
Computer
The trainer will
demonstrate how to use
the diagnostic tools
Demonstration
LO 2:
Answer Selfcheck2.1-5
Evaluate performance
using performance criteria
checklist 2.1-5
The trainee will be
asked to Perform
Task Sheet 2.1-5 on
how to use the
software diagnostic
tools
The Trainee will be
asked to Perform
Task Sheet 2.1-6 on
How to use hardware
diagnostic tools.
Evaluate performance
using performance criteria
checklist 2.1-5
Answer Self-check
2.2-1 on Parts
and functions of
computer system
Compare answers with
the answer key 2.2-1.
Diagnose faults of computer systems
Parts and
functions of
computer
Modular/Self-pace
Read information sheet
2.2-1 on Parts and
functions of computer
system
CBLM on Diagnosing
and Troubleshooting
Computer System
system
Software
( operating
system,
application
software)
Electrical
theory
Technique
s for
diagnosing
computer
system
Modular/Self-pace
Modular/Self-pace
Modular/Self-pace
Demonstration
Read information sheet
2.2-2 on Parts and
functions of computer
system
Answer Self-check
2.2-2 on Parts and
functions of computer
system
Compare answers with
the answer key 2.2-2
Read information Sheet
2.2.3 on Software
( operating system,
application software)
Answer Self-check
Sheet 2.2.3 on
Software ( operating
system, application
software)
Compareanswers with
the answer key 2.2.3
Read information on
Electrical theory 2.2.4
Answer Self-check
2.2.4 on Electrical
theory
Compareanswers with
the answer key 2.2.4
Read information sheet
2.2-6 on Techniques for
diagnosing computer
system
Answer Self-check
2.2-6 on Techniques
for diagnosing
computer system
Compareanswers with
the answer key 2.2-6
Trainer will demonstrate
how to diagnose
Hardware
components
2.
Software
components
Evaluateperformance
based on Performance
Criteria Checklist 2.2-6
CBLM on Diagnosing
and Troubleshooting
Computer System
CBLM on Diagnosing
and Troubleshooting
Computer System
CBLM on Diagnosing
and Troubleshooting
Computer System
CBLM on Diagnosing
and Troubleshooting
Computer System
CBLM on Diagnosing
and Troubleshooting
Computer System
1.
Trainees will be asked to
view a demonstration of
how to diagnose computer
system
Trainees will
perform Task Sheet
2.2-6 on how to
diagnose computer
system.
Desktop Computer
Video Presentation
Video
LO 3 Repair defects in computer systems and networks
Handling
Computer
components
Modular self-paced
Demonstration
Trainee will be instructed
to read information sheet
2.3-1 on Handling
Computer Parts
Answer self-check
2.3-1
Trainer will demonstrate
how to replace computer
components such as:
Trainee will Perform
Task Sheets on how
to replace defective
microprocessor
1.
2.
3.
4.
5.
1.
Microprocessor
2. Memory
3. Video card
4. Network
card
5. Hard disk
Trainee will be asked to
view a video presentation
on how to replace
defective parts such as:
Video Presentation
1.
Microprocessor
2.
2. Memory
3.
3. Video card
4.
4. Network
card
Compare the answers to
the answer keys 2.3-1.
CBLM on Diagnosing
and Troubleshooting
Computer System
Desktop PC,
Multi tester,
LAN tester,
screw drivers,
Task Sheets on
replacing defective
anti-static mat
antistatic wrist wrap
Microprocessor
2.3-1
Memory 2.3-2
Video Card - 2.3-3
Network card -2.3-4
Evaluate performance
using the Performance
Criteria Checklists
Hard disk
Hard disk -2.3-5
Peer observation
Basic
Network
Diagnostic
and Repair
Modular/Self-paced
Demonstration
The trainee will be asked
to observe as the other
trainee is performing the
tasks required.
Read information sheet
2.3-2 Basic Network
Diagnostic and Repair
Answer self-check
2.3-2 Basic Network
Diagnostic and
Repair
The trainer will
demonstrate how to
diagnose and repair
computer networks
Perform the Task
Sheet 2.3-7 on how
to diagnose and
repair basic network
Compare the answers to
the answer keys 2.3-2
LAN tester, screw
driver, computer,
switch hub, wifi router,
network printer
Evaluate performance
using the Performance
Criteria Checklist 2.3-7
Video Presentation
Trainee will view video
presentation on how to
diagnose and repair
networks
Trainee will be
asked to perform
Task Sheet 2.3-7 on
how to diagnose and
CBLM on Diagnosing
and Troubleshooting
Computer System
repair computer
networks
Power
supplies
Modular/self paced
Read information sheet
2.3-3 on Power Supplies
Answer self-check
2.3-3 Supply
Compare the answers to
the answer keys 23-4.
Demonstration
The trainer will
demonstrate how to
diagnose and repair power
supplies
Trainee will be
asked to perform
Task Sheet 2.3-8 on
how to diagnose and
repair computer
power supplies
Evaluate performance
using the Performance
Criteria Checklist 2.3-8
Multi-tester, screw
driver, soldering gun,
soldering iron, power
supply
SESSION PLAN
Sector
Information Communication Technology
Qualification Title
Computer Hardware Servicing NC-II
Unit of Competency
Diagnose and troubleshoot computer systems
Module Title
Diagnosing and troubleshooting computer systems
LO 4 Test Systems and Networks
Guidelines
for testing
Modular Self-
Read all information
sheet 2.4-1
Answer self-check
Compare the
answers to the answer
CBLM on Diagnosing
and Troubleshooting
computer
system
paced
Demonstration
Guidelines for testing
computer system
The trainer will
demonstrate how to
test computer system
and network.
2.4-1
keys 2.4-1.
Computer System
The trainee will
perform Task Sheet
2.4-1 on how to test
computer system and
network
Evaluate
performance using the
Performance Criteria
Checklist 2.4-1
CBLM on Diagnosing
and Troubleshooting
Computer System
Computer system
and network
Network
Information
Sharing
Modular Selfpaced
Demonstration
Read Information
Sheet 2.4-2 Network
Information Sharing
The trainer will
demonstrate how to
Share Information to
different computers in
the network.
Answer self-check
2.4-2
Compare work with
the procedural
checklist 2.4-2
CBLM on Diagnosing
and Troubleshooting
Computer System
Trainees will perform
Task Sheet 2.4-3 on
Sharing information
to different computers
in the network.
Evaluate
performance using the
Performance Criteria
Checklist
CBLM on Diagnosing
and Troubleshooting
Computer System
Computer system
and network
C. Assessment Plan :
Written Test : Written test on the knowledge contents on Diagnostic and Troubleshooting Tools, OHS, Parts and Functions of Computer System and Network
Electric Theory
Performance Test: Diagnosing and Troubleshooting computer system and networks
Interview: To follow-up demonstration and the dimensions of competency.
D. TEACHERS SELF-REFLECTION OF THE SESSION
When the session plan was first used, it was observed that peer observation and peer mentoring is a very effective method because trainees learned faster wh
learning from those who just discovered how the skill is to be done. The trainees discussed their experiences as they observe others. In the process they learne
from each other.
More activities for self-discovery maybe planned for trainees ages 18 to 21 but they also need an experienced peer because they tend to destroy more materials