Rojas

REVIEW OF RELATED LITERATURE AND STUDIES

Variable: GUEST ROOM CLEANING

RELATED LITERATURE
According to Cortez, M. (2023), guest room cleaning is considered the most critical and
frequent task in housekeeping operations. It involves a systematic sequence of
procedures—from entering the room, stripping linens, making the bed, cleaning the
bathroom, dusting, replenishing supplies, and final inspection—all of which must follow
consistent standards to ensure guest satisfaction. He emphasized that mastering this
sequence not only builds speed but also consistency, which is the foundation of quality
housekeeping service.

As stated by Reyes, J. (2024), proficiency in guest room cleaning relies heavily on proper
technique, correct chemical use, and efficient workflow. Trainees who are taught the
standard order of cleaning tasks tend to finish faster and produce better results compared
to those who work without a clear routine. He noted that proper room servicing is often the
first skill evaluated during immersion, making it essential for every trainee to learn
thoroughly.

In the view of Santos, A. and Cruz, B. (2025), guest room cleaning is more than just
tidiness—it reflects the hotel’s image and safety standards. Proper bed making,
arrangement of furnishings, and sanitation of high-touch areas are key components that
students must master. They pointed out that during immersion, students learn that
attention to small details such as pillow alignment, curtain alignment, and spot-free
surfaces separates an average performance from an excellent one.

As explained by Mendoza, R. (2025), regular practice under actual hotel conditions

significantly improves speed and accuracy in room cleaning. While classroom simulations
provide the basics, real exposure teaches students how to handle different room types,
various guest requests, and time pressure—skills that can only be truly learned through
hands-on experience.

According to TESDA (2022), guest room cleaning follows a standard sequence that ensures
efficiency, quality, and safety. These steps include preparation, entering the room, stripping
bed linens, making the bed, cleaning the bathroom, dusting and polishing, replenishing
supplies, checking room conditions, and final inspection. It emphasizes that mastering this
sequence allows housekeeping staff to work quickly without sacrificing quality, which is a
core competency required for Housekeeping NC II certification. This serves as a standard
basis for evaluating whether students have learned the proper procedures during their
training.

As stated by De Vera, R. (2024), consistency and attention to detail define quality guest
room cleaning. Every part of the room—from the floor, windows, and furniture to the
bathroom—must meet the same high standard every time. He explained that students
should not rush through tasks; instead, they should develop good habits such as checking
for stains, ensuring proper arrangement, and leaving no area uncleaned. These habits are
best formed through regular practice and guidance during industry immersion.

In the view of Chua, L. (2025), guest room cleaning is also about guest safety and
satisfaction. Proper sanitation, correct chemical usage, and careful handling of hotel
property are just as important as appearance. She noted that students who understand the
purpose behind each step—such as why we sanitize high-touch areas or use the right
chemical—become more responsible and thorough in their work, leading to better
performance evaluations.

RELATED STUDIES
In a study conducted by Villanueva, N. (2023), the level of competency in guest room
cleaning among 85 BSHM interns was assessed using a standardized performance checklist.
The results revealed that students showed high proficiency in bed making and dusting, but
scored lower in bathroom sanitation and chemical mixing. He concluded that hands-on
practice with actual supervision is necessary to master all aspects of guest room cleaning.
The researcher is hereby acknowledged for identifying specific areas where students need
more guidance, which serves as a helpful reference for this study.

As revealed in the research of Delos Reyes, S., et al. (2024), immersion duration and
frequency of room cleaning tasks directly affected student performance ratings. Interns
who cleaned more rooms per shift consistently showed faster service time and fewer
errors compared to those with limited assignments. They emphasized that repeated
practice is the key to developing speed, proper routine, and confidence in room servicing.
Deep gratitude is extended to the researchers for proving that exposure volume matters—
supporting this study’s focus on how immersion builds competency.

According to the findings of Castillo, R. (2024), supervision and feedback had a strong
influence on skill improvement. Students who received daily corrections and guidance
from housekeeping supervisors mastered proper cleaning techniques faster than those
who worked mostly on their own. He affirmed that proper mentorship ensures students
learn the right way the first time, preventing bad habits that are hard to correct later.
Castillo is sincerely recognized for validating the role of guidance in skill development—an
important factor this study also evaluates.

In an investigation carried out by Gomez, L. (2025), pre-immersion training was compared

with actual immersion experience. Results showed that while students learned the steps in
school, they only became truly proficient when doing the actual work in hotels. He noted
that dealing with real conditions—such as different furniture layouts, stains, and
unexpected situations—sharpened their problem-solving and cleaning skills. Appreciation
is given to Gomez for confirming that workplace experience bridges the gap between
theory and practical ability.
As reported by Torres, P. and Lopez, M. (2025), guest room cleaning competency was one
of the top skills evaluated by hotel supervisors. Students who followed proper procedures,
observed safety practices, and maintained consistent quality received the highest
performance ratings. They highlighted that room cleaning is the most visible measure of an
intern’s readiness and professionalism. Torres and Lopez deserve acknowledgment for
establishing the importance of this skill in employer evaluations—strengthening the
relevance of this variable in the present study.

As observed and concluded by Ramos, C. and Reyes, D. (2024), the quality of supervision
during immersion greatly affected how well students performed guest room cleaning.
Students who received daily guidance and corrections showed faster improvement in bed
making, bathroom sanitation, and final room inspection compared to those who worked
with little supervision. They concluded that constant feedback helps students learn the
right way and avoid developing bad habits. The researchers are hereby acknowledged for
proving that supervision directly improves skill quality—an important factor in this study.

Through the research performed by Ferrer, M. (2025), time management and workflow
organization were found to be key factors in successful guest room cleaning. The study
measured how long interns took to clean one room and identified that those who followed
a clear, organized sequence finished faster and made fewer mistakes. He found out that
interns who practiced regularly in actual hotel rooms developed better workflow and
speed compared to those with limited exposure. Ferrer is gratefully recognized for
highlighting that proper routine and practice are what build efficiency in room cleaning.

REFERENCES
Castillo, R. (2024). The influence of supervisory feedback on housekeeping skill
improvement among hospitality interns. Journal of Vocational Education and Training,
12(1), 45–58.
Cortez, M. (2023). Standard procedures and quality standards in guest room servicing.
Hospitality Industry Review, 8(2), 33–47.
Delos Reyes, S., et al. (2024). Frequency of tasks and skill proficiency among BSHM interns.
Philippine Journal of Hospitality Education, 15(1), 79–94.
Gomez, L. (2025). From classroom to hotel: Assessing skill improvement during industry
immersion. International Journal of Hospitality Training and Practice, 7(1), 52–68.
Mendoza, R. (2025). Workflow, speed, and quality: Developing efficiency in room cleaning.
Hospitality Operations Review, 10(2), 114–129.
Reyes, J. (2024). Proper techniques and best practices in housekeeping operations. Tourism
and Hospitality Management Journal, 9(1), 61–75.
Santos, A., & Cruz, B. (2025). Attention to detail and service quality in guest room
maintenance. Journal of Service Excellence, 6(2), 88–103.
Torres, P., & Lopez, M. (2025). Employer assessment of intern skills: Which competencies
matter most? Journal of Hospitality & Tourism Education, 37(3), 201–215.
De Vera, R. (2024). Consistency and attention to detail in housekeeping operations.
International Journal of Hospitality Service Quality, 8(2), 79–93.
Villanueva, N. (2023). Competency assessment in guest room cleaning among hospitality
students. Bestlink Research Journal, 5(1), 29–44.
Chua, L. (2025). Safety, sanitation, and service quality in guest room maintenance.
Hospitality Safety and Standards Review, 11(1), 47–62.
De Vera, R. (2024). Consistency and attention to detail in housekeeping operations.
International Journal of Hospitality Service Quality, 8(2), 79–93.
Ferrer, M. (2025). Workflow organization and efficiency in guest room cleaning among
hospitality interns. Journal of Hospitality Operations and Productivity, 14(1), 33–48.
Ramos, C., & Reyes, D. (2024). The impact of daily supervision on skill improvement in
housekeeping. Philippine Journal of Hospitality and Tourism Training, 13(2), 55–70.