TBM Consulting Group
Operational Excellence One Point Lesson
MDI Boardwalks: Standard Work and Support
Group Ground Rules
Category: Managing for Daily Improvement Business: General Application Lesson: #12 Author: Matt Goesling
PROBLEM OR OPPORTUNITY
One of the challenges with starting and sustaining the Daily SQDC Boardwalk is getting the
expectations of who plays what role communicated, understood and followed. Over time the effort
gets watered down as key roles in the boardwalk are not followed. Those Key roles include:
The Area Leader conducting the Board Review they need to come prepared for the
discussion of where goals were met, where they werent and why
The Support Groups often dont view the Area Leaders of the SQDC Boards as their
customer and need to offer help and follow up to solve problems
The Senior Manager in the Group whos role it is to ensure that all involved are adhering to
their roles in this process
COUNTERMEASURE
Outlined below is a Sample of Boardwalk Standard Work outlining these roles and a graphical
representation on the behavior expectations versus the organizational chart during the SQDC Board
Review.
MDI Walkthrough Schedule
Monday
3:45 PM
Department
Tuesday
8:00 AM
Target
Time
Department
Wednesday Thursday
8:00 AM
Target
Time
Department
Target
Time
Friday
6:30 AM
Department
Target
Time
Area 1
5 min
Area 1
3 min
Area 1
3 min
Area 1
3 min
Area 2
3 min
Area 2
4 min
Area 2
4 min
Area 2
4 min
Area 3
4 min
Area 3
8 min
Area 3
8 min
Area 3
8 min
Area 4
8 min
Area 4
6 min
Area 4
6 min
Area 4
6 min
Area 5
6 min
Area 5
3 min
Area 5
6 min
Area 5
6 min
Area 6
6 min
Area 6
6 min
Target End Time
4:29 PM
Target End Time
8:40 AM
Target End Time
8:35 AM
Target End Time
7:05 AM
2012 TBM CONSULTING GROUP, INC ALL RIGHTS RESERVED v6-12
TBM Consulting Group, Inc. 4400 Ben Franklin Blvd., Durham, NC 27704 P: 800.438.5535 [Link]
MDI Walkthrough Supervisor / Department Head
Understand the goals we did not meet and why
Understand the most important 3 or 4 issues that you need help to correct
Understand the Kaizen Newspaper items that are due soon, due today and/or are past due
Write down the new issues for which youre asking for help on the countermeasure worksheet
Agenda
1.
2.
3.
4.
5.
6.
Did we meet our goals?
If not, why did we not meet our goals?
What are we doing to correct the problem that prevented us from meeting our goals?
Do you need any help to solve the problems that prevented us from meeting the goals?
Ask for an update on Action Items that are due or past due
Report weekly metrics on Monday ONLY (5S)
MDI Action / Support Team
Supervisor; Team Leader; Quality; Maintenance; Process Engr; Purchasing; Plant Manager; CI
This group needs to be as stable as possible. If you can attend, please attend. If not, send a representative.
Expectations
Stand close to the SQDC board
When goals are not met, ASK WHY
When Supervisor asks for help, volunteer to help. Provide a date to complete the action and make sure
it is added to the Kaizen Newspaper.
Do not debate the issues and try to solve it during the walkthrough. Focus on quickly identifying
whether we met the goal, the issues and the actions to correct.
Be prepared to discuss action items that you have agreed to help with before they become past due
Organization Chart
MDI Boardwalk Behavior Chart
Supervisors
Dept
Managers
VP /GM/ PM
HR
Operations
Mgr
Maint Mgr.
Quality Mgr
Continuous
Impr.
HR
Maint Mgr
CI
Quality Mgr
Scheduling
Mgr
Dept
Manager
Supervisor
RESULTS
Better understanding by all involved in an MDI boardwalk what their expectations are
this is a key enabler to getting more actions completed and results out of the boardwalk
process. In addition the standard work provides a mechanism to audit against to
ensure we adhere to the expectations that are set
2012 TBM CONSULTING GROUP, INC ALL RIGHTS RESERVED v6-12
TBM Consulting Group, Inc. 4400 Ben Franklin Blvd., Durham, NC 27704 P: 800.438.5535 [Link]