V-Series Systems

Hardware Maintenance Guide

Network Appliance, Inc.

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Part number 210-00975_A0
July 2006

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Copyright and trademark information

Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Safety Information (Sicherheitshinweise) . . . . . . . . . . . . . . . . . . .xi

Chapter 1

Monitoring the GF825 or GF900 V-Series System . . . . . . . . . . . . . . 1

Startup error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
POST error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Boot error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Remote management card e-mail notifications. . . . . . . . . . . . . . . . . 19
Operational error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cluster takeover or giveback failures. . . . . . . . . . . . . . . . . . . . . . 23
Interpreting LED messages . . . . . . . . . . . . . . . . .
Control panel assembly LEDs . . . . . . . . . . . .
NVRAM5 adapter LEDs . . . . . . . . . . . . . . .
NVRAM5 media converter LEDs . . . . . . . . . .
Fibre Channel HBA LEDs . . . . . . . . . . . . . .
GbE NIC LEDs. . . . . . . . . . . . . . . . . . . .
DAFS network adapter and IB cluster adapter LEDs
Remote management card LEDs . . . . . . . . . . .
GF900 V-Series system power supply LEDs . . . .
GF825 V-Series system power supply LEDs . . . .

Chapter 2

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24
25
27
29
30
31
34
35
37
38

Monitoring the GF270c V-Series System . . . . . . . . . . . . . . . . . . 39

Monitoring the front operation panel . . . . . . . . . . . . . . . . . . . . . . 40
Monitoring the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Monitoring the CPU module . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Troubleshooting and error messages . . . . . . . . . . . . . . . . . . . . . .
Startup error messages . . . . . . . . . . . . . . . . . . . . . . . . . .
Netboot process for the GF270c . . . . . . . . . . . . . . . . . . . . .
Booting your GF270c V-Series system from a backup firmware image.
Troubleshooting hardware problems . . . . . . . . . . . . . . . . . . .

Chapter 3

46
47
53
55
56

Maintaining and Servicing GF900 Systems . . . . . . . . . . . . . . . . . 61

Field-replaceable unit overview . . . . . . . . . . . . . . . . . . . . . . . . 62

Table of Contents

Replacing the cable management tray . . . . . . . . . . . . . . . . . . . . . 64

Opening the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Removing the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the motherboard tray . . . . . . . . . . . . . . . . . . . . . . . . 70
Replacing the motherboard lithium battery. . . . . . . . . . . . . . . . . . . 72
Replacing the memory card assembly . . . . . . . . . . . . . . . . . . . . . 75
Replacing SDRAM DIMMs on the memory card assembly . . . . . . . . . . 78
Installing or replacing expansion adapters . . . . . . . . . . . . . . . . . . . 83
Replacing the NVRAM5 adapter . . . . . . . . . . . . . . . . . . . . 89
Closing the PCB carrier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing fan subassemblies . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Replacing the power supplies. . . . . . . . . . . . . . . . . . . . . . . . . .101
Replacing the control panel subassembly . . . . . . . . . . . . . . . . . . .105
Replacing the NVRAM5 media converter . . . . . . . . . . . . . . . . . . .109

Chapter 4

Maintaining and Servicing the GF825 . . . . . . . . . . . . . . . . . . . .111

Field-replaceable unit overview . . . . . . . . . . . . . . . . . . . . . . . .112
Opening the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Removing the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Replacing the motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Replacing SDRAM DIMMs on the motherboard . . . . . . . . . . . . . . .122
Installing or replacing expansion adapters . . . . . . . . . . . . . . . . . . .125
Replacing the NVRAM III DIMM . . . . . . . . . . . . . . . . . . . .130
Replacing the NVRAM III battery . . . . . . . . . . . . . . . . . . . . . . .133
Replacing the CPU fan and heat-sink unit . . . . . . . . . . . . . . . . . . .138
Replacing the motherboard lithium battery. . . . . . . . . . . . . . . . . . .140
Closing the PCB carrier. . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Replacing the chassis fan subassembly. . . . . . . . . . . . . . . . . . . . .144
Replacing power supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Replacing the LED/LCD subassembly . . . . . . . . . . . . . . . . . . . . .151
Replacing the CompactFlash card . . . . . . . . . . . . . . . . . . . . . . .154
Replacing the CompactFlash reader subassembly . . . . . . . . . . . . . . .157

vi

Table of Contents

Chapter 5

Maintaining and Servicing the GF270c . . . . . . . . . . . . . . . . . . .161

Replacing the CPU module . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Removing the CPU module . . . . . . . . . . . . . . . . . . . . . . .163
Installing the CPU module . . . . . . . . . . . . . . . . . . . . . . . .167
Replacing the SDRAM DIMM on the CPU module . . . . . . . . . . . . . .172
Replacing the CompactFlash card on the CPU module . . . . . . . . . . . .175
Replacing the battery on the CPU module . . . . . . . . . . . . . . . . . . .178
Replacing a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Table of Contents

vii

viii

Table of Contents

Preface
About this guide

This guide describes how to monitor, troubleshoot, and perform maintenance for
NetApp V-Series systems.
Note
This document does not contain information about the V3000 systems.

Audience

This guide is for users who are familiar with operating systems, such as UNIX,
Windows 95, Windows NT, Windows 2000, and Windows XP, and who will
be deploying V-Series systems. This guide does not discuss basic system or
network administration topics, such as IP addressing, routing, and network
topology; it emphasizes the characteristics of the V-Series systems.

Terminology

This guide uses the term type to mean pressing one or more keys on the
keyboard. It uses the term enter to mean pressing one or more keys and then
pressing the Enter key.
This guide uses the following terms:

Storage subsystem refers to your disk array

Node refers to either the local or partner V-Series system.

Cluster refers to local and partner nodes directly connected to each other.

Command
conventions

You can enter commands on the system console or from any client that has access
to the system using Telnet. In examples of commands executed on a UNIX
workstation, the command syntax and output might differ, depending on your
version of UNIX.

Keyboard
conventions

When describing key combinations, this guide uses the hyphen (-) to separate
individual keys. For example, Ctrl-D means pressing the Control and D
keys simultaneously. Also, this guide uses the term Enter to refer to the key
that generates a carriage return, although the key is named Return on some
keyboards.

Preface

ix

Typographic
conventions

The following table describes typographic conventions used in this guide.

Convention

Type of information

Italic font

Words or characters that require special attention.

Placeholders for information you must supply. For
example, if the guide says to enter the arp -d
hostname command, you enter the characters arp
-d followed by the actual name of the host.
Book titles in cross-references.

Monospaced font

Command and daemon names.

Information displayed on the system console or
other computer monitors.
The contents of files.

Bold monospaced font

Special messages

Words or characters you type. What you type is

always shown in lowercase letters, unless you
must type it in uppercase letters.

This guide contains special messages that are described as follows:

Note
A note contains important information that helps you install or operate the
system efficiently.
Attention
Attention contains instructions that you must follow to avoid damage to the
equipment, a system crash, or loss of data.

Preface

Safety Information (Sicherheitshinweise)

Safety rules

All products are Class 1 laser devices, except the NVRAM5 cluster media
converter, which is Class 1M. You must follow these safety rules when
working with this equipment:
WARNING
Failure to follow these directions could result in bodily harm or death.

For units with multiple

power cords

When using an NVRAM5 cluster media converter, the storage system

must be installed in a restricted access location.

Switzerland onlyfor FAS900, GF900, R200, and C6200 systems:

This equipment relies on fuses/circuit breakers in the building installation
for overcurrent protection. Each power supply must receive power from a
separately dedicated outlet with a 10A fuse/circuit breaker.

When installing disk shelves and a storage system into a movable cabinet
or rack, install from the bottom up for best stability.

DC-based systems must be installed in a restricted access location and the

two input power terminals for the DC power supply must be connected to
separate isolated branch circuits.

To reduce the risk of personal injury or equipment damage, allow internal

components time to cool before touching them and ensure that the
equipment is properly supported or braced when installing options.

This equipment is designed for connection to a grounded outlet. The

grounding type plug is an important safety feature. To avoid the risk of
electrical shock or damage to the equipment, do not disable this feature.

This equipment has one or more replaceable batteries. There is danger of

explosion if the battery is incorrectly replaced. Replace the battery only
with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturers instructions.

If your storage system or disk shelf has multiple power cords and you need to
turn the unit off, heed the following warning:
WARNING
This unit has more than one power supply cord. To reduce the risk of
electrical shock, disconnect all power supply cords before servicing.

Safety Information (Sicherheitshinweise)

xi

Sicherheitsvorgaben

Alle Produkte sind Lasergerte der Klasse 1, mit Ausnahme des NVRAM5
Cluster-Medienkonverters, der in Klasse 1M fllt. Beim Einsatz dieser Gerte
sind die Sicherheitsvorschriften zu beachten:
Vorsicht
Nichtbeachtung dieser Vorschriften kann zu Verletzungen oder Tod fhren.

Fr Gerte mit mehrfachen Netzanschlussleitungen

Bei der Verwendung eines NVRAM5 Cluster-Medienkonverters muss

das Speichersystem an einem Standort mit beschrnktem Zugriff
installiert werden.

Nur fr die Schweiz - Systeme FAS900, GF900, R200 und C6200:

Diese Gerte erfordern den Festeinbau von Sicherungen zum
berstromschutz. Jeder Netzanschluss muss mit Strom aus getrennten,
speziell fr diesen Zweck vorgesehenen Steckdosen versorgt werden, die
jeweils mit einer 10A-Sicherung geschtzt sind.

Werden die Plattenregale und das Speichersystem in einen beweglichen

Schrank oder Turm eingebaut, ist wegen der hheren Stabilitt der Einbau
von unten nach oben vorzunehmen.

Gleichstrom-Systeme mssen an Betriebsstaette mit beschraenktem

Zutritt installiert sein und die beiden Eingangsstromklemmen fr das
Gleichstrom-Netzteil mssen an separate und isolierte Abzweigleitungen
angeschlossen sein.

Zum Schutz vor Krperverletzung oder Sachschden am Gert lassen Sie

die inneren Bauteile stets vor dem Berhren abkhlen. Sorgen Sie dafr,
dass das Gert richtig abgesttzt ist oder fest aufrecht steht, bevor Sie
neues Zubehr einbauen.

Dieses Gert ist fr die Einspeisung aus einer geerdeten Netzverbindung

ausgelegt. Der Netzstecker mit Erdungsvorrichtung ist ein wichtiger
Sicherheitsschutz. Zum Schutz vor elektrischem Schlag oder
Sachschden am Gert die Erdung nicht abschalten.

Das Gert ist mit einer oder mehreren auswechselbaren Batterien

ausgestattet. Bei unsachgemem Auswechseln der Batterie besteht
Explosionsgefahr. Batterien nur mit dem vom Hersteller empfohlenen
Typ oder entsprechenden Typen ersetzen. Gebrauchte Batterien sind
gem den Anweisungen des Herstellers zu entsorgen.

Wenn Ihr Speichersystem oder Plattenregal ber mehrere Stromkabel verfgt

und Sie die Einheit ausschalten mssen, folgenden Warnhinweis beachten:
ACHTUNG
Gert besitzt zwei Netzanschlussleitungen. Vor Wartung alle Anschlsse
vom Netz trennen.

xii

Safety Information (Sicherheitshinweise)

Monitoring the GF825 or GF900 V-Series System

About this chapter

This chapter lists error messages you might encounter during the boot process. It
also describes the location of the LEDs and how to interpret the information they
provide.

Topics in this
chapter

This chapter discusses the following topics:

Where to get more

information

Data ONTAP
Versions

Startup error messages on page 2

Remote management card e-mail notifications on page 19

Operational error messages on page 21

Cluster takeover or giveback failures on page 23

Interpreting LED messages on page 24

The following table lists the guides that can help you with some of the corrective
actions.
If you are troubleshooting...

Then see...

V-Series system hardware

problems and need to open
your V-Series system

This guide

Software problems

The Data ONTAP System Administrators

Guide

Data ONTAP versions up to 7.1 are supported on GF825 and GF825c models.
Data ONTAP 7.2 is not supported.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

Startup error messages

Startup sequence

POST messages

When you apply power to the your V-Series system after following the
installation and configuration process, it verifies the hardware that is in the
system, loads the operating system, and displays two types of startup
informational and error messages on the system console:

Power-On Self-Test (POST) messages

Boot messages

POST is a series of tests run from the motherboard PROM. These tests check the
hardware on the motherboard and differ depending on your system configuration.
The following series of messages are examples of POST messages displayed on
the console.
Header:
Intel Open Firmware by FirmWorks
Copyright 1995-2003 FirmWorks, Network Appliance. All Rights Reserved.
Firmware release x.x_in
POST messages:
Memory size is 6GB
Testing SIO
Testing LCD
Probing devices
Testing 512MB
Complete
Finding image...
Starting

Startup error messages

Note
Your V-Series system LCD displays only the POST messages without the
preceding header.

Boot messages

After the boot is successfully completed, the V-Series system displays boot
messages on the system console. The following message is an example of the
boot message that appears on the system console of a GF940 V-Series system at
first boot. The exact boot messages that appear on your system console depend
on your system configuration.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

Boot messages
NetApp Release x.x.x: Thu January 10 04:06:00: PST 2002
Copyright (c) 1992-200x Network Appliance, Inc.
Starting boot on Thu January 10 23:42:47 GMT 200x
System ID: 0016777216 ()
slot 0: System Board
Processors:

Memory Size:

3072 MB

slot 0: 10/100 Ethernet Controller IV

e0 MAC Address:

00:00:4c:0f:2c:22 (auto-100tx-fd-up)

slot 0: NetApp ATA/IDE Adapter ata0a (1f0)

1 Disk:

0.2GB

slot 3: Fibre Channel Host Adapter 3

7 Disks:

119.0GB

1 shelf with EDM

slot 6: NVRAM
Memory Size:

256 MB

slot 6: NetApp ATA/IDE Adapter ata1a (9fe0)

1 Disk:

0.2GB

slot 11: 10/100/1000 Ethernet Controller IV

e11 MAC Address:

00:02:b3:8f:a4:e7 (auto-unknown-cfg_down)

Please enter the new hostname[ ]:

Startup error messages

Types of startup
error messages

You might encounter two groups of startup error messages during the boot
process:

POST error messages

Boot error messages

Both error message types are displayed on the system console, and an email
notification is sent out by your remote management card, if configured to do so.

For detailed
information

For a detailed list of the startup error messages, see the following sections:

POST error messages on page 6

Boot error messages on page 14

Chapter 1: Monitoring the GF825 or GF900 V-Series System

Startup error messages

POST error messages

POST error
messages

The following table describes the extended POST error messages that might
appear on the system console if your V-Series system encounters CPU-level
system errors during the POST process.
If any Processor 2 error messages are displayed, power cycle the system. If the
error message persists, replace the motherboard, as described in Replacing the
motherboard tray on page 70.
Note
Always power-cycle your V-Series system when you receive any of the following
errors. If the system repeats the error message, follow the corrective action for
that error message.

Error message or code

Description

*BMC disable

The baseboard management card

(BMC) is in a state where it cannot
supply environmental data. The
message can result from two
conditions:

Corrective action

The BMC has an internal error

and might be able to supply
correct environmental data. No
further environmental error
messages are displayed after
this message.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

The BMC is in Firmware

Update Mode and does nothing
else until removed from this
mode. Other environmental
messages follow this message.

Use your diagnostics to get the

BMC out of the Firmware Update
Mode.

Startup error messages

Error message or code

Description

Corrective action

*Watchdog error

An error occurred during the testing

of the Watchdog timer.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*Missing CF-card

The CompactFlash card is missing

from the front of the machine. The
kernel does not boot correctly.

Insert a valid CompactFlash card or

replace the control panel
subassembly, as described in
Replacing the control panel
subassembly on page 105 for the
GF900 series and in Replacing the
CompactFlash reader subassembly
on page 157 for the GF825.

*Inv boot device

An error with the CompactFlash

card occurred. This is usually caused
by a card made by an unsupported
manufacturer.

Insert a valid CompactFlash card.

*Boot device err

A CompactFlash card could not be

found to boot from.

Insert a valid CompactFlash card.

*2.5V power bad

*3.3V power bad
*5V power bad
*+12V power bad
*-12V power bad

One or more of the power voltages

are bad. This could be due to a bad
power supply or power-regulation
device.

For the GF900 series, replace the

motherboard, as described in
Replacing the motherboard tray
on page 70, or replace the memory
card assembly, as described in
Replacing the memory card
assembly on page 75.
For the GF825, replace the
motherboard, as described in
Replacing the motherboard on
page 118, or replace the power
supply, as described in Replacing
power supplies on page 148.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

Error message or code

Description

Corrective action

*Pwr Sup #1 bad

An error occurred within the power

supply.

Replace the power supply, as

described in Replacing the power
supplies on page 101 for the
GF900 series and in Replacing
power supplies on page 148 for the
GF825.

*Pwr Sup #2 bad

An error occurred within the power

supply.

Replace the power supply, as

described in Replacing the power
supplies on page 101 for the
GF900 series and in Replacing
power supplies on page 148 for the
GF825.

*Pwr Sup #1 out

The power supply is not connected

to the system chassis.

Replace the power supply, as

described in Replacing the power
supplies on page 101 for the
GF900 series and in Replacing
power supplies on page 148 for
GF825.

*Pwr Sup #2 out

The power supply is not connected

to the system chassis.

Replace the power supply, as

described in Replacing the power
supplies on page 101 for the
GF900 series and in Replacing
power supplies on page 148 for
GF825.

*Boot DeviceErr

The CompactFlash card could not be

found to boot from.

Insert a CompactFlash card.

*Clock invalid. Date

reset

The system real-time clock (RTC)

contains an invalid date value. The
system does not boot, but the date is
reset to January 1, 1970, to enable a
subsequent boot.

Replace your motherboard battery

and reset the date immediately to
avoid file system problems.

Startup error messages

Error message or code

Description

Corrective action

*Clock dead

The system RTC failed.

Replace the motherboard tray, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*Clock batt dead

The system RTC failed and its

battery expired.

Replace the failed motherboard

battery, as described in Replacing
the motherboard lithium battery on
page 72 for the GF900 series and in
Replacing the motherboard lithium
battery on page 140 for the GF825,
and reset the date immediately to
avoid file system problems.

*Clock error

The system RTC is not operating

(counting) correctly.

Replace the motherboard tray, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*Clock reset

The system RTC is not running. The

system does not boot, but the date is
reset to January 1, 1970, to enable a
subsequent boot.

Reboot your V-Series system and

reset the date immediately to avoid
file system problems.

*CPU0 fan stopped

The CPU cooling fan stopped

spinning or is spinning too slowly.
This can damage the CPU chip.

1. Power off the V-Series system.

2. Make sure that the fan
subassembly is plugged in.
3. Replace the identified CPU
fan/heat-sink assembly for the
GF825, as described
inReplacing the CPU fan and
heat-sink unit on page 138.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

Error message or code

Description

Corrective action

*CPU ucode err

The CPU microcode update did not

occur or, in a multiprocessor system,
the microcode updates in the CPUs
do not match; that is, they have
different revisions.

Update the firmware to a version

that contains an updated microcode
database.

*CPU speed err

The CPUs measured clock speed

does not match the expected value
for the V-Series system. This
indicates problems with system
clocks and/or buses.

Update the firmware to a version

that contains an updated microcode
database, or replace the
motherboard, as described in
Replacing the motherboard tray
on page 70 for the GF900 series and
in Replacing the motherboard on
page 118 for the GF825.

*CPU count err

The number of CPUs found by the

firmware does not correspond to the
expected number, based on the
system model.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*FP button stuck

The front panel Interrupt button is

stuck.

1. Free the Interrupt button.

2. Replace the LED/LCD
subassembly.
3. Replace the motherboard.

*LCD won't open

*LCD cmd stall
*LCD cursor err
*LCD data error

10

The system LCD device is not

operating correctly. All subsequent
POST messages are displayed on the
console.

Replace the control panel assembly,

as described in Replacing the
control panel subassembly on
page 105 for the GF900 series and
in Replacing the CompactFlash
reader subassembly on page 157
for the GF825.

Startup error messages

Error message or code

Description

Corrective action

*Env-A rupt err

*Env-B rupt err
*Env-C rupt err
*Env-D rupt err

One of four environmental status

monitors on your V-Series system
cannot interrupt the processor, which
prevents your V-Series system from
properly monitoring its
environmental health.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*Env-A stat err

*Env-B stat err
*Env-C stat err
*Env-D stat err

One of four environmental status

monitors on your V-Series system
indicates that it cannot properly
monitor its environmental health.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*No power info

The system is clearly running but no

information about the power supply
is being reported. Something is
wrong with the power supply or the
status-reporting circuitry.

Replace the power supply, as

described in Replacing the power
supplies on page 101 for the
GF900 series and in Replacing
power supplies on page 148 for the
GF825.
If necessary, replace the
motherboard tray, as described in
Replacing the motherboard tray
on page 70 for the GF900 series and
in Replacing the motherboard on
page 118 for the GF825.

*Onboard battery low

The lithium battery on the

motherboard is low.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

Replace the lithium battery on the

motherboard, as described in
Replacing the motherboard lithium
battery on page 72 for the GF900
series and Replacing the
motherboard lithium battery on
page 140 for the GF825.

11

Error message or code

Description

*Overtemp alert

The internal temperature sensor

detected a dangerously high
temperature that can damage the
system components inside the
chassis.

Corrective action
1. Power down your V-Series
system.
2. Reduce the ambient
temperature to 40 C or lower.
3. Make sure that you have proper
air circulation through your
V-Series system.
If the temperature inside your
V-Series system is not
excessively hot, the sensor
itself might have failed.
Replace the motherboard, as
described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*PCCRD init fail

*PCCRD reg error
*PCCRD seek err
*PCCRD track err
*PCCRD head err
*PCCRD format err
*PCCRD read err
*PCCRD setup err

These messages indicate that the

control panel assembly failed.

Replace the CompactFlash card, the

control panel assembly, or the
motherboard, as described in
Replacing the motherboard tray
on page 70 for the GF900 series and
in Replacing the motherboard on
page 118 for the GF825.

*SIO error

Your V-Series system SIO or ISA

bridge chip failed its timer interrupt
test. The system cannot operate
properly without this function.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

12

Startup error messages

Error message or code

Description

Corrective action

*Watchdog failed

Your V-Series system watchdog

reset hardware, used to reset your
V-Series system from a system hang
condition, is not functioning
properly.

Replace the motherboard, as

described in Replacing the
motherboard tray on page 70 for
the GF900 series and in Replacing
the motherboard on page 118 for
the GF825.

*Fan(s) failed

A fan in your V-Series system

stopped and should be replaced as
soon as possible. The system console
displays information about which
fan subassembly stopped.

Replace the fan, as described in

Replacing fan subassemblies on
page 97 for the GF900 series and in
Replacing the chassis fan
subassembly on page 144 for the
GF825.

*Unknown System

The system information in the

backplane is incorrect.

Replace your V-Series system.

*Post error. Rebooting...

BMC has taken a CPU out of

operation. Open Firmware is
rebooting the system.

If your system is in a reboot loop,

press Delete to return to the OK
prompt and run diagnostics on your
system. If pressing the Delete key
several times does not end the
reboot loop, press Ctrl-Backspace.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

13

Startup error messages

Boot error messages

When boot error

messages appear

Boot error messages might appear after the hardware passes all POSTs and your
V-Series system begins to load the operating system.

Boot error
messages

The following table describes the error messages that might appear on the LCD if
your V-Series system encounters errors while starting up.

Boot error message

Explanation

No /etc/rc

The /etc/rc file is corrupted.

Corrective action
1. At the hostname> prompt, enter
setup.
2. As the system prompts for system
configuration information, use the
information for setting up your
V-Series system configuration.
For more information about your
V-Series system setup program,
see the System Administration
Guide.

No /etc/rc, running
setup

The system cannot find the /etc/rc file

and automatically starts setup.

As the system prompts for system

configuration information, use the
information for setting up your
V-Series system configuration.
For more information about your
V-Series system setup program, see
the System Administration Guide.

Cannot initialize
labels

14

When the system tries to create a new

file system, it cannot initialize the disk
labels.

Usually, you do not need to create and

initialize a file system; see the System
Administration Guide for more
information.

Startup error messages

Boot error message

Explanation

Corrective action

Cannot read labels

When your V-Series system tries to

initialize a new file system, it has a
problem reading the disk labels it
wrote to the disks.

Usually, you do not need to create and

initialize a file system; see the Data
ONTAP System Administration Guide
for more information.

This problem can be because the

system failed to read the disk size, or
the written disk labels were invalid.
Dirty shutdown in
degraded mode

The file system is inconsistent

because you did not shut down the
system cleanly when it was in
degraded mode.

Contact your authorized reseller for

instructions about repairing the file
system.

No disk controllers

The system cannot detect any HBA.

Turn off your V-Series system power

and verify that the HBAs and all other
NICs are properly seated in the
appropriate expansion slots.

Halted: Illegal
configuration

Incorrect cluster configuration.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

1. Check the console for details.

2. Verify that all cables are correctly
connected.

15

Boot error message

Explanation

File system may be

scrambled

One of the following errors causes the

file system to be inconsistent:

Corrective action

An unclean shutdown when your

V-Series system is in degraded
mode and when NVRAM is not
working.

Contact your authorized reseller to

learn how to start the system from a
system boot diskette and repair the file
system.

The number of disks detected in

the disk subsystem is different
from the number of disks
recorded in the disk labels. The
system cannot start when more
than one disk is missing.

Make sure that all disks on the system

are properly installed in the disk
subsystem.

The system encounters a read

error while reconstructing parity.

Contact your authorized reseller for

help.

A disk failed at the same time the

system crashed.

Contact your authorized reseller to

learn how to repair the file system.

Invalid PCI card slot

%d

%dThe expansion slot number. The

system detects a adapter that is not
supported.

Replace the unsupported adapter with

an adapter that is included in the
configuration.

Configuration
exceeds max PCI
space

The memory space for mapping PCI

adapters is exhausted, because either

Verify that all expansion adapters in

your V-Series system are supported.

There are too many PCI adapters

in the system.

An adapter is demanding too

many resources.

Contact your authorized reseller for

help. Have a list ready of all expansion
adapters installed in your V-Series
system.

No network interfaces

The system cannot detect any network

interfaces.

1. Turn off the system and verify

that all NICs are seated properly
in the appropriate expansion slots.
2. Run diagnostics to check the
onboard Ethernet port.

16

Startup error messages

Boot error message

Explanation

Corrective action

NVRAM: wrong pci

slot

The system cannot detect the

NVRAM adapter.

For a GF920, GF940 or GF960

make sure that the NVRAM4
adapter is securely installed in slot
7 or the NVRAM5 adapter is
securely installed in slot 11.

For a GF980 in a stand-alone

configuration, make sure that the
NVRAM5 adapter is securely
installed in expansion slot 10.

For a GF980 in a clustered

configuration, make sure that the
NVRAM5 adapter is securely
installed in expansion slot 11.

No NVRAM present

nThe serial number of the NVRAM

adapter. The NVRAM adapter is an
early revision that cannot be used with
the system.

Check the console for information

about which revision of the NVRAM
adapter is required. Replace the
NVRAM adapter.

NVRAM #n downrev

%dThe amount of memory on the

NVRAM adapter. The specified size is
not supported.

Verify that the system has 256 MB of

NVRAM.

Replace NVRAM
batteries

The NVRAM battery is low. The

system shuts down immediately.

Replace the battery.

Replace %s

%sThe number of NVRAM

batteries. The GF825 V-Series system
has a single NVRAM battery.

Replace the battery.

Unsupported NVRAM
size %dMB

%dThe amount of memory on the

NVRAM adapter. The specified size is
not supported.

Verify that the system has 128 MB of

NVRAM.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

17

Remote management card e-mail notifications

When the remote

management card
sends out e-mail
notification

You can configure your remote management card to send e-mail to designated email addresses, in addition to your Autosupport recipient. When enabled, your
remote management card sends e-mail notification to you if your system fails.
The following message is a sample e-mail notification sent by your remote
management card:
Subject: RMC ALERT 00000 03200 Down system
Message: 03200 24-jan-2003 21:59:25 Down system

System Information
Server Name: RMC ALERT
Server URL: System Info:
SYSTEM_ID='0050383432'
SYS_SERIAL_NUM='30163'
MB_SERIAL_NUM='30063'
MODEL='GF960'
Server ID: 00000
Server IP:
Card Information
Card Name: RMC
Card URL: [Link]
Card IP: [Link]
Card Serial Number: DE42090466
Card Version: RMC_NA_1.1

18

Remote management card e-mail notifications

Contact: postmaster@[Link]
Location: hw-165
Phone Number: Note
You cannot use the remote management card to access your V-Series system.

Remote
management card
messages

The following table explains the error messages your remote management card
sends.
Error message

Action

Down system

Gather information from your LCD and console.

Boot error

1. Gather information from your LCD and

console.
2. Check to see whether your CompactFlash
unit is inserted correctly into the Control
Panel Assembly.

POST error

1. Gather information from your LCD and

console.
2. Run diagnostics on your system.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

19

Operational error messages

When operational
error messages
appear

These error messages might appear on the system console or LCD when the
system is operating, when it is halted, or when it is restarting because of system
problems.

Error messages

The following table describes other error messages that might appear on the LCD
if your V-Series system encounters errors while starting up or during operation.

Error message

Explanation

Fatal?

Corrective action

Fans stopped; replace

them

One of the fan subassemblies of

your V-Series system failed.

No

Replace the failed fan

subassembly as soon as
possible.

Power supply degraded

One of the power supply units is

turned off, was removed from
your V-Series system, or failed.

No

Verify that both power supplies

are installed and turned on. If
you still get this error, replace
the power supplies one at a time
to determine the failed power
supply.

CPU fan has failed

The CPU fan in a GF825

V-Series system failed. The
system automatically shuts
down.

Yes

Replace the CPU fan before you

restart the system and run
diagnostics.

Dumping core

The system is dumping core

after a system crash.

Yes

Write down the system crash

message on the system console
and report the problem to your
authorized reseller.

Error dumping core

The system cannot dump core

during a system crash and
restarts without dumping core.

Yes

Report the problem to your

authorized reseller.

20

Operational error messages

Error message

Explanation

Fatal?

Corrective action

Panicking

The system is crashing. If the

system does not hang while
crashing, the message Dumping
core appears.

Yes

Report the problem to your

authorized reseller.

System too hot

The temperature sensor

indicates that the system
temperature is too high.

Yes

Verify that the ventilation holes

on the top cover of the system
are not blocked. If the
ventilation holes are not blocked
and the problem persists,
contact your authorized reseller
for help.

Motherboard
replacement error

When you replace your motherboard, your V-Series system does not recognize
the LUNs assigned to it.
Corrective action: Perform a disk reassign command. Use the help
command to get the exact syntax.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

21

Cluster takeover or giveback failures

Correcting takeover
or giveback failure

The following table describes tests you can run to determine why takeover or
giveback failed and also provides information to correct the problem.
Note
You must reboot the cluster after completing each test.
To correct a takeover or giveback failure, complete the following steps.
Step

Action
1

Check communication between the local and partner nodes by

entering the following command and observing the messages:
cf status

Results: If there is a problem with cabling or the adapter, the

appropriate message is displayed. Recable the IB cluster adapter or
replace the adapter, as needed.
2

If the error message

indicates...

Then...

An IB cluster adapter error

Check the IB cluster adapter

cabling. Make sure that the cabling
is correct and properly seated.

A networking error

Check for network connectivity.

See the Data ONTAP System
Administrators Guide for more
information.

22

Reboot the cluster and rerun the takeover and giveback tests.

Cluster takeover or giveback failures

Interpreting LED messages

Types of LEDs

For detailed
information

Two sets of LEDs provide you with basic information about how your system is
running. These sets give high-level device status at a glance, along with network
activity:

LEDs visible on the front of your V-Series system with the bezel in place

LEDs visible on the back of your V-Series system

For detailed information about the LEDs, see the following sections:

Control panel assembly LEDs on page 25

NVRAM5 adapter LEDs on page 27

NVRAM5 media converter LEDs on page 29

Fibre Channel HBA LEDs on page 30

GbE NIC LEDs on page 31

DAFS network adapter and IB cluster adapter LEDs on page 34

Remote management card LEDs on page 35

GF900 V-Series system power supply LEDs on page 37

GF825 V-Series system power supply LEDs on page 38

Chapter 1: Monitoring the GF825 or GF900 V-Series System

23

Interpreting LED messages

Control panel assembly LEDs

Location of the
LEDs

Control panel assembly LEDs are visible from the front of your V-Series system.

Activity
Status
Power

What the LEDs

mean

24

The following table explains the control panel assembly LEDs.

LED
type

Status
indicator

Description

Activity

Green

The system is operating and is active.

Blinking

The system is actively processing data.

Off

No activity is detected.

Interpreting LED messages

LED
type

Status
indicator

Description

Status

Green

The system is operating normally.

Amber

The system halted or a fault occurred. The fault is

displayed in the LCD.
Note
This LED remains lit during boot, while the
operating system loads.

Power

Green

The system is receiving power.

Off

The system is not receiving power.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

25

Interpreting LED messages

NVRAM5 adapter LEDs

About NVRAM5

The NVRAM5 adapter is also the cluster interconnect adapter when your
appliance is in a clustered configuration. The NVRAM5 adapter is supported in
the GF980 and all GF900 cluster configurations except MetroCluster.

Location of LEDs

The following illustration shows the LED locations for your NVRAM5 adapter.
There are two sets of LEDs by each port that operate when you use NVRAM5 as
a cluster interconnect adapter. There is also an internal red LED that you can see
through the faceplate.

L01 PH1

L02 PH2

NVRAM5

26

Interpreting LED messages

What the LEDs

mean

The following table describes the LEDs for an NVRAM5 adapter.

LED type

Indicator

Status

Description

Internal

Red

Blinking

There is valid data in the NVRAM5.

Attention
This might occur if your system did
not shut down properly, as in the case
of a power failure or panic. The data is
replayed when the system boots up
again.

PH1

LO1

Green

Yellow

Chapter 1: Monitoring the GF825 or GF900 V-Series System

On

The physical connection is working.

Off

No physical connection.

On

The logical connection is working.

Off

No logical connection.

27

Interpreting LED messages

NVRAM5 media converter LEDs

About the media

converter

The media converter enables you to use fiber cabling to cable your appliances in
a clustered configuration.

Location of LEDs

The following illustration shows the LED locations for your NVRAM5 media
converter.
LED

Media
converter

Media converter
LEDs

28

The following table describes the LEDs for an NVRAM5 media converter.
Indicator

Status

Description

Green

On

Normal operation.

Green/Amber

On

Power is present but link is down.

Green

Flickering
or off

Power is present but link is down.

Interpreting LED messages

Interpreting LED messages

Fibre Channel HBA LEDs

Location of the
LEDs

The dual-port Fibre Channel Host Bus Adapter (HBA) has two LEDs per port.
The following illustration shows the LED locations for a dual-port Fibre Channel
HBA.

PORT 1

Green
LED

Amber
LED

PORT 2

FIBRE
CHANNEL

What the LEDs

mean

The following table explains what the LEDs on the dual-port Fibre Channel HBA
mean.
Green

Amber

Indicates...

On

On

Power.

Off

Flashing

Loss of synch.

Off

On

Signal acquired.

On

Off

Ready.

Flashing

Flashing

Adapter firmware error.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

29

Interpreting LED messages

GbE NIC LEDs

Location of the
LEDs for single-port
GbE NICs

The following illustration shows the location of LEDs for both the copper and
fiber single-port GbE NICs.

ACT/LNK

LNK
ACT

10=OFF
100=GRN
1000=YLW

Copper
10Base-T/100Base-TX/1000Base-T

30

Fiber
1000Base-SX

Interpreting LED messages

Location of LEDS
on multiport GbE
NICs

The following illustration shows the location of LEDs for both the copper and
fiber dual-port GbE NICs. The LEDs on the quad-port GbE NIC are the same as
the LEDs on the dual-port GbE NIC.

ACT/LNK A

ACT/LNK A

Network
speed
ACT/LNK B
10=OFF
100=GRN
1000=ORG

ACT/LNK B

Copper
10Base-T/100Base-TX/1000Base-T

What the copper

GbE NIC LEDs
mean

Fiber
1000Base-SX

The following table explains what the LEDs on the copper GbE NIC mean.
Note
The LEDs on the quad-port GbE NIC are the same as the LEDs on the dual-port
GbE NIC.

LED type

Status
indicator

Description

ACT/LNK

Green

A valid network connection is established.

Blinking
green

There is data activity present.

Off

There is no network connection present.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

31

What the fiber GbE

NIC LEDs mean

LED type

Status
indicator

Description

10=OFF

Off

Data transmits at 10 Mbps.

100=GRN

Green

Data transmits at 100 Mbps.

1000=YLW

Yellow

Data transmits at 1000 Mbps.

The following table explains what the LEDs on the fiber GbE NIC mean.

LED type

Status
indicator

Description

LNK

On

A valid network connection is established.

Off

There is no network connection present.

On

There is data activity present.

Off

There is no network activity present.

ACT

32

Interpreting LED messages

Interpreting LED messages

DAFS network adapter and IB cluster adapter LEDs

Location of LEDs

The following illustration shows the location of the DAFS network adapter. The
Infiniband (IB) cluster adapter has two ports and two sets of the same LEDs on
the DAFS network adapter.

Amber
Green

What the LEDs

mean

The following table explains what the LEDs for a DAFS network adapter or IB
cluster adapter mean.
Green

Amber

Indicates...

On

Off

Link.

Off

Off

No link.

Flashing

Off

HBA asserted/panicked.

On

Flashing or
On

HBA transmitting/receiving data.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

33

Interpreting LED messages

Remote management card LEDs

Location of LEDs

The following illustration shows the location of the remote management card
LEDs.
Note
The GF825 does not support the remote management card.

Diagnostic LEDs

LAN LEDs

What the LEDs

mean

The following table explains what the LEDs on the remote management card
mean.

LED type
LAN
connection
LEDs

34

Status
Indicator

Description

Green

The LAN connection is valid.

Red

There is no connectivity present.

Interpreting LED messages

LED type
Diagnostic
LEDs

Status
Indicator

Description

Blinks code

This LED flashes red consecutively for the first

digit of the code, then subsequently pauses and
blinks once with a pause between blinks.

3111

Error occurred during the LAN loopback test.

4111

Incorrect data returned during the UART1 test

(Universal Asynchronous
Receiver/Transmitter).

4112

No data returned during UART1 test.

4211

Incorrect data returned during UART2 test.

4212

No data returned during UART1 test.

4311

Incorrect data returned during UART485 test.

4312

No data returned during UART1 test.

Chapter 1: Monitoring the GF825 or GF900 V-Series System

35

Interpreting LED messages

GF900 V-Series system power supply LEDs

Location of LEDs

The following illustration shows the location of the LEDs on your V-Series
system power supplies.

Amber
Green

What the LEDs

mean

The following table explains what the LEDs on your V-Series system power
supplies mean.
LED
type
Power
supply
LED

36

Amber

Green

Description

On

On

The AC power source is good and is

powering the system.

Off

Blinking
green

The AC power source is good and the

power supply is in standby mode.

On

Off

The AC power source is good, but no power

is reaching the power supply or the power
supply failed.

On

Off

There is no power to this power supply.

Interpreting LED messages

Interpreting LED messages

GF825 V-Series system power supply LEDs

Location of LEDs

The following illustration shows the location of the power supply LEDs on your
V-Series system back panel.

AC power switch
AC power plug

Green LED
Amber LED

SWITCH P/S OFF PRIOR

TO REMOVAL/INSERTION

SWITCH P/S OFF PRIOR

TO REMOVAL/INSERTION

PS1

PS2

AC power cord retaining clips

Description of LEDs

The following table explains what the power supply LEDs mean.

LED

Status
indicator

Description

Amber

On

Power supply is receiving AC power.

Off

AC power is not present.

On

Power supply output is good.

Off

Power supply output is bad.

Green

Chapter 1: Monitoring the GF825 or GF900 V-Series System

37

38

Interpreting LED messages

Monitoring the GF270c V-Series System

About this chapter

This chapter describes how to monitor your V-Series system based on the error
messages displayed on the console that is connected to your V-Series system. It
also identifies the location of the various LEDs on your V-Series system.
Note
The quick reference cards in the slide-out tray at the base of the GF270c describe
the functions of each LED on your V-Series system and the suggested course of
action.

Topics in this
chapter

This chapter discusses the following topics:

Monitoring the front operation panel on page 40

Monitoring the power supply on page 42

Monitoring the CPU module on page 44

Troubleshooting and error messages on page 46

Chapter 2: Monitoring the GF270c V-Series System

39

Monitoring the front operation panel

About monitoring
the front operation
panel

The front operation panel has five LEDs and a disk shelf ID display. The LEDs
indicate whether your V-Series system is functioning normally or whether there
are problems with the hardware. You can also identify any V-Series system
hardware failure associated with the front operation panel of the V-Series system
from the error messages displayed on your storage V-Series system console.

Location of LEDs

The following illustration shows the location of the disk shelf ID display and the
front panel LEDs.

Power
Status A
Activity A

Activity B
Status B

Disk shelf ID display

40

Monitoring the front operation panel

Interpreting the
front panel LEDs

Use the following table to interpret the front panel LEDs.

LEDs
Description

Power

Activity A

Status A

Activity B

Status B

Action item

Normal
operation

Green on

Green on
or flashing

Amber off

Green on
or flashing

Amber off

None.

System fault
detected

Green on

Green on
or flashing

Amber on

Green on
or flashing

Amber off

System fault
detected

Green on

Green on
or flashing

Amber off

Green on
or flashing

Amber on

1. Check the LEDs

on the modules at
the rear of the
V-Series system.
2. Check the system
console for
detailed
messages.
3. Run diagnostics
on the system.
See the
Diagnostics
Guide for more
information.
4. Contact NetApp
technical support.

Chapter 2: Monitoring the GF270c V-Series System

41

Monitoring the power supply

LEDs on the power

supply

The GF270c power supply has four LEDs. The LEDs indicate whether the power
supply or the integrated fan module is functioning normally or whether there are
problems with the hardware. You can also identify any hardware failure
associated with the power supplies from the error messages displayed on your
V-Series system console.
A normal functioning power supply shows the check mark green LED on the
far left as on, with the rest of the amber LEDs off. A power supply fault turns on
the appropriate amber LED, and causes the check mark LED to turn off.

Location of LEDs

Each power supply is encased in a device carrier and housed at the rear of your
V-Series system. The following illustration shows the location of the power
supply LEDs.

Output voltage, current,

temperature fault
Fan fault
AC missing for this PSU
PSU status normal

42

Monitoring the power supply

Interpreting power
supply LEDs

The following table describes how to interpret the power supply LEDs.

LEDs

Description

PSU status
normal

AC missing
for this PSU

Fan fault

Output voltage,
current,
temperature fault

Normal operation

On

Off

Off

Off

Power supply failure

Off

Off

Off

On

Fan failure

Off

Off

On

Off

No power to this PSU

Off

On

Off

On

Fault
condition

Chapter 2: Monitoring the GF270c V-Series System

43

Monitoring the CPU module

LEDs on the CPU

module

The CPU module has several LEDs. The LEDs indicate whether the CPU
module, Fibre Channel ports, and network connections are functioning normally.

Location of LEDs
on the CPU module

The following illustration shows the location of the Fibre Channel LEDs at the
rear of the CPU module.

Activity LED (amber)

Link LED (green)

Fault LED

Fibre Channel C LED

Fibre Channel B LED

Interpreting
Ethernet LEDs

44

Use the following table to interpret the Ethernet port LEDs on the CPU module.
Link LED (green)

Activity LED (amber)

State

Off

Off

Network connection is not

present.

On

Off

Network connection is
present but there is no data
input or output occurring.

On

On/blinking

Network connection is
present and data input and
output is occurring.
Monitoring the CPU module

Interpreting Fibre
Channel LEDs

Use the following table to interpret the Fibre Channel LEDs on the CPU module.

Fault LED
(amber)

Fibre
Channel B
LED (green)

Fibre
Channel C
LED (green)

State

Action

Off

On

On

Normal

None.

Off

Off

On

Loop B
fault

Fibre Channel B loop is open and needs

to be fixed.

Off

On

Off

Loop C
fault

Fibre Channel C loop is open and needs

to be fixed.

On

On

On

CPU
module
fault

Perform the following steps until the

problem is resolved:

On

Off

On

Loop B
fault and
module
fault

On

On

Off

Loop C
fault and
module
fault

1. Check the cables at the rear of the

V-Series system.
2. Make sure that the 1 Gb/ 2 Gb
switches are set to 1 Gb.
3. Check that the terminate switches are
On.
4. If Fibre Channel C port is unused,
install the Fibre Channel terminator
or ignore the Fibre Channel C LED.
It is alright for the LED to be off if
the port is not used.
5. Run diagnostics to isolate the failure
and decide whether CPU module
replacement is necessary. See the
Diagnostics Guide for more
information.
6. Replace the CPU module. See
Replacing the CPU module on
page 162.
7. Contact NetApp technical support.

Chapter 2: Monitoring the GF270c V-Series System

45

Troubleshooting and error messages

About
troubleshooting

Topics in this
section

Where to get more

information

46

This section lists error messages you might encounter during the boot process.
Note
If you contact NetApp technical support, have the console messages available.

This chapter discusses the following topics:

Startup error messages on page 47

Netboot process for the GF270c on page 53

Booting your GF270c V-Series system from a backup firmware image on

page 55

Troubleshooting hardware problems on page 56

The following table lists the documentation that can help you with some of the
corrective actions.
If you are troubleshooting

Then

GF270c hardware problems and

need to access your V-Series
system

See Chapter 5, Maintaining and

Servicing the GF270c, on page 161.

Software problems

See the Data ONTAP Storage

Management Guide.

Troubleshooting and error messages

Troubleshooting and error messages

Startup error messages

Startup sequence

When you apply power to your V-Series system, it verifies the hardware that is in
the system, loads the operating system, and displays the Power-On Self-Test
(POST) messages on the system console.

POST messages

POST is a series of tests run from the motherboard PROM. These tests check the
hardware on the motherboard and differ depending on your system configuration.
The following series of messages are examples of POST messages displayed on
the console.
Header:
CFE version 1.1.0 based on Broadcom CFE: 1.0.35
Copyright (C) 2000,2001,2002,2003 Broadcom Corporation.
Portions Copyright (C) 2002,2003 Network Appliance Corporation.

POST messages:
HyperTransport: 400MHz
CPU type 0x1040102: 650MHz
Total memory: 0x40000000 bytes (1024MB)
Starting AUTOBOOT press any key to abort...
Loading: Failed.
Loading: 0xffffffff80001000/8604573 Entry at 0xffffffff80..
Starting program at 0xffffffff80001000
Press CTRL-C for special boot menu

Note
If the messages are not appearing on your system console, verify that you are
using the DB-9 to RJ-45 adapter.

Chapter 2: Monitoring the GF270c V-Series System

47

Boot messages

After the boot is successfully completed, your V-Series system loads the
operating system. The following message is an example of the boot messages and
questions that appear on the system console of a GF270 at first boot. The exact
boot messages that appear on your system console depend on your system
configuration.

Boot messages
NetApp Release x.x.x: Mon Oct 20 04:06:00: PDT 2003
System ID: 0084170726 ();partner ID: 0084170777 (f5a-v-series)
System Serial Number: 999999
slot 0:

System Board
Processors:

Processor revision: B2
Processor type: 1250
Memory Size:
slot 0:

1022 MB

FC Host Adapter 0b
14 Disks:

952.0 GB

1 shelf with EFH

slot 0:

FC Host Adapter 0c

slot 0:

SB1250 Gigabit Dual Ethernet Controller

e0a MAC Address: 00:a0:98:00:e9:b3 (auto-unknow
e0a MAC Address: 00:a0:98:00:e9:b4 (auto-unknow

slot 0:

NetApp ATA/IDE Adapter 0a (0x00000000000001f0)

0a.0

245MB

Please enter the new hostname []: hw-166

Do you want to configure virtual network interfaces? [n]:
Please enter the IP address for Network Interface e0a [[Link]]: [Link]
Please enter the netmask for Network Interface e0a [[Link]]:
Should interface e0a take over a partner IP address during failover? [n]: y
Please enter the IP address or interface name to be taken over by e0a []: [Link]
Please enter media type for e0a {100tx-fd, tp-fd, 100tx, tp, auto (10/100/1000)}
[auto]:
Please enter flow control for e0a {none, receive, send, full} [full]:
Do you want e0a to support jumbo frames? [n]:
Please enter the IP address for Network Interface e0b []:
Should interface e0b take over a partner IP address during failover? [n]:
48

Troubleshooting and error messages

Boot messages
Would you like to continue setup through the web interface? [n]:
Please enter the name or IP address of the default V-Series system [[Link]]:
The administration host is given root access to the filer's
/etc files for system administration.

To allow /etc root access

to all NFS clients enter RETURN below.

Please enter the name or IP address of the administration host:
Please enter timezone [GMT]:
Where is the filer located? []: orlab
Do you want to run DNS resolver? [n]: y
Please enter DNS domain name [[Link]]:
You may enter up to 3 nameservers
Please enter the IP address for first nameserver [[Link]]:
Do you want another nameserver? [y]: n
Do you want to run NIS client? [n]:

For detailed
information

For a detailed list of the startup error messages, see POST messages on
page 47.

List of POST error

messages

The following table describes the extended POST error messages that might
appear on the system console if your V-Series system encounters CPU-level
system errors during the POST process.
Note
Always power-cycle your V-Series system when you receive any of the following
errors. If the system repeats the error message, follow the corrective action for
that error message.

Error message or code

Description

Corrective action

[RAMX]

No physical memory was found by

the system.

This indicates that the system

doesnt see any memory. Try
reseating the DIMM. See
Replacing the SDRAM DIMM on
the CPU module on page 172.

Chapter 2: Monitoring the GF270c V-Series System

49

Error message or code

Description

Corrective action

[Cerr]

Cache error.

[Cer2]

Cache error.

These are cache errors. These errors

indicate a bad CPU. If a powercycle doesnt fix the problem,
replace the CPU module. See
Replacing the CPU module on
page 162.

[EXC!]

Exception.

This indicates that the system took

an exception while in firmware. If it
is repeatable, this is likely a
software bug in the firmware.
Contact NetApp and provide a log
of the error. If you cant get past this
error, boot the system using the
backup firmware image.

[RUN!]

CFE (common firmware

environment) is jumping to
executable code.

This is not an error but rather a

progress state indicator used to help
troubleshoot the problem.

[HELO]

Very early Init code.

[L1CI]

L1 cache INIT.

[L2CI]

L2 Cache INIT.

[TST1]

Simple POST test: cache of both

levels and tags.

If the system stops on one of these

error codes, there is likely a
hardware problem. First, try Step 1
below. If this doesnt fix the
problem, proceed to the subsequent
steps until the problem is fixed.

[CPU1]

CPU1 INIT.

[cpu1]

CPU1 entering IDLE loop.

1. Power off the system, then

power it on.
2. Try booting with the backup
firmware image. See Booting
your GF270c V-Series system
from a backup firmware image
on page 55.
3. Replace the CPU module. See
Replacing the CPU module
on page 162.

50

Troubleshooting and error messages

Error message or code

Description

Corrective action

[DRAM]

Running on CPU0, on memory

segment 0 (that is, program is now
running in RAM rather than flash
memory).

[Zero]

Zero memoryno nvmem.

[Keep]

Keep memorypreserve nvmem.

[ZBSS]

Zero the BSS segment.

If the system stops on one of these

error codes, the memory is bad or
the NVLOG subsystem
malfunctioned. To test this, reseat
the DIMM and disconnect the
battery. See Chapter 5, Maintaining
and Servicing the GF270c, on
page 161.

[CODE]

Zero and copy the code segment

from flash to memory.

[DATA]

Zero and copy the data segment

from flash to memory.

[RELO]

Jump to the new code segment.

[L12F]

Flush and enable caches.

[MAIN]

Jump to the main CFE memory.

[KMEM]

Initialize CRDs heap.

[NVCL]

Clear memory that isnt owned by

NVMEM or CFE.

[CONS]

Attach console device.

Chapter 2: Monitoring the GF270c V-Series System

If that fails to clear the problem,

replace the DIMM. See Replacing
the SDRAM DIMM on the CPU
module on page 172.

Check the connection between your

V-Series system and the console
device. Replace the cable if it is
defective.

51

Error message or code

Description

Corrective action

[CIOK]

Copyright etc.

[AREN]

Physical memory map INIT.

[DEVI]

Misc devices INIT.

A message of this type doesnt

indicate a specific failure, but a
general failure of some system
component.

[ENVI]

Environmental variable subsystem

INIT.

1. Try booting with the backup

firmware image. See Booting
your GF270c V-Series system
from a backup firmware image
on page 55.
2. Otherwise, replace the CPU
module. See Replacing the
CPU module on page 162.

[PCIH]

PCI host bridge INIT.

[PCIB]

PCI try to init P2P bridges.

[PCIS]

PCI device scan.

If the system stops with one of these

error codes, there is likely a problem
with either the SB1250 chip or the
ISP2312 FC-AL chip.
1. Try booting with the backup
firmware image. See Booting
your GF270c V-Series system
from a backup firmware image
on page 55.
2. Otherwise, replace the CPU
module. See Monitoring the
CPU module on page 44.

[CFE ]

This message is written when CFE

jumps to the exception handler, for
whatever reason. This is caused by
either bad hardware or a bad flash
memory.

1. Power-cycle the system.

2. Try booting with the backup
firmware image. See Booting
your GF270c V-Series system
from a backup firmware image
on page 55.
3. Replace the CPU module. See
Replacing the CPU module
on page 162.

52

Troubleshooting and error messages

Troubleshooting and error messages

Netboot process for the GF270c

Reason to perform
the netboot process

The netboot process enables you to boot your GF270c V-Series system from a
remote server if your CompactFlash media becomes damaged or unusable.

Configuration
requirements for
netboot servers

You can configure a system to serve boot images to NetApp devices that support
the netboot process. To do so, you must configure the following items:

HTTP and/or TFTP services on your system

The rest of your netbooting environment to use the system as the netboot
source

For example, you might configure BOOTP, DHCP, bootparamd, and/or rarpd,
depending on the specific procedure you are using.
Note
For more information about the netbooting process, see the Storage Management
Guide.

Performing the
netboot process
from a remote
image

To perform the netboot process on a GF270c from a remote image, complete the
following steps.
Step

Action
1

Place a Data ONTAP boot image on a local HTTP server. You can
copy the boot image from the GF270c boot directory,
/etc/boot/netapp-mips, or download it from [Link]

At the V-Series system CFE prompt, enter one of the following

commands:
Using DHCP:
ifconfig e0a -auto

Using manual configuration:

ifconfig e0a -addr=filer_addr -mask=netmask -gw=V-Series
system -dns=dns_addr -domain=dns_domain
Chapter 2: Monitoring the GF270c V-Series System

53

Step

Action
3

At the CFE prompt, enter the following command:

netboot URL

Example: netboot
[Link]

Result: You should then see normal boot messages during the
netboot process.
Note
If you performed the netboot process because your CompactFlash card is blank
or corrupted, be sure to execute the Data ONTAP download command to copy the
correct files from the disks to the CompactFlash card. See the Data ONTAP
Storage Management Guide for more details.

54

Troubleshooting and error messages

Troubleshooting and error messages

Booting your GF270c V-Series system from a backup firmware

image

Caution about this

procedure

This procedure boots your V-Series system using a stored backup firmware
image and should only be used as a last resort.

Booting with a
backup firmware
image

To boot using a backup firmware image, complete the following steps.

Step

Action
1

With the system powered off, insert a paper clip into the tiny,
unmarked hole between the console and Ethernet ports. Make sure
that you can feel the button pushing in.

Pinhole button

While the button is pressed with the paper clip, turn on power to the
V-Series system.

Remove the paper clip from the hole.

The V-Series system begins booting, showing its progress on the

console screen.

Chapter 2: Monitoring the GF270c V-Series System

55

Troubleshooting and error messages

Troubleshooting hardware problems

Troubleshooting the
GF270c

Use this table to troubleshoot specific problems with your V-Series system.

Problem

Possible cause

Solution

CFE (common firmware

environment) wont boot.
Last console status code
might be [ZBSS], [L12F],
or [CERR].

This indicates that something

is wrong with the memory
DIMM.

To fix this problem, begin with the first

procedure in the following list. If that
doesnt solve the problem, continue down
to the next troubleshooting tip on the list
until the problem is solved.

Unplug the battery in the CPU

module for 5 seconds, plug the
battery back in, and try booting the
V-Series system.
Note
Unplugging the battery might reset
the clock.

CFE comes up but

[CERR] is printed out
when booting the kernel

This is a problem with

NVMEM. NVMEM is mainly
for power outages. Handling
the CPU module outside the
shelf while NVMEM is valid
might corrupt memory.

Reseat the DIMM on the CPU

module.

Replace the DIMM.

Replace the CPU module.

If the CPU module was not handled,

contact NetApp technical support.

Otherwise, unplug the battery in the

CPU module for 5 seconds, plug the
battery back in, and try booting the
V-Series system.
Note
Unplugging the battery might reset
the clock.

56

Troubleshooting and error messages

Problem

Possible cause

Solution

CFE comes up but cant

boot anything from the
CompactFlash card.

Contents of the CompactFlash

card are not correct.

Try entering this command at the CFE

prompt, which is equivalent to dir c:
from a PC:
test fatfs ide0.0

If no errors occur and nothing is shown on

the console, the contents of the
CompactFlash card are not valid.
If there is an error, replace the
CompactFlash card.
Real-Time Clock (RTC)
loses its time.

The rechargeable battery for

NVMEM also powers the
real-time clock. If this battery
is disconnected for more than
a few seconds or the battery is
discharged, the real-time
clock might be reset.

Plug the battery back in to the

motherboard and reset the clock to the
correct time.

I replaced a CPU module

and now the new module
cant see the disks (LUNs)

The disk ownership

mechanism ties disks to CPU
module system IDs. If you
replace a CPU module with a
new one, the LUNs are still
stamped with the system ID of
the old module.

Perform a disk reassign command. Use

the help command to get the exact
syntax.

Chapter 2: Monitoring the GF270c V-Series System

57

Problem

Possible cause

Solution

The battery is discharged

and Data ONTAP wont
boot.

The battery voltage is too low

to hold data for three days
during a power-out condition.

You have two main options at this point:

If you turn on the machine

and let it sit at the firmware
(CFE) prompt, it does not turn
on the charger. You need to
boot Data ONTAP to get the
software to turn on the battery
charger.

1. Leave the V-Series system alone for a

few hours to let the battery charge.
2. Press Ctrl-C to override this check.
Executing a priv set advanced and an
nv command shows you the current status
of the battery (if you pressed Ctrl-C to
override the stall condition). You can also
try out the environ chassis Battery
command (note that Battery is casesensitive).
In either case, the battery charger is
turned on and recharges the battery over
the next few hours.

CFE failed, creating a

POST code.

58

CFE firmware runs a series of

POST before trying to load
Data ONTAP. If any of the
POSTs fail, a code is printed
out.

See List of POST error messages on

page 49 for a description of the error.

Troubleshooting and error messages

Problem

Possible cause

Solution

Fibre Channel adapter 0b

appears to be unattached
or disconnected.

You have an open loop. Fibre

Channel needs a
closed/completed loop to
communicate.

Check the terminate switch on the

CPU module. If an expansion shelf is
attached to your system, the
terminate switch should be OFF. If
theres no expansion shelf, you must
have the terminate switch set to ON.

If that doesnt fix it, you might have a

faulty shelf, drive, or cable. Try
removing items until the loop closes
and then add them back until you see
the failure. While removing/adding,
be sure to set the terminate switches
appropriately.

If that still doesnt fix it, you might

have a bad adapter on the CPU
module (rare case). Youll have to do
a CPU module replacement.

The V-Series system

wont stop beeping.

It is the responsibility of the

kernel to ping the ops panel
occasionally so the ops panel's
watchdog timer doesn't start
beeping.

Chapter 2: Monitoring the GF270c V-Series System

Push the MUTE button on the back of the

shelf to stop the beeping. If beeping
continues, contact NetApp technical
support.

59

60

Troubleshooting and error messages

Maintaining and Servicing GF900 Systems

About this chapter

This chapter lists field-replaceable units (FRUs) that are available for your
GF900 systems, and describes the tasks you must complete to replace each type
of FRU.

Topics in this
chapter

This chapter discusses the following topics:

Field-replaceable unit overview on page 62

Replacing the cable management tray on page 64

Opening the PCB carrier on page 66

Removing the PCB carrier on page 68

Replacing the motherboard tray on page 70

Replacing the motherboard lithium battery on page 72

Replacing the memory card assembly on page 75

Replacing SDRAM DIMMs on the memory card assembly on page 78

Installing or replacing expansion adapters on page 83

Closing the PCB carrier on page 96

Replacing fan subassemblies on page 97

Replacing the power supplies on page 101

Replacing the control panel subassembly on page 105

Replacing the NVRAM5 media converter on page 109

Chapter 3: Maintaining and Servicing GF900 Systems

61

Field-replaceable unit overview

About FRUs

A FRU is a component in your V-Series system that you can replace if it fails.
FRUs must be purchased through your authorized reseller.

Units you can

replace

You can replace the following units in the field:

62

Cable management bracket

Motherboard tray, including PCB carrier

Motherboard lithium system battery

Memory card assembly

SDRAM DIMMs on the memory card assembly

Expansion adapters

NVRAM4 (nonvolatile random access memory) adapter for GF920,

GF940, and GF960 stand-alone systems

NVRAM5 adapter for all GF980 systems and for GF920, GF940,
GF960 cluster systems (not including MetroCluster configurations)

Single-port fiber Gigabit Ethernet (GbE) network adapter

Single-port 10Base-T/100Base-TX/1000Base-T GbE network adapter

Dual-port fiber GbE network adapter

Dual-port 10Base-T/100Base-TX/1000Base-T GbE network adapter

Remote management card

FC-AL adapters

Single-port Fibre Channel tape back up adapter

Dual-port Fibre Channel tape back up adapter

SCSI tape backup adapter

IB cluster adapter

Fan subassembly

Power supplies

Bezel

Control panel subassembly

CompactFlash unit

Field-replaceable unit overview

What to do if the
failed item isnt on
the FRU list

Required tools and

equipment

If you need to replace a component that is not in the FRU list, call your
authorized reseller for instructions.

To replace components, you need the following tools and equipment:

Phillips screwdrivers (#0, #1, and #2)

3/16-inch socket wrench

Torque screwdriver

Antistatic wrist strap and grounding leash

Antistatic bag

Attention
Your V-Series system uses electronic components that are sensitive to static
electricity. Static discharge from your clothing or other fixtures around you can
damage these components. Wear an antistatic wrist strap and grounding leash to
free yourself of static electricity before touching any electronic components.

Chapter 3: Maintaining and Servicing GF900 Systems

63

Replacing the cable management tray

About replacing the

cable management
tray

The cable management tray functions to direct all network cables away from the
back of your V-Series system. You must remove it to replace FRUs inside the
PCB carrier.

Removing the cable

management tray

To remove the cable management tray, complete the following steps, using the
figure for reference.

Step

64

Action
1

Remove all cables from the cable management tray.

Unhinge the cable management tray from the back of your V-Series
system by lifting the tray, and then pulling out the tabs from the slots
on the PCB carrier.

Replacing the cable management tray

Installing the cable

management tray

To install your cable management tray, complete the following steps.

Step

Action
1

Align the tabs on the tray with the slots on the back of your
V-Series system.

Insert the tabs on the tray into the slots and secure it by gently
lowering the hinges and locking the tabs into place.

After you connect all the cables to your V-Series system, secure
them to your V-Series system through the tray cable holders.

Chapter 3: Maintaining and Servicing GF900 Systems

65

Opening the PCB carrier

Reasons to open
the PCB carrier

You open the PCB carrier to access the motherboard tray, memory card assembly,
expansion adapters, and other FRUs.

Opening the PCB

carrier

To open the PCB carrier for access to the internal FRUs, complete the following
steps, using the figure for reference.

Thumbscrews

Cam handle

66

Opening the PCB carrier

Step

Actions
1

Shut down your V-Series system by entering the following command

at the console:
halt

Attention
Always use the halt command to perform a clean shutdown.
Note
You must perform a clean shutdown to replace components inside the
PCB carrier of your V-Series system.
2

Turn off and disconnect the power to your V-Series system.

Put on the antistatic wrist strap and attach the grounding leash to the
chassis.

Remove the cable management tray.

Loosen the three thumbscrews on the back panel of the PCB carrier.

Carefully pull the cam handle so that the PCB carrier slides out from
the chassis until the carrier tabs click to lock the slide rails in place.
The PCB carrier has a travel distance of approximately 19 inches
(48.26 centimeters).

Chapter 3: Maintaining and Servicing GF900 Systems

67

Removing the PCB carrier

Reasons for
removing the PCB
carrier

You must remove the PCB carrier from your V-Series system if you are replacing
the motherboard tray. You can also remove the PCB carrier to replace
components, such as the memory card assembly and expansion adapters.

Removing the PCB

carrier

To remove the PCB carrier from your V-Series system, complete the following
steps, using the figure for reference.

PCB carrier slide

Step

Action
1

68

Open the PCB carrier by following the procedure described in

Opening the PCB carrier on page 66.

Removing the PCB carrier

Step

Action
2

With the PCB carrier completely extended, press inward on the

carrier tabs on each slide rail and pull and lift the PCB carrier out of
the chassis. Make sure that you remove the slide rails on the PCB
carrier before sending it for replacement.

Support the PCB carrier with both hands, and set it aside.

If you are...

Then...

Replacing the motherboard tray

Go to Replacing the
motherboard tray on page 70.

Not replacing the motherboard

tray, but you are replacing units
on it

Go to the appropriate procedure

for the unit you are replacing:

Chapter 3: Maintaining and Servicing GF900 Systems

Replacing the motherboard

lithium battery on page 72

Replacing the memory

card assembly on page 75

Installing or replacing
expansion adapters on
page 83

69

Replacing the motherboard tray

About replacing the

motherboard tray

Removing the
motherboard tray

Replacing the motherboard tray consists of the following procedures:

Removing the motherboard tray on page 70

Installing the motherboard tray on page 71

To remove the motherboard tray, complete the following steps.

Attention
To prevent shorting the NVRAM4 or NVRAM5 battery, you must perform this
procedure on a nonconductive surface. Shorting the NVRAM4 or NVRAM5
battery causes data loss.

Step

Action
1

Shut down your V-Series system by entering the following command

at the console:
halt

Open the PCB carrier by following the procedure described in

Opening the PCB carrier on page 66.
Note
When the motherboard fails, your V-Series system performs a dirty
shutdown. This prevents you from performing the recommended
clean shutdown. However, the data from the last transaction is still
buffered in the battery-backed memory on the NVRAM4 or
NVRAM5 adapter.

Remove all adapters by following Steps 2 through 6 of the procedure

described in Removing an existing expansion adapter on page 84.
If your PCI expansion adapters are secured by screws, set the screws
and adapters aside for later use.

70

Remove the memory card assembly by following the procedure

described in Replacing the memory card assembly on page 75.

Replacing the motherboard tray

Step

Installing the
motherboard tray

Action
5

Remove the PCB carrier from the chassis by following Steps 2

through 4 in Removing the PCB carrier on page 68.

Unscrew the slides from the PCB carrier and set them aside for your
replacement motherboard tray, which includes the PCB carrier,
empty of all other FRUs.

To install the motherboard tray, complete the following steps.

Step

Action

Using a #2 Phillips screwdriver, secure the rails on the side of the PCB
carrier.

Install the memory card assembly by following the procedure

described in Replacing the memory card assembly on page 75.

Reinstall all other adapters into the expansion slots on the

motherboard by following Steps 3 through 6 of the procedure
described in Installing an expansion adapter on page 86.

Pull the inner slides from your V-Series systems chassis to full
extension, then carefully align the PCB carrier rails with the inner
slides.

Slide the PCB carrier into your V-Series system chassis.

Note
If the PCB carrier gets stuck while the inner slides are extended, reach
inside your V-Series system chassis and hold the locking mechanism
straight so that the slides are not obstructed.

Reconnect your V-Series system to your network.

Reconnect your V-Series system to AC power and power it on.

Download the latest firmware version for your V-Series system.

Run diagnostics for your system. See the Diagnostics Guide for more
information.

Chapter 3: Maintaining and Servicing GF900 Systems

71

Replacing the motherboard lithium battery

About replacing the

motherboard
lithium battery

Removing the
motherboard
lithium battery

Replacing the 3.3V lithium battery on the motherboard consists of the following
procedures:

Removing the motherboard lithium battery on page 72

Installing the motherboard lithium battery on page 73

To remove the motherboard lithium battery, complete the following steps.

Attention
You must perform a clean shutdown before you replace your motherboard
battery.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 66.
Attention
Put on an antistatic wrist strap and attach the grounding leash to your
V-Series system chassis.

72

Replacing the motherboard lithium battery

Step

Action
2

Installing the
motherboard
lithium battery

Carefully lift up the battery toward the open side of the battery
holder, as shown.

To install the motherboard lithium battery, complete the following steps.

WARNING
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to manufacturers instructions.
AVERTISSEMENT
Il y a danger dexplosion sil y a remplacement incorrect de la pile.
Remplacer la pile seulement avec une pile du mme type ou dun type
quivalent recommand par le fabricant. Mettre au rebut les piles usages
selon les instructions du fabricant.
ACHTUNG
Explosionsgefahr bei unsachgemem Austausch der Batterie. Die Batterien
nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen
Typ ersetzen. Gebrauchter Batterien nach Angaben des Herstellers
loswerden.

Chapter 3: Maintaining and Servicing GF900 Systems

73

Step

74

Action
1

Turn the battery so that the positive side is up (marked with a +).

Push the battery through the open side of the battery holder so that it
sits flush inside the battery holder.

Go to Closing the PCB carrier on page 96.

Replacing the motherboard lithium battery

Replacing the memory card assembly

About replacing the

memory card
assembly

Removing the
memory card
assembly

The memory card assembly contains the SDRAM DIMMs of your system and is
connected to the motherboard. Replacing the memory card assembly consists of
the following procedures:

Removing the memory card assembly on page 75

Installing the memory card assembly on page 76

To remove the memory card assembly, complete the following steps, using the
figure for reference.

Memory card
subassembly
Latch

PBC
carrier
crossbar
Latch

DIMMs

Chapter 3: Maintaining and Servicing GF900 Systems

75

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 66.

Installing the
memory card
assembly

Lift the PCB carrier crossbar from the top of the inside of the PCB
carrier by loosening the thumbscrew above the memory card
assembly.

Pull apart the latches on both sides of the memory card assembly to
release it from the PCB carrier.

Carefully pull the memory card assembly from its riser slot.

Set the memory card assembly aside in an antistatic bag.

To install the memory card assembly, complete the following steps.

Step

Action
1

Hold the memory card assembly by the sides to avoid damaging the
components.

Carefully insert the memory card assembly straight into its riser slot.
The memory card assembly fits tightly in the slot, but should go in
easily. If not, realign the memory card assembly with its riser slot and
try again.
Attention
Visually inspect the memory card assembly to verify that it is evenly
aligned and fully inserted into the slot; otherwise, the edge connector
on the memory card assembly does not make complete contact with
the slot.

76

Push carefully, but firmly on the top edge of the memory card
assembly until the latches snap into place.

Lower the PCB carrier crossbar and secure it on top of the memory
card assembly by tightening the thumbscrew.

Replacing the memory card assembly

Step

Action
5

Go to Closing the PCB carrier on page 96.

After turning on your V-Series system, run diagnostics on your new

memory card assembly. See the Diagnostics Guide for more
information.

Chapter 3: Maintaining and Servicing GF900 Systems

77

Replacing SDRAM DIMMs on the memory card assembly

About replacing
SDRAM DIMMs

This section provides the supported memory configurations for your V-Series
system and describes the procedures for replacing the SDRAM DIMMs on the
memory card assembly.
Replacing the SDRAM DIMMs on the memory card consists of the following
procedures:

Supported memory
configurations

Removing an SDRAM DIMM on page 80

Installing an SDRAM DIMM on page 81

The following table lists the supported memory configurations for your V-Series
system.
V-Series
system
model

DIMM
slots

DIMM group
numbers

GF920

14

Group 1

3.3V, registered, 4 x 512 MB

SDRAM DIMMs

GF940

14

Group 1

58

Group 2

3.3V, registered, 8 x 512 MB

SDRAM DIMMs

14

Group 1

58

Group 2

912

Group 3

14

Group 1

48

Group 2

GF960

GF980

Required memory configuration

3.3V, registered, 12 x 512 MB

SDRAM DIMMs

3.3V registered, 8 x 1 GB SDRAM

DIMMs

Note
SDRAM DIMMs are numbered to the right and the left of the DIMM slots on the
memory card. The DIMM group numbers appear in smaller print perpendicular
to the DIMM slots.

78

Replacing SDRAM DIMMs on the memory card assembly

Attention
All DIMMs must be listed on the Approved Parts List. Contact your authorized
reseller to obtain this list. Unapproved DIMMs have not been tested for
reliability and might cause system downtime.

Chapter 3: Maintaining and Servicing GF900 Systems

79

DIMM locations

Use the following illustration to determine the location of DIMM slot and DIMM
group numbers.
Memory Card
Group 3
Group 2
Group 1

12
10

11
9
7
5
3
1

8
6
4
2

DIMM
numbers

DIMM
numbers

Removing an
SDRAM DIMM

To remove an SDRAM DIMM, complete the following steps.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 66.

80

Remove the memory card assembly, as described in Removing the

memory card assembly on page 75.

Locate the DIMM that you want to remove.

Replacing SDRAM DIMMs on the memory card assembly

Step

Installing an
SDRAM DIMM

Action
4

Push apart the latches on either side of the DIMM to release the
DIMM from its slot, as shown.

Pull the DIMM out of the slot.

Set the DIMM aside in an antistatic bag.

To install an SDRAM DIMM, complete the following steps.

Step

Action
1

Locate the DIMM slot for the DIMM you are installing.

Hold the DIMM by its top corners to avoid damaging the

components.

Chapter 3: Maintaining and Servicing GF900 Systems

81

Step

Action
3

Insert the DIMM straight into the slot. The DIMM fits tightly in the
slot, but should go in easily. If not, realign the DIMM with the slot
and try again.
Attention
Visually inspect the DIMM to verify that it is evenly aligned and
fully inserted into the slot; otherwise, the edge connector on the
DIMM does not make complete contact with the slot.

82

Push carefully, but firmly on the top edge of the DIMM until the
latches snap into place.

Install the memory card assembly, as described in Installing the

memory card assembly on page 76.

Go to Closing the PCB carrier on page 96.

After turning on your system, run diagnostics on the SDRAM

DIMMs. See the Diagnostics Guide for more information.

Replacing SDRAM DIMMs on the memory card assembly

Installing or replacing expansion adapters

About installing or
replacing
expansion adapters

Expansion adapters
used

Replacing an expansion adapter or installing a new expansion adapter consists of

one or both of the following procedures:

Removing an existing expansion adapter on page 84

Installing an expansion adapter on page 86

Your V-Series system uses the following expansion adapters:

NVRAM4

NVRAM5 adapter
Note
If your appliance uses NVRAM5, go to Replacing the NVRAM5 adapter
on page 89.

Fibre Channel HBAs

GbE NICs

Tape

Slot assignments
for expansion
adapters

SCSI

FC-AL

IB cluster

If you are adding expansion adapters to your V-Series system, see your
configuration chart for current configuration information for the following:

Expansion slots that are available on your V-Series system

Supported adapters

Expansion slot assignments

Attention
Install only supported expansion adapters in the assigned expansion slots.

Chapter 3: Maintaining and Servicing GF900 Systems

83

Removing an
existing expansion
adapter

To remove existing expansion adapters, complete the following steps.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 66.

Unlatch the PCI clamp arm and pull it aside.

Note
Your system might require that you screw down PCI expansion
adapters. If so, remove and set aside any screws for PCI expansion
adapters.

Note which cables (if any) are connected to the connectors on the
faceplate of the expansion adapter before disconnecting the cables.
Attention
Do not disconnect or connect SCSI cables while your V-Series
system is on. You could cause permanent damage to the hardware.

If you are replacing the...

Then...

NVRAM4 adapter

Remove the PCB carrier crossbar by

loosening the thumbscrew and lifting
the crossbar away from the top of the
PCB carrier.
Attention
If you did not perform a clean
shutdown using the halt command,
disconnecting the NVRAM battery
from the NVRAM4 adapter results in
data loss.

84

NVRAM5

Go toReplacing the NVRAM5

adapter on page 89.

Remote administration card

Carefully unplug the internal cable

that connects to the motherboard.

Installing or replacing expansion adapters

Step

Action
5

Remove the PCI clamp-down bracket holding the expansion adapter

faceplate to the back panel bracket and save it for reinstalling the
adapter.

Pull upward on the top edge of the expansion adapter and lift it out of
the chassis, as shown.

If you are...

Then...

Not installing a replacement

expansion adapter

Install a slot cover for the empty PCI

slot.

Installing a replacement
expansion adapter

Go to Installing an expansion
adapter on page 86.

Chapter 3: Maintaining and Servicing GF900 Systems

85

Installing an
expansion adapter

To install an expansion adapter, complete the following steps.

Step

Action
1

If you are...

Then...

Installing a new adapter

Take the adapter out of the antistatic

bag and discard the bag.

Installing a replacement
adapter

Take the replacement adapter out of

the antistatic bag and place the used
adapter into that bag.

Reinstalling all other

adapters

Go to Step 2.
You reinstall adapters when you
replace the motherboard.

Holding the adapter by its top edge, with the faceplate near the back
of the machine, lower the adapter into the slot until its connector edge
meets the grooves in the expansion slot.
The faceplate of the adapter should be in position against the back
panel, and should cover the endplate slot on the back panel.

86

Press carefully on the top edge of the adapter until the edge connector
is seated in the expansion slot.

If applicable, replace the faceplate screw to secure the adapter to the

back panel.

Reconnect the cables to the external connectors on the replacement

expansion adapter.

Installing or replacing expansion adapters

Step

Action
6

If you are...

Then...

Replacing the NVRAM4

Lock down the PCB carrier crossbar

over the NVRAM4, then secure the
crossbar to the side of the PCB carrier
by tightening the thumbscrew.

Removing the NVRAM5

Go to Replacing the NVRAM5

adapter on page 89.

Replacing the remote

management card

Remove the connector from the

motherboard, as shown in the
following illustration.
Slot 1: for remote
management card

View of
motherboard

15V 2A

Chapter 3: Maintaining and Servicing GF900 Systems

87

Step

88

Action
7

Go to Closing the PCB carrier on page 96.

After turning on your V-Series system, run diagnostics on the

expansion adapter you replaced. See the Diagnostics Guide for more
information.

Installing or replacing expansion adapters

Installing or replacing expansion adapters

Replacing the NVRAM5 adapter

About replacing the

NVRAM5 adapter

Replacing the NVRAM5 adapter consists of the following procedures:

Removing the NVRAM5 adapter on page 90

Installing an NVRAM5 adapter on page 93

Note
You use your NVRAM5 adapter in cluster mode when your appliance is in a
cluster configuration. See the Cluster Guide for more information.
Attention
You must perform a clean shutdown before you replace your NVRAM5 adapter.

About NVRAM5
cabling

When your GF900 system is in a clustered configuration, you cable the

NVRAM5 adapter on each appliance to each other.
There are two types of cables for the NVRAM5 cluster interconnect adapter:

Copper

Fiber optic
Note
If you plan on using a cable with a distance greater than 10 meters, you must
use fiber cabling.

Chapter 3: Maintaining and Servicing GF900 Systems

89

Removing the
NVRAM5 adapter

To remove your NVRAM5 adapter, complete the following steps, using the
figure for reference.
Note
There are two varieties of copper cables, both of which are shown in the
following illustration.

LO

1P

H1

Pull handle

LO

2P

H2

NV

RA

M5

Press latch

Step

Action
1

90

Make sure that you are properly grounded before proceeding.

Installing or replacing expansion adapters

Step

Action
2

If you are...

Then...

Disconnecting
copper cables with a
pull-back handle

Complete these steps, using the illustration

for reference.
1. Hold the copper IB connector with one
hand, and then carefully pull back the
latch of the top cable and slowly pull the
IB connector from the NVRAM5
adapter port.
2. Repeat this step for the cable connecting
to the bottom port.
3. Go to Step 2.

Disconnecting
copper cables with
press-latches

Complete these steps, using the illustration

for reference.
1. Press the latches of the top cable and
slowly pull the IB connector from the
NVRAM5 adapter port.
2. Repeat this step for the cable connecting
to the bottom port.
3. Go to Step 2.

Using fiber cables

with a media
converter
3

Go to Replacing the NVRAM5 media

converter on page 109 to remove your
media converter.

Open your PCB carrier, as described in Opening the PCB carrier

on page 66.

Chapter 3: Maintaining and Servicing GF900 Systems

91

Step

Action
4

By completing the following substeps, disengage your NVRAM5

adapter from the motherboard, using the figure for reference.
PCB carrier
crossbar

PCI clamp arm

Back panel

1. Remove the PCB carrier crossbar by loosening the thumbscrew

and lifting the crossbar away from the top of the PCB carrier.
2. Remove the PCI clamp arm by loosening the thumbscrew and
lifting the arm away from the back panel.

92

Pull upward on the top edge of the expansion adapter and lift it out of
the chassis, as shown in Step 6 of Installing or replacing expansion
adapters on page 83.

If you are installing a replacement adapter, go to Installing an

NVRAM5 adapter on page 93.

Installing or replacing expansion adapters

Step

Action
7

If you are...
Converting your
appliance from
cluster mode to
stand-alone mode

Then...
1. Install your NVRAM5 adapter in slot
10, as described in Installing an
NVRAM5 adapter on page 93.
2. Install a slot cover for PCI slot 11, if
unused.
3. Close the PCB carrier, as described in
Closing the PCB carrier on page 96.

Installing a
replacement
NVRAM5 adapter
for cluster mode

Installing an
NVRAM5 adapter

Go to Installing an NVRAM5 adapter on

page 93.

To install an NVRAM5 adapter, complete the following steps.

Step

Action

Open your PCB carrier, as described in Opening the PCB carrier on

page 66. Make sure that you are properly grounded.

Unlatch the PCI clamp arm by loosening the thumbscrew, and then
remove it from the back panel.

Remove the PCB carrier crossbar arm by loosening the thumbscrew

and lifting it from the PCB carrier.

Chapter 3: Maintaining and Servicing GF900 Systems

93

Step
4

Action
If you are...

Then...

Installing a new
NVRAM5 adapter in a
stand-alone system or
converting your
appliance from a
clustered to stand-alone
system

1. Take the adapter out of the antistatic

bag and remove the port protectors
from the adapter.

Installing a new
NVRAM5 adapter in a
clustered system or
converting your
appliance from standalone to clustered
system

1. Take the adapter out of the antistatic

bag and remove the port protectors
from the adapter.

2. Install the NVRAM5 adapter in slot

10, as described in Step 5.

2. Install the NVRAM5 adapter in slot

11, as described in Step 5.
Note
For fabric-attached clusters, the
NVRAM5 adapter is installed in slot 10.

Holding the NVRAM5 adapter by its top edge, with the faceplate
near the back of the machine, lower the adapter into the slot until its
connector edge meets the grooves in the appropriate expansion slot.
The faceplate of the adapter should be in position against the back
panel, and should cover the endplate slot on the back panel.

94

Press carefully on the top edge of the adapter until the edge connector
is seated in the expansion slot.

Bring the PCB carrier crossbar over the top of the NVRAM5 adapter
and secure it by tightening the thumbscrew.

Push the PCI clamp arm back into place and tighten the thumbscrew
to secure it to the back panel.

Close your PCB carrier, as described in Closing the PCB carrier on

page 96.

Installing or replacing expansion adapters

Step
10

Action
If you have...

Then...

Installed an NVRAM5
adapter in a stand-alone
system

Go to Step 11.

Installed an NVRAM5
adapter in a clustered
system

1. Reconnect the clustered nodes by

cabling the NVRAM5 cluster
interconnect adapters, as described in
the Cluster Guide.
Note
If you are using fiber optic cables, go to
Installing a media converter on
page 110.
2. Go to Step 11.

11

Power on your V-Series system.

12

Run diagnostics on your entire system.

Chapter 3: Maintaining and Servicing GF900 Systems

95

Closing the PCB carrier

Closing the PCB

carrier

To close the PCB carrier, complete the following steps.

Step

Action
1

If you removed the PCB carrier, screw in the carrier rails on each
side of the PCB carrier, and then carefully place it on the extended
slides of your V-Series system chassis so that the tabs on the rails fit
into the slots on the slides.

Using the cam handle, slide the PCB carrier into your V-Series
system chassis.
If the PCB carrier is locked in position, press inward on the carrier
tabs on each carrier slide rail while pushing the PCB carrier into the
chassis.

Tighten the three thumbscrews on the back of the chassis.

Reinstall the cable management tray by following the procedure

described in Replacing the cable management tray on page 64.

Reconnect any cables you removed from the back panel of your
V-Series system.

Reconnect the power to your V-Series system.

Turn on your disk subsystem, your tape backup, and Fibre Channel
switches, if applicable, and then your V-Series system.

Interrupt the boot process by pressing the Delete key during the
memory test.

Run diagnostics by entering the following command at the ok>

prompt:
sys-diag

See the Diagnostics Guide for more information.

10

96

Run the specific diagnostics that apply to the unit you installed or
replaced.

Closing the PCB carrier

Replacing fan subassemblies

About replacing fan

subassemblies

Identifying the
subassembly to
replace

Replacing a fan subassembly consists of the following procedures:

Removing a fan subassembly on page 98

Installing a fan subassembly on page 100

Each of the three fan subassemblies secured to the front of the chassis contains
two fans. If a problem occurs in a fan, the system console displays an error
message identifying the specific fan that has the problem, rather than the
subassembly it belongs to.
Note
You cannot replace the individual fan; you must replace the subassembly.
The following table lists the individual fan numbers that the console might
display and their corresponding subassemblies.
Fan number
(as indicated on your console)

Subassembly
(as indicated on your chassis)

Baseboard fan 1

Subassembly 1

Baseboard fan 2
Baseboard fan 3

Subassembly 2

Baseboard fan 4
Baseboard fan 5

Subassembly 3

Baseboard fan 6
Note
To maintain UL, CSA, and TUV safety certifications, you must obtain
replacement fan subassemblies from your authorized reseller. Using unapproved
replacement fan subassemblies voids the safety certifications.

Chapter 3: Maintaining and Servicing GF900 Systems

97

Removing a fan
subassembly

To remove a fan subassembly, complete the following steps.

Note
Because the three subassemblies are hot-swappable, there is no need to shut
down your V-Series system. There is a two-minute window for replacing fans.

Step

98

Action
1

From the console, note the identification of the fan that failed and
identify the subassembly that it belongs to.

Pull the bezel straight off the front panel of your V-Series system by
using the grooves on the left and right edges of the bezel.

Using a #1 Phillips screwdriver, loosen the thumbscrews on the

chassis fan subassembly that failed.

Replacing fan subassemblies

Step

Action
4

Using both the upper and lower lips, pull the subassembly out of your
V-Series system chassis. The sheet metal below the subassemblies is
silk-screened with the labels Fan 1, Fan 2, and Fan 3, as indicated in
the illustration below.
Note
If your V-Series system is running Data ONTAP software, it reports a
failure for the removed fan subassembly.

Fan 1
Fan 2
Fan 3

2
3

Set the subassembly aside.

Chapter 3: Maintaining and Servicing GF900 Systems

99

Installing a fan
subassembly

To install a fan subassembly, complete the following steps.

Step

Action
1

Slide the subassembly straight into your V-Series system chassis.

Tighten the subassembly thumbscrews.

Align the pins on the bezel with the holes on the front panel of your
V-Series system, then push the bezel straight onto the front panel.

Run diagnostics by entering the following command at the ok>

prompt:
sys-diag

See the Diagnostics Guide for more information.

5

100

Run the diagnostics that apply to the unit you installed or replaced.

Replacing fan subassemblies

Replacing the power supplies

About replacing a
power supply

Your V-Series system has two power supplies in two separate power supply bays
at the back.
Replacing a power supply consists of the following procedures:

Power supply
compatibility

Removing a power supply on page 101

Installing a power supply on page 103

Be aware of the following caution regarding the compatibility between the two
power supplies in your V-Series system.
Attention
When replacing a power supply, be sure not to mix power supplies from different
systems. The two power supplies in your V-Series system must have the same
part number.

Removing a power
supply

To remove a power supply, complete the following steps, using the figure for
reference.
WARNING
To avoid an electric shock hazard, you must disconnect the power supply
before removing it from your V-Series system.
Note
Because you have two power supplies that are hot-swappable, you do not have to
shut down your V-Series system when you are replacing one of them.

Chapter 3: Maintaining and Servicing GF900 Systems

101

Thumbscrews

Step

Action
1

From the console or LCD screen, identify the failed power supply.
Note
The power supply identifiers, PS1 and PS2, are silk-screened onto
your V-Series system chassis.

102

Put on the antistatic wrist strap and grounding leash.

Turn off the switch on the power supply that you are replacing.

Lift up the clip lock and unplug the power cord from your V-Series
system power supply.

Loosen the power supply thumbscrews by turning each thumbscrew

counterclockwise.

Replacing the power supplies

Step

Action
6

Use the cam handle to slide the power supply out of the power supply
bay.
WARNING
The power supply is heavy. Support the bottom of the unit while
removing the unit from its bay.

Set the power supply aside.

Note
If your V-Series system is running Data ONTAP, it reports a failure
for the removed power supply.

Installing a power
supply

To install a power supply, complete the following steps.

Step

Action

Verify that the switch on the power supply is turned off.

Slowly and firmly push the power supply into the bay until the power
supply is firmly seated in the bay.

Secure the power supply by turning the thumbscrew clockwise until it

stops.

Chapter 3: Maintaining and Servicing GF900 Systems

103

Step

104

Action

Plug the power cord into the power cord receptacle on the power
supply and secure it with the adjustable clip lock, shown below.

Turn on the power to the new power supply.

Replacing the power supplies

Replacing the control panel subassembly

About replacing the

control panel
subassembly

Removing the
control panel
subassembly

The control panel assembly includes your CompactFlash unit. Replacing the
control panel subassembly consists of the following procedures:

Removing the control panel subassembly on page 105

Installing the control panel subassembly on page 107

To remove the control panel subassembly, complete the following steps.

Step

Action
1

Shut down your V-Series system by entering the following command

at the console:
halt

Attention
Always use the halt command to perform a clean shutdown of your
V-Series system. If you do not perform a clean shutdown before
removing the CompactFlash unit, your system panics.
2

Turn off and disconnect the power to your V-Series system.

Put on the antistatic wrist strap and attach the grounding leash to
your V-Series system chassis.

Pull the bezel straight off the front panel of your V-Series system by
using the grooves on the left and right edges of the bezel. See the
illustration in Step 2 of Removing a fan subassembly on page 98.

Chapter 3: Maintaining and Servicing GF900 Systems

105

Step

Action
5

Remove the CompactFlash card by pulling the lever on the side of

the CompactFlash bay and pushing to release the unit, as shown in
the following illustration.

CompactFlash card

106

Loosen the two thumbscrews on each side of your control panel

subassembly.

Replacing the control panel subassembly

Step

Action
7

Pull the control panel subassembly out of the drive bay.

Control panel
subassembly

Installing the
control panel
subassembly

To install the control panel subassembly, complete the following steps.

Step

Action
1

Slide the control panel subassembly into the drive bay.

Tighten the two thumbscrews to secure the control panel

subassembly to the chassis.

Slide the CompactFlash unit into the slot on the front of the
CompactFlash reader.

Chapter 3: Maintaining and Servicing GF900 Systems

107

Step

Action
4

Reinstall the front bezel by aligning the pins on the bezel with the
holes on the front panel of your V-Series system, and then pushing
the bezel straight onto the front panel.

Reconnect and turn on the power to your V-Series system.

Interrupt the boot process by pressing the Delete key during the
memory test.

Insert the CompactFlash unit and run diagnostics by entering the

following command at the ok> prompt:
sys-diag

See the Diagnostics Guide for more information.

108

Replacing the control panel subassembly

Replacing the NVRAM5 media converter

About replacing the

NVRAM5 media
converter

Removing the
media converter

Your NVRAM5 media converter attaches to an MPO connector and plugs into
the IB port on the NVRAM5 adapter when your appliance is in a clustered
configuration. Replacing the NVRAM5 media converter consists of the
following procedures:

Removing the media converter on page 109

Installing a media converter on page 110

To remove your media converter, complete the following steps, using the figure
for reference.
Attention
You must perform a clean shutdown before you replace your media converter.

LO

1P

H1

Sheath
LO

2P

H2

Fiber cable

Media
converter
Handle
MPO connector

Chapter 3: Maintaining and Servicing GF900 Systems

NV

RA

M5

Copper
IB ports

109

Step

Action
1

Starting with the top port, grasp the media converter firmly with one
hand. With your other hand, pull the handle so that the latches open,
and then gently remove the media converter IB connector from your
NVRAM5 adapter port.

To disconnect the cable, grip the connector sheath by the top and
bottom between your finger and thumb, hold the sides of the media
converter firmly with your other hand, and then gently remove the
cable MPO connector from the media converter.

Repeat steps 1 through 2 for the bottom cable, if applicable.

If...

Then...

You are replacing

the media converter

Go to Installing a media converter on

page 110.

You are switching

from fiber to copper
cabling

1. Gently plug the IB connector on the

copper cable into the NVRAM5 adapter
top port.
2. Repeat Step 1 for the bottom port on
your NVRAM5 adapter.

Installing a media
converter

To install a media converter, complete the following steps.

Step

110

Action

For each media converter, plug the MPO connector on the fiber cable
into your media converter.

Plug the media converter IB connector into the bottom port on your
NVRAM5. Repeat this step for the top port on your NVRAM5.

Check LED status to ensure that you have physical connectivity.

For media converter LEDs, go to NVRAM5 media converter

LEDs on page 29.

For NVRAM5 LED descriptions, go to NVRAM5 adapter

LEDs on page 27.

Replacing the NVRAM5 media converter

Maintaining and Servicing the GF825

About this chapter

This chapter lists field-replaceable units (FRUs) that are available for your
GF825, and describes the tasks you must complete to replace each type of FRU.

Topics in this
chapter

This chapter discusses the following topics:

Field-replaceable unit overview on page 112

Opening the PCB carrier on page 114

Removing the PCB carrier on page 116

Replacing the motherboard on page 118

Replacing SDRAM DIMMs on the motherboard on page 122

Installing or replacing expansion adapters on page 125

Replacing the NVRAM III battery on page 133

Replacing the CPU fan and heat-sink unit on page 138

Replacing the motherboard lithium battery on page 140

Closing the PCB carrier on page 142

Replacing the chassis fan subassembly on page 144

Replacing power supplies on page 148

Replacing the LED/LCD subassembly on page 151

Replacing the CompactFlash card on page 154

Replacing the CompactFlash reader subassembly on page 157

Chapter 4: Maintaining and Servicing the GF825

111

Field-replaceable unit overview

About FRUs

A FRU is a component in your V-Series system that you can replace if it fails.
You must obtain FRUs through your authorized reseller.

Data ONTAP
Versions

Data ONTAP versions up to 7.1.x are supported on GF825 and GF825c models.
Version 7.2 is not supported.

Units you can

replace

You can replace the following units in the field:

Motherboard with lithium battery and with or without DIMMs

DIMMs

112

NVRAM III DIMM

Motherboard DIMMs

Expansion adapters

NVRAM III (nonvolatile random access memory) adapter

FC-AL or SCSI adapter for tape drive backup

Dual-port Fibre Channel HBAs

Network interface cards (NICs)

IB Cluster adapter

Batteries

NVRAM lead-acid battery

Motherboard lithium battery

CPU fan and heat-sink

Chassis fan subassemblies

Power supplies

GF825 V-Series system bezel

LED/LCD subassembly

CompactFlash and CompactFlash reader subassembly

Field-replaceable unit overview

Units that cannot be

individually
replaced

Replacement of the onboard 10Base-T/100Base-TX Ethernet interface on the

motherboard requires replacement of the motherboard.

What to do if the
failed item isnt on
the FRU list

If you need to replace a component that is not in the FRU list, call your
authorized reseller for instructions.

Required tools and

equipment

To replace components, you need the following tools and equipment:

Phillips screwdrivers (#0, #1, and #2)

3/16-inch socket wrench

Torque screwdriver

Antistatic wrist strap and grounding leash

Antistatic bag

Attention
Your V-Series system uses electronic components that are sensitive to static
electricity. Static discharge from your clothing or other fixtures around you can
damage these components. Wear an antistatic wrist strap and grounding leash to
free yourself of static electricity before touching any electronic components.

Chapter 4: Maintaining and Servicing the GF825

113

Opening the PCB carrier

Reasons to open
the PCB carrier

You open the PCB carrier to access the motherboard, expansion adapters, and
other FRUs in your V-Series system.

Opening the PCB

carrier

To open the PCB carrier, complete the following steps.

Step

Actions
1

Shut down your V-Series system by entering the following command

at the console:
halt

Attention
Always use the halt command to perform a clean shutdown.
2

Turn off and disconnect the power to your V-Series system.

Put on an antistatic wrist strap and attach the grounding leash to the
V-Series system chassis.

Using a #1 or #2 Phillips screwdriver, loosen the eight thumbscrews

on the back panel of the PCB carrier.
Thumbscrews

CAUTION
PROPERLY SHUT DOWN SYSTEM BEFORE OPENING CHASSIS.
OPENING WITH POWER ON WILL CAUSE IMPROPER SHUTDOWN.

MAC 00:A0:98:00:00:01

Thumbscrews

Console
10/100
BASE-T
Diagnostic

SWITCH P/S OFF PRIOR

TO REMOVAL/INSERTION

PS1

114

SWITCH P/S OFF PRIOR

TO REMOVAL/INSERTION

PS2

Opening the PCB carrier

Step

Actions
5

Carefully pull the PCB carrier out of the chassis until the carrier tabs
click to lock the slide rails in place. The PCB carrier has a travel
distance of approximately 19 inches (48.26 centimeters).
WARNING
Use caution when servicing components in the chassis. There is
danger of electric shock from hazardous energy on the
backplane.

Cam handle

Chapter 4: Maintaining and Servicing the GF825

115

Removing the PCB carrier

Reasons to remove
the PCB carrier

You can remove the PCB carrier from your V-Series system to make
maneuvering easier when replacing units.

Removing the PCB

carrier

To remove the PCB carrier from the V-Series system, complete the following
steps.
Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 114.

Press inward on the carrier tabs on each slide rail while pulling the
PCB carrier out of the chassis.

Cam handle

116

Support the PCB carrier with both hands, and set it aside.

Removing the PCB carrier

Step

Action
4

If you are...

Then...

Replacing the motherboard

Disconnect all cables connected

to the ports on the back of the
PCB carrier and go to
Replacing the motherboard on
page 118.

Not replacing the motherboard,

but you are replacing units on it

Go to the appropriate procedure

for the unit you are replacing:

Chapter 4: Maintaining and Servicing the GF825

Replacing SDRAM
DIMMs on the
motherboard on page 122

Installing or replacing
expansion adapters on
page 125

Replacing the NVRAM III

battery on page 133

Replacing the CPU fan and

heat-sink unit on page 138

Replacing the motherboard

lithium battery on
page 140

117

Replacing the motherboard

About replacing the

motherboard

Removing the
motherboard

Replacing the motherboard consists of the following procedures:

Removing the motherboard on page 118

Installing the motherboard on page 120

To remove the motherboard, complete the following steps.

Attention
To prevent shorting the NVRAM III battery, you must perform this procedure on
a nonconductive surface. Shorting the NVRAM III battery causes data loss.

Step

Action
1

Open the PCB carrier by following Step 2 through Step 5 of the

procedure described in Opening the PCB carrier on page 114.
Note
When the motherboard fails, your V-Series system performs a dirty
shutdown. This prevents you from performing the recommended
clean shutdown. However, the data from the last transaction is still
buffered in the battery-backed memory on the NVRAM III adapter.

Remove the PCB carrier by following Step 2 through Step 4 of the

procedure described in Removing the PCB carrier on page 116.

Using the #0 or #1 Phillips screwdriver, remove all adapters except

the NVRAM III adapter from the expansion slots on the motherboard
by following the procedure described in Removing an existing
expansion adapter on page 126.
Set the screws and adapters aside for later use.

Using a #0 or #1 Phillips screwdriver, remove the screw securing the

NVRAM III adapter to the PCB carrier.
Set the screw aside for later use.

118

Replacing the motherboard

Step

Action
5

Lift the NVRAM III adapter out of the expansion slot and carefully
lay it over the side of your V-Series system.
This allows easy access for the removal of the NVRAM III battery.
Attention
If a dirty shutdown occurred, do not disconnect the NVRAM III
battery wire from the NVRAM III adapter. This disconnection causes
data loss.

Using a #1 or #2 Phillips screwdriver, loosen the two thumbscrews

securing the NVRAM III battery carrier to the V-Series system
chassis.

Lift the NVRAM III battery out of the PCB carrier and place the
battery and the still-connected NVRAM III adapter on the
nonconductive surface.

Remove all SDRAM DIMMs from the motherboard by following

Step 3 through Step 5 of the procedure described in Removing an
SDRAM DIMM on page 122.
Set the SDRAM DIMMs aside for later use.

Chapter 4: Maintaining and Servicing the GF825

119

Step

Action
9

Installing the
motherboard

Using a 3/16-inch socket wrench, remove the four screws on the back
of the chassis that secure the Console and Diagnostic ports to the
chassis.

10

Using a #2 Phillips screwdriver, remove the 11 screws securing the

motherboard to the PCB carrier.

11

Lift the motherboard and slide it out of the PCB carrier.

To install the motherboard, complete the following steps.

Step

Action

Slide the replacement motherboard into the PCB carrier and, using a
#2 Phillips screwdriver, secure the motherboard to the PCB carrier
with the 11 screws.

Reinstall all SDRAM DIMMs into the motherboard by following Step

2 through Step 4 of the procedure described in Installing an SDRAM
DIMM on page 123.

Without disconnecting the wire from the NVRAM III adapter,

reinstall the NVRAM III battery into its place on the PCB carrier.
Note
Maintaining the connection between the NVRAM III adapter and the
NVRAM III battery is necessary only if a dirty shutdown occurred.

120

Tighten the two thumbscrews securing the NVRAM III battery carrier
to the PCB carrier.

Carefully turn over the still-connected NVRAM III adapter that is

outside the V-Series system and reinstall it in the expansion slot.

Using the #0 or #1 Phillips screwdriver, secure the NVRAM III

adapter to the PCB carrier.

Replacing the motherboard

Step

Action

Reinstall all other adapters into the expansion slots on the

motherboard by following the procedure described in Installing an
expansion adapter on page 128.

Using a 3/16 socket wrench, connect all the screwlocks to the PCB
carrier.

Paste the MAC (Media Access Control) address label provided with
the replacement motherboard on the PCB carrier, as shown.

CAUTION
PROPERLY SHUT DOWN SYSTEM BEFORE OPENING CHASSIS.
OPENING WITH POWER ON WILL CAUSE IMPROPER SHUTDOWN.

MAC 00:A0:98:00:00:01

Paste MAC
address label
here.

Console

10/100
BASE-T

Diagnostic

SWITCH P/S OFF PRIOR

TO REMOVAL/INSERTION

SWITCH P/S OFF PRIOR

TO REMOVAL/INSERTION

PS1

PS2

10

Go to Closing the PCB carrier on page 142.

11

Reconnect your V-Series system to your network.

12

Reconnect your V-Series system to AC power and power it on.

13

Download the latest firmware version for your V-Series system if your
replacement motherboard does not have firmware compatible with
your version of Data ONTAP software.

14

Run diagnostics for your system. See the Diagnostics Guide for more
information.

Chapter 4: Maintaining and Servicing the GF825

121

Replacing SDRAM DIMMs on the motherboard

About replacing
SDRAM DIMMs

Supported memory
configurations

This section provides the supported memory configurations for your V-Series
system and the procedures for replacing the SDRAM DIMMs on the
motherboard. Replacing the SDRAM DIMMs on the motherboard consists of the
following procedures:

Removing an SDRAM DIMM on page 122

Installing an SDRAM DIMM on page 123

The following table lists the supported memory configurations for your V-Series
system.
V-Series
system

DIMM slots

Required memory configuration

GF825

J40, J43

3.3V, registered, 2 x 512 MB SDRAM DIMMs

Attention
All DIMMs must be listed on the NetApp Approved Parts List. Contact your
authorized reseller to obtain this list. Unapproved DIMMs have not been tested
for reliability and might cause system downtime.

Removing an
SDRAM DIMM

To remove an SDRAM DIMM, complete the following steps.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 114.

122

Locate the DIMM that you want to remove.

Replacing SDRAM DIMMs on the motherboard

Step

Installing an
SDRAM DIMM

Action
3

Push apart the latches on either side of the DIMM to release the
DIMM from its slot, as shown.

Pull the DIMM out of the slot.

Set the DIMM aside in an antistatic bag.

To install the SDRAM DIMM, complete the following steps.

Step

Action
1

Locate the DIMM slot for the DIMM you are installing.

Hold the DIMM by its top corners to avoid damaging the

components.

Chapter 4: Maintaining and Servicing the GF825

123

Step

Action
3

Insert the DIMM straight into the slot. The DIMM fits tightly in the
slot, but should go in easily. If not, realign the DIMM with the slot
and try again.
Attention
Visually inspect the DIMM to verify that it is evenly aligned and
fully inserted into the slot; otherwise, the edge connector on the
DIMM does not make complete contact with the slot.

124

Push carefully, but firmly on the top edge of the DIMM until the
latches snap into place.

Go to Closing the PCB carrier on page 142.

Replacing SDRAM DIMMs on the motherboard

Installing or replacing expansion adapters

About installing or
replacing
expansion adapters

This section describes the steps involved in replacing an expansion adapter or

installing a new expansion adapter. Replacing an expansion adapter consists of
the following procedures:

Removing an existing expansion adapter on page 126

Installing an expansion adapter on page 128

Additional procedures: The NVRAM adapter might also require the

following additional procedures:

Expansion adapters
used

Slot assignments
for expansion
adapters

Removing the NVRAM III DIMM on page 131

Installing the NVRAM III DIMM on page 131

The GF825 V-Series system uses the following expansion adapters:

NVRAM III adapter

Dual-port Fibre Channel HBA

Tape adapters

SCSI

FC-AL

IB cluster adapter

NICs

If you are adding expansion adapters to your V-Series system, check current
system configuration information for the following:

Expansion slots that are available on your V-Series system

Supported adapters

Expansion slot assignments

Attention
Install only supported expansion adapters in the assigned expansion slots.

Chapter 4: Maintaining and Servicing the GF825

125

Removing an
existing expansion
adapter

To remove existing expansion adapters, complete the following steps.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 114.

Note which cables (if any) are connected to the connectors on the
faceplate of the expansion adapter before disconnecting the cables.
Attention
Do not disconnect or connect SCSI cables while your V-Series
system is powered up. You could cause permanent damage to the
hardware.

If you are replacing the...

Then...

NVRAM III adapter or

replacing the DIMM on the
NVRAM III adapter

Unplug the electrical wires from the

J1 connector on the NVRAM III
adapter. See the figure in Replacing
the NVRAM III battery on page 133.
Attention
If you did not perform a clean
shutdown using the halt command,
disconnecting the NVRAM battery
from the NVRAM III adapter results
in data loss.

Fibre Channel adapter for

tape library

Some versions of this adapter might

have a GBIC module. Press the
latches on both sides of the HSSDC
port of the GBIC module and remove
the module.
This enables you to remove the
adapter without difficulty.

126

Remove the screw holding the expansion adapter faceplate to the

back panel bracket and save both for reinstalling the adapter.

Installing or replacing expansion adapters

Step

Action
5

Pull upward on the top edge of the expansion adapter and lift it out of
the chassis, as shown.

If you are...

Then...

Not installing a replacement

expansion adapter

Install a faceplate over the empty slot.

Installing a replacement
expansion adapter

Go to Installing an expansion
adapter on page 128.

Replacing the DIMM on the

NVRAM adapter

Go to Replacing the NVRAM III

battery on page 133.

Chapter 4: Maintaining and Servicing the GF825

127

Installing an
expansion adapter

To install an expansion adapter, complete the following steps.

Step

Action
1

If you are...

Then...

Installing a new adapter

Take the adapter out of the antistatic

bag and discard the bag.

Installing a replacement
adapter

Take the replacement adapter out of

the antistatic bag and place the used
adapter into that bag.

If you are...

Then...

Replacing or reinstalling an
NVRAM III adapter

Plug the electrical wires from the

NVRAM battery to the connector on
the NVRAM III adapter. See the
figure in Replacing the NVRAM III
battery on page 133.

Replacing an FC-AL
adapter

1. If your adapter has a GBIC, press

the latches on both sides of the
HSSDC port of the GBIC
module and remove the module.
Note
The dual channel adapter does
not have a GBIC module. Skip
this step and go to Step 3.
2. Go to Step 3.

Reinstalling all other

adapters

Go to Step 3.
You reinstall adapters when you
replace the motherboard.

Holding the adapter by its top edge, with the faceplate near the back
of the machine, lower the adapter into the slot until its connector edge
meets the grooves in the expansion slot.
The faceplate of the adapter should be in position against the back
panel, and should cover the endplate slot on the back panel.

128

Installing or replacing expansion adapters

Step

Action
4

Press carefully on the top edge of the adapter until the edge connector
is seated in the expansion slot.

Replace the faceplate screw to secure the adapter to the back panel.

Reconnect the cables to the external connectors on the replacement

expansion adapter.
If your replacement adapter requires a GBIC module, plug it into the
socket of adapter.

Go to Closing the PCB carrier on page 142.

Chapter 4: Maintaining and Servicing the GF825

129

Installing or replacing expansion adapters

Replacing the NVRAM III DIMM

About replacing the

NVRAM III DIMM

Location of the
NVRAM III DIMM
slot

Replacing the NVRAM III DIMM consists of the following procedures:

Removing the NVRAM III DIMM on page 131

Installing the NVRAM III DIMM on page 131

The following figure shows the location of the NVRAM III DIMM slot on the
NVRAM III adapter.

NVRAM
DIMM slot

130

Installing or replacing expansion adapters

Removing the
NVRAM III DIMM

To remove the NVRAM III DIMM, complete the following steps.

Note
This procedure assumes that you already removed the NVRAM III adapter, as
described in Removing an existing expansion adapter on page 126.

Step

Action
1

Push apart the latches on both sides of the DIMM with your index
fingers.

NVRAM adapter,
top edge

Locator notch

Installing the
NVRAM III DIMM

Place the DIMM in an antistatic bag.

To install the NVRAM III DIMM, complete the following steps.

Step

Action
1

Hold the DIMM at the top corners to avoid damaging the

components or the edge connector.

Chapter 4: Maintaining and Servicing the GF825

131

Step

Action
2

Align the DIMM over the slot and then tilt the top edge of the DIMM
at a slight angle away from the top edge of the NVRAM adapter.

Insert the DIMM into the slot.

The DIMM should slide into the slot easily if you wiggle the DIMM
into position. If not, realign the DIMM with the slot and try again.

Push the DIMM into the slot until the mounting tabs close over the
DIMM to lock it in place.
Attention
Visually inspect the DIMM to verify that it is evenly aligned and
fully inserted into the slot; otherwise, the DIMM could bend or break
when pushed to the locked position.

132

Return to Installing an expansion adapter on page 128 to complete

the installation.

Installing or replacing expansion adapters

Replacing the NVRAM III battery

About replacing the

NVRAM III battery

The NVRAM adapter has one detached, sealed, lead-acid battery that is
recharged whenever the system is turned on and operating normally. If the battery
continues to read low after 24 hours of normal system operation, you must
replace the battery or the NVRAM III adapter.
Note
The NVRAM III adapter for the GF825 V-Series system is different from the
NVRAM adapter in other models of V-Series systems. It is not interchangeable
with NVRAM adapters from other models of V-Series systems.
Replacing the NVRAM battery consists of the following procedures:

Location of the
NVRAM III battery

Removing the NVRAM III battery on page 134

Installing the NVRAM III battery on page 137

The following figure shows the battery location.

Thumbscrews

Connects to
NVRAM III adapter

Chapter 4: Maintaining and Servicing the GF825

133

Removing the
NVRAM III battery

To remove the NVRAM III battery, complete the following steps.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 114.
Attention
Wear an antistatic wrist strap and attach the grounding leash to the
V-Series system chassis.

Unplug the electrical cable from the connector on the NVRAM III
adapter.
Attention
If you did not perform a clean shutdown using the halt command,
disconnecting the NVRAM III battery from the NVRAM III adapter
results in data loss.
Thumbscrews

Connects to
NVRAM III adapter

134

Replacing the NVRAM III battery

Step

Action
3

Flip down the retaining clip on the battery carrier.

WARNING
If the battery is leaking, follow the procedure in Handling a
leaking NVRAM III battery on page 135.

Handling a leaking
NVRAM III battery

Remove the battery from the battery carrier in the chassis and set it
aside.

The hazardous components of the NVRAM III battery are lead, sulfuric acid,
fiberglass, and polystyrene.
To handle a leaking NVRAM III battery, complete the following steps.
Attention
Perform this procedure after you remove the battery from your V-Series system.

Step

Action
1

Neutralize the leaking substance with bicarbonate (baking soda),

sodium carbon (soda ash), or calcium oxide (lime).
WARNING
Dispose of the neutralized hazardous battery substance in
accordance with local, state, and federal laws. Do not flush or
pour into the sewage system.

Chapter 4: Maintaining and Servicing the GF825

135

Step

Action
2

136

If the unneutralized
substance...

Then...

Has made contact with your skin

and the contact area is large, or if
blisters form

Flush the affected area with

water and see a physician.

Has made contact with your eye

Call a physician immediately

and flush your eye with water
until the physician arrives.

Is ingested

Call a physician. If the patient is

still conscious, also flush the
patients mouth with water and
have the patient drink milk or
sodium bicarbonate solution.

Replacing the NVRAM III battery

Installing the
NVRAM III battery

To install the NVRAM III battery, complete the following steps.

WARNING
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to manufacturers instructions.
AVERTISSEMENT
Il y a danger dexplosion sil y a remplacement incorrect de la pile.
Remplacer la pile seulement avec une pile du mme type ou dun type
quivalent recommand par le fabricant. Mettre au rebut les piles usages
selon les instructions du fabricant.
ACHTUNG
Explosionsgefahr bei unsachgemem Austausch der Batterie. Die Batterien
nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen
Typ ersetzen. Gebrauchter Batterien nach Angaben des Herstellers
loswerden.

Step

Action
1

Insert the NVRAM III battery into the battery carrier in the chassis,
and flip up the retaining clip to secure the battery in place.

Plug the electrical cable into the J1 connector on the NVRAM III
adapter.

Go to Closing the PCB carrier on page 142.

Chapter 4: Maintaining and Servicing the GF825

137

Replacing the CPU fan and heat-sink unit

About replacing the

CPU fan and heatsink unit

Removing the CPU

fan and heat-sink
unit

Replacing the CPU fan and heat-sink unit consists of the following procedures:

Removing the CPU fan and heat-sink unit on page 138

Installing a CPU fan and heat-sink unit on page 139

To remove the CPU fan and heat-sink unit, complete the following steps.
Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 114.

Unplug the fan power connector from the three-pin header on the
motherboard, as shown.

CPU heat sink

connector

138

Replacing the CPU fan and heat-sink unit

Step

Action
3

Release the clip that secures the CPU fan and heat-sink unit to the
motherboard.

CPU heat sink

CPU

Installing a CPU fan

and heat-sink unit

Fan clip

Lift the CPU fan and heat-sink unit and set it aside.

To install a replacement CPU fan and heat-sink unit, complete the following
steps.
Step

Action
1

Flip down the clip securing the CPU fan and heat-sink unit to the
motherboard.

Plug the CPU fan cable connector into the three-pin header on the
motherboard.
The connectors are keyed so that they can fit together only one way.

Go to Closing the PCB carrier on page 142.

Chapter 4: Maintaining and Servicing the GF825

139

Replacing the motherboard lithium battery

About replacing the

motherboard
lithium battery

Removing the
motherboard
lithium battery

Replacing the 3.3V lithium battery on the motherboard consists of the following
procedures:

Removing the motherboard lithium battery on page 140

Installing the motherboard lithium battery on page 141

To remove the motherboard lithium battery, complete the following steps.

Step

Action
1

Open the PCB carrier.

Follow the procedure in Opening the PCB carrier on page 114.
Attention
Wear an antistatic wrist strap and attach the grounding leash to the
V-Series system chassis.

140

Lift up the battery toward the open side of the battery holder, as
shown.

Replacing the motherboard lithium battery

Installing the
motherboard
lithium battery

To install the motherboard lithium battery, complete the following steps.

WARNING
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to manufacturers instructions.
AVERTISSEMENT
Il y a danger dexplosion sil y a remplacement incorrect de la pile.
Remplacer la pile seulement avec une pile du mme type ou dun type
quivalent recommand par le fabricant. Mettre au rebut les piles usages
selon les instructions du fabricant.
ACHTUNG
Explosionsgefahr bei unsachgemem Austausch der Batterie. Die Batterien
nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen
Typ ersetzen. Gebrauchter Batterien nach Angaben des Herstellers
loswerden.

Step

Action
1

Turn the battery so that the positive side is up (marked with a +).

Push the battery through the open side of the battery holder so that it
sits flush inside the battery holder.

Go to Closing the PCB carrier on page 142.

Chapter 4: Maintaining and Servicing the GF825

141

Closing the PCB carrier

Closing the PCB

carrier

To close the PCB carrier, complete the following steps.

Step

Action
1

If you removed the PCB carrier, insert the carrier slide rails evenly
and slowly into the slide rails using both hands to support the PCB
carrier. There should be no resistance.
Attention
The carrier slide rails must align with the ball bearings along the
chassis slide rails; otherwise, the PCB carrier does not go in and the
slide rails could be bent permanently.

Carefully push the PCB carrier into the chassis: if the PCB carrier is
locked in position, press inward on the carrier tabs on each carrier
slide rail while pushing the PCB carrier into the chassis.

Tighten and then torque the eight thumbscrews on the back panel of
the PCB carrier 8 to 10 in.-lbs to prevent access without a tool.

Reconnect any cables you removed from the back panel of your
V-Series system.

Reconnect the power to your V-Series system, and if applicable, your

disk shelves.

Turn on your disk shelves, if applicable, and then your V-Series

system.

Interrupt the boot process by pressing the Delete key during the
memory test.

Run diagnostics by entering the following command at the ok>

prompt:
sys-diag

See the Diagnostics Guide for more information.

142

Closing the PCB carrier

Step

Action
9

Run the specific diagnostics that apply to the unit you installed or
replaced.

Chapter 4: Maintaining and Servicing the GF825

143

Replacing the chassis fan subassembly

About replacing
chassis fan
subassemblies

Replacing a chassis fan subassembly consists of the following procedures:

Removing a chassis fan subassembly on page 145

Installing a chassis fan subassembly on page 147

There are three chassis fan subassemblies on your V-Series system. Each chassis
fan subassembly has two fans. The chassis fans are secured to the front of the
chassis.
Note
To maintain UL, CSA, and TUV safety certifications, you must obtain
replacement chassis fan subassemblies from your authorized reseller. Using
unapproved replacement chassis fans voids the safety certifications.

Location of chassis
fan subassemblies

144

The chassis fan subassemblies are behind the front bezel. The following figure
shows the chassis fan subassembly locations with the front bezel removed. The
sheet metal above the chassis fan subassemblies is silk-screened with the labels
Fans 1-2, Fans 3-4, and Fans 5-6.

Replacing the chassis fan subassembly

Chassis fans

NS
FA

5-6

-4

S3

N
FA

NS
FA

Removing a chassis
fan subassembly

1-2

To remove a chassis fan subassembly, complete the following steps.

Note
Because the three fan subassemblies are hot-swappable, there is no need to shut
down your V-Series system.

Step

Action
1

From the console, note the identification of the fan subassembly that
failed.

Chapter 4: Maintaining and Servicing the GF825

145

Step

Action
2

Pull the bezel straight off the front panel of your V-Series system by
using the grooves on the left and right edges of the bezel.

Using a #1 Phillips screwdriver, loosen the thumbscrews on the

chassis fan subassembly that failed.

Using the handle, pull the chassis fan subassembly straight out of the
V-Series system chassis.
WARNING
Use caution when servicing components in the chassis. There is
danger of electric shock from hazardous energy on the
backplane.
Note
If your V-Series system is running Data ONTAP software, it reports a
failure for the removed fan assembly.

146

Set the chassis fan subassembly aside.

Replacing the chassis fan subassembly

Installing a chassis
fan subassembly

To install a chassis fan subassembly, complete the following steps.

Step

Action
1

Using the handle, slide the chassis fan subassembly straight into the
V-Series system chassis.

Tighten and then torque the chassis fan thumbscrews 8 to 10 in.-lbs.

Align the pins on the bezel with the holes on the front panel of the
V-Series system, then push the bezel straight onto the front panel.

Reconnect and turn on the power to the V-Series system.

Interrupt the boot process by pressing the Delete key during the
memory test.

Run diagnostics by entering the following command at the ok>

prompt:
sys-diag

See the Diagnostics Guide for more information.

7

Run the diagnostics that apply to the unit you installed or replaced.

Chapter 4: Maintaining and Servicing the GF825

147

Replacing power supplies

About replacing
power supplies

Replacing a power supply consists of the following procedures:

Removing a power supply on page 149

Installing a power supply on page 150

Attention
The power supplies in your GF825 V-Series system are different from the power
supplies in other V-Series systems. The power supplies are not interchangeable.

Power supply
compatibility

Be aware of the following caution regarding the compatibility between the two
power supplies in the V-Series system.
Attention
When replacing a power supply, be sure not to mix power supplies from different
systems. The two power supplies in your V-Series system must have the same
part number.

148

Replacing power supplies

Removing a power
supply

To remove a power supply, complete the following steps.

WARNING
To avoid an electric shock hazard, you must disconnect the power supply
before removing it from the V-Series system.
Note
Because you have two power supplies that are hot-swappable, you do not have to
shut down your V-Series system.

Step

Action
1

From the console or LCD screen, identify the failed power supply.
Note
The power supply identifiers, PS1 and PS2, are silk-screened onto
your V-Series system chassis.

Put on an antistatic wrist strap and grounding leash.

Turn off the switch on the power supply that you are replacing. Lift
up the clip lock and unplug the power cord from the V-Series system
power supply.

Loosen the power supply thumbscrews by turning each thumbscrew

counterclockwise.

Pull the power supply out of the power supply bay in your V-Series
system.
WARNING
The power supply is heavy. Support the bottom of the unit while
removing the unit from its bay.

Set the power supply aside.

Note
If the V-Series system is running Data ONTAP, it reports a failure for
the removed power supply.

Chapter 4: Maintaining and Servicing the GF825

149

Installing a power
supply

To install a power supply, complete the following steps.

Step

150

Action

Verify that the switch on the power supply is turned off.

Slowly and firmly push the power supply into the bay until the power
supply is firmly seated in the bay.

Secure the power supply by turning the thumbscrew clockwise until it

stops.

Plug the power cord into the power cord receptacle on the power
supply and secure it with the clip lock.

Turn on the power to the new power supply in your V-Series system.

Replacing power supplies

Replacing the LED/LCD subassembly

About replacing the

LED/LCD
subassembly

Removing the
LED/LCD
subassembly

Replacing the LED/LCD subassembly consists of the following procedures:

Removing the LED/LCD subassembly on page 151

Installing the LED/LCD subassembly on page 153

To remove the LED/LCD subassembly, complete the following steps.

Step

Action
1

Shut down your V-Series system by entering the following command

at the console:
halt

Attention
Always use the halt command to perform a clean shutdown.
2

Turn off and disconnect the power to your V-Series system.

Pull the bezel straight off the front panel of your V-Series system by
using the grooves on the left and right edges of the bezel.

Put on an antistatic wrist strap and attach the grounding leash to the
V-Series system chassis.

Chapter 4: Maintaining and Servicing the GF825

151

Step

Action
5

Use a #1 Phillips screwdriver to remove the four panhead screws that

fasten the LED/LCD subassembly to the front panel. Save the screws.

FANS 1-2

FANS 3-4

FANS 5-6

Carefully pull the LED/LCD subassembly and the attached cable

from the hole in the chassis front panel.
-6

S5

N
FA

-4

S3

N
FA

-2

S1

LED/LCD
subassembly

Ribbon cable connector

152

Replacing the LED/LCD subassembly

Step

Installing the
LED/LCD
subassembly

Action
7

Unplug the LED ribbon cable from the JP1 connector.

Set the LED/LCD subassembly aside.

To install the LED/LCD subassembly, complete the following steps.

Step

Action
1

Plug the LED ribbon cable into the JP1 connector of the LED/LCD
subassembly.

Feed the cable back into the chassis as you push the LED/LCD
subassembly against the chassis front panel.

Insert and tighten the four panhead screws to secure the LED/LCD
subassembly to the chassis front panel.

Align the pins on the bezel with the holes on the front panel of your
V-Series system, and then push the bezel straight onto the front
panel.

Reconnect and turn on the power to your V-Series system.

Interrupt the boot process by pressing the Delete key during the
memory test.

Run diagnostics by entering the following command at the ok>

prompt:
sys-diag

See the Diagnostics Guide for more information.

8

Run the diagnostics that apply to the unit you replaced.

Chapter 4: Maintaining and Servicing the GF825

153

Replacing the CompactFlash card

About replacing the

CompactFlash unit

Replacing the CompactFlash unit consists of the following procedures:

Removing the CompactFlash unit on page 154

Installing a replacement CompactFlash unit on page 155

Attention
The CompactFlash unit is required for normal V-Series system operation.
Remove the CompactFlash unit only when you suspect a failed CompactFlash
unit or CompactFlash reader.

Removing the
CompactFlash unit

To remove the CompactFlash unit, complete the following steps.

Step

Action
1

Shut down your V-Series system by entering the following command

at the console:
halt

Attention
Always use the halt command to perform a clean shutdown of the
V-Series system. If you do not perform a clean shutdown before
removing the CompactFlash unit, your system panics.

154

Turn off the power to your V-Series system.

Pull the bezel straight off the front panel of your V-Series system by
using the grooves on the left and right edges of the bezel.

Push the eject button on the right front of the CompactFlash reader.

Pull the CompactFlash unit out of the reader.

Replacing the CompactFlash card

Installing a
replacement
CompactFlash unit

To install and restore the image on a replacement CompactFlash unit, complete

the following steps.
Attention
You must obtain preformatted replacement CompactFlash units from an
authorized reseller. Using non-preformatted CompactFlash units can cause your
system to hang at boot.

Step

Action
1

Fully engage the CompactFlash unit by pushing it all the way into the
slot on the front of the CompactFlash reader.

Reinstall the front bezel by aligning the pins on the bezel with the
holes on the front panel of your V-Series system, then pushing the
bezel straight onto the front panel.

Turn on the power switch to your V-Series system.

Interrupt the boot process by pressing the Delete key during the
memory test.

Run CompactFlash unit diagnostics by entering the following

command at the ok> prompt:
sys-diag

See the Diagnostics Guide for more information.

6

Exit the diagnostics to return to the ok> prompt.

Boot from hard disk by entering the following command at the ok>
prompt:
boot fcal

Result: This causes the system to boot from the hard disk instead of
the CompactFlash unit.
8

Update the image on the CompactFlash unit by entering the

following command at the V-Series system prompt:
download

Result: The CompactFlash image is restored using information

from the hard disk.

Chapter 4: Maintaining and Servicing the GF825

155

Step

Action
9

Boot from the CompactFlash unit by entering the following

command at the V-Series system prompt:
reboot

156

Replacing the CompactFlash card

Replacing the CompactFlash reader subassembly

About replacing the

CompactFlash
reader
subassembly

Removing the
CompactFlash
reader
subassembly

Replacing the CompactFlash reader subassembly consists of the following

procedures:

Removing the CompactFlash reader subassembly on page 157

Installing the CompactFlash reader subassembly on page 159

To remove the CompactFlash reader subassembly, complete the following steps.

Step

Action
1

Shut down the V-Series system by entering the following command

at the console:
halt

Attention
Always use the halt command to perform a clean shutdown of the
V-Series system. If you do not perform a clean shutdown before
removing the CompactFlash unit, your system panics.
2

Turn off and disconnect the power to your V-Series system.

Put on an antistatic wrist strap and attach the grounding leash to the
V-Series system chassis.

Remove chassis fans 5-6 to access the CompactFlash reader

subassembly cables by following Steps 3 through 5 of the procedure
described in Removing a chassis fan subassembly on page 145.

Using a #2 Philips screwdriver, loosen the two thumbscrews on the

CompactFlash reader subassembly.

Chapter 4: Maintaining and Servicing the GF825

157

Step

Action
6

Unplug the CompactFlash reader from the chassis backplane as

follows:
1. Reach into the space previously occupied by chassis fans 5-6.
2. Partially pull the CompactFlash reader subassembly out of the
chassis to access the cables.
3. Press the latches on either side of the data cable connector to
release it from the backplane.
4. Unplug the power cable from the chassis backplane.
5. Pull out the cables.

Pull the CompactFlash reader subassembly out of the drive bay.

Disconnect the data cable and power cable from the back of the
CompactFlash reader subassembly and set them aside.

Pin 1
PC card reader
drive cable

Plug in one of
the power cable
connectors

Red stripe

158

Replacing the CompactFlash reader subassembly

Installing the
CompactFlash
reader
subassembly

To install the CompactFlash reader subassembly, complete the following steps.

Step

Action
1

Connect the data cable that you set aside to the back of the
CompactFlash reader subassembly.
The data cable is keyed on both ends; either end of the data cable can
connect to the back of the CompactFlash reader subassembly.

Connect the power cable that you set aside to the back of the
CompactFlash reader subassembly.
The power cable has two different connectors for connection to the
CompactFlash reader. Plug the proper-sized power cable connector
into the connector on the back of the CompactFlash reader
subassembly.

Align the rails of the replacement CompactFlash reader subassembly

with the grooves in the drive bay.

Partially slide the CompactFlash reader subassembly into the drive

bay.

Plug the power cable into the chassis backplane power connector.

Plug the CompactFlash reader data cable into the chassis backplane
40-pin data connector. The 30-pin data connector is used for diskette
drives, which are not used on V-Series systems with a CompactFlash
reader.

Neatly fold the excess slack of the CompactFlash reader data and
power cables so that you can install chassis fans 5-6 in the next step
without any obstruction.

Use the handle on the chassis fan subassembly to slide chassis fans 56 into the V-Series system chassis.

Tighten and then torque the chassis fan thumbscrews 8 to 10 in.-lbs.

10

Tighten the two thumbscrews to secure the CompactFlash reader

subassembly to the chassis.

11

Slide the CompactFlash unit into the slot on the front of the
CompactFlash reader.

Chapter 4: Maintaining and Servicing the GF825

159

Step

Action

12

Reinstall the front bezel by aligning the pins on the bezel with the
holes on the front panel of your V-Series system, and then pushing
the bezel straight onto the front panel.

13

Reconnect and turn on the power to your V-Series system.

14

Verify that the chassis fans are operating.

15

Interrupt the boot process by pressing the Delete key during the
memory test.

16

Run CompactFlash card diagnostics by entering the following

command at the ok> prompt:
sys-diag

See the Diagnostics Guide for more information.

160

Replacing the CompactFlash reader subassembly

Maintaining and Servicing the GF270c

About this chapter

This chapter describes how to replace the CPU module and other devices in your
GF270c V-Series system.

Topics in this
chapter

This chapter discusses the following topics:

Replacing the CPU module on page 162

Replacing the SDRAM DIMM on the CPU module on page 172

Replacing the CompactFlash card on the CPU module on page 175

Replacing the battery on the CPU module on page 178

Replacing a power supply on page 181

Chapter 5: Maintaining and Servicing the GF270c

161

Replacing the CPU module

About replacing the

CPU module

Location of the CPU

module and blank
filler module

Replacing the CPU module consists of the following procedures:

Removing the CPU module on page 163

Moving the Data ONTAP software on page 165

The CPU module is at the center position on the back of your V-Series system. A
clustered GF270c has two CPU modules (or nodes) with Node A above Node B.
Both modules use the same cam mechanism levers to remove and install the
module.
Attention
Both modules must be in place during operation to ensure proper airflow through
the V-Series system.

CPU module
contents

The CPU module contains the system motherboard, CPU, memory DIMM,
CompactFlash card (underside), battery pack, and other system components.
CPU
Memory DIMM

Battery pack

Backplane
connectors

162

Replacing the CPU module

Replacing the CPU module

Removing the CPU module

Reasons for
removing the CPU
module

Removing the CPU

module

There are several reasons for removing the CPU module:

Replacement of a defective CPU module

Replacement of the SDRAM DIMM

Accessing the CompactFlash card

Accessing the system battery and connection to the motherboard

V-Series system upgrade and conversion options

To remove the CPU module, complete the following steps.

Step

Actions
1

If you are performing

Then

A planned CPU module

replacement on a
clustered GF270c

Determine which module is to be

replaced. From the partner CPU
module, perform a takeover operation
by entering the following command:
cf takeover

An unplanned CPU
module replacement on a
clustered GF270c, where
the partner node
performed a takeover

Proceed to Step 2.

An unplanned CPU
module replacement on a
clustered GF270c, where
the partner node did not
perform a takeover

Proceed to Step 2.

Put on the antistatic wrist strap and attach the grounding leash to the
V-Series system chassis.

Chapter 5: Maintaining and Servicing the GF270c

163

Step

Actions
3

Disconnect all cables to the CPU module that you are replacing.

At the rear-center of your V-Series system, using your thumb and

index finger of both hands, press the cam mechanism levers in the
middle of the CPU module to release it.
The following figure shows how to release the cam mechanism.

164

Carefully pull the cam handle so that the CPU module slides out
from the chassis. The CPU module has a travel distance of
approximately 10 inches (25.4 centimeters).

Replacing the CPU module

Step

Actions
6

Moving the Data

ONTAP software

If you are

Then

Replacing a defective
CPU module with a new
one

Proceed to Moving the Data ONTAP

software on page 165.

Servicing a component
on the CPU module

See the appropriate procedure in this

chapter. Then proceed to Replacing the
CPU module on page 162.

The Data ONTAP software is installed on the CompactFlash card of the old CPU
module. The CompactFlash card on the replacement CPU module is blank. To
get the correct version of Data ONTAP onto the replacement CPU module, you
need to move the CompactFlash card from the old CPU module to the
replacement CPU module.
To install the correct version of Data ONTAP onto the replacement CPU module,
complete the following steps.
Step

Action
1

Put on the antistatic wrist strap and grounding leash.

Chapter 5: Maintaining and Servicing the GF270c

165

Step

Action
2

On the bottom side of the old CPU module, remove the

CompactFlash card. Use your thumb to apply pressure to the exposed
surface of the card, while gently sliding the card out of the socket.
CompactFlash
card

Bottom of
CPU module

Repeat the same procedure by removing the CompactFlash card from

the replacement CPU module.

Install the old CompactFlash card into the replacement CPU module
by orienting the card so that the pin slots on the card engage properly
with the pins inside the socket, and then gently sliding the card into
place until it is firmly seated in the socket.
Attention
Damage to the card socket and card can result if you do not orient the
card properly during insertion.

166

Install the blank CompactFlash card from the replacement CPU

module into the old CPU module and return the old CPU module to
NetApp.

Proceed to Replacing the CPU module on page 162 to install your

replacement CPU module.

Replacing the CPU module

Replacing the CPU module

Installing the CPU module

Choosing the
proper installation
procedure

There are three separate cases to consider when installing a CPU module. Choose
one of the following three procedures, based on your system criteria:

Installing the module in a clustered system with cf disabled on page 168

Hot-swapping a module in a clustered system while in takeover mode on

page 170

Chapter 5: Maintaining and Servicing the GF270c

167

Installing the
module in a
clustered system
with cf disabled

To install the CPU module in a clustered system where the partner node has not
performed a takeover, complete the following steps.
Step

Action
1

Put on the antistatic wrist strap and grounding leash.

Connect all cables to the CPU module before inserting the module
into its CPU module bay.

From the back of your V-Series system, slide the module into the
CPU module bay and push the cam mechanism levers into place.

Set the terminate switch on the CPU module to the proper position.

If power was removed, reconnect the power to your V-Series system

and turn on the power switch on both power supplies.

If you installed a new CPU module with a new CompactFlash card,

the card might not contain any data, in which case you need to boot
your V-Series system from a remote image. See Performing the
netboot process from a remote image on page 53.

Press Ctrl-c to stop rebooting.

Run diagnostics on the new CPU module by entering the following

command:
boot_diags

At the diagnostics prompt, run all tests by entering the following

command:
all

10

Exit diagnostics by entering the following command:

exit

See the Diagnostics Guide at [Link] for more

information.
11

Boot Data ONTAP by entering the following command:

boot_ontap

168

12

Press Ctrl-c to enter the Maintenance menu.

13

Select option 5 to enter Maintenance mode.

Replacing the CPU module

Step
14

Action
Fix disk ownership.
To see all disks and the old CPU module name, enter the following
command:
disk show -v

15

Reassign disk ownership by entering the following command:

disk reassign -o systemname

16

Shut down the V-Series system by entering the following command

at the console:
halt

17

Boot Data ONTAP by entering the following command:

boot_ontap

Chapter 5: Maintaining and Servicing the GF270c

169

Hot-swapping a
module in a
clustered system
while in takeover
mode

To install the CPU module in a clustered system where the partner node has
performed a takeover, complete the following steps.
Step

Action
1

Put on the antistatic wrist strap and grounding leash.

Connect all cables to the CPU module before inserting it into the
module bay.

Set the terminate switch on the CPU module to the proper position.

From the back of your V-Series system, slide the module into the
module bay and push the cam mechanism levers into place.

If you installed a new CPU module with a new CompactFlash card,

the card might not contain any data, in which case you need to boot
your V-Series system from a remote image. See Performing the
netboot process from a remote image on page 53.

Capture the output from the console. Be sure to write down the
system ID number, as shown in boldface in the following example.
The output should look something like this:
Loading: 0xffffffff80001000/8500653 Entry at
0xffffffff80001000
Closing network.
Starting program at 0xffffffff80001000
Press CTRL-C for special boot menu
.
.
WARNING: there do not appear to be any disks attached to
the system.
Check that disks have been assigned ownership to this
system (ID 84166052) using the 'disk show' and 'disk
assign' commands from maintenance mode.
No root volume found.
Rebooting

Press Ctrl-c to stop rebooting.

Reassign disk ownership for the new CPU module from the partner
node with the new SYSID, by entering the following commands at
the takeover prompt:
priv set advanced

170

Replacing the CPU module

Step

Action
9

Enter the following command using the recorded System ID from

Step 6, for example:
disk reassign -d 84166083

The console screen should display something resembling the

following:
node x(takeover)> priv set advanced
node x(takeover)*> disk reassign -d 84166083
Disk ownership will be updated on all disks previously
belonging to Filer with serial number 123456.
Would you like to continue (y/n)?

10

Select y.

11

Verify disk ownership. Make sure that all disks that were supposed to
be reassigned, were reassigned.
To see all disks, enter the following command:
disk show -v

12

The new CPU module should see the disk on the next reboot,
accompanied by the following message:
Waiting for cluster giveback

From the partner node, enter the following command:

cf giveback

Note
If the giveback doesnt succeed, see the Data ONTAP Storage
Management Guide for additional information.

Chapter 5: Maintaining and Servicing the GF270c

171

Replacing the SDRAM DIMM on the CPU module

About replacing
SDRAM DIMMs

The SDRAM DIMM is on the CPU module motherboard. To replace the DIMM,
you must remove the CPU module from the chassis.

Required memory
configuration

The GF270c supports 1 x 1 GB, 2.5V 184P DDR SDRAM DIMM. The DIMM
slot is inside the CPU module.
Attention
All DIMMs must be listed on the NetApp Approved Parts List. Contact Network
Appliance Sales to obtain this list. Unapproved DIMMs have not been tested for
reliability and might cause system downtime.

Removing the
SDRAM DIMM

To remove the SDRAM DIMM, complete the following steps.

Step

Action
1

Perform a clean system shutdown before removing the DIMM.

Attention
Removing the DIMM without first performing a clean system
shutdown can result in data loss.

Remove the CPU module containing the DIMM to be replaced.

Follow the procedure in Removing the CPU module on page 163.

172

Put on the antistatic wrist strap and grounding leash.

Unplug the battery pack from the motherboard before removing the
DIMM. For the location of the battery pack and cable connection, see
the illustration in Step 4 of Replacing the battery on page 178.

Replacing the SDRAM DIMM on the CPU module

Step

Installing a DIMM

Action
5

Push apart the latches on either side of the DIMM to release the
DIMM from its slot, as shown.

Pull the DIMM out of the slot.

Set the old DIMM aside in an antistatic bag.

To install the SDRAM DIMM, complete the following steps.

Step

Action
1

Pick up the new DIMM by its top corners to avoid damaging the
components.

Insert the DIMM straight into the slot. The DIMM fits tightly in the
slot, but should go in easily. If not, realign the DIMM with the slot
and try again.
Attention
Visually inspect the DIMM to verify that it is evenly aligned and
fully inserted into the slot; otherwise, the edge connector on the
DIMM does not make complete contact with the slot.

Push carefully but firmly on the top edge of the DIMM until the
latches snap into place.

Chapter 5: Maintaining and Servicing the GF270c

173

174

Plug the battery cable back into the motherboard.

Reinstall the CPU module. See Replacing the CPU module on

page 162.

After turning on your system, run diagnostics on the DIMM. See the
Diagnostics Guide for more information.

Replacing the SDRAM DIMM on the CPU module

Replacing the CompactFlash card on the CPU module

About replacing the

CompactFlash card

Replacing the
CompactFlash card

The CompactFlash card is on the back side of the CPU module. Replacing the
CompactFlash card consists of the following tasks:

Removing the CPU module

Replacing the CompactFlash card

Reinstalling the CPU module

To replace the CompactFlash card, complete the following steps.

Step

Action
1

Remove the CPU module by following the procedure in Removing

the CPU module on page 163.

Put on the antistatic wrist strap and grounding leash.

On the bottom side of the CPU module, remove the CompactFlash

card. Use your thumb to apply pressure to the exposed surface of the
card, while gently sliding the card out of the socket, as shown in the
following illustration.

CompactFlash
card

Chapter 5: Maintaining and Servicing the GF270c

Bottom of
CPU module

175

Step

Action
4

Install the CompactFlash card by orienting the card correctly so that

the pin-slots on the card engage properly with the pins inside the
socket, and gently sliding the card into place until it is firmly seated
in the socket.
Attention
Damage to the card socket and card can result if you do not orient the
card properly during insertion.

Reinstall the CPU module. See Replacing the CPU module on

page 162.

Boot your V-Series system from a remote image. See Performing

the netboot process from a remote image on page 53. Otherwise,
proceed to Step 8.

Copy the correct Data ONTAP boot files to the CompactFlash card
by entering the following command:
download

176

Replacing the CompactFlash card on the CPU module

Step

Action
8

Test the CompactFlash card by using one of the following two

options.
Option 1
1. Reboot the V-Series
system and let it autoboot
by entering the following
command:
reboot

2. After Data ONTAP boots,

copy the boot files to the
secondary backup area of
the CompactFlash card by
entering the following
command:
download

Option 2
1. Shut down the V-Series
system by entering the
following command at the
console:
halt

2. Run diagnostics by entering

the following command:
boot_diags

See the Diagnostics Guide

for more information.
3. When finished, exit from
diagnostics by entering the
following command:
exit

4. Boot Data ONTAP by

entering the following
command:
boot_ontap

Chapter 5: Maintaining and Servicing the GF270c

177

Replacing the battery on the CPU module

About replacing the

battery

Replacing the
battery

If the battery inside your GF270c CPU module fails, you need to replace it.
Replacing the battery consists of the following tasks:

Removing the CPU module

Replacing the battery

Reinstalling the CPU module

To replace the battery, complete the following steps.

Step

178

Action
1

Remove the CPU module by following the procedure in Removing

the CPU module on page 163.

Put on the antistatic wrist strap and grounding leash.

Disconnect the battery wire from the CPU module motherboard.

Replacing the battery on the CPU module

Step

Action
4

At the side of the CPU module, remove the four screws holding the
battery housing, as shown in the following illustration, and remove
the battery.
Battery
connection
Battery
Battery
housing

WARNING
Danger of explosion if battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to
manufacturers instructions.
AVERTISSEMENT
Il y a danger dexplosion sil y a remplacement incorrect de la
pile. Remplacer la pile seulement avec une pile du mme type ou
dun type quivalent recommand par le fabricant. Mettre au
rebut les piles usages selon les instructions du fabricant.
ACHTUNG
Explosionsgefahr bei unsachgemem Austausch der Batterie.
Die Batterien nur durch denselben oder einen vom Hersteller
empfohlenen gleichwertigen Typ ersetzen. Gebrauchter
Batterien nach Angaben des Herstellers loswerden.

Chapter 5: Maintaining and Servicing the GF270c

179

Step

Action
5

Install the new battery by placing it into the battery housing, and
secure the battery housing to the CPU module using the four screws.

Reconnect the battery wire to the CPU module.

Reinstall the CPU module. See Replacing the CPU module on

page 162.

After turning on your system, run diagnostics on the new battery. See
the Diagnostics Guide for more information.
Note
The battery is rechargeable, and diagnostics might indicate a low
charge after installation. This is normal. The battery begins charging
automatically after you boot Data ONTAP.

180

Check and set the date and time values on your V-Series system.
Replacing the battery likely causes these values to get reset.

Replacing the battery on the CPU module

Replacing a power supply

About replacing a
power supply

Rules for replacing

power supplies

Replacing a power supply in a GF270c consists of the following procedures:

Removing a power supply on page 182

Installing a power supply on page 182

When replacing the power supply in your V-Series system, observe the following
rules:

You do not need to turn off the power to the V-Series system when you
replace one power supply at a time.

If you are replacing both power supplies, replace them one at a time to avoid
powering down your V-Series system.

Although a single fan failure in one of the power supplies is not a critical
event, it is recommended that you install a new power supply when one of
the two fans in either power supply stops working.

When hot-swapping power supplies, replace and install the power supplies
within two minutes of each other.

Attention
Your V-Series system can run with one power supply for a maximum of two
minutes. The airflow through your V-Series system is degraded when only one
power supply is present and operating. Therefore, if the power supplies are not
replaced within two minutes of each other, the system halts and no data is
accessible.

Have the replacement power supply close by and ready to install before
removing the old one.

Attention
A power load board is installed in the front of your GF270c to stabilize the power
supplies. Do not remove the power load board from your V-Series system.

Chapter 5: Maintaining and Servicing the GF270c

181

Removing a power
supply

To remove a power supply, complete the following steps.

Step

Action

Put on the antistatic wrist strap and grounding leash.

Turn off the switch on the power supply that you are replacing.

Lift up the clip lock and unplug the power cord from your V-Series
systems power supply.

At the top of the rear of the unit, using your thumb and index finger,
press the cam mechanism levers toward each other to release the
power supply handle.
The following figure shows how to press the levers on the cam
mechanism and release the power supply handle.

OPEN

OPEN

Use the handle to pull the power supply out of the V-Series system.
WARNING
When removing a power supply, always use two hands to support
its weight.

Installing a power
supply

To install a power supply, complete the following steps.

Attention
Do not use excessive force when sliding the power supply into your V-Series
system. You can damage the connector.

Step

Action
1

182

Put on the antistatic wrist strap and grounding leash.

Replacing a power supply

Step

Action
2

Slide the power supply into the power supply bay until you hear the
power supply connect with the connector inside your V-Series system
chassis.

Raise the handle while pressing the cam mechanism levers toward
each other, and push the power supply handle into place.
The following figure shows how to raise the handle into place.

Plug the power cord into the power receptacle and fasten it with the
clamp.

Plug the other end of the power cord into a grounded AC power
source.

Turn on the power switch and confirm proper operation by checking

the power supply LEDs. See Monitoring the power supply on
page 42.

After turning on your system, run diagnostics. See the Diagnostics

Guide for more information.

Chapter 5: Maintaining and Servicing the GF270c

183

184

Replacing a power supply

Index
Numerics
-12V power bad 7
12V power bad 7
3.3V power bad 7
5V power bad 7

A
AC power
power supply LED responses 38
antistatic
bag 63, 113, 123, 131
wrist strap 63, 113

B
backup firmware image, booting from a 55
battery, replacement of 178, 179
boot error messages
Cannot initialize labels 14
Cannot read labels 15, 16
Configuration exceeds max PCI space 17
Dirty shutdown in degraded mode 15, 16
File system may be scrambled 17
Halted illegal configuration 15, 16
Invalid PCI card slot %d 17
No /etc/rc 14
No /etc/rc running setup 14
no disk controllers 15, 16
No network interfaces 17
No NVRAM present 18
NVRAM #n downrev 18
NVRAM wrong pci slot 18
Replace %s 18
Replace NVRAM batteries 18
Unsupported NVRAM size %dMB 18

C
chassis fans
identifying 145
installing 147
Index

locating 144
removing 145
CompactFlash card
installing 155
netboot 53
removing 154
replacement of 175
CompactFlash reader subassembly
data cable 158, 159
installing 159
power cable 158, 159
removing 157
control panel assembly
LEDs 25
control panel subassembly
installing 107
removing 105
CPU fan and heat sink unit
installing 139
removing 138
replacing 138
CPU module
battery pack 162, 179
contents of a 162
hot swapping a 170
interpreting LEDs on a 44
location of Ethernet LEDs on the 44
location of Fibre Channel LEDs on the 44
location of LEDs on the 44
location of the 162
reasons for removing a 163
removing a 163
replacement of a 162

D
DAFS adapter LEDs
description of 34
location of 34
DIMMs
replacement of 172
required memory configuration for 172
185

chassis fan 147

CompactFlash card 155
CompactFlash reader subassembly 159
control panel subassembly 107
CPU fan and heat sink unit 139
expansion adapter 86, 128
fans 100
media converter 110
memory card assembly 76
motherboard 120
motherboard lithium battery 73, 141
motherboard tray 71
NVRAM III battery 137
NVRAM III DIMM 131
NVRAM5 adapter 93
power supplies 103
power supply 150
remote management card 87
SDRAM DIMM 123
SDRAM DIMMs 81

disks
interpreting LEDs on 44

E
error messages
boot error messages 14
operational error messages 21
POST error messages 6, 49
expansion adapters
installing 86, 128
list of 83, 125
removing 84, 126
replacing 83, 125

F
Fan numbering 97
fans
identifying 98
installing 100
FC-AL HBA
LEDs 30
field replaceable units, list of 112
firmware image, booting from a backup 55
front operation panel
interpreting LEDs 42
interpreting LEDs on the 41
location of LEDs on the 40
monitoring the 40

G
GbE network
GbE NICs LEDs 32

I
installation
about POST messages 2, 47
battery 180
CompactFlash card 176
power supplies 182
startup sequence 2
startup sequence for 47
installation of 64
186

L
LED interpretation
disks 44
Ethernet port 44
Fibre Channel 45
front operation panel 41, 42
power supply 43
LED locations
CPU module 44
Ethernet 44
Fibre Channel 44
front operation panel 40
power supply 42
LED responses
AC power supply 38
DAFS adapter 34
LED/LCD subassembly
installing 153
removing 151
LEDs
control panel assembly 25
FC-AL HB 30
GbE NIC 32
Index

locations 24
NVRAM5 adapter 27
NVRAM5 cluster interconnect adapter 27
nvram5 media converter 29
remote management card 35
visible from the front 25

M
maintenance, opening the PCB carrier 66
media converter, for NVRAM5
installing 110
removing 109
memory card assembly
installing 76
removing 75
replacing 75
messages
boot error messages 14
operational error messages 21
POST error messages 5, 49
missing disks (LUNs) 22
module, CPU
battery pack 162, 179
contents of a 162
location of Ethernet LEDs on the 44
location of Fibre Channel LEDs on the 44
location of LEDs on the 44
location of the 162
reasons for removing a 163
removing a 163
motherboard
installing 120
removing 118
replacing 118
motherboard lithium battery
installing 73, 141
removing 72, 140
replacing 72, 140
motherboard tray
installing 71
replacing 70
moving Data ONTAP software 165
mute button 59

Index

N
netboot process, configuration requirements for 53
netbooting 53
new motherboard/missing disks (LUNs) 22
nonconductive surface 70, 118
NVRAM III battery
handling hazards 135
installing 137
locating 133
removing 134
replacing 133
NVRAM III DIMM
installing 131
removing 131
replacing 130
NVRAM5 adapter
LEDs on NVRAM5 adapter 27
media converter 109
removing 90
removing cluster interconnect cables 90
replacing 89
nvram5 adapter
media converter LEDs 29
NVRAM5 cluster interconnect adapter
LEDs on NVRAM5 cluster interconnect
adapter 27

O
operation panel
interpreting LEDs on the 41
location of LEDs on the 40
monitoring the front 40
operational error messages
Dumping core 21
Error dumping core 21
Fans stopped 21
motherboard replacement/missing disks
(LUNs) 22
Panicking 22
Power supply degraded 21
System too hot 22
other error messages
CPU fan has failed 21

187

P
PCB carrier
closing 142
opening 66, 114
removing 68
POST boot messages 2
POST error messages 47
2.5 V power bad 7
BMC disable 6
boot device err 7
Boot DeviceErr 8
Clock batt dead 9
Clock bogus date reset 8
Clock dead 9
Clock error 9
Clock reset 9
CPU count err 10
CPU fan stopped 9
CPU speed err 10
CPU ucode err 10
Env-A/B/C/D rupt err 11
Env-A/B/C/D stat err 11
Fan stopped 13
FP button stuck 10
inv boot device 7
LCD cmd stall 10
LCD cursor error 10
LCD data error 10
LCD wont open 10
missing CF-card 7
No power info! 11
Onboard battery low 11
Overtemp alert 12
PCCRD format err 12
PCCRD head err 12
PCCRD init fail 12
PCCRD read err 12
PCCRD regerror 12
PCCRD seek err 12
PCCRD setup err 12
PCCRD track err 12
Post error. Rebooting... 13
pwr sup #1 bad 8
pwr sup #1 out 8
pwr sup #2 bad 8
188

pwr sup #2 out 8

SIO error 12
unknown system 6, 13
watchdog error 7
Watchdog failed 13
POST error messages, specific
AREN 52
Cer2 50
Cerr 50
CFE 52
CIOK 52
CODE 51
CONS 51
CPU1 50
cpu1 50
DATA 51
DEVI 52
DRAM 51
ENVI 52
EXC! 50
HELO 50
Keep 51
KMEM 51
L12F 51
L1CI 50
L2CI 50
MAIN 51
NVCL 51
PCIB 52
PCIH 52
PCIS 52
RAMX 49
RELO 51
RUN! 50
TST1 50
ZBSS 51
Zero 51
power
grounded electrical outlet 183
power supplies
cam release mechanism on the 182
installation of 182
installing 103
interpreting LEDs for the 43
location of LEDs on 42
Index

power cord with 183

power switch for 183
removal of 182
removing 101
rules for replacing 181
power supply
installing 150
removing 149

R
remote management card
installing 87
LEDs on 35
replacing 87
removal of
cable management tray 64
chassis fan 145
CompactFlash card 154, 175
CompactFlash reader subassembly 157
control panel subassembly 105
CPU fan and heat sink unit 138
CPU module 163
expansion adapter 84, 126
fans 98
LED/LCD subassembly 151
media converter 109
memory card assembly 75
motherboard 118
motherboard lithium battery 72, 140
NVRAM III battery 134
NVRAM III DIMM 131
NVRAM5 adapter 90
PCB carrier 68, 116
power supplies 101, 182
power supply 149
SDRAM DIMM 122
SDRAM DIMMs 80
replacement of
battery 178
cable management tray 64
CompactFlash card 175
CPU fan and heat sink unit 138
CPU module 162
expansion adapter 125
Index

expansion adapters 83
media converter 109
memory card assembly 75
motherboard 118
motherboard lithium battery 140
motherboard tray 70
NVRAM III battery 133
NVRAM III DIMM 130
NVRAM5 adapter 89
power supplies 181
remote management card 87
SDRAM DIMM 172
SDRAM DIMMs 72
V-Series system devices 161
replacing
media converter 109
requirements
memory configuration 172

S
SDRAM DIMM, replacement of 172
SDRAM DIMMs
installing 81, 123
removing 80, 122
replacing 78, 122
slide rails
alignment of 142
carrier tabs 67, 96, 115, 142
PCB carrier 67, 115
travel distance of 67, 115
system messages
boot 3, 48
POST 3, 49

T
tools and equipment 63, 113
troubleshooting 56
giveback failure 23
takeover failure 23

V
V-Series system, chassis 115

189

190

Index