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About the Team

The User Operations team (Support) is central to ensuring that our customers'
experience with our products is nothing short of exceptional. We resolve complex
issues, provide technical guidance, and support customers in maximizing value
and adoption from deploying our products. We work closely with Sales, Technical
Success, Product, Engineering and others to deliver the best possible experience to
our customers at scale. OpenAI's customers represent a range of diverse backgrounds
and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a dynamic support strategy operator to drive strategic and operational
initiatives across OpenAI’s customer support/user operations landscape. In this
role, you will work closely with leaders in User Operations and across the company
to help scale, mature, and optimize our support operations. Your work will span
a range of strategic initiatives aimed at enhancing the customer experience
and driving operational excellence, ensuring that our support organization can
sustainably scale with the business's growth.

You’ll be responsible for deeply understanding our organization and priorities –

where we’re at, where we’re going – and will work relentlessly towards planning
and executing on our vision to provide best-in-class support. This role is not
“creating and executing playbooks”. AI has and will continue to fundamentally
change the customer experience and the way we build tools and organizations;
this role requires a proactive, strategic planner and executor that can think ten
steps ahead, defining the future of customer support at OpenAI and in the world.

In this role, you will:

Drive the ideation and operationalization of new support systems, processes,

and programs.
Collaborate with leaders to identify, evaluate, and prioritize new strategic and
operational initiatives, ensuring alignment with company goals and unique
organizational objectives
Work with product, engineering, and data teams to uncover and address key
operational challenges and growth/scaling opportunities within the support
organization, such as automation, process optimization, and enhanced
self-service options.
Deep dive into the critical drivers of our support operations and identifying
opportunities for optimization and innovation.
Partner with other members of the go-to-market organization, product, and
partnerships to launch new initiatives – helping think through strategic impacts,
executing on operational components, and driving change management.
You might thrive in this role if you:

Have 8+ years of experience in operations, strategy, and consulting, with at

least 5 years of experience building and leading customer-facing operations.
You have a history of high impact work in a technical environment.
Are non-traditional – this role will require leveraging technology and concepts
that are not yet established in the world (some of which you will produce yourself).
Are comfortable operating at all altitudes – discussing strategy and vision
with executives, and troubleshooting operations with individual contributors.
Have extensive experience in taking end-to-end ownership of large, ambiguous
problems, and breaking them down into clear, actionable plans.
Have direct experience engaging with executives and senior leaders to influence
and drive strategic decisions.
Are highly analytical, with strong skills in data modeling and operational forecasting
to drive insights and decision-making.
Possess excellent communication and collaboration skills and are skilled in
influencing stakeholders across all levels of the organization.
Thrive in chaos, and relentlessly drive program structure to enable the team.
Have a passion for technology, AI, and customer service, and are enthusiastic
about the transformative impact of AI on business and society.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that

general-purpose artificial intelligence benefits all of humanity. We push the boundaries
of the capabilities of AI systems and seek to safely deploy them to the world
through our products. AI is an extremely powerful tool that must be created
with safety and human needs at its core, and to achieve our mission, we must
encompass and value the many di"erent perspectives, voices, and experiences
that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis
of race, religion, color, national origin, sex, sexual orientation, age, veteran status,
disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s A#rmative Action and Equal
Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable

law, and qualified applicants with arrest or conviction records will be considered for
employment consistent with those laws, including the San Francisco Fair Chance
Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the
California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles
County workers: we reasonably believe that criminal history may have a direct,
adverse and negative relationship with the following job duties, potentially resulting
in the withdrawal of a conditional o"er of employment: protect computer hardware
entrusted to you from theft, loss or damage; return all computer hardware in your
possession (including the data contained therein) upon termination of employment
or end of assignment; and maintain the confidentiality of proprietary, confidential,
and non-public information. In addition, job duties require access to secure and
protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit
a report through this form. No response will be provided to inquiries unrelated
to job posting compliance.

We are committed to providing reasonable accommodations to applicants with

disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people

solve immense global challenges, and we want the upside of AI to be widely
shared. Join us in shaping the future of technology.
Compensation

$216K – $240K + O"ers Equity

Apply now
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