me B. detect and correct errors before final printing C. increase pages D.
confuse readers
11. Speed development in keyboarding requires A. looking at the keyboard B. constant practice without
sacrificing accuracy C. using two fingers D. typing slowly
12. Accuracy in keyboarding means A. typing fast only B. typing without errors C. typing with eyes closed
D. typing loudly
13. A sentence containing all letters of the alphabet is called A. outline sentence B. alphabetical
sentence C. burst sentence D. drill sentence
14. “The quick brown fox jumps over the lazy dog” is an example of A. outline drill B. alphabetical
sentence drill C. speed burst D. memo
15. Outline sentence drill helps to A. develop rhythm and finger movement B. delete text C. draw lines
D. save files
16. Speed burst for 1-10 minutes is used to A. rest B. increase typing speed over short periods C. shut
down computer D. print documents
17. Math table technique in keyboarding helps to A. type letters only B. develop skill in typing numbers
and symbols C. draw tables D. calculate
18. The space bar is also called A. enter key B. space regulator C. backspace D. tab key
19. One use of the space bar is to A. delete text B. create space between words C. start new paragraph
D. save file
20. The technique for using space bar is A. hit with any finger B. press with right or left thumb lightly C.
press with little finger D. press twice always
21. The Enter key is used to A. delete text B. move cursor to the beginning of a new line C. insert space
D. type capital letters
22. Paragraphing can be done by A. blocked method only B. blocked or indented method C. zigzag
method D. circular method
23. In blocked paragraphing, A. first line is indented B. all lines start from the left margin C. last line is
centred D. lines are curved
24. Indented paragraphing means A. no margin B. first line starts few spaces from the margin C. all lines
centred D. text is bold
25. Page setting includes A. font size only B. margins, paper size and orientation C. colour only D. typing
speed
26. Portrait orientation means A. paper is wider than tall B. paper is taller than wide C. no margin D.
landscape only
27. Correct page alignment for formal letters is A. left aligned B. justified C. right aligned D. centred
28. A memorandum is A. a private letter B. an internal written communication in an office C. an
advertisement D. a certificate
29. One feature of a memo is A. salutation “Dear Sir” B. it has “To”, “From”, “Date”, “Subject” C. writer’s
address D. complimentary close
30. Memos are usually A. signed at the bottom right B. initialed by the writer C. stamped D. not dated
31. E-mail means A. electric mail B. electronic mail C. easy mail D. express mail
32. One feature of e-mail is A. postage stamp B. subject line C. envelope D. letterhead
33. The correct e-mail format must include A. sender’s house address B. recipient’s e-mail address C.
hand signature D. wax seal
34. Office procedure refers to A. office party B. prescribed ways of performing office tasks C. staff
uniform D. office building
35. One importance of office procedure is A. it causes delay B. it ensures uniformity and efficiency C. it
wastes paper D. it confuses staff
36. A bill of licence is A. a school bill B. an official permit to operate a business C. electricity bill D. water
bill
37. Office equipment means A. office furniture only B. devices used to aid office work C. staff only D.
office files
38. Which of these is office equipment? A. Hoe B. Photocopier C. Cutlass D. Cooking pot
39. One use of a shredder is A. printing B. destroying confidential documents C. typing D. scanning
40. To care for office equipment, one should A. use anyhow B. clean regularly and use as instructed C.
pour water on it D. drop it always
SECTION B: THEORY [60 MARKS]
Answer all questions. Each question carries 10 marks.
1. (i) Define printer’s correction signs. [2 marks]
(ii) Draw and explain the uses of any four proofreaders’ marks and signs. [8 marks]
2. (i) What is keyboarding speed development? [2 marks]
(ii) Explain alphabetical sentence drill and outline sentence drill. [4 marks]
(iii) State four ways to develop accuracy and speed in keyboarding. [4 marks]
3. (i) Describe the space bar and state two uses. [4 marks]
(ii) Explain three techniques for using the Enter key. [3 marks]
(iii) Differentiate between blocked and indented methods of paragraphing. [3 marks]
4. (i) What is page setting? [2 marks]
(ii) Mention four features of page set up in MS Word. [4 marks]
(iii) State four steps involved in the production of a business document. [4 marks]
5. (i) Define a memorandum. [2 marks]
(ii) List five features of a memorandum. [5 marks]
(iii) Define e-mail and state three features of e-mail. [3 marks]
6. (i) What is office procedure? [2 marks]
(ii) State four importance of office procedure. [4 marks]
(iii) Define office equipment and mention four types with one use of each. [4 marks]