Solution Manager Diagnostics
Efficient and Safe Root Cause Analysis for SAP NetWeaver
SAP Active Global Support
Leverage ABAP Supportability to JAVA World
SCALABILITY OF SUPPORT
high
Various Various Java Java Tools Tools (e.g. (e.g. Debugger, Debugger, Visual Visual Admin) Admin)
P BA A rom bility f n r ta Lea uppor s
Solution Solution Manager Manager Diagnostics Diagnostics
INDUSTRIALIZED JAVA SUPPORT
low
JAVA SUPPORTABILITY TODAY
low
high
SAFETY OF SUPPORT
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Solution Manager Diagnostics Efficient and Safe Root Cause Analysis
SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root cause analysis of incidents in customer solutions powered by SAP NetWeaver.
SAP SUPPORT
Safe access Solution Manager Diagnostics
SAP SAP CUSTOMER CUSTOMER
read only
No access
SAP NetWeaver Administration Tools
change
SAP System
Solution Landscape
EFFICIENT
Reduce time for root cause analysis Available in one central console Standardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employees Uniform across components
SAFE
No changes to production systems Runs in web browser and can be accessed via http connection, No OS access necessary for standard support No access to SAP NetWeaver administration tools Enforced customer control for change management
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Role of Solution Manager in Lifecycle Management Application Management
SAP Solution Manager Maintenance strategy, processes, and projects Continuous improvement projects Software Change Management
Development and enhancement projects Deployment projects Planning Status
NetWeaver Lifecycle Management
SAP NetWeaver Administration Tools + Software Logistics Daily system administration and monitoring Configuration Initial Setup Software Maintenance Management Business Content Lifecycle
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Different Target Groups for Solution Manager Diagnostics and SAP NetWeaver Administration Tools
SAP RESPECTS THE DIFFERENT ROLES TO RUN AN SAP SOLUTION !!!
SAP SUPPORT
SAP SAP CUSTOMER CUSTOMER
2nd Level Support / Expert Support Resolves alerts and incidents in productive landscape
safe
Target group: Customer Competence Centers, Partners or SAP Solution Manager Diagnostics SAP NetWeaver Administration Tools Operator / Administrator Day to day operations Target group: Outsourcer or Customer Operators SAP System
Solution Landscape
no access
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Support and Administration Role
Support Role SAP Solution Manager
Document Implement Test Control change Manage incident Monitor solutions
Administration Role
SAP NetWeaver Administrator Start & Stop Change configuration Transport software changes Backup & Recovery Output Management User Management Job Scheduling Monitor systems Incident analysis
Diagnostics
Root Cause Analysis Ensure stability Optimize performance Minimize ressource consumption (analyze logs, dumps, traces, configuration, ressource consumption, coding etc.)
SAP SAP CRM CRM 4.0 4.0 NW NW 04 04 SAP SAP R/3 R/3 4.6C 4.6C SAP SAP APO APO 3.1 3.1
Solution Landscape
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Solution Manager Diagnostics: Architecture
SAP SUPPORT
safe
HTTP
SAP SAP CUSTOMER CUSTOMER
Solution Manager Diagnostics on WebAS
ITS WebDynpro Link
SAP Agent Agent System
Solution Landscape
e.g. RZ20, OS07, DB02,
Java Support Tools Java
Wily Introscope Enterprise Manager
CCMS
ABAP
Web AS 7.0
3rd party tools, preconfigured for SAP NetWeaver, for use by SAP (no OEM)
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Load Test in SAP GoingLive Check for Web-Based Applications SAP SUPPORT
safe
HTTP
SAP SAP CUSTOMER CUSTOMER
Solution Manager Diagnostics
ITS WebDynpro Link
SAP Agent Agent System
Solution Landscape
Mercury Loadrunner
Controller
Mercury Loadrunner Load Generator
e.g. RZ20, OS07, DB02,
Java Support Tools Java
ABAP
Web AS 7.0
Wily Introscope Enterprise Manager
CCMS
3rd party tools
SAP optimizes the three most important customer click scenarios in the SAP Enterprise Portal as part of SAP GoingLive Check
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Solution Manager Diagnostics - Architecture and Functions
Solution Manager Diagnostics (Central Monitoring System)
J2EE Stack
OS Command Console File System Browser Thread Dump Analysis HTTP Analysis Log Display Portal Actvity Reporting Software Change Reporting Configuration and File Reporting Compare Multiple Instances J2EE Server Analysis SAP J2EE System Information Java Web Dynpro Monitoring SAP J2EE SQL Monitoring IntroScope Enterprise Manager Mercury Load Generator SAP Monitoring Infrastructure Third party tools CCMS Agent / OS Collector Component Analyzer Local Diagnostic Tools
SAP Java WebDynpro SAP ABAP / ITS
ABAP Stack
Remote DB Monitoring Remote OS Monitoring Alert Monitoring Distributed Statistical Records
SAP ABAP / DIAG SAP Java / HTTP SAP Agents Third Party
NetWeaver Solution Landscape (Satellite System)
ABAP Stack
J2EE Stack
IntroScope Agent
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Solution Manager Diagnostics: At Work
Landscape Navigation
Detailed Navigation
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Solution Manager Diagnostics Integrated in Service Desk Scenario
End User
Report Incident
Solution Support
Search for Solution
SAP Service Marketplace
Service Desk SAP System
Find Solution SAP Note Database Service Products Best Practices Forward Problem
Perform Root Cause Analysis
3 4
Solution Manager Diagnostics
SAP Support
5 Perform Root 6
Provide Solution Customer's Solution Database Provide Solution
Cause Analysis
Customer
SAP
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