5 December 2008
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems
CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS (CCTNS)
CITIZEN INTERFACE MODULE
MINISTRY OF HOME AFFAIRS GOVERNMENT OF INDIA
Ministry of Home Affairs
Citizen Interface Module
Page 1 of 4
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems
Table of Contents of FRS
1
1.1
Description of Modules and Functional Requirements........... 3
Functional Requirements of Citizen Interface................................. 3
1.1.1 Register Complaints and Receive Acknowledgement ....................................... 3 1.1.2 Conduct a Query ............................................................................................. 3 1.1.3 Apply for an NOC from the Police .................................................................... 4 1.1.4 Seek Status of an NOC Request ........................................................................ 4 1.1.5 Provide the General Feedback/Comments to the Police ................................... 4
Ministry of Home Affairs
Citizen Interface Module
Page 2 of 4
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems
1 Description of Modules and Functional Requirements 1.1 Functional Requirements of Citizen Interface
CCTNS has a Citizen Interface which provides point of contact for the interaction between citizens and police. It increases the efficiency and cuts the red tape for day to day need of citizens interacting with police. Citizen Interface Complaint Based Registration Register Complaint and Receive Acknowledge Query Based Interfacing Conduct a Query Property Information Apply for a NOC from the police Status check on a NOC application Provide general feedback/comments to the Police
1.1.1
Register Complaints and Receive Acknowledgement
This flow enables citizens to register non emergency complaints online, and receive an electronic format acknowledgement that police has received the complaint and will get back to the citizen within a stipulated time. Citizens also get the copies of the case documents which they have filed with the Police station. Citizens can get the copies of FIR/MC/PME after giving the credentials online and they can view and take the print out. 1. Register non-emergency complaints and receive acknowledgement 2. View status on the complaint filed (FIR, non FIR etc.) 3. Get copies of the case documents (FIR, MC, PME etc) 4. Submit evidence and updates on the complaints
1.1.2
Conduct a Query
The purpose of this flow is to give citizens a handle to operate upon the wish of seeking information. Citizens can conduct a query based on the type of complaint they have of the type of the information they seek.
Ministry of Home Affairs Citizen Interface Module Page 3 of 4
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems
1. This use case helps citizens conduct following types of queries: 2. Query on process of registering complaints, investigation updates, summons, warrants, appearance as witnesses, and other procedures for which citizen comes in contact with the police 3. On Missing Persons 4. On status of a case 5. On Stolen Property (including vehicles) 6. On Unclaimed/Abandoned Property (including vehicles) 7. On Most Wanted Persons in the area 8. On crime profile/statistics of an area. 9. Query on information on the police station trends, crime maps to the citizens 10. Query on information on filing false FIR/complaint
1.1.3
Apply for an NOC from the Police
The citizens need to apply for different kind of No Objection Certificates (NOCs). This interface gives them a control of applying for those NOCs online This flow describes the required steps performed how a citizen can apply to an NOC online.
1.1.4
Seek Status of an NOC Request
For the NOCs applied, a citizen may seek the status in which his request is. This flow gives the handle to the citizen by which he can seek the status of the NOC online. This use case describes the required steps performed by citizens who are going to seek the status for their NOCs. Request for escalation on a complaint.
1.1.5
Provide the General Feedback/Comments to the Police
At times citizens may have some feedback for police personnel/processes/incidents. This flow enables citizens to provide this feedback online to the department. 1. This use case describes the required steps performed to submit the feedback to the police. 2. Submit intelligence, information to police (anonymous information). 3. Register complaint against Police
Ministry of Home Affairs
Citizen Interface Module
Page 4 of 4