BSBWOR203 Work effectively with others
Release: 2
BSBWOR203 Work effectively with others
Date this document was generated: 7 September 2015
BSBWOR203 Work effectively with others
Modification History
Release
Comments
Release 2
This version first released with BSB Business Services Training
Package Version 1.1.
Version created to correct mapping table information
Release 1
This version first released with BSB Business Services Training
Package Version 1.0.
Application
This unit describes the skills and knowledge required to work cooperatively with others and
deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of
practical skills, and a fundamental knowledge of teamwork in a defined context under direct
supervision or with limited individual responsibility.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time
of publication.
Unit Sector
Industry Capability Workplace Effectiveness
Approved
Commonwealth of Australia, 2015
Page 2 of 5
Innovation and Business Skills Australia
BSBWOR203 Work effectively with others
Date this document was generated: 7 September 2015
Elements and Performance Criteria
ELEMENT
PERFORMANCE CRITERIA
Elements describe the
essential outcomes.
Performance criteria describe the performance needed to
demonstrate achievement of the element.
1. Develop effective
workplace relationships
1.1 Identify own responsibilities and duties in relation to
workgroup members and undertake activities in a manner that
promotes cooperation and good relationships
1.2 Take time and resource constraints into account in fulfilling
work requirements of self and others
1.3 Encourage, acknowledge and act on constructive feedback
provided by others in the workgroup
2. Contribute to
workgroup activities
2.1 Provide support to team members to ensure workgroup goals
are met
2.2 Contribute constructively to workgroup goals and tasks
according to organisational requirements
2.3 Share information relevant to work with workgroup to ensure
designated goals are met
2.4 Identify and plan strategies/opportunities for improvement of
workgroup in liaison with workgroup
3. Deal effectively with
issues, problems and
conflict
3.1 Respect differences in personal values and beliefs and their
importance in the development of relationships
3.2 Identify any linguistic and cultural differences in
communication styles and respond appropriately
3.3 Identify issues, problems and conflict encountered in the
workplace
3.4 Seek assistance from workgroup members when issues,
problems and conflict arise and suggest possible ways of dealing
with them as appropriate or refer them to the appropriate person
Approved
Commonwealth of Australia, 2015
Page 3 of 5
Innovation and Business Skills Australia
BSBWOR203 Work effectively with others
Date this document was generated: 7 September 2015
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in
the performance criteria that are required for competent performance.
Skill
Performance
Description
Criteria
Reading
1.1
Identifies and interprets information to determine task
requirements
Writing
2.3, 2.4
Completes required documentation using
organisational formats
Composes simple documents for others to read
Oral
1.3, 3.2, 3.4
Communication
Presents information and seeks advice using language
and features appropriate to audience
Participates in discussions using listening and
questioning to elicit views of others and to clarify or
confirm understanding
Numeracy
1.2
Interprets information related to timeframes and
resource quantities
Navigate the
world of work
1.1, 2.2
Understands responsibilities of own role and follows
explicit and implicit organisational protocols and
procedures
Interact with
others
1.1, 1.3, 2.1-2.4, 3.1,
3.2, 3.4
Selects and uses appropriate communication practices
when seeking or sharing information Establishes and
builds rapport and relationships with others to foster a
culture of respect and cooperation in communications
Get the work
done
1.2, 2.4, 3.3, 3.4
Plans and organises work commitments to ensure
deadlines and objectives are met
Uses formal analytical thinking techniques to
recognise and respond to routine problems
Unit Mapping Information
Code and title
Code and title
current version
previous version
BSBWOR203 Work
effectively with
others
BSBWOR203B Work Updated to meet
effectively with others Standards for
Training Packages
Approved
Commonwealth of Australia, 2015
Comments
Equivalence status
Equivalent unit
Page 4 of 5
Innovation and Business Skills Australia
BSBWOR203 Work effectively with others
Date this document was generated: 7 September 2015
Links
Companion volumes available from the IBSA website:
[Link] - [Link]
Approved
Commonwealth of Australia, 2015
Page 5 of 5
Innovation and Business Skills Australia