R
--SCALE--
--ULTRASONIC--
COMMITTED TO CUSTOMER SERVICE & PRODUCT SUPPORT
From the initial writing of a specification through the installation and operation of the
equipment,100% satisfaction is our goal. At Force Flow, we know that a superior customer
service and support team is crucial to the success of our company.
PERFORMANCE GUARANTEE
With the purchase of every Force Fl ow product comes our performance guarantee. If you are
unhappy about the performance of one of our products in your chlori nati on or chemical feed
appl ication, you may request a performance guarantee from the selling distributor. Under the
performance guarantee, if within 30 days of the origi nal i nstal lati on you are not completely
satisfied with the performance of the Force Flow product, you may return or exchange it for
the ful l purchase price. To qualify, all performance guarantees must be pre-approved by the
factory service manager before returning the equipment to the factory.
WARRANTY
Force Fl ow warrants all scales, ultrasonic sensors and indi cators agai nst defects i n materials
and workmanship under normal use for a period of FIVE (5) YEARS from the date the product
ships from Force Fl ow. If a defect arises and a valid claim is received withi n the warranty
period, at its option, Force Fl ow wil l either (1) repair the defective equipment at no charge, or
(2) exchange the product with a product that i s new or (3) refund the purchase price of the
product. All warranty claims must be returned to factory. Contact factory for Return Merchan-
dise Authori zati on (RMA#).
TECHNICAL & APPLICATION SUPPORT
Force Fl ow factory engi neers have strong technical backgrounds with many years of chlori ne
and chemical feed application experience. If you require technical informati on, appl icati on
support or help with a custom project, please contact an appl icati on engineer on our HELP
HOTLINE 1-800-893-6723 USA/Canada or email info@[Link]. Al so, see our website at
[Link].
SERVICE
Our policy is to get all repairs, warranty work and retrofits completed and shipped within 48
hours of their arrival at the factory. Trained technicians and a large parts inventory make this
happen. We understand that there is nothi ng more frustrating than sending something back
to the manufacturer and wondering when you will see it again. 2-Day turnaround on repairs--
that is our pol icy! For prompt service, call our TOLL FREE HELP HOTLINE at 1-800-893-6723.
[Link] / info@[Link]
2430 Stanwell Dr, Concord, CA 94520 USA
1-800-893-6723 Fax: 925-686-6713
1
2430 STANWELL DRIVE, CONCORD, CA 94520 USA
Phone (925) 686-6700 Fax (925) 686-6713
info@[Link] [Link]
DECLARATION OF CONFORMITY
APPLICATION OF COUNCIL DIRECTIVE: 89/336/EEC
Standards To Which Conformity Is Declared:
EN50081-1:1992
EN55022 Class B
EN61000-3-2
EN61000-3-3
EN50082-1:1998
EN61000-4-2
EN61000-4-3
ENV50204
EN61000-4-4
EN61000-4-5
EN61000-4-6
EN61000-4-8
EN61000-4-11
Manufactures Name: Force Flow
Manufactures Address 2430 Stanwell Drive
Concord, CA 94520
(925) 686-6700, Fax (925) 686-6713
Equipment Description: Industrial Scale
Equipment Class: Generic-Light Industrial
Product: SOLO G2
Model SRG2
I the undersigned, herby declare that the equipment specified above, conforms to the
Directive(s) and Standard(s).
Place: Concord, California 94520
Full Name: John K. Galloway
Position: VP/ General Manager
2
DECLARATION OF CONFORMITY
APPLICATION OF COUNCIL DIRECTIVE: 2006/95/EG (formerly 72/23/EEC)
Standards To Which Conformity is Declared: EN 61010-1:1993
Manufactures Name: Force Flow
Manufactures Address: 2430 Stanwell Drive
Concord, CA 94520
(925) 686-6700 Fax (925) 686-6713
Equipment Description: Industrial Scale
Equipment Class: Class 1
Product: SOLO G2
Model Numbers: Model SRG2
I the undersigned, herby declare that the equipment specified above, conforms to the
Directive(s) and Standard(s).
Place: Concord, California 94520
Full Name: John K. Galloway
Position: VP/ General Manager
