Competency Based Interview Questions
CBI questions
Interview Questions
ASSERTIVENESS CO ERCIA! A"ARENESS
3 3 # # # ) , ,
Industry Awareness Con$%ict Creativity &ecision ma'in( *ro+%em So%vin( Team "or'
Team Et-ics..................................................................................................................................................................................... / Team Et-ics ENER01 2 RESI!IENCE otivation / 3 3
otivation to move ro%es................................................................................................................................................................ 45 otivation to move ro%es 6%e7i+i%ity 45 45
CBI questions
!eaders-ip *%annin( and Or(anisation Communication S'i%%s
44 48 43
*resentations................................................................................................................................................................................. 43 *resentations 43
"ritten........................................................................................................................................................................................... 43 "ritten Career 0oa%s 9o+ *er$ormance 43 4# 4#
Questions
Answers
ASSERTIVENESS COMMERCIAL AWARENESS
Some o$ t-e +est +usiness ideas are +orn out o$ an individua%:s a+i%ity to c-a%%en(e ot-ers: ways o$ t-in'in(. Te%% me a+out a time w-en you were success$u% in c-a%%en(in( ot-ers: ideas; "-at was t-e most di$$icu%t pro<ect you -ave +een invo%ved in= in terms o$ mana(ement and de%ivery; "-y was it di$$icu%t; "-at did you do to overcome t-is; "-at was t-e outcome;
0ive an e7amp%e o$ w-ere you consider you -ave ac-ieved -i(- qua%ity customer service and w-y; >ow did you ac-ieve t-is; "-at e7perience -ave you -ad o$ de%iverin( pro<ects or S!As wit- customers; ?*ro+e t-e situation=
CBI questions
tas's= actions and outcome. 6ocus on scope= %eve% and +ene$it to +usiness as a resu%t o$ t-e de%ivery@.
Industry Awareness
>ow do you 'eep a+reast o$ industry trends;
0ive an e7amp%e o$ a time t-at your industry 'now%ed(e -as contri+uted to a c%ient situation;
"-at 'ind o$ +oo's and ot-er pu+%ications do you read; "-at was t-e %ast mana(ementAtec-nica% course t-at you did and w-y;
Conflict
Sooner or %ater we a%% dea% wit- interpersona% con$%ict or persona% re<ection at wor'. 0ive me an e7amp%e o$ a time w-en you -ad to cope wit- t-ese demands; "-en you:ve -ad to dea% wit- con$%ict wit-in a team= eit-er +etween yourse%$ and anot-er team mem+er or +etween two o$ your co%%ea(ues; >ow did you reso%ve t-e matter; "-en you -ave -ad to dea% wit- con$%ict +etween two peop%e t-at you report into; 0ive me an e7amp%e o$ a time at wor' w-en you -ad to dea% wit- an unreasona+%e e7pectations o$ yourse%$;
Creativity
0ive me an e7amp%e o$ one o$ your unique and nove% pro+%em so%utions and -ow you imp%emented it; "-at was t-e outcome; Te%% me o$ an idea you produced t-rou(- com+ined -ard wor' and intuition;
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In your wor' e7perience= w-at -ave you done t-at you consider tru%y creative;
"-at 'ind o$ pro+%ems -ave peop%e recent%y ca%%ed on you to so%ve; Te%% us w-at you devised;
O$ your creative +usiness accomp%is-ments= +i( or sma%%= w-ic- (ave you t-e most satis$action;
Decision
a!in"
>ave you ever made t-e wron( decision; "-at did you %earn; >ow did t-is decision e$$ect you and your team; Te%% me a+out a di$$icu%t +usiness decision you -ad to ma'e recent%y;
0ive me an e7amp%e o$ -ow you reac-ed a practica% +usiness decision +y an or(anised review o$ t-e $acts and wei(-in( o$ options;
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&o you consider yourse%$ to +e t-ou(-t$u% and ana%ytica% or do you ma'e your mind up quic'%y; 0ive and e7amp%e. ?watc- time ta'en to repond@ "-at was t-e most di$$icu%t +usiness decision you -ave made in t-e %ast si7 mont-s; "-at made it di$$icu%t; "-at decisions are easiest $or you to ma'e; "-y;
Te%% me a+out a di$$icu%t decision t-at you -ave -ad to ma'e in t-e past and -ow you wou%d -and%e it di$$erent%y i$ you cou%d repeat t-e situation; T-e %ast time you did not 'now w-at decision to ma'e= w-at did you do;
#ro$le
Solvin"
>ow important do you t-in' t-at pro+%em so%vin( s'i%%s are $or someone in t-is position;
0ive me an e7amp%e o$ a time w-en a pro<ect was (oin( wron( and w-at you did to reso%ve t-e pro+%em; "-en $aced wit- a pro+%em you didn:t 'now -ow to reso%ve= w-at steps did you ta'e to wor' towards a so%ution; Te%% us a+out a time w-en t-e o%d so%utions to a pro+%em didn:t wor' and you came up wit- new so%utions;
Tea
Wor!
>ow wou%d you -and%e a team mem+er w-o is not doin( t-eir s-are o$ t-e wor';
CBI questions
&escri+e -ow you promote team wor' on your pro<ects; "-at stren(t-s do you +rin( to a team; "-at ma'es a team wor'; >ow do you promote (ood communication in your team; &escri+e an e7amp%e o$ your team wor'; "-at 'ind o$ peop%e do you $ind it most di$$icu%t to wor' wit-; &o you pre$er to wor' in a (roupAteam or a%one; "-y; "-at are t-e advanta(es o$ wor'in( wit-in a team; "-at are t-e disadvanta(es o$ wor'in( wit-in a team; Te%% me a+out a time t-at you -ad to put t-e (ood o$ t-e (oup a+ove your own interests; "-at was t-e outcome; >ow wou%d your co%%ea(ues descri+e you; "-at ma'es a team wor';
CBI questions
Team Ethics
Te%% me a+out a time w-en your wor' was criticiBed +y your +oss; >ow wou%d someone 'now t-at you were $ee%in( stressed;
>ow do you -and%e a situation w-ere your views on a wor' re%ated issue di$$er to t-at o$ your co%%ea(ues;
"e cannot do everyt-in( ourse%ves. 0ive me an e7amp%e o$ a time w-en you dea%t wit- t-is rea%ity +y creatin( a specia% Cteam e$$ort: at wor'. >i(-%i(-t t-e specia% aspects o$ t-e situation w-ic- +est demonstrates your s'i%% in t-is area; >ow wou%d your co%%ea(ues descri+e you; 0ive me an e7amp%e o$ a recent team success w-at was your ro%e; &escri+e one o$ t-e %east success$u% teams o$ w-ic- you -ave +een a mem+er; "-y was it unsuccess$u%; 6rom your e7perience w-at are t-e $rustrations o$ wor'in( wit-in a team;
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ENER%& ' RESILIENCE
0ive an e7amp%e o$ one o$ t-e most stress$u% wor'in( situations in w-ic- you -ave $ound yourse%$;
0ive me an e7amp%e o$ a time w-en your positive attitude caused ot-ers to +e motivated or ener(ised. Be speci$ic; &escri+e a situation in w-ic- you -ave -ad to demonstrate t-e a+i%ity to wor' wit- pace= vi(our and stamina; "-at did it invo%ve; "-at wi%% +e your +i((est %earnin( curve in a ro%e suc- as t-isD "-at do you $ind t-e most $rustratin( aspect to your present ro%e; "-at -as +een t-e -i(-est pressure situation you -ave +een under in recent years; >ow did you cope wit- it;
Motivation
"-at do you $ind motivatin( in your present ro%e;
"-at deEmotivates you; >ow do you de$ine w-en you -ave +een success$u% in your ro%e;
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"-at are your pro$essiona% (oa%s;
"-at tar(ets did you (ive yourse%$ to reac- o+<ectives in your %ast ro%e; >ow did you set t-e tar(ets; "-at were t-e resu%ts; In your position -ow wou%d you de$ine doin( a (ood <o+; On w-at +asis was your de$inition determined; Te%% me a+out a speci$ic time w-en you -ave created positive motivation in ot-ers; >ow did you ac-ieve t-is; >ow wou%d you de$ine pro$essiona%ism;
Motivation to move roles
"-at can t-is ro%e +rin( you t-at your presentAmost recent ro%e does notA did not; "-y -ave you app%ied $or t-is ro%e;
(le)i$ility
Te%% us a+out an important idea or su((estion you received recent%y $rom your emp%oyees and w-at was t-e outcome; "-at are your $ee%in(s a+out continuous c-an(e in company operatin( po%icies and proceedures; >ow e$$ective -as your present emp%oyee +een in adaptin( its po%icies to $it a c-an(in( environment; "-at was t-e most si(ni$icant c-an(e in your or(anisationAcompany in t-e %ast si7 mont-s w-icdirect%y e$$ected you and w-at was t-e out come;
CBI questions
At times= we are a%% required to dea% wit- di$$icu%t peop%e. An even more demandin( $actor is to +e o$ service to a di$$icu%t person. "-en -ave you +een success$u% wit- t-is type o$ situation at wor'; 0ive me an e7amp%e o$ a time w-en you -ave -ad to dea% wit- $requent <o+ c-an(es or une7pected events in a ro%e; >ow did you dea% wit- t-is type o$ environment; >ow do you cope wit- wor'in( in a c-an(in( environment;
Leaders*i+
In your present ro%e w-at do you do to (et peop%e to(et-er to esta+%is- a common (oa%;
"-at speci$ica%%y do you do to set an e7amp%e $or your emp%oyees; "-at sort o$ %eader do you t-in' t-ose w-o wor' $or you t-in' t-at you are; I$ you -ave peop%e w-o -o%d serious%y di$$erin( views and you on%y -ave a very %imited time w-at wou%d +e your approac- to (et t-e <o+ done; >ow wou%d you descri+e your %eaders-ip sty%e; >ave you %ead a (roup o$ peop%e w-o did not report into you= +ut $rom w-om you needed to (et in$ormation $rom; >ow did you do t-is; "-at were t-e di$$icu%ties and -ow did you overcome t-em; "-at were t-e (ood parts; "-at were t-e disappointin( parts; "-at %essons did you %earn; >ow do you de$ine %eaders-ip; "-at do you consider to +e t-e 'ey attri+utes o$ an e$$ective %eader; Te%% me a+out a time t-at you e$$ective%y mentored an individua%;
CBI questions
#lannin" and Or"anisation
>ow do you prioritise your wor' %oadAday;
"-at do you t-in' t-at you can do to improve your or(anisationa% Ap%annin( s'i%%s; >ow do you -and%e unrea%istic time%ines and t-eir impact to your p%ans;
*%annin( is o$ten more t-an t-in'in(= its a%so doin(. Te%% me a+out your e7periences usin( too%s sucas $%ow c-arts= production sc-edu%es= S *ro<ect ?$i%in( systems or anyt-in( e%se@ to -e%p you p%an; Te%% me a+out your (oa%s $or t-e ne7t wee'= t-ree mont-s= year;
>ow do you overcome o+stac%es to your wor' p%an; 0ive me an e7amp%e o$ a time w-en +ad p%annin( too' you o$$ trac'; "-at steps did you ta'e to remedy t-e situation; "-at speci$ic too%s do you use to prioritise your day or wee';
CBI questions
Co
unication S!ills
"-at do you consider t-e most e$$ective means o$ communicatin( in$ormation to a (roup o$ peop%e; "-y;
Presentations
&escri+e an e$$ective presentation t-at you -ave (iven; >ave you ever done any pu+%ic or (roup spea'in(; Recent%y; "-y; >ow did it (o; >ave you made any individua% presentations recent%y; >ow did you prepare; >ow do you rate your s'i%%s in (ivin( ora% presentations; &escri+e an e$$ective presentation t-at you -ave (iven; I$ you were (oin( to de%iver a presentation= -ow wou%d you ensure t-at it created t-e ma7imum interest amon(st your audience; I$ you were (ivin( a presentation and you noticed t-at t-e audiences attention was wanin( -ow wou%d you adapt; Can you (ive an e7amp%e;
Written
"ou%d you rat-er write a report or (ive a ver+a% report; "-y; "-at 'ind o$ writin( -ave you done; 6or a (roup; 6or an individua%; "-at is t-e e7tent o$ your participation in ma<or reports t-at -ave to +e written;
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Career %oals
"-at are your %on( term career (oa%s;
"-at 'ind o$ <o+ do you see yourse%$ -o%din( $ive years $rom now; "-at do you $ee% you need to deve%op in terms o$ s'i%% and 'now%ed(e in order to +e readu $or t-at opportunity; >ow does t-is <o+ $it in wit- your overa%% career (oa%s; *inpoint any speci$ic t-in(s in your past e7perience t-at a$$ected your present career o+<ectives; "-at wou%d you most %i'e to accomp%is- i$ you were success$u% in t-is ro%e;
,o$ #erfor ance
Everyone -as stren(t-s and wea'nesses. "-at are your stron( points $or t-is ro%e; "-at are your wea'nesses $or t-is ro%e; >ow did your supervisor in your most recent position eva%uate your <o+ per$ormance; "-at were some o$ t-e (ood points and +ad points o$ t-at ratin(; Startin( wit- your %ast ro%e= te%% me a+out any o$ your ac-ievements t-at were reco(nised +y your superiors; &o you consider your pro(ress in ro%es to +e representative o$ your a+i%ity; E7p%ain w-y; I$ I were to as' your presentAmost recent emp%oyer a+out your a+i%ity as a ?;@= w-at wou%d t-ey say; "-at are some o$ t-e t-in(s in your ro%e t-at you $ee% t-at you do particu%ar%y we%% or in w-ic- you -ave ac-ieved t-e (reatest success; "-y;
CBI questions
CBI questions