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Gme Hotel Booking System Manual: HOW TO INTEGRATE HBS TO THE HOTEL WEBSITE Page 2

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0% found this document useful (0 votes)
13 views20 pages

Gme Hotel Booking System Manual: HOW TO INTEGRATE HBS TO THE HOTEL WEBSITE Page 2

Tutorial Booking

Uploaded by

KatiaPellegrin
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

GME HOTEL BOOKING SYSTEM MANUAL

CONTENTS HOW TO INTEGRATE HBS TO THE HOTEL WEBSITE Page 2 HOW TO USE THE HOTEL BOOKING SYSTEM (ONLINE BOOKING)... Page 4 HBS ADMIN FUNCTIONS Page 8

Copyright 2005-2011. GME Technical Services Sdn Bhd, Malaysia All Rights Reserved

HOW TO INTEGRATE HBS TO THE HOTEL WEBSITE


Step 1: We need to know the basic detail of the Hotel that will use the HBS; you need to visit this URL [Link] to register your hotel. Fill-up the required details and click Register button. A confirmation email will be sent to the email address you have provided valid registration information. The Figure below shows the sample HBS Registration Form.

The Figure below shows the sample Successful HBS Registration.

Step 2: Once the registration is approved, you will be given a Hotel code, e. g. M100-1-50. The Hotel code is your unique ID to access HBS admin login, reservation system and admin function. HBS Technical support will send a format of IFRAME that you will use in your website in order for HBS reservation system to load in your website. The Figure below shows the sample HBS Reservation module.

Step 3: Here is the sample IFRAME format. Instruction on how to modify the format: 1. You will change the value of CID to the Hotel code that is assigned to your Hotel 2. Change the value of height and width to fit the IFRAME to your Hotel website 3. Add this code to the reservation page of your Hotel, e. g. [Link]/[Link] Hotel Code iframe height iframe width

<iframe id="myframe" src="[Link]?cid=M91-C-100" height="500" width="1100" frameborder="0"> <p>Your browser does not support iframes.</p></iframe>

HOW TO USE THE HOTEL BOOKING SYSTEM (ONLINE BOOKING)


After setting up of IFRAME in your Hotel website reservation page, e. g. [Link]/[Link] The Page 1 of the HBS reservation page should appear. The Figure below shows the sample Page 1 of HBS Reservation module.

Instructions for Page 1: 1. Check the Availability of the Rooms in the Calendar on the right side 2. Select Reservation Date (Check-in and Check-out) 3. Choose Number of Adults and Children from the dropdown menu 4. Agree to the terms and conditions by clicking the Checkbox above the Submit button 5. Click Submit button to continue to Page 2 The Figure below shows the sample Page 2 Room Selection of HBS Reservation module.

Instructions for Page 2: 1. Select the rooms you want to reserve by clicking its drop-down selection 2. After selecting the no. of rooms you want to server, click the Book Now button to continue to Page 3

The Figure below shows the sample Page 3 Guest Information of HBS Reservation module.

Instructions for Page 3: 1. Fill-up the required information and Click the continue button Note: The system will send a copy of Reservation Details to the email address you have provided, make sure you have access to that email address.

The Figure below shows the sample Page 4 Confirmation and Payment of HBS Reservation module.

Instructions: 1. Review the Reservation Details, Choose Paypal if you have Paypal account, Moneybookers if you have Moneybookers account and Alternative Payment if you have credit card 2. Choose your desired payment mode and click PAY NOW button

The Figure below shows the sample Page 4 Confirmation and Payment of HBS Reservation module.

This window will show if your choose Alternative Payment Method

The Figure below shows the sample Booking Reservation Details sent by the booking system.

The system will prompt this message box after 20 minutes of inactivity to the Booking system. You must click the OK button to refresh the Current window and continue the booking.

HBS ADMIN FUNCTIONS


ADMIN FUNCTION LOGIN MODULE To Access HBS Admin Function, you need to go to [Link]

Instructions: 1. Enter your username and password and click the login button

ADMIN FUNCTION - MAIN MENU The Figure below is the Main Menu of HBS Admin functions. The Functions that are available are Admin Profile, Product Settings, Booking System, Booking Settings, Accounts, Company Setting, and Admin Tools.

TIPS: 1. The vertical menu on the left serve as a shortcut menu to all functions found in the Main Menu.

ADMIN FUNCTION ADMIN CHANGE PASSWORD Function to changed the current hotel admin password

ADMIN FUNCTION ADMIN EDIT PROFILE Function to edit the Hotel admin basic information

ADMIN FUNCTION PRODUCT CATEGORY Function to add Product category

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ADMIN FUNCTION ADD PRODUCT CATEGORY Function to add Product Category

ADMIN FUNCTION PRODUCT LIST Function to view all the Product

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ADMIN FUNCTION ADD NEW PRODUCT Function to add new Product

ADMIN FUNCTION EDIT PRODUCT Function to edit selected Product

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ADMIN FUNCTION PRODUCT -> PART LIST Function to add new Part in the selected Product

ADMIN FUNCTION PRODUCT -> EDIT PART Function to edit Part in the selected Product

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ADMIN FUNCTION MONTHLY SALES REPORT Function to show the current sales

ADMIN FUNCTION ROOM AVAILABILITY Function to show the current rooms that are available for online customer, agent allotted rooms , and booked rooms

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ADMIN FUNCTION ROOM ALLOTMENT Function to reserve rooms for Online Booking and for Agent Booking

Instructions: 1. Select the start and end date for the room allotment 2. Choose the room allocation type 3. Choose the Room(s) that you want to include in the allocation process. Use CTRL + Click to select more rooms. Then Click SUBMIT button to start the process. This window below will appear during the allotment process.

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This window below will appear after allotment process. There should be a message Allotment Process is Successful when the process is complete.

You can view the Room Availability Function to check the allotment of rooms.

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ADMIN FUNCTION ROOM UNBLOCKING Function to remove rooms for Online Booking and for Agent Booking

Instructions: 1. Select the start and end date for the room allotment 2. Choose the Room(s) that you want to include in the allocation process. Use CTRL + Click to select more rooms. Then Click SUBMIT button to start the process.

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ADMIN FUNCTION BOOKING CLEARANCE This function is used to Assign rooms for the guest

Instructions: 1. Click the Assign Room Link to go to the Make Booking Function and assign rooms for the selected guest In the Make Booking Function 2. Select rooms, Select Check-in and Check-out date, 3. Fill-up the required information and Click BOOK NOW button The Figure below is a sample Make Booking Function.

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4. View the Room Availability Function to check the details of the guest. Mouse-over on the red box to view the customer details

5. After the guest is successfully booked in the system, you need to click the Assigned link to change the guest current status from Assigning room to Assigned. Below shows the current status of guest that is currently in Assigning room status

Below shows Assigned status of guest

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ADMIN FUNCTION BOOKING LIST Use this function to view details of the Booked Guest

ADMIN FUNCTION MAKE BOOKING Use this function to Manually entry booking details.

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Common questions

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The Booking List function in the HBS serves to provide administrators with a comprehensive view of all booked guests. This function facilitates efficient management by allowing users to easily access and review booking details, ensuring accuracy in guest information and reservation statuses. In conjunction with other admin tools, it aids in managing current bookings, identifying possible errors, or making necessary updates, thus contributing to streamlined operations and improved customer service .

The HBS provides several administrative functions for managing products. Administrators can access these functions via the Admin Function's Main Menu, which includes options to add product categories ('ADD PRODUCT CATEGORY'), view all products ('PRODUCT LIST'), add new products ('ADD NEW PRODUCT'), edit selected products ('EDIT PRODUCT'), and manage product parts ('PRODUCT -> PART LIST' and 'PRODUCT -> EDIT PART'). Administrators must log in to the system via the ADMIN FUNCTION – LOGIN MODULE to access these capabilities, enabling them to efficiently manage various product-related tasks .

Administratively, the Hotel Booking System allows users to manage room availability and bookings through the Admin Function's Main Menu. The system provides functionalities for viewing current room availability, reserving rooms for online booking, and managing agent-allotted reservations. The 'Room Allotment' function handles room allocations by allowing administrators to choose start and end dates, select room allocation types, and choose specific rooms for the process. A successful allotment is confirmed by a message. Further, rooms can be reserved or unblocked using the 'ROOM UNBLOCKING' function wherein start and end dates are selected, followed by specific room selections for the process completion .

The HBS allows customization of reservation settings through its Booking System and Booking Settings functions within the ADMIN FUNCTION – MAIN MENU. Administrators can tailor factors such as room availability, allotment types, start and end dates for bookings, and product settings which include adding new product categories or parts. This enables hotels to align the system functionalities with their operational needs, offering flexibility in room management, pricing, and guest accommodations which can be adjusted dynamically depending on seasonality or changes in hotel policy .

In the HBS, room designation for guests is managed through the ADMIN FUNCTION – BOOKING CLEARANCE. Initially, administrators must use the 'Assign Room' link within the Make Booking function to assign rooms to guests. This involves selecting available rooms, inputting the check-in and check-out dates, and completing the necessary booking information. Upon a successful booking, the administrator can verify the assignment status, transitioning the guest from 'Assigning room' to 'Assigned' via a status change notification. This ensures the system accurately reflects all reservations and room designations .

In the Hotel Booking System, to handle idle sessions, a session timeout feature is implemented. After 20 minutes of inactivity, the system generates a prompt requiring the user to click 'OK' to refresh the current window and continue the booking process. This measure ensures that sessions do not persist indefinitely, reducing the risk of unauthorized access due to inactive sessions lingering. For users, this requires attentiveness as prolonged inactivity could result in session refreshes that may disrupt ongoing booking processes .

To integrate the Hotel Booking System (HBS) onto a hotel website, the first step is to register the hotel at the URL http://202.76.236.49/hbs/frmHBSRegistration.asp by filling out and submitting the required information. Once registration is approved, a unique Hotel Code is assigned, which is necessary for accessing HBS admin login and reservation systems. The next step is to modify and embed the provided IFRAME code into the hotel’s reservation page, ensuring that the correct 'cid' parameter is set to the assigned Hotel Code and adjusting the 'height' and 'width' parameters to fit the website’s design .

The HBS ensures a secure booking process through multiple layers of verification and user authentication. Initially, a unique Hotel Code is assigned upon successful registration, serving as an identifier for accessing both the HBS admin login and reservation systems. For user authentication, administrators must enter valid usernames and passwords to access the system, particularly the admin functions that manage bookings and product settings. Furthermore, security is maintained by setting session timeouts, prompting users to confirm and refresh their sessions after 20 minutes of inactivity, thus protecting against unauthorized access .

In the HBS, after reviewing the reservation details, customers can choose between PayPal, Moneybookers, or an alternative payment method if they have a credit card. After selecting the preferred payment mode, they click the 'PAY NOW' button to proceed. This payment step follows the information input and room selection stages of the booking process, effectively culminating the reservation with a payment confirmation .

The IFRAME code acts as the primary method for embedding the HBS reservation system onto the hotel's website. The parameters within this code can be adjusted to fit the specific design and layout of the hotel's website. Key parameters include 'cid' which must be set to the assigned Hotel Code, and 'height' and 'width' which should be adjusted to ensure the frame seamlessly integrates into the hotel's reservation page without disrupting the site's aesthetic or functionality .

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