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BO Admin Daily Task Overview

The BO Admin performs various daily tasks including user management, monitoring database and report services, troubleshooting issues, and restarting services. They handle level 1 issues like access issues, password resets, and connection problems. For level 2 issues, they assist with backups, migrations, dashboard issues, and contacting SAP support. Level 3 responsibilities involve software installation, deploying fix packs, managing security parameters, and monitoring the entire deployment.

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Sree Ram
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23 views3 pages

BO Admin Daily Task Overview

The BO Admin performs various daily tasks including user management, monitoring database and report services, troubleshooting issues, and restarting services. They handle level 1 issues like access issues, password resets, and connection problems. For level 2 issues, they assist with backups, migrations, dashboard issues, and contacting SAP support. Level 3 responsibilities involve software installation, deploying fix packs, managing security parameters, and monitoring the entire deployment.

Uploaded by

Sree Ram
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Below is the task which BO Admin performs in his day to day activity.

Level 1 User Creation



User access issues

User termination requests

Password resets

Monitoring all DB services

Testing the availability of all Universe connections to respective Databases

Post announcements to BO logon page

Checking reports staus

Re-run failed report if required

Report, universe, or database connection issues

Coordinate with EBI Run team for any Data Load issues

Monitoring server load

Monitoring Active Tomcat session

Update database connections and passwords

Monitoring alearts and take appropriate steps

Restart BO Services

Tomcat start/stop

Monitor heath of all BOE services on daily basis



Level 2 CMS repository issues

Backup issues

Backward Migration of Reports/Universes

Forward Migration issues for Reports or Universes

copy/move reports from one users Inbox/Favorite folder to another

Dashboard Issues

Reboot server

Contact SAP support for level 2 issue

Tomcat and BO server monitoring

Creating Public folder/Categories and security set up

Troubleshoot user issues

BO Client access and installation issues

Creating Events

Creating Calendars

Installation issues (Java deployment, .Net deployment)

Monitoring BO Licences and Transfer issues

New Univerese development / modification

Application and system log review

Authentication issues: (Various issues related to users login and users not able to access their
reports etc)

BO application access issues

Application and system Log review and troubleshoot

Infoview issues

Scheduling issues (not able to schedule the reports)

Report performance issues

Creating Access Level

Troubleshooting the issues by taking the various kinds of traces.

Report display issues (Crystal Reports specific, WebI and DeskI specific)

Connectivity issues

Performance issues (such as reports taking long time to run etc)

Networking issues (no connectivity between the servers etc)

Stability issues (Report showing random behavior some times failing and some times success
etc)

Migration issues (various issues related to migration from older version to new version etc)

Removing access of Report/Report folder/Universe/Universe Folder

Decommissioning of Report/Report folder/Universe/Universe Folder

Creating/Modifying user security on Application level


Level 3 Installation BO Software

Deploy Fix Packs

Set up or modify security parameters in CMC

Reportissue

Manage BO Services in CCM

OBDC issues, Data Connectivity issues thru ODBC, Database connection changes

Deploy Services Packs

SMTP connectivity

FTP server connectivity

Installation and Configuration of Web Application Servers .

Periodically monitoring the Entire Deployment and improving the performance of the system.

Configured the auditing database.

Configuration of LDAP/Windows AD/Enterprise/SAP Authontication

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