BUTLER SERVICE DIALOGUE
1. WELCOME GUEST AND ESTABLISH APPROPRIATE RAPPORT
● Good morning, and welcome to Danawan Hotel, [Sir/Madam]. My name is [Butler's Name], and I will be
at your service throughout your stay.
2. ASSIST CARRYING GUEST LUGGAGE
● Excuse me [Sir/Madam], May I assist you with your luggage. How much luggage do you have?
● Yes [Sir/Madam], you only have one luggage.
3. ESCORT GUEST TO THE SUITE
● Excuse me [Sir/Madam], May I escort you to your suite?
● Your preferences have been attended to, but should you have any additional requests or in need of
assistance, please let me know.
4. ADVISE GUEST OF AVAILABLE SERVICES
● How was your trip [Sir/Madam]? Is this your first time here at Danawan Hotel?
● Our hotel offers a range of services to enhance your experience, including private dining, tailored
excursions, spa treatments, and personal concierge arrangements. If there is anything you require,
whether it be dinner reservations, a morning wake-up service, or simply an extra pillow for your comfort,
it will be my privilege to see it arranged.
5. SUITE ARRIVAL (STEP 5)
● [Open the door for the guest]
● Welcome to your suite, [Sir/Madam]. Please, allow me to show you around.
6. LIVING AREA
● This is your living area, designed for both comfort and relaxation with a mini bar refrigerator with all the
complimentary snacks and refreshment inside.
7. BED
● Your bed has been prepared to your specified preference. Should you require a different pillow type or
mattress adjustment, I will see to it immediately.
8. BATHROOM
● The en-suite bathroom features a shower room equipped with hot and cold water and selection of
luxury toiletries. If you have a preferred scent or brand, I would be delighted to arrange it for you.
9. ADVISE GUEST OF BUTLER SERVICES
● You may contact me for any personal requests anytime.
10.UNPACKING LUGGAGE
● Excuse me [Sir/Madam], may I assist you in unpacking your luggage?
● May I start unpacking now?
● It consists of 1 coat, 1 long sleeve, 1 slacks and 1 white shirt. Would you like me to fold or hang any
specific items?
● Yes [Sir/Madam] I will hang your suit and fold the rest.
● Everything has been arranged to your specifications. Shall I store your luggage for you?
● I will place it here in the designated storage area.
11.TABLE SET UP/BREAKFAST
● Excuse me [Sir/Madam], your breakfast is already set on the table. You have scrambled eggs, crispy
bacon, golden-brown toast with butter and preserves, freshly squeezed orange juice, and a hot cup of
brewed coffee. Enjoy your breakfast [Sir/Madam].
12.GUEST ITINERARY
● Excuse me [Sir/Madam], please allow me to remind you of your itinerary for today.
● At 10:00 AM, a private guided tour of the hotel and its gardens was arranged.
● At 12:30 PM, lunch will be served at Danawan Pavilion Restaurant, where a table has been reserved
with a view of the Danawan.
● At 3:00 PM, you have a spa appointment for a signature massage and relaxation therapy.
● And at 7:00 PM, a formal dinner has been scheduled at Danawan Pavilion Restaurant for your meeting
with your business partner, with a custom menu prepared by our chef.
13.PACKING LUGGAGE (PRE DEPARTURE)
● [Knock 3 times]
● Valet Service!
● Good Morning [Sir/Madam], you have requested assistance in packing your clothes?
● May I start packing now? May I know if you have any fragile items?
● It consists of 1 coat, 1 long sleeve, 1 slacks and 1 white shirt, none of your items is fragile.
● Is there anything else you need for packing?
● Yes [Sir/Madam], none.
● If you need any further assistance, you may dial 123 for Housekeeping, 124 for Food and Beverage
Services, and 122 for Front Office.
● We would be happy to assist you! Thank you and have a nice day