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IT Support Engineer Resume Summary

This document contains a summary of an individual's work experience in networking and technical support. It outlines their responsibilities which include troubleshooting hardware and software issues, assisting customers, documenting issues and solutions, monitoring systems, and providing technical support and troubleshooting services. Their objective is to seek a position in the IT sector utilizing their 5 years of experience working in technical support and engineering roles.

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Hemant Kumar
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17 views2 pages

IT Support Engineer Resume Summary

This document contains a summary of an individual's work experience in networking and technical support. It outlines their responsibilities which include troubleshooting hardware and software issues, assisting customers, documenting issues and solutions, monitoring systems, and providing technical support and troubleshooting services. Their objective is to seek a position in the IT sector utilizing their 5 years of experience working in technical support and engineering roles.

Uploaded by

Hemant Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

xyz

E-Mail: xyz@[Link]
Mobile: 999999999999
Searching for a good position in Networking & Technical Support, preferaly in !T
sector.
SUMMARY
Trouleshoot desktop"laptops"ser#er hardware"$mail %lients and other software
related issue, &icrosoft products etc.
'ssisted the customers with technical issues, trouleshooting, installation and
configuration of RHEL 6, Ubuntu 12.04, Wino!" #, $ent %S etc.
(ses trouleshooting techni)ues and tools to identify technical defects"issues.
'cti#ely supports the customer in all aspects through to prolem resolution,
keeping the customer informed and updated throughout life of incident.
%omplies with schedule adherence to ensure o#erall ser#ice le#el targets are
achie#ed.
!nteract with users in to support software and hardware transitions.
*ocumenting all issues and their solution for future ease.
+erifying the issue and categorization " prioritization of the incident and %reate
tickets of the issues.
%onfiguration and maintaining ,oll-out .ro#isioning Tool mainly &U&&E'.
,eporting and /ackend !nstallation of Software0s using S$$M.
'gent and %ustomer 'ccount %reation on %'RS and pro#iding 'ccess and
'dmin .ri#ileges to the ser#ices.
*e#elop and document technical processes
.ro#ide technical solutions and trouleshooting ser#ices on need asis.
!n#entory and 'sset &anagement of all !T e)uipment.
$nsure proper working order of all terminals and ser#ers at all times.
.ro#ide support to remote users.
1eeping a watch on all ongoing ma2or incidents and taking follow up on them with
respecti#e Teams.
.articipating into ma2or incident ridge calls and make sure that high impact
incidents get the right attention and resolution within S3' y pro#iding accurate
and rele#ant updates with proper timeline.
&aking sure that e#ents and alerts generated through system monitors are
worked upon in a timely and prescried manner y the Team.
Trouleshooting and root cause analysis is part of the roles and responsiilities
along with generating reports and coming up with the analysis.
'ttending meetings and pro#iding rele#ant updates to the customer.
W%R( E)&ER*E+$E:
't ER*$SS%+ ,L%-AL *+.*A SER/*$ES &/'. L'.0 ,u12aon.
*uration4 5 year 6 month
7o .rofile4 !T Support $ngineer
$ER'*3*$A'*%+S:
$e1i 1
%erti 8
E.U$A'*%+
'E$H+*$AL S(*LLS
*ataase4 &yS93.
Tools4 :T,S, .uppet Ser#er, Sama, %itrix, '* 'ccount,
+irtual /ox.
&ERS%+AL .E'A*LS
*ate of /irth4
3anguages 1nown4
'ddress4

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