GBB/GCB 2033 Introduction To Management
CHAPTER 1 - MANAGERS AND MANAGEMENT
LEARNING OUTCOMES After reading this chapter students will be able to:
1. Tell who managers are and where they work. 2. Define management. 3. Describe what managers do. 4. Explain why its important to study management. 5. Describe the factors that are reshaping and redefining management.
I. WHO ARE MANAGERS, AND WHERE DO THEY WORK? A. What Three Common Characteristics Do All Organizations Share? B. How Are Managers Different from Non-Managerial Employees? C. What Titles Do Managers Have? II. WHAT IS MANAGEMENT? A. How Do We Define Management? 1. Effectiveness and efficiency deal with what we are doing and how we are doing it.
III. WHAT DO MANAGERS DO? A. The Four Management Functions 1. Planning, 2. Organizing 3. Leading 4. Controlling B. What Are Management Roles? 1) Interpersonal relationships. 2) Informational 3) Decisional C. What Skills do Managers Need? a) Conceptual skills
b) Interpersonal c) Technical skills
d) Political skills D. Is the Managers Job Universal?
Reference: Robbins, S.P., Decenzo, D.A. & Coulter, M. (2013). Fundamentals of Management: Essential Concepts and Application, Eighth Edition, Prentice-Hall: New Jersey.
GBB/GCB 2033 Introduction To Management
IV. WHY STUDY MANAGEMENT?
1. We all have a vested interest in improving the way organizations are managed. 2. The reality that once you graduate from college/university and begin your career, you will either
manage or be managed.
3. Management embodies the work and practices from individuals from a wide variety of disciplines.
V. WHAT FACTORS ARE RESHAPING AND REDEFINING MANAGEMENT?
A. Managers are dealing with changing workplaces, ethical and trust issues, global economic uncertainties,
and changing technology.
B. Why Are Customers Important to the Managers Job? C. Why Is Innovation Important to the Managers Job?
Reference: Robbins, S.P., Decenzo, D.A. & Coulter, M. (2013). Fundamentals of Management: Essential Concepts and Application, Eighth Edition, Prentice-Hall: New Jersey.