MHRM SYLLABUS I semester

[Link] Process And Organisational Behaviour

Sl No 1 Module Module I escri!tion Elements of an organization- Management process in organisationsPlanning-Organising- Staffing- Directing- Controlling evolution of management thought- Scientific Management science and quantitative approach- s stems perspective- contingenc approach !ndividual "ehaviour# "asic ps chological process# attention$ perception$ learning and motivation- concepts and theories- application in management. Personalit # individual differences and personalit approaches and theories of personalit . !nter personal "ehaviour# colla"orative relationship- management of conflict-%.& for understanding interpersonal relations. 'roup# group d namics- intra group phenomenon- group formation and functioning- group morale- group decision ma(ing. )eadership- concepts and theories- leadership effectiveness-leadership st les. role of top$ middle and *unior level managers in organisationdeterminants of managerial effectiveness- "ehavioural issues in organisations- organisational "ehaviour organisational structure and organizational "ehaviour-organisational change and development- organisation gro+th and change process. Organisational development,OD- process-need for OD$ steps in OD$ sensitivit training

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.. P/0)!C PO)!C1 &2D M&2&'E3!&) ECO2OM!CS

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escri!tion introduction-functioning of econom under different economic s stemeconomic aggregates and concepts-'2P and 'DP-gross domestic saving- gross domestic capital formation- aggregate demand and suppl - inflation- emplo ment "alance of pa ment-mone suppl - concepts and measurement monetar polic and fiscal polic - e4ternal factors affecting mone suppl - e4change rate polic - glo"al integration of economies !ndian finical s stem# structure introduction to !ndian mone and capital mar(et- function of commercial "an(s-role and functions of 30!. Pu"lic finance - government "udget- principles of ta4ation- deficit financingtrends in "udgets of central and state government. nature of "usiness -decision ma(ing marginal anal sis optimization. %heor of demand-demand functions - income and su"stitution effectelasticit of demand- demand forecasts .Mar(et structure - completionmonopol -oligopol -non-price competition. %heor of firm- total production function- sales ma4imization-profit ma4imization. Production and cost- economies of scale- cost curves"rea( even anal sis.

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5.&ccounting for management

Sl No 1 Module Module I escri!tion nature$ importance and scope of accounting in "usiness- accounting

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concepts and principles- "usiness transactions-financial "oo(s-*ournal ledger-*ournalizing and posting "usiness transactions "alancing of accounts- meaning of account "alances and preparation of trial "alance measurement of "usiness income-concepts of income statement and "alance sheet-o"*ective and uses- closing of accounts-recording of economic events- preparation of final accounts-computerised accounting s stem. financial statement anal sis# ratio anal sis- liquidit $ leverage$ activit and profita"ilit ratios- statement of changes in financial position- cash flo+ statement. -management accounting- importance of cost accounting- costing techniques *o" order costing "atch costing- process costing- activit "ased costing- a"sorption and managerial costing- standard costing cost volume profit anal sis- "rea(even point- cash "rea(even pointvariance anal sis "udget and "udgetar control- nature$ importance and scope-functional and master "udgets methods of preparation of "udgets-conventional "udgeting performance "udgeting-zero "ased "udgeting-performance control in "udgeting

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6.)E'&) E27!3O2ME2% O8 0/S!2ESS

Sl No 1 Module Module I escri!tion classification of la+ principles of natural *ustice- *udicial infrastructure constitution of !ndia- fundamental right and duties.

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contract la+- general principles-essential elements of valid contract$ consideration- competence of parties- free consent-void and voida"le contracts- performance of contract- discharge of contracts- "reech of contracts-remedies for "reach of contract-quasi contract. )a+ of agenc . 2egotia"le instrument act# cheques "ill of e4change and promissor notes definition and characteristics- dishonour and discharge of negotia"le instruments. Partnership - registration of partnership firms rights and lia"ilities of partners - dissolution of partnership. compan la+- nature and t pes of a companies- incorporation of compan - memorandum and articles of association share capitalprospectus and allocation of shares- mem"ership- "orro+ing po+erscompan meeting and resolution- "oard of directors-accounts and auditcompromise arrangement and reconstruction- +inding up consumer protection act- consumer redressal mechanisms. 8oreign e4change management act - o"*ective and features. C "er la+ in !ndia. Patent act. 9%O provisions.

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:. !28O3M&%!O2 P3OCESS!2' /S!2' COMP/%E3S

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escri!tion !ntroduction to computers- overvie+ computer architecture- input$ output and storage devices- data storage and retrieval- operating s stems9!2DO9S.

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%e4t processing using 9O3D- introduction to the concept of spreadsheet- creation of spreadsheet- range$ formula$ functions and data"ase functions. Creating graphs using spreadsheets- creating macros and menus- importing of data. Data"ase concepts +ith specific reference to relational data"asedata"ase creation- t pe of fields- quer ing. Sorting$ inde4ing and report generation- *oining data"ase and programming using data"ase soft+are- S;) and menu processing. Data communication and computer net+or(- )&2s and 9&2s- net+or( topologies- 9orld 9ide 9e" and "usiness communit - communication through computer net+or(- E-commerce$ E8% and e-mail.

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<. 0/S!2ESS COMM/2!C&%!O2

Sl No 1 Module Module I escri!tion Communication- communication process- functions of communicationt pes of communication- channels of communication- "arriers of communication- effective communication- ph sical and ps chological "arriers.

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Development of oral communication- inter personal communicationintervie+s- conversational s(ill- pu"lic spea(ing- nature$ structure and st les of speeches- pu"lic meeting- "oard meeting- "usiness presentations- role of audio visual aids and computers in oral presentations. Development of +ritten communication s(ills- letter +riting- report +riting- t pes of report$ self report$ intervie+ report$ evaluation report$ pro"lem solution report$ research report and issues report. &nal sis and interpretation of reports- preparation of resume and *o" applicationsmemorandum. "usiness communication# structure and formats of various official documents li(e memo$ note$ quotation$ inter office and intra office communications$ correspondence +ith e4ternal organisations. Managing "usiness communications$ role of computer net+or(s in "usiness communication. art of listening- listening vs. hearing "arriers to effective listening- non ver"al communication- "od language- 2)P

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=. 0/S!2ESS &2D E%>!C&) 7&)/ES

Sl No 1 Module Module I escri!tion introduction to ethical principles of societ - universal moral principlesgeneral moral issues engulfing modern societ - corruption- ecological concerns- discrimination- la+ and ethics.

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Ethical issues in capitalism and mar(et- sociall responsi"le "usiness "ehaviour- role of ethics in "usiness success- ethical "usiness practices in different countries. ethical dilemma in mar(eting- production development- finance- human resources management- technolog management- completion and ethics 0uilding and maintaining ethical climate in "usiness- role of ethical leadership- dimensions of ethical leadership- ethical "usiness strateg formulation- resolving moral dilemmas. !nitiatives for maintaining organisational ethics- social audit of "usinesscorporate governance s stem- legal s stem- corporate governance initiative in !ndia

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'( )uantitative Methods *or Managers

Sl No 1 " Module Module I Module II escri!tion 8unctions &pplications of functions ? progressions Set theor permutations and com"inations Matrices Marchov %heor Presentation of data 'raphs and charts- frequenc distri"ution scales of measurements nominal$ ordinal$ interval and ratio.

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Descriptive statistics# measures of central tendenc measures of dispersion measures of position 0asic Pro"a"ilit concepts- marginal$ *oint and conditional pro"a"ilit . 0a e@s %heorem- decision tree. Pro"a"ilit distri"utions- 0inomial normal$ Poisson- e4ponential sampling distri"utions !nference Estimation$ confidence intervals. > pothesis testing tests ,A test B % test-$ t+o population means ,!ndependent sample and independent samples-. Chi square test- &2O7&. Correlation B regression anal sis coefficient of correlation ran( correlation simple regression anal sis least square method coefficient of determination

S+M+S,+R II
1(+nvironment Management Sl No 1 Module Module I escri!tion -once!t o* [Link] [Link] develo!ment / Issues a**ecting ecological [Link] / !o!ulation gro1th2 de!letion o* natural resources / Industrial and [Link] !o!ulation / [Link] 1arming(

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Im!act o* industrial a.d .usiness activities on the environment / role o* com!etition and consumerism / issues in environment management *or .usiness / natural resources and energ3 management / o!timal use o* *ossil *uels / sue o* non conventional energ3 resources Concern for environment# in product development - production process pac(aging - distri"ution - mar(eting - strategies for ensuring environment friendl "usiness operations - green fuding - environmental ethics Managing !ndustrial pollution - developing rec cling technolog managing industrial +aste - maintaining "io-diversit - government and institutional support for esta"lishing and maintaining environment friendl "usiness. Environment impact studies and assessment - environment accounting and audit - environment management s stem - EMS standards - !SO C6DDD - international initiatives for environment management - 9%O provisions and other international treaties - issues and challenges for environment management in the glo"alised +orld.

"( 4inancial management Sl No 1 " Module Module I Module II escri!tion 3ole of financial functions in management of an enterprise - nature of financial decisions - goals of financial management - concept of value and return - time value of mone - ris( and retrun Cost of capital - meaning - estimation of cost of capital of different components - +eighted average cost of capital - capital "udgeting nature of investment decisions - investment evaluation - pa "ac(

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period$ accounting rate of return$ 2P7$ !33$ Profita"ilit inde4 - capital rationing. Capital structure$ meaning and importance - theories on capital structure - factors influencing capital structure - approaches to capital structure decisions - optimum capital structure - financial and operating leverage. Dividend theories - dividend polic - forms of dividend - practial considerations in dividend decision. 9or(ing Capital - importance in the success of a firm - determinants of +or(ing capital - factors affecting +or(ing capital requirements - concept of operating c cle - managing receiva"les - credit polic and standards inventor management - managing pa a"les - managing cash - cash management models. Module 7 Short term and long term sources of finance # commercial papers - factoring - inter corporate deposits - accurals - +or(ing capital loans - fi4ed deposits - shares - de"entures - term loans - venture capital - lease financing. Management of financial restructuring - de"t equit s+aps - asset "u outs - )0Os - overvie+ of mergers$ acquisitions and amalgamations

#( Mar5eting Management Sl No 1 Module Module I escri!tion 2ature and scope of mar(eting - evolution of mar(eting - the orientation of management to+ards mar(eting - concepts of production$ product and sales - the mar(eting concept - the philosoph of customer orientation sociental mar(eting and relationship mar(eting - the mar(eting environment and environment scanning - mar(et oriented strategic planning Mar(eting research - scope$ importance$ process - mar(eting intelligence

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s stem - consumer mar(ets and consumer "ehaviour - organisational "u ing "ehaviour - competitors - "alancing customer and competitor orientation - demand forecasting methods - segmentation - mass mar(eting$ customized mar(eting and target mar(eting - "ases of segmenting - consumer and industrial mar(ets - mar(et targeting evaluating and selecting segments - products and services - positioning. Product decisions - product mi4 - (inds of products and services consumer products - industrial products - services - product management - product life c cle stages - product life c cle strategies ne+ product development - stages - adoption - diffusion processes "rand management - "rand e4tension - strategies for "randing pac(aging decisions %he role pricing in mar(eting - pricing policies - pricing strategies distri"ution - channels-need$ t pes of 7MSE >MS - channel conflicts channel mem"ers - retailers - +holesalers - agent middlemen 7s merchant middlemen - channel logistics Promotion - role of promotion in mar(eting - promotion mi4 advertisement - pu"licit - sales promotion - direct selling - comparative advantages and disadvantages - Evaluation and control of mar(eting activities - glo"alisation$ consumerism$ green mar(eting

$( Research Methodolog3 Sl No 1 " Module Module I Module II escri!tion 3ole of research in decision ma(ing - need and scope of research in "usiness - steps in scientific research process - pro"lem identification research o"*ectives - h pothesis formulation. 3esearch design$ e4plorator $ descriptive$ causal. Methods of data collection - primar data and secondar data - o"servation$ intervie+$ questionnaire. !nstruments for data collection - questionnaire$ intervie+ schedule - relia"ilit and validit

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/nit of anal sis$ population$ sample - sampling techniques$ pro"a"ilit sampling$ simple random sampling$ stratified random sampling$ s stematic random sampling$ cluster sampling$ non-pro"a"ilit sampling convenient$ *udgmental$ quota$ sno+-"all sampling. Sampling error and non-sampling error - attitude measurement and scaling 2on-parametric tests - multivariate statistical techniques - multiple regression - discriminant anal sis - factor anal sis - cluster anal sis 7 ;ualitative research methods - case stud method - content anal sis focus group - pro*ective techniques - in-depth intervie+ - research reports - different t pes of reports - different formats of research reports oral presentations of reports - research applications in functional areas of management.

&( O!erations Research Sl No 1 Module Module III escri!tion 2et+or( Models$ PE3%FCPM# &pplications and importance - net+or( construction - determination of critical path$ slac(s and floats - crashing resource allocation - determination of PE3% times - inventor management techniques - EO;. !ntroduction to integer programming$ d namic programming$ goal programming - theor of game ;ueuing %heor # "asic elements of a queuing model - operating

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characteristics of a queuing s stem ,MFMF! Model- - simulation - "asic concepts - monte carlo simulation. !ntroduction to O3 - application of O3 techniques in modern managerial decision-ma(ing - linear programming - formulation of )P - graphical method - simple4 method - special cases ,degenerac $ alternative optima$ un"ounded solutions and infeasi"le solutions- - concept of dualit and sensitivit anal sis. &pplication of )P# transportation models# north+est corner rule. MOD! method$ minimum cost method of getting first feasi"le solution. 7ogelGs appro4imation method$ degenerac - trnasshipment model - assignment model - >ungarian method.

6( O!erations Management Sl No 1 Module Module I escri!tion !ntroduction to Production and Operations function$ interaction of operation management +ith other functional areas of management$ manufacturing and non-manufacturing operations and their classifications$ operations strateg as part of corporate strateg . >istorical developments$ 0alanced Scorecard$ 0P3$ Concurrent Engineering Operations planning and control$ Operations forecasting- forecasting

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methods- quantitative and qualitative 8acilit locations- cost competition and hidden factors- steps in location selection. % pes of manufacturing s stems and la out- facilit la outs- la out " products and process- line "alancing. Design of operations s stems- capacit planning models$ estimation of capacit requirements$ application of C7P anal sis. Materials handling# principle equipments- reduced cost of materials handling. 9or( stud $ time and method stud # definition- importance-aims and procedures- implication on productivit -+or( measurement- +or( sampling- +or( environment-industrial safet value anal sis. !ntroduction to Material Management# managing purchases$ purchase process. Managing inventor $ Stores and +arehouse management. Classification of inventor -&0C$7ED and 8S2 anal sis Managing vendors- vendor anal sis$ rating and selection$ procedure and criterion !ntegrated Materials Management-M3P !$ M3P !! Maintenance Management function- t pes of maintenance- preventive and "rea(-do+n maintenance. Concept of qualit $ qualit planning$ qualit controls " varia"les and attri"utes$ Statistical ;ualit Control Principles of metrolog $ management of qualit in an organizationqualit circles-!SO s stem-!SO certificationprocedure and documentation$ !SO audits.

7( Human Resource Management

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escri!tion !ntroduction $ Definition and scope of >3M >uman resource Planning Ho" anal sis$ *o" description$ *o" specification. 3ecruitment$ sources of man po+er suppl $ Selection$ %est$ !ntervie+

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and reference !nduction and placement Performance appraisal$ concepts and purpose$ Method and techniques %raining and development$ assessment of training$ need and training methodolog $ evaluation of training schemes$ Management development programme$ emplo ee counseling$ promotion$ transfer and career planning Compensation +age and salar administration$ e4ecutive compensation pac(ages$ *o" evaluation$ incentive scheme and "onus. 9elfare administration$ emplo ee +elfare and "enefit schemes$ qualit of +or( life$ emplo ee morale and *o" satisfaction !ndustrial relations concept and approaches$ role of government$ emplo ers and trade unions in !3$ emplo ee emplo er relationship$ union management relationship !ndustrial disputes$ causes and effects$ !3 machiner $ collective "argaining$ conciliation$ ar"itration$ ad*udication$ modern trends Emplo ee grievance handling and redressed$ complaint and grievance$ grievance handling$ machiner and procedure$ discipline$ standing order$ suspension$ retrenchment and dismissal$ participative management$ +or(s committee$ *oint management council$ human resource information s stem$ computerization

'( Management In*ormation S3stem Sl No 1 Module Module I escri!tion Management process and information needs- concept of data and information s stem approach to pro"lem solving information s stems s stem classifications for managerial decision ma(ing information s stem for competitive advantage !nformation s stem "uilding stages in s stem anal sis other methodologies for s stem development developments in s stem implementation "usiness process reengineering

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Classification fo information s stems office automation s stems$ intranet$ group +are decision support s stem e4pert s stem concept of E3P$ C3M$ SCM &pplications of information s stem in functional areas >3!S 8!S Manufacturing !nformation s stem Mar(eting information s stem application of !% "an(ing and financial services. !ntroduction to net+or(ing information flo+s in net+or(ed +orld +ide +e" ena"ling technologies securit concerns in information s stems regulation for net+or( !S securit .

S+M+S,+R III
1( [Link] Management S3stem Module Module I Module II escri!tion !ntroduction to D0MS - vie+s of data - data models - languages different t pe of data"ase s stems - data"ase adminstration - data"ase users. Data models - E3 model - concepts$ design issues - E3 diagrams entit sets - design of E3 data"ase schema - reduction of schema to ta"les - relational models - structure of relational data"ase - relational alge"ra. S;) - "asic structure$ operations$ functions$ queries - derived relations DD) - modification of data"ases - transaction concepts - states concurrenc controls quer optimization 3elational data"ase design - pitfalls in relational data"ase design decomposition - normalization - normalization techniques - domain (e normal form and alternative approaches to data"ase design - data"ase "ac( up and recover Emerging trends in data"ase management - o"*ect oriented data"ases decision support s stems - data mining - data +arehousing - multimedia data"ases - geographic data"ase - distri"uted information s stems Sl No 1 "

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"( [Link] Business +nvironment Sl No 1 Module Module I escri!tion !ntroduction to international "usiness - glo"alization of the +orld econom - 9orld trade and foreign trends - technological changes t pes of international "usiness - economic$ political and legal s stems the cultural dimensions of international "usiness. %he glo"al trade and investment environment - government influence trading practices - independence$ interdependence and dependence +orld financial environment - cross-national cooperation and agreements - tariff and non-tariff "arriers - 9%O$ regional "loc(s - production and operations management in international trade 'lo"al financial environment - foreign e4change mar(et mechanism determinants of e4change rates - nature of international capital mar(et the Euro currenc mar(et - off shore financial centers - international "an(s - non-"an(ing financial institutions 'lo"al competitiveness# e4port management - procedures - e4port and import financing - e4prot assistance - licensing and *oint ventures glo"alisation of human resource development - research and development in glo"al mar(et 'lo"alisation +ith social responsi"ilit - +orld economic gro+th and environment - countr evaluation and selection - international "usiness diplomac - negotiation in international "usiness - issues in asset protection - multilateral settlements.

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#( Social Securit3 and +m!lo3ee 9el*are Sl No 1 Module Module I escri!tion Concepts of +elfare and emplo ee +elfareE principles and philosophical approaches to emplo ee +elfare$ +elfare as an >3 function. >istorical development of emplo ee +elfareE 2eed and scope of emplo ee +elfare in !ndiaE 3ole of 'overnment$ Management and %rade /nions in +elfareE agencies of emplo ee +elfare. 9elfare as social responsi"ilit of "usiness$ +eflare auditE impact of +elfare on la"our productivit Module !! Concept of social securit E !)O and social securit $ social securit measures in !ndiaE Pertinent legislation - 9or(menGs Compensation &ct CI.5$ Emplo ees State !nsurance &ct$ CI6J$ Emplo ees Provident 8und and ,Miscellaneous Provisions- &ct$ CI:.E Maternit "enefit &ct$ CI<CE Pa ment of 'ratuit &ct$ CI=.. 9elfare )egislations# 8actories &ct$ CI6JE Plantations )a"our &ct$ CI:CE Contract )a"our ,3egulation and &"olition- act$ CI=DE Kerala Shops and Commercial Esta"lishment &ct$ CI<DE Kerala )a"our 9elfare 8und &ct$ CI=:. Condition of +or( environment$ hours of +or($ shift s stem$ >ouse(eeping in industr E Canteen and Creche - "enefits$ services and administrationE &dministration of leaves and holida sE Kerala 2ational and 8estival >olida s &ct$ CI:JE 9or(erGs Education Scheme$ Emplo ees Co-operatives and Credit SocietiesE !ndustrial >ousing 2eed and importance )a"our &dministration - scope and functionsE !)O - o"*ectives$ organizational setup and functions influence of !)O on !ndian )a"our &dministration$ Central 'overnment machiner for la"our administration$ Ministr of )a"our and Emplo ment$ Central )a"our !nstitute. State 'overnment machiner - State la"our department - administrative set up$ functionsE Directorate of 8actories and 0oilersE Kerala 8actories ,9elfare Officers- 3ules$ CI:=. )a"our Statistics and 3esearch &gencies and areas of research. )a"our polic of the Central and State 'overnments - !mpact of Economic )i"eralization on la"our polic $ Emplo ee 9elfare in the

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present !ndian conte4t$ Emergin trends in emplo ee +elfareE Emplo ee +elfare in the !% sector.

$( Management o* -hange and Organi:ational2 evelo!ment Sl No 1 Module Module I escri!tion Change - 2ature of change$ Planned and /nplanned change$ Organizational change - forces for change - aspects of change resistance to change - approaches to managing organizational change contri"ution of Kurt )e+in. Organizational %ransformation$ concepts of %ransformation and %ransitions$ Strategies of %ransformation$ %he L2e+L and L3ene+L Strategies$ %heL%op do+nL and L0ottom /pL strategies$ %ransformation theories - Scientific revolution. Organizational Development - concept and evolution - characteristics of OD - organizational effectiveness and OD - OD process - phasesin OD OD interventions. Organizational Development programs and techniques - 'rid training Managerial grid - 0la(e and Mouton grid - 2e+ managerial grid - 3ensis )in(ertGs Managerial S stems - S stem C to 6 continuum - 8ieldlerGs )eadership contingenc model$ 7room - 1etton contingenc Model >erse 0alnchard %ridimentional leader effectiveness model - 3iddenGs 5-D management - conference "oard management - training score Stamform po+er matri4 - surve guided developmentFsurve feed"ac( team "uilding. Emerging OD approaches and techniques - simplistic approach of Kir( Patric( - Peter SengeGs )earning Organization$ ScheinGs dialogue approach - Hapanese management - tom Peters - OD in the conte4t of )i"eralizationE Strategies for Organizational gro+thE Computerization and Organizational DevelopmentE !ndian e4perience of OD in Pu"lic and Private Enterprises.

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&( Man Po1er Sourcing Sl No 1 Module Module I escri!tion >uman 3esource Planning# Concept and O"*ectivesE >3P at Micro and Macro levels$ >3P and 0usiness plans. Different &pproachesE >uman 3esource Planning ProcessE Demand and Suppl 8orecastingE %he )a"our Mar(et$ anal sis Sources of demand and suppl of manpo+erE Different tools and techniquesE )a"our +astage - &"senteeism and la"our turnover. Overall planE Career ManagementE Career Planning$ Career Paths$ Career &nchors$ Career Development Ho" &nal sis# Ho" DescriptionsE *o" SpecificationsE *o" designingG >uman 3esource !nventor E >3 &ccounting 3ecruitment # 3ecruitment Polic $ &pproaches$ Sources of 3ecruitment$ &dvertisements$ 9e" 3ecruitment$ %he Emplo ment E4change ,Compulsor 2otification of 7acancies- &ct$ CI:I. Selection# Concept and Process of selectionE application 0lan($ 9eighted &pplication "lan($ 3esume$ 3esume Scanning Ps chological %ests - Definition$ Purpose$ Characteristics and developing Ps chological tests$ Different t pes of test$ interpreting test results$ 3elia"ilit and validit . Emplo ment !ntervie+FSelection !ntervie+ing# PurposeE % pes of !ntervie+sE intervie+ techniquesE intervie+ing s(ills$ advantages and limitations of intervie+sE DOGs and DonGts of selection intervie+ing. medical chec(ups$ 3eference and "ac( ground chec($ Choice of selection methods$ &ssessment Centres$ 3elia"ilit and validit of selection tools. Emplo ment offersE service conditons$ contract of emplo ment$ Ps chological contract. Standing Orders$ !ndustrial Emplo ment ,Standing Orders- &ct$ CI6<. !nduction# !mportance$ Socializing the ne+ emplo ee$ Different t pes of socialization. Placement$ Differential Placement. Pro"ation and Confirmation. &pprenticeship training$ %he &pprentices &ct CI<C. Promotion and %ransferE policies and procedures.

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6( Per*ormance Management and Re1ard S3stems Sl No 1 Module Module I escri!tion Performance Management# 0asis$ definition$ purpose$ principles$ concerns$ Ethical considerations$ scope and "ac(ground$ Performance Management as a 0usiness strateg $ %heoretical frame +or(# 'oal settling theor $ E4pectanc theor E Designing of performance management s stems# setting goals$ measuring performance$ 3e+arding performance$ process lin(s$ 8eed"ac( and &mendments Performance &ppraisal# Concept$ 2eed and o"*ectivesE /ses and process of Performance appraisal$ Characteristics of effective appraisal s stemE Different Methods of P&# %raditional and modern$ 5<D degree appraisal$ Management " O"*ectives ,M0O-E P& for Managers$ supervisors and 9or(ers. Developing an &ppraisal Program$ Choosing the appraiser$ 3ole of >3 and )ine Managers$ 3elia"ilit and validit of &ppraisal$ training for evaluation$ Post &ppraisal intervie+$ 8eed "ac($ potential appraisal$ identification of training needs. Post &ppraisal Counselling. 3e+ard Management# Concept and significance$ foundation of the re+ard s stem$ Economic theories relating to pa $ ps chological and motivational theories affecting re+ard. 3e+ard philosoph $ strateg and polci E Principles of pa determination. Compara"le +orth and Equal 3emuneration$ )a"our mar(et characteristics and Pa 3elatives$ Equal 3emuneration &ct$ CI=<. )eal frame+or( for pa determination and pa ment of +ageE %he Pa ment of 9ages &ct$ CI5<. Evaluating and Developing 3e+ard ProcessesE Determining pa levels and relativesE !nternal Equit - Ho" evaluation$ traditional and recent. Computer aided *o" evaluationE *o" and competence &nal sis. E4ternal Equit # Mar(et pa and Pa Polic E compensation surve s. other machiner for +age fi4ation# 9age 0oards$ Pa commissions$ Collective 0argaining$ Statutor +age fi4ation# Minimum 9ages &ct$ CI6JE and &d*udication. Determining salar structure$ designing and implementing salar structuresE Performance related pa E S(ill "ased pa and competence related pa . Concept of dearness allo+ance$ methods of computing Dearness &llo+ance$ consumer price inde4 and its

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construction. !ncentive Schemes - individual$ groupE team re+ardsE 2on-financial re+ards Emplo ee "enefits and &llo+ancesE 8ringe "enefits - Monetar and non monetar 9elfare - Statutor and non-statutor E lin(ing pa and productivit $ Collective 0argainingE Producitvit "argaining$ annual 0onus$ Pa ment of 0onus &ct$ CI<:E Profit Sharing and Share o+nership$ ESOP. %a4 considerations. Emplo ee separation - Policies$ procedures$ "enefits$ e4it intervie+s - e4it policies - 73S - >3 3etention.

7( Industrial Relations Sl No 1 Module Module I escri!tion !ndustrial 3elations# Philosoph and concept$ Origin$ and development of !3$ Conte4t and environment of !3. &pproaches to !3# >uman 3elations approach$ Ps chological &pproach$ Sociological &pproach$ gandhian &pproach$ Mar4ian &pproach and DunlopGs S stems &pproach. %rade /nions# Concept and o"*ectives$ registration$ structure$ functions$ mem"ership$ union leadership$ trade union disputes$ recognition of trade unions$ !ndian %rade /nions &ct$ CI.<. Participative managementE concept$ o"*ectives$ evolution$ industrial democrac $ participative models$ approaches$ forms of participation$ levels of participation$ emplo ee empo+erment$ evaluation of schemes in !ndia. Collective 0argaining# Concept$ origins and developmentE Pre-requisites for effective collective "argaining$ Process of collective "argaining$ collective 0argaining &pproaches and %echniques$ Collective "argaining and )egal 8rame+or(# %rends and practice of Collective 0argaining in !ndia Discipline - 2ature and concept$ &pproaches to DisciplineE Statutor and non statutor measures for Discipline. Standing orders$ Service 3ules$ Code of DisciplineE 'rievance# Concept$ significance$ methods of redressal. Domestic enquir -principles of 2atural Hustice$ Misconducts$ Disciplinar procedures$ Punishment$ Positive Disciplinar intervention$ 3emedial counselling !ndustrial disputs# Causes$ Manifestation and Effects$ %rends in industrial Disputs in !ndia$ !nstruments of Economic coercison# Stri(e$ )oc( out$ )a -offE 3etrenchment and ClosureE /nfair )a"our practices$ Disputs settlement machiner # !ndustrial Disputs &ct$ CI6=E Collective 0argaining$ Conciliation$ 7oluntar &r"itration$ &d*udication. !ndustrial 3elations &udit$ !ndustrial 3elations 3esearch.

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'( Human Resource Sl No 1 Module Module I

evelo!ment escri!tion >uman 3esource Development ,>3D-# Concept$ Origina and 2eed for >3DE Overvie+ of >3D as a %otal S stemE &pproaches to >3DE S stems &pproach to >3D$ >3D Strategies$ >3D st les and culture$ >3D structures$ >3D competencies. >3D interventions# Performance &ppraisal$ Potential &ppraisal$ 8eed"ac( and performance coaching$ %raining$ Career Planning$ OD or s stems Development$ 3e+ards$ Emplo ee 9elfare and ;ualit of 9or( )ife. >3D staffing# 3ole of %op Management in >3D$ 3oles of >3 DeveloperE Ph sical and 8inancial 3esources for >3DE >3D climate$ >3D auditE >3D Score Card Collective 0argaining# Concept$ origins and developmentE Pre-requisites for effective collective "argaining$ Process of collective "argaining$ collective 0argaining &pproaches and %echniques$ Collective "argaining and )egal 8rame+or(# %rends and practice of Collective 0argaining in !ndia )earning and >3D# Models and CurriculumE 8actors and Principles of )earning# 'roup and !ndividual )earningE concept of learning OrganizationsE >3D %rends# 0ehavioural Science$ Organization Development %ransactional &nal sis$ &ssessment Center$ 0ehaviour Modelling and Self directed learningE Evaluating the >3D EffortE Data 'atheringE &nal sis and 8eed "ac(E >3D e4perience in !ndian Organizations$ 8uture of >3D. >uman 3esource %raining# Concept and importanceE >3D and %raining Polic $ &ssessing %raining 2eedsE Process of %rainingE Designing and Evaluating %raining and Development Programmes. : Module 7 % pes and methods of %rainingE %raining +ithin industr ,%9!-E On the *o" and off the *o"E %raining Methods# )ecture$ incident process$ 3ole Pla $ Structured and /nstructured Discussions$ in 0as(et E4ercise$ Simulation$ 7esti"ule %raining$ Management 'ames$ Case Stud $ Programmed instruction$ Computer 0ased %raining$ %eam Development$ %ransactional &nal sis and Sensitivit %raining. Coaching and MentoringE 3evie+ of %raining programmes in !ndia.

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S+M+S,+R I%
1( Strategic Human Resource Management Sl No 1 Module Module I escri!tion Strategic Management# nature and significance of strategic management$ dimensions of Strategic DecisionsE 8ormalit in Strategic Management$ value of Strategic Management. Strategic Management Model and its components$ )imitations of Strategic Management. Strateg 8ormulation# 8ormulating a compan vision$ mission$ o"*ectives and goalsE anal sing the EnvironmentE 8orces influencing strateg 8ormulation# S9O%$ Portfolio Models$ PorterGs Model$ 'eneric strategies$ Environment forecasting$ anal sing the compan profiles$ formulating long-term O"*ectives and 'rand strategies. Strateg &nal sis and choice. Evaluating Multinational Environments !!! Strateg implementation# Operationalizing the Strateg $ annual o"*ective$ 8unctional strategies and 0usiness Polic $ !nstituionalizing the strateg # structure$ leadership and cultureE 'uiding and Evaluating the strateg corporate strateg and glo"al strateg >uman 3esource Strateg # Concept$ &pproaches$ >3S and 0usiness Strateg E 3ole of >3M in formulating Corporate Strateg $ >3 strateg and 8unctional Strateg . Change management$ &ssumption# !ntentions$ !mplementation and interpretatin$ Change management strategies# training and Development StrategiesE Performance ManagementE !ndustrial and +or( place relations$ culture$ organizational performance and >uman 3esource Strateg E !nternational >uman 3esource Strateg E >3M Strateg and difficulties in its implementation 2e+ Economic Polic and >3M strateg E Co-operative >uman 3esource Strateg E 3ole of >uman 3esource in Strateg 8ormulationE integrating >uman 3esources in strategic DecisionsE >uman 3esource Sorting$ >3S and >3!SE >uman 3esource Strateg - some (e issuesE >3M Strateg for 8uture.

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"( +m!lo3ee -ounseling Sl No 1 Module Module I escri!tion !ndustr and its impact on the emplo ee# approaches to deal +ith human pro"lems of +or(place$ conceptual understanding and tac(ling pro"lems arising out of +or( situation - malad*ustment$ ill-health$ occupational diseases$ mental health disorders$ relationship in +or(-setting indiscipline$ chronic a"senteeism$ alcoholism$ drug addiction$ inde"tedness$ housing and famil pro"lems - pro"lems of specific groups such as the "ac(+ard$ the handicapped$ the older$ ounger and +omen emplo ees - se4ual harassment at +or( place. Concept$ o"*ectives and scope of occupational social +or($ functions and tas(s of social +or(erE Emplo ee &ssistance ProgrammesE initiating services including educational$ recreational$ famil and communit +elfare +ithin and outside the +or(place$ special communit pro*ects underta(en " the organization. Emplo ee Counselling - meaning$ need and goals of counselling at +or(placeE emergenc and gro+th of counselling servicesE approaches to counsellingE % pes of counselling - e4isting$ facilitative$ preventive and developmental$ directive and non-directive. Conselling process-"eginning$ developing and terminating a counselling relationship$ and follo+ upE assessing clientGs pro"lems$ selecting counselling strategies and interventionsE changing "ehaviour through counsellingE counsellorGs attitude and s(ills of counsellingE counsellor counselee relationship and counselling environmentE special pro"lems in counseling &pplication of counselling to organizational situations +ith a focus on performance - counselling - post appraisal counselling and counselling for career advancement$ counselling for retirement and 73SE role of >3 e4ecutives in emplo ee counselling and development of their counselling s(ills.

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#( Human Resource Planning Sl No 1 Module Module I escri!tion >uman 3esource Planning - Meaning and definition$ importance$ 2atural 3esources and >uman resources$ !nvestment in >uman 3esources$ Efficient use of >uman 3esource$ Modern mar(et investment theor $ Mar(et Portfolio$ Enumerating the assets$ Calculating the mar(et value of assets$ >uman Capital as an illiquid and non-mar(eta"le assets. >uman Capital$ !nvestment in >uman Capital$ Education$ %raining and Development$ E4penditure and Productivit . >uman 3esoruce &ccounting - Concept$ O"*ectives$ Converting >uman data into mone value$ )imitations of >uman 3esource &ccounting. &pproaches to >uman 3esource &ccounting - !nvestment approach$ !nvestment in human resources$ 3ecruiting and %raining Costs$ Depreciation$ 3ates of 3eturn$ Measuring return on human assets$ Prevention of >uman 3esource 9astage. Organizational Climate &pproach - !mprovement and determination of organizational climate$ Determination of changes in >uman 3esources 7aria"les - increased costs$ cost reduction and future performance 3esponsi"ilit accounting and Management control - Management Control structure and process$ classification of cost in responsi"ilit accounting$ 0ehavioural aspects of Management control. >uman 3esources as social capital$ Mentoring and development of social capital$ Social control$ >3 accounting and "ench-mar(ing Personnel costs$ &uditing and accounting$ &udit %echniques$ >3 &udit$ >3D &udit$ 0alance Score Card$ >3D Score Card - &ccounting and 8inancial Statements.

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$( Human Resource In*ormation S3stems Sl No 1 Module Module I escri!tion !ntroduction to >uman 3esource !nformation S stems# 3ole pla ed " >3!S in the operation of human resources management function Management decision ma(ing for >3 - Strategic advantage - challenge of "usiness process reengineering and glo"alization of >3 function 0usines imperative for >3 %ransformation - >3 as "usiness partner focus on real "usiness value - formulation of success factors for allocation of priorities and resources. &pplication Soft+are Development# Deriving technical design specs user involvement in development process - identif ing "usiness needs translation of "usiness needs into functional requirements for >3!S - role of application s stems soft+are - revie+ of >3 soft+are for operational B administrative roles of >3 function. Colla"orative S stems# /se of intranet and e4tranets to support communication B colla"oration - specific enterprise colla"oration s stem as tools for communication of ideas$ sharing resources B co-operative +or( efforts associated +ith >3 "usiness processes and pro*ects. Consultative 3ole# "asic concepts and components of management information$ decision support and e4ecutive information s stems application s stems soft+are for consultative role of >3. &pplication soft+are for Strategic 3ole of >3# 8undamental concepts of strategic advantage through information technolog Organizing of >3!S implementationFManaging Change - fucntional and process alignments core competencies of >3!S team. 0P3 of >3 function# Process of +or(-flo+ anal sis &ssessing 0usiness 7alue - Cost *ustification methodologies

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&( So*t1are Pro;ect Management Sl No 1 " Module Module I Module II escri!tion Pro*ect Management# !ntroduction$ Pro*ect ideasE screening pro*ect ideasE pro*ect feasi"ilit E mar(et opportunit anal sisE technical feasi"ilit $ financial feasi"ilit E pro*ect scheduling$ use of net+or( techniques. Soft+are Development Overvie+# Soft+are engineering - impact of soft+are engineering on soft+are development Soft+are )ife C cle - )ife c cle models - implementation of life c cle model - application of the c cle models Planning the soft+are pro*ect# Structure of plan components - %echnical plan - 3esources plan - qualit considerations - levels of planning pro*ect plans - State plans - Detailed plans - individual +or( plans E4ecution Plan - planning guidelines Pro*ect Monitoring and Control# Pr*ect initiation - end-stage assessment mid-stage assessment - chec(points - pro*ect closure - pro*ect measurement B revie+ - qualit revie+ - %echnical e4ceptions configuration management - qualit assurance - qualit concepts qualit planning - qualit revie+ - qualit characteristics. Productivit guidelines# Soft+are pac(ages - productivit attri"utes productivit tools B their selection - esta"lishing a productivit improvement program - motivation factors for soft+are development.

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6( [Link] Human Resource Management Sl No 1 Module Module I escri!tion !nternational >uman 3esource Management ,!>3M-# Concept$ Scope and Significance$ Multinational Corporations and Cultural Dimension$ Strategic Planning in Multinational Corporation$ Organizational structure of Multinational Corporations# %heories and Models. !nternational >uman 3esourceE Selection$ Cross 2ational Differences in Personnel and Organization Policies$ Sources of >uman 3esources$ >ome-countr 2ationals$ >ost-Countr 2ationals$ %hird-Countr nationalsE Selection Criteria for !nternational &ssignments# &dapta"ilit to Cultural change$ Ph sical and Emotional health$ Motivation for a 8oreign &ssignment$ )eadership &"ilit $ )anguage %raining and !nternational >uman 3esource Selection Procedures Compensation and &ppraisal an !nternational PerspectiveE Multinational Corporations and Compensation S stems. Common Elements of Compensation Pac(ages# Pa $ 0onus$ Stoc( Option$ !ncentives and Performance &ppraisal S stems %raining and Development of !nternal StaffE O"*ects and ConsiderationsE &reas and % pes of %raining programmesE Cultural assimilatorsE %he technicalities of trainingE OD in !nternational SettingsE 'lo"al )eadership Development Module 7 %ransnational !ndustrial 3elationsE )a"our 3elations in the !nternal PerspectiveE Conflict 3esolution in Multinational CorporationsE Common forms of !ndustrial Democrac to Multinational CorporationsE /nion Organization and )a"our 3elations at the enterprise level in M2Cs - 8uture Directions of !>3M.

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