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BDO Client Service Associate Guide

The job posting is for a Client Service Associate position at BDO Unibank in Mandaluyong City. The role involves processing over-the-counter transactions accurately and efficiently. Requirements include a college degree and good communication skills, and applicants from Mandaluyong Area are preferred. BDO Unibank offers various financial products and services and has a large branch network across the Philippines.
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0% found this document useful (1 vote)
2K views5 pages

BDO Client Service Associate Guide

The job posting is for a Client Service Associate position at BDO Unibank in Mandaluyong City. The role involves processing over-the-counter transactions accurately and efficiently. Requirements include a college degree and good communication skills, and applicants from Mandaluyong Area are preferred. BDO Unibank offers various financial products and services and has a large branch network across the Philippines.
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Client Service Associate Overview
  • Accounting Assistant Overview
  • Interview Preparation Tips

Client Service Associate for Mandaluyong City (CODE:JS BBG - CSA R4) - BDO Unibank, Inc

Responsibilities Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions Requirements We are looking for qualified Client Services Associates who are willing to be assigned in branches within Mandaluyong Area. QUALIFICATIONS: Graduate of any four-year course With good scholastic record and communication skills Applicants should be Filipino citizens or hold relevant residence status Fresh graduates/Entry level applicants are encouraged to apply Full-Time positions available. Company Overview BDO is a full-service universal bank that provides a complete array of industry-leading products and services to the retail and corporate markets including Lending (corporate, middle market, SME, and consumer), Deposit-taking, Foreign Exchange, Brokering, Trust and Investments, Credit Cards, Corporate Cash Management, and Remittances. Through its subsidiaries, the Bank offers Leasing and Financing, Investment Banking, Private Banking, Bancassurance, Insurance Brokerage, and Stock Brokerage services. BDO has one of the largest distribution networks, with more than 740 operating branches and over 1,600 ATMs, nationwide. As of 31 December 2011, BDO is the country's largest bank in terms of total resources, customer loans, total deposits and assets under management. For more information, please visit [Link].

Product & Services The financial products and services provided by Banco de Oro include:

Trade financing Foreign exchange and securities dealership Trust and investment services Cash management services Investment banking Insurance products Credit cards

Accounting Assistant for Branch Banking in Pasay (CODE: JS BBG - AA R5) - BDO Unibank, Inc

Responsibilities Responsible for ensuring completeness of checks sent out for clearing, call back of transactions for the day and encoding of accounting entries in the General Ledger System and generation of accounting reports. Requirements We are looking for candidates who will be assigned in branches within Pasay. (Can also consider applicants coming from Manila, Baclaran and other nearby locations) Graduates of 4 year course in Accountancy or any Business Course with at least 18 units of Accounting. With good scholastic record and communication skills Applicants should be Filipino citizens or hold relevant residence status Fresh graduates/Entry level applicants are encouraged to apply Full-Time positions available. Company Overview BDO is a full-service universal bank that provides a complete array of industry-leading products and services to the retail and corporate markets including Lending (corporate, middle market, SME, and consumer), Deposit-taking, Foreign Exchange, Brokering, Trust and Investments, Credit Cards, Corporate Cash Management, and Remittances. Through its subsidiaries, the Bank offers Leasing and Financing, Investment Banking, Private Banking, Bancassurance, Insurance Brokerage, and Stock Brokerage services. BDO has one of the largest distribution networks, with more than 740 operating branches and over 1,600 ATMs, nationwide. As of 31 December 2011, BDO is the country's largest bank in terms of total resources, customer loans, total deposits and assets under management. For more information, please visit [Link].

Product & Services The financial products and services provided by Banco de Oro include:

Trade financing Foreign exchange and securities dealership Trust and investment services Cash management services Investment banking Insurance products Credit cards

During the Interview Body Posture Tips Start your interview by greeting the interviewer with a smile and a firm handshake. Make sure you maintain eye contact at all times. Do not squirm around in your chair or fiddle with your fingers. If youve missed something the interviewer said, do not stare blankly! Ask the interviewer to repeat it. During the interview Responding to Questions Know the, Tell me about yourself part really well. It is a classic, frequently -used interview opener. When asked follow-up questions, do not answer with short sentences. Try to elaborate by giving examples. This is what the interviewer wants to hear. Do not beat around the bush. Giving an introductory sentence is okay, but dont wander off to another topic. Do not be self-centric when responding to questions. Give the interviewer an idea of how you would be able to contribute to the company rather than just promoting yourself. Youll often get the question, Do you have any questions for us? Have at least a question or two in mind. It shows interest in the company and what it has to offer. After the interview Whats next? Finally, thank the interviewer for his/her time. Also thank the receptionist or anyone who assisted you. You could even send a small thank you note by email. Question # 1: Tell me something about yourself Recruiters call this question T -MAY because its one of the toughest questions for applicants. If you answer it correctly, you can get a second interview or perhaps even a job offer. Take this opportunity to share your positive accomplishments at school. For instance, tell the hiring officer that you contributed heavily to the growth of your school organizations business contacts as its finance head. This will let a potential employer know that you have the leadership potential that most companies are looking for.
Start your answer by telling them your course and what its main concern is. For example, Communication Arts courses helped you focus on molding your Public Relations skills. You should also enumerate some of the works you did. Be careful, if you sound like youre just repeating your resume, the interviewer will just lose inter viewer.

Question # 2: Discuss a previous situation wherein you have to resolve a..? Many recruiters ask this question to determine an applicants behavior in specific situations. Hi ring managers would love to hear something concrete because it lets them predict your future actions in stress-filled and tense environments. For instance, you could say that you increased the number of members of your school organization by 50 percent by placing the application booth where most students pass by during lunch. Prospective employers are looking for fresh graduates who have the potential to carry their school accomplishments in the real world. Question # 3: What is your ideal employer? Instead of dropping a company name or describing a boss, share the ideal working relationship bosses love. For instance, you could say that youd love to work with a manager who is upfront and honest when pointing out mistakes and achievements. Apart from that, you could also say that you want an organization that tells you exactly what you have to do to get a promotion or salary raise. Question # 4: Tell us your strengths and weaknesses Most companies would frame this differently, but at the end of the day, they want to know how your strengths would contribute positively to your job and company. For instance, if youre applying as a programmer, you can say that your detail-oriented approach helped you tremendously during your internship. Tell the recruiting officer that you spotted codes in programming languages other interns

missed during practicum. Be specific as possible because companies want tangible skills that can be applied to the job youre applying for. To know how to answer interview questions regarding weakness, tell the interviewer that youre trying to improve your knowledge of programming courses by taking online classes. Employers know youre just a fresh grad, so they have realistic expectations about your abilities. Question # 5: When can you start? Employers ask this question to test applicants if they really know what theyre getting into. It may sound ridiculous, but many fresh graduates actually say I dont know in response to this. If you really want the job, ask the recruiting officer when the company needs you. Better yet, tell them you need at least two weeks because you have to complete your employment requirements before the official start date. Although most recent graduates consider themselves disadvantaged as far as work experience is concerned, you have to remember that all applicants are gauged based on two things integrity and sincerity. If youre qualified, enthusiastic, and willing to learn, you have a b ig chance of getting hired even with zero work experience. 6. What Do You Know About This position? This is the time to show you know what youre getting yourself into as well as illustrate your research abilities. Talk about the duties involved and what they mean for the company as a whole. Its always good to relate your role in the company as part of a bigger picture because that is their perspective when youre asked these types of interview questions. Getting on their wavelength builds rapport

5. What Do You Know About Our Company? The interviewer wants to listen for an answer that indicates you've given this some thought and are not sending out resumes just because there is an [Link], for answering this question, you must have a research about the company you are applying [Link] would be better if you tell them that you want to know more about the [Link] can say that you are searching for companies like them and their company is very high on your list of desirable [Link] shows that you are interested to the company and you really wanted to be part of the team. 10. Is There Something Else To Say I Have Forgotten To Ask You? Use this as a chance to summarize your good characteristics and attributes and how they may be used to benefit the [Link] them your qualities that are related to the position you are applying for. Give them some ways in which you can help the company grow and be productive by sharing your thoughts and [Link] the interviewer that you understand the job requirements and that you can succeed. Lastly, Interview questions are very tricky and you should be more careful in answering them. Respond appropriately, just relax and be yourself. Your future career relies on how you deliver your answers.

Common questions

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BDO's extensive distribution network, with over 740 operating branches and more than 1,600 ATMs nationwide, signifies its capacity to offer accessible banking services across the country. This extensive reach supports the bank's ability to manage a large volume of customer transactions and resources, thereby reinforcing BDO's position as the largest bank in terms of total resources, customer loans, total deposits, and assets under management as of December 2011 .

Integrity and sincerity are fundamental criteria that influence the evaluation of fresh graduates during job interviews. Recruitment experts believe that, despite limited work experience, candidates who convey honesty and genuineness are more likely to stand out. These traits assure employers that the candidate will approach their role with dedication and is likely to develop into a trustworthy and effective employee. Being qualified, enthusiastic, and willing to learn significantly enhances the chances of being hired .

A follow-up thank you note should include gratitude for the opportunity to interview, specific mentions of topics discussed that were particularly interesting, and a reiteration of the candidate’s enthusiasm for the role. These elements are effective because they convey professionalism, remind the interviewer of the candidate’s strengths, and reinforce the applicant's keen interest in the position, all of which can leave a lasting positive impression .

Effective strategies for answering the "Tell me about yourself" question include focusing on positive accomplishments rather than merely reiterating the resume. Candidates should highlight key achievements, such as contributing to their school organization's growth, which showcases leadership and potential value to the employer. This approach helps the interviewer envision the candidate’s contributions in a new job, potentially influencing the hiring decision positively .

Job applicants should express their knowledge and interest about a position and company by discussing the specific duties involved and how they contribute to the company's overall goals. Demonstrating how their role fits into the bigger picture helps build rapport with the interviewer. Applicants should research the company and share insights or express a desire to learn more about the company and its operations, showing genuine interest and enthusiasm .

BDO looks for Client Services Associates who are graduates of any four-year course, possess a good scholastic record, and have strong communication skills. These traits support the bank’s operations by ensuring accurate, efficient, and timely processing of over-the-counter transactions such as deposits, withdrawals, and payments, which are crucial for maintaining customer satisfaction and operational efficiency .

Having a question prepared for the end of an interview is crucial as it demonstrates the applicant's interest in the company and gives insight into their priorities. Such questions can cover the company’s future direction, team structure, or company culture. This engagement indicates that the applicant has thoroughly researched the organization and is eager to see how they can contribute, which positively impacts the interviewer’s perception of the candidate’s earnestness and fit for the role .

BDO offers job roles such as lending (corporate, middle market, SME, and consumer), investment banking, and trust and investment services that require interaction with various business sectors. These offerings benefit the bank by diversifying its business portfolio, fostering robust client relationships, and enhancing its capability to provide tailored solutions, which helps in sustaining its market leadership .

In job interviews, personal development and lifelong learning are crucial when addressing one's weaknesses. Applicants are encouraged to acknowledge their areas for improvement, such as enhancing programming skills through online courses, which demonstrates a commitment to professional growth. This approach not only shows self-awareness but also a proactive attitude toward continuous improvement, attributes that employers value in prospective employees .

An Accounting Assistant at BDO is responsible for ensuring the completeness of checks sent out for clearing, calling back transactions for the day, and encoding accounting entries in the General Ledger System. This role contributes to the bank's financial management by maintaining the accuracy and integrity of the bank’s financial records. The qualifications required include being a graduate of a four-year course in Accountancy or any business course with at least 18 units of Accounting, a good scholastic record, and strong communication skills .

Client Service Associate for Mandaluyong City (CODE:JS BBG - CSA R4)  - BDO Unibank, Inc  (http://www.jobstreet.com.ph/jobs/2
Accounting Assistant for Branch Banking in Pasay (CODE: JS BBG - AA R5)  - BDO Unibank, Inc  (http://www.jobstreet.com.ph/job
During the Interview – Body Posture Tips 
 
Start your interview by greeting the interviewer with a smile and a firm handsha
missed during practicum. Be specific as possible because companies want tangible skills that can be 
applied to the job you’r

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