AC.6.6.2012 ItemNo.4.

110

UNIVERSITY OF MUMBAI

RevisedSyllabusfortheMIM Program:MIM

Course:MIM

SecondYear(SemesterII) & ThirdYear(SemesterI&II) (PartTime)

(AsperCreditBasedSemesterandGradingSystem witheffectfromtheacademicyear20122013)

MIM Second Year Second Semester

4.1) STRUCTURED LANGUAGES100 Marks (15 Sessions of 3 Hours Each) [Link] Particulars Sessions 1 Basic data type Arrays Functions Pointers Structures. Object Oriented Programming, its need and characteristics. The basics of C++ programming. Class, Object, and References. The difference between Pointers and References. Constructor and Destructor Operator Overloading. Inheritance, Derived Class and Base Class, Overriding Member Functions (Scope resolution with overridden functions), Multiple inheritance. Container class and Polymorphism Virtual Functions Pure Virtual, Abstract Classes Static Functions what is the difference between Public, Projected and Private data/functions. Javaits purpose. JDKite platform independence Features of JAVA, Naming Ruler in JAVA. A simple JAVA application string and string buffer classes Input, Output and files I/O Data structures in JAVA. The simple data types Flow control Methods packages and interface, Java Languageexception handling. Multithreading session : Javautil, Javaapplet v/s Application A simple JAVA Applet. Java net Custom Networking and Security Networking Basics working with URLs. All about datagrams. [Link] JDBC Concepts. JFC swing. Swing Components. Java 2D Drag and Drop. Case Studies and Presentations 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each

5 6 7 8

4.2 WEB BASED TECHNOLOGY 100 Marks (15 Sessions of 3 Hours Each) [Link] 1 2 3 4 5 6 7 8 9 10 11 12 Particulars Introduction to the Web-History and evolution. Technologies-HTTP, FTP, POP, SMTP- evolution and use. Special technologies like Cold Fusion, Broad Vision etc. Languages - Java, ASP - features and application. Upcoming technologies - WML, XML, DHTML, PHP etc. Convergence - media, Internet and telecom issues. Security and encryption. Implementation Issues for any web technology. Economic, technological and social issues Application - SCM, CRM, ERP Internet, Intranet and VPN. Case Studies and Presentations Sessions 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each

4.3 DATA MANAGEMENT & SYSTEMS SOFTWARE100 Marks (15 Sessions of 3 Hours Each) [Link] A) 1 Particulars DATA MANAGEMENT Historical evolution from flat file to database management systems. Purpose and goals of a database management systems. Three models of database management systems. Viz. Hierarchical, Network and Relational. The relational data model including normalisation, SQL with suitable examples. Physical organization of a database, techniques for optimising performance such as indexing etc. Trends in database software, evolution of the object Relational Model and the Object Oriented database system. Features of modern database software, distributed database, two phase commit. Modelling of complex objects, server level constraints and triggers, scalability. Role of database management systems in the context of client server computing in the context of Web based application and OLAP and Data-warehousing/DSS systems. SYSTEMS SOFTWARE 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours Other systems software associated with the OS such as 1 Session Utilities, device drivers etc. of 3 Hours Hand on with DOS, Windowsboth command level and some 1 Session details of internal construction. of 3 Hours Case Studies and Presentations 2 Sessions of 3 Hours each Purpose of an Operating systemMemory Management, Process Management, File Management I/0 etc. Concepts such as time sharing, Batch processing, real-time. Multitasking etc. Components of an operating systems and how it work. 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each Sessions

2 3

B) 6 7 8 9 10 11

4.4 NETWORKING AND COMMUNICATIONS 100 Marks (15 Sessions of 3 Hours Each) [Link] 1 2 3 4 5 6 7 8 9 Particulars Sessions

Basic principles of data communication, Analog versus digital, 1 Session Encoding speed etc. of 3 Hours Historical perspective of networks. 1 Session of 3 Hours The need for a network- such as date and resource sharing etc. 1 Session of 3 Hours The Network topologies, LANs , WANs and MANs. The OSI 2 Sessions model for networking layers. of 3 Hours each Components of a network such as server, hub. Router, bridge, 2 Sessions gateway etc. of 3 Hours each Types of networks such as peer to peer and server based, 2 Sessions packet switched and network switched etc. of 3 Hours each Common networking technologies and protocols such as TCP 2 Sessions IP, Ethernet etc. of 3 Hours each Contemporary Technology solution for networks such as 2 Sessions ISDN, VSATs, Fast Ethernet, Frame Relay, Outlining the of 3 Hours each basic principle of working of these technologies. Case Studies and Presentations 2 Sessions of 3 Hours each

4.5 SOFTWARE PROJECT MANAGEMENT & IT RESOURCE MANAGEMENT 100 Marks (15 Sessions of 3 Hours Each) [Link] 1 2 3 4 5 6 7 8 9 Particulars Role and Functions of a modern IT Department. Peculiarities of managing the various types of resources such as Mainframes, Servers, Network Infrastructure, Software professionals etc. Issues related to planning of IT resources. Budgeting, monitoring, Sourcing and administration of such resources. Security of IT resources. Contingency plans and disaster management issues. Strategies and issues in changing over to new technologies. The Need for and content of formal companywide policies for setting standards in various areas of IT management. Managing IT projects - Stages, roles, documents for project management, outsourcing, monitoring, metrics for estimation & control over effort, time and cost. Use of Software Process management/ project control tools. Common causes for failures in projects and how to overcome them & Critical Issues in managing IT projects Case Studies and Presentations Sessions 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each

PART-TIME MASTER'S DEGREE IN INFORMATION MANAGEMENT (MIM) THIRD YEAR Third Year First Semester 5.1) IT QUALITY ASSURANCE & IT SYSTEMS CONTROL AND AUDIT 100
Marks (15 Sessions of 3 Hours Each) [Link] A) 1 2 3 4 5 Particulars IT QUALITY ASSURANCE Basic principles of Quality management such as definition of quality, Demings Principles of Quality, Reliability, Maintainability etc. Issues related to quality at different stages of an IT Project, Metrics used. Formal Processes for Quality assurance, Quality related certification / models such as Tick IT ISO, CMM etc. Role of bench - marking as a concept and its applications at various levels in IT from product benchmarks to IT usage benchmarks. Problems in implementing a quality system in an IT environment. Tools for measuring quality performance, etc. IT SYSTEMS CONTROL AND AUDIT Basic Principles of Audit Control. Risks involved in deploying it such as Fraud, hacking etc. Analysis of risks, techniques for managing risk. Physical security, system and application controls and audit trails. Disaster management issues. Types of Audit and Auditing methods. Management Audits of IT in an organization. Exposure in the context of Internet and E-Commerce. Use of encryption, Fire Walls, electronic signatures and third party authentication techniques. Emerging role of Information Systems Auditors. Case Studies and Presentations 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours Sessions

B) 6

7 8

10

5.2) KNOWLEDGE MANAGEMENT 100 Marks (15 Sessions of 3 Hours Each)

[Link] Particulars KNOWLEDGE MANAGEMENT Knowledge Management (KM): An introduction KM Process and Strategies. Intellectual Capital. Knowledge workers Communication for KM Barriers to KM Knowledge Bartering KM and IT for dissemination. SUPPLY CHAIN MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT Supply Chain Management (SCM): 1 Introduction to SCM : Definition, Purpose and Objectives. SCM Design Considerations: Various types by which SCM can be done. Design issues for each type. Distribution channel design. SCM Mechanism: Description of the whole process involved. Costs involved at each stage. Supply Chain Strategies: Vendor Management and Supplier Relationship Inventory and Logistics Management. Distribution Channel Management. JIT and Quality Management. SCM Vendors Supply Chain Planning Vendors. Supply Chain Execution Vendors. Various tools available. Study of various packages and benefits offered.

Sessions

A)
1

1 Session of 3 Hours 1 Session of 3 Hours

B)

2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours

2 3

5 1 2

Customer Relationship Management (CRM) Introduction to CRM : Basic Concepts, Purpose and Object. CRM Architecture : Its building blocks, their functions and importance. CRM Capabilities. Economic Analysis of CRM. CSF (Critical success factors) for building CRM. CRM Channels of customer interaction. CRM Application areas: Its rote in the growth of organisation. CRM Market: Various tools and vendors, Products offered by them and integrating these to the existing system. Case Studies and Presentations 1 Session of 3 Hours 2 Session of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each

3 4

5.3 E- BUSINESS & ENTERPRISE PLANNING SYSTEMS 100 Marks (15

Sessions of 3 Hours Each)

[Link]

Particulars

Sessions

E- BUSINESS
1 2 3 Introduction Technology Business Models Revenue Models Transaction Security Implementation Issues Other Issues Future of E-Business 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours

ENTERPRISE PLANNING SYSTEMS

1 2 3 4 5 6 7 8 Variation in functional process from organisation best practices. Scope for generalization of software through parameterization and extensibility through tools such as report writers etc. Typical functional processes in different industries, industry segments. Modern ERP Software Products. Transaction flows, work floes, parameterisation, best practices & inter functional linkages. Implementation issues related to integrated organisation wide systems. Introduction to a formal methodology for ERP implementation. Case Studies on ERP implementation. Case Studies and Presentations 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each

5.4) IT STRATEGY & BUSINESS DYNAMICS OF THE IT INDUSTRY 100 Marks

(15 Sessions of 3 Hours Each) [Link] A) 1 2 3 4 Particulars IT STRATEGY Different IT Strategies available to Organizations Linking IT and Business strategy. IT and Strategic transformation Role of CIO. 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours Sessions

B) 5 6 7 8 9

BUSINESS DYNAMICS OF THE IT INDUSTRY IT Industry Scenario IPR Case studies on S/w exports in various countries Venture Capital & High Tech Funding. Case Studies and Presentations 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each

5.5) SPECIAL STUDIES IN INFORMATION TECHNOLOGY (PROJECTS)

PART-TIME MASTER'S DEGREE IN INFORMATION MANAGEMENT (MIM) THIRD YEAR

Third Year Second Semester 6.1 ENTREPRENEURSHIP MANAGEMENT 100 Marks (15 Sessions of 3 Hours Each)
[Link] 1 Particulars Concept of entrepreneurship, Difference between an entrepreneur and an executive qualities of a successful entrepreneur Indian styles of entrepreneurship business ethics and entrepreneurship Theories of Entrepreneurship Analysis of business opportunities environmental scanning, sectoral studies, process of generating business ideas, screening and selection International Variations in entrepreneurship (with cultural and political differences) Risk & Return Management and Business Vision for an entrepreneur Small and Big Size Entrepreneurs Entrepreneurship for building Indian Multinational Companies Government's role for entrepreneurship development in India Institutes and non-government organisations imparting training on entrepreneurship. Case Studies and Presentations Sessions 3 Sessions of 2 Hours Each 3 Sessions of 2 Hours Each 2 Sessions of 2 Hours Each 2 Sessions of 2 Hours Each 3 Sessions of 2 Hours Each 2 Sessions of 3 Hours each

2 3 4 5 6

6.2 MANAGEMENT OF ENVIRONMENT & PRODUCTIVITY MANAGEMENT OF ENVIRONMENT 100 Marks (15 Sessions of 3 Hours Each)

[Link] 1 2 3

Particulars Significance of Environment Management - Broad outline of National Environment - Policy Definition of Environment with particular reference to Management. Environmental issues relevant to India. Present status of Environment Management Major issues Scope of Environment Management, Role and functions of the government as a planning, organising, directing, implementing and controlling agency. Managerial aspects involved in Environment management. Environment Quality Management - Overview of the role and responsibilities of the industries. PRODUCTIVITY TECHNIQUES Concept of Productivity - application in manufacturing and service industries, application in different functional areas. Measurement of Productivity - partial, Multifactor and Total Factor Models, Sumath's Total Productivity Model, Sink's Multifactor Model, Productivity by Objectives, American productivity Center Models. Value Analysis & Value Engineering. Approach to Productivity Improvement - Classic ILO approach, Modem TQC approach, Sumath's 5-pronged approach - product based, technology based, people based, and material based and task based techniques. Quality Circles - Relationship with total quality management, objectives, seven tools - fishbone diagram, Pareto, Analysis, Scatter diagrams, checklists, control charts, etc. - use in solving chronic problems, Organising for Quality Circles, Structure, method of implementation of Quality Circles. Creativity Based Techniques - Brain Storming, Synectics, Whole Brain Thinking, Nominal Group Techniques, use in Creative problem solving with practical applications. Case Studies and Presentations

Sessions 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each

1 Session of 3 Hours 2 Sessions of 3 Hours each

2 Sessions of 3 Hours each 2 Sessions of 3 Hours each

8 9

1 Session of 3 Hours 2 Sessions of 3 Hours each

6.3) PROJECT MANAGEMENT 100 Marks (15 Sessions of 3 Hours Each)

[Link] 1 Particulars Total Project Management - Concept, relationship with other function and other organisations, organising for project management - matrix organisation - the project manager is an entrepreneur Project Identification - Scouting for project ideas and promoters, identification of investment opportunities, basis of governmental regulatory framework, various acts and laws affecting project identification. Locational Decisions - Objectives, factors affecting location, concept of Industrially Backward Areas, Incentives available for appropriate location. Project Appraisal - Market Appraisal, Demand Estimation and Forecasting, Technical Appraisal - Raw materials technology - product mix-plant capacity distribution channels. Project Financing - Basic concepts of cost of project, profitability Analysis, Means of Financing, raising capital, assessing tax burdens and using Financial projections. Appraisal criteria used by lending institutions. Risk Analysis of Project - measures of risk, use of subjective probabilities, mathematical analysis, sensitivity analysis, simulation analysis, decision tree analysis. Project Planning, Monitoring & Control - network Techniques - Gantt charts, network cost system, resource allocation and scheduling, progress reports, updating. Management information system for projects. Use of computer in network Analysis - project management packages - choosing and using them. Case Studies and Presentations Sessions 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each

3 4

6 7

8 9

6.4) STRATEGIC MANAGEMENT 100 Marks (15 Sessions of 3 Hours Each)

OBJECTIVE : The market scenario is undergoing a significant -change contributed to by changing consumer life style, increase in interfirm rivalry, which is further contributed to by Liberalized Policies Of Government of India. The Global changes, advances in technology and travel have brought the world closer today. Such that the national borders have ceased to have any significance. In this context it is this strategic orientation that is going to make firms survive. [Link] 1 Particulars The concepts of strategy - Five P'S for strategy (strategy as plan, as pattern, as position, as perspective and as purpose). The strategic management process, organisation of strategic management function. Environmental Analysis, Mission and Definition of Goals : Corporate philosophy, corporate governance. Industry structural analysis and identification of opportunities and threads : Porter's five forces model. Internal analysis - identification of distinctive competencies : value chain analysis. Business strategy, customer needs and product differentiation/customer groups and market segmentation: Development of competitive strategy - cost leadership strategy/ differentiation strategy/focus strategy. Strategy and industry structure - strategy in fragmented industries, strategy in for industries in growth stage : strategy in mature industry and strategies in decline industries. Vertical integration and diversification. Global strategy Strategic implementation - organisations dealing with a problem of organizational structure, systems, culture and power. Managing change The strategic management in entrepreneurial organizations. Case Studies and Presentations Sessions 2 Sessions of 3 Hours each 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each 1 Session of 3 Hours 2 Sessions of 3 Hours each

2 3 4 5

6 7 8 9 10

RECOMMENDED READINGS; 1. Michael Porter - Competitive Advantage 2. Michael Porter - Competitive Strategy 3. Samuel C Certe and J Paul Peter - Strategic Management Concepts and Applications McGraw Hill 4. Henry Mintzberg and James Brian Quinn - Strategic Process, Concepts, Contexts, Cases Prentice Hall.

6.5) BUSINESS ETHICS 100 Marks (15 Sessions of 3 Hours Each)

[Link] 1 2 3 4 5 6 7 8 9 10

Particulars Evolution of thought of Ethics in Business Culture and Ethics - Overview of Ethics Value Systems, Attitudes, Beliefs & Life Patterns Social and Economic Values and Responsibilities Trusteeship Management Gandhian Philisophy of Wealth Management Ethics and Indian Management Basic Framework of Normative Ethics, Ethics and Decision Making, Social Responsibility of Business Ethical Aspects of Corporate Policy, Morality and Rationally in Formal Organisation Moral Relationship between Individual and Organisations. Relationship between Ethics and Corporation Excellence Approaches for Developing various Orientations towards Ethical Business Behaviour. Case Studies and Presentations

Sessions 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 2 Sessions of 3 Hours each 1 Session of 3 Hours 1 Session of 3 Hours 1 Session of 3 Hours 2 Sessions of 3 Hours each