(D)Chapter-4
(D)Chapter-4
Sale promotion techniques are not only useful to the producers and distributors,
but also are useful to consumers. The importance of sales promotion may be
grouped as follows:
A) IMPORTANCE TO CONSUMER
Sales promotional tools like prices-off deals, premium offers, discounts, etc.
reduce the price of the product when purchased on notified occasions.
5. Higher slandered living The consumer also gets plenty of opportunities in using
the new , cheaper & durable items, to their satisfaction, which may help them to
maintain a higher standard of living.
5. Demand for product & services: The sales promotion techniques have proved
successfully introducing new products & services. By the supply of free samples,
the new product makes its place in the market.
6. Able to capture new market :- The sales promotion programme facilitates the
producer to capture new markets for his products easily. The markets of
plantation products have been successful in capturing the markets by the
distribution of free samples.
7. Increase in goodwill :- The repeated uses of sales promotion tools facilitate the
consumers to get a special identification of the product as well as of the producer.
The satisfaction that has been arrived to the consumers by continuous uses of the
products will gradually increase the goodwill of the firm.
9. Effective steps to face the competition:- Larger sales, reduce production costs,
increase in profits, special identity and goodwill of the producer, etc. achieved
through sales promotion measures can help to face the competition more
effectively.
10. Improvement & new uses of the production: The sales promotion
programme invites suggestions from the consumers from time to time to know
about their change in need & performance. Accordingly, necessary improvements
or modifications are made in the product to satisfy the consumer need.
The producer, under the sales promotional programme, provides various facilities
& assistance to the middlemen, such as assistance to marketing research,
providing with display materials and managerial assistance, etc. for maintaining
regular stock for sales.
3. Direct relation with customers :-
A direct relationship between the dealers & the consumers are established
through the sales promotion techniques which will continue for a long time.
The importance of sales promotion programme for the society & the nation can
be summarized as below :-
· Increase in the standard of living of the people.
· Increase in employment opportunities.
· Development and expansion of transport, communication, banking, insurance
and warehousing facilities.
· Increase in Gross National Product and per capita income.
· Creation of healthy competition in national and international trade, etc.
Sales promotion refers to non recurring and short-term sales activities other than
advertising and personal selling. Brand proliferation, trade pressures, growing
competition recession, quick returns, competent staff and attitudinal change are
the causes of growing popularity of sales promotion.
1. Free samples:
In this case, small units of free samples are delivered door to door, sent through
direct mail, attached to another product, or given along with the purchase of
some other product (e.g., soaps, soft drinks, detergents or other items). Free
samples are normally provided during the introductory stage of the product.
2. Coupons:
3. Exchange scheme:
In this case, the customer exchanges the old product for a new one. The old
product’s exchange value is deducted from the price of the new product. This
sales promotion tool is used by several companies for consumer durables. For
instance, Philips came up with a five-in-one offer. The offer consisted of Philips TV,
two-in-one, iron, mixer-grinder, and rice cooker at an attractive price.
4. Discounts:
5. Premium offers:
These can be extra quantities of the same product at the regular price. Premium
offers are used by several firms selling FMCG goods such as detergents, soaps and
food items. For instance, Colgate offered 125 g in a tube for the price of 100 g.
6. Personality promotions:
7. Installment sales:
In this case, consumers initially pay a smaller amount of the price and the balance
amount in monthly installments over a period of time. Many consumer durables
such as refrigerators and cars are sold on installment basis. For example,
Washotex came up with a scheme to pay 20 per cent now and take home
Washotex washing machines. The consumers were offered the facility of paying
the balance in 24 equal monthly installments.
1. Cash bonuses:
It can be in the form of one extra case for every five cases ordered, cash discounts
or straight cash payments to encourage volume sales, product display, or in
support of a price reduction to customers.
2. Stock return:
Some firms take back partly or wholly the unsold stocks lying with the retailers,
and distribute it to other dealers, where there is a demand for such stocks.
3. Credit terms:
Special credit terms may provide to encourage bulk orders from retailers or
dealers.
4. Dealer conferences:
A firm may organize dealer conferences. The dealers may be given information
about the company’s performance, future plans, and so on. The dealers can also
provide valuable suggestions to the company at such conferences.
5. Dealer trophies:
6. Push incentives:
It is a special incentive given to the dealer in the form of cash or in kind to push
and promote the sale of a product, especially a newly launched product.
1) Innovation Stage
The first and foremost stage of the Technology Life Cycle represents the
innovation or the birth of the new product, software, material or the processes
that are a result of the thorough research and development activities. In the R & D
department of the company, various new ideas are planned, developed, tested,
designed, and executed depending on the company resources and the current
needs and demands of the market. This stage is quite time consuming in nature as
the ideas need to be tested and verified considering the various internal and
external forces affecting the operations of the business.
2) Syndication Stage
The syndication stage of the Technology Life Cycle focuses on the
commercialization and demonstration of the new technology developed. The
products, processes or material with the optimal potential for success are utilized
on the immediate basis. In the research and development departments, many
innovations are put on hold and only a percentage of the same are utilized for
commercial purposes. The outcome of the same largely depends on the economic
factors along with the technical and non-technical factors.
3) Diffusion Stage
This stage focuses on the penetration of the new technology developed in the
market and the technology is widely accepted by its potential users owing to its
innovation and novel ideation. All this results in higher profits, enhanced brand
value, and elevated revenue generation for the company making it a market
leader. But it is important to take note that the demand and supply side of factors
jointly influence the rate of diffusion of the technology.
4) Substitution Stage
The substitution is the last and final stage of the Technology Life Cycle and
represents the decline in the use of the technology due to its replacement with
another technology that is far more better, novel, and innovative in nature
catering to the current needs and demands of the target market. The time frame
of the substitution stage depends on the dynamics of the market and the various
technical and non-technical factors influence the rate of the substitution of the
technology.
Example of the Technology Life Cycle
1) Nokia
In the early 2000’s the mobile brand Nokia was one of the best of the crops and
was much loved and adored by its loyal customers. The Symbian technology
used in its mobile phones was an instant hit with the customers and the brand
was the market leader for a very long time until the onset of IOS and Android
technologies by Apple and Samsung that were high on the levels of futuristic
ideation and innovation leading to the decline stage of Nokia and its
technologies.
5 Steps in Training Process/Phases Or Stages of Training
To compete effectively, firms must keep their employees well trained. The first
step in the training process is a basic one, to determine whether a problem can be
solved by training.
The first step in the training process is to determine Training [Link] overall
purpose of the assessment phase is to determine if training is needed and, if so, to
provide the information required to design the training program.
The employees themselves can provide valuable information on the training they
need. Just ask them! They know what they need/want to make them better at
their [Link], regulatory considerations may require certain training in certain
industries and/or job [Link] the kind of training needed has been
determined, it is equally important to determine what training is not needed.
Once the employees’ training needs have been identified, employers can then
prepare for the training.
Clearly stated training objectives would help employers communicate what they
want their employees to do better or stop doing!
Learning objectives do not necessarily have to be written, but they should be clear
and thought out before the training begins to be as successful as possible.
Professionals should conduct training with knowledge and expertise in the given
subject area.
Nothing is worse than being in a classroom with an instructor who does not know
what they are supposed to teach! Use in-house, experienced talent, or an outside
professional best option.
The training should be presented so that its organization and meaning are clear to
employees. An effective training program allows employees to participate in the
training process and practice their skills and/or knowledge.
One way to ensure that the training program accomplishes its goals is by
evaluating the training by both the trainees and the instructors.
Training should have, as one of its critical components, a method of measuring the
effectiveness of the training.
Importance of Training
❖New candidates who join an organization are given training. This training
familiarizes them with the organizational mission, vision, rules and
regulations and the working conditions.
❖The existing employees are trained to refresh and enhance their knowledge.
❖If any update and amendments take place in technology, training is given to
cope up with those changes. For instance, purchasing new equipment,
changes in technique of production, computer implantment. The
employees are trained about the use of new equipment and work methods.
❖When promotion and career growth becomes important. Training is given
so that employees are prepared to share the responsibilities of the higher
level job.
The benefits of training can be summed up as:
Improves morale of employees- Training helps the employee to get job security
and job satisfaction. The more satisfied the employee is and the greater his
morale, the more he will contribute to organizational success and the lesser will
be employee absenteeism and turnover.
Less supervision- A well trained employee will be well acquainted with the job
and will need less supervision. Thus, there will be less wastage of time and effort.
Fewer accidents- Errors are likely to occur if the employees lack knowledge and
skills required for doing a particular job. The more trained an employee is, the less
are the chances of committing accidents on the job and the more proficient the
employee becomes.
The contents and boundaries of business processes vary from firm to firm. The
experience of designers shows that a firm should differentiate its ongoing activities
by a range of ten to twenty business processes. Each company has its own set of
business processes. For instance, IBM uses eighteen business processes. Some
examples of these processes are: production, customer fulfillment, customer
feedback and development of hardware.
4. Business process owners and responsibility
Top management should take over the ownership and hence the responsibility for
the business processes to ensure their optimal management as well as their
continuous improvement. Line responsibility and process ownership form a matrix.
Business processes are not international per se. The internationality of the firm
determines how many business processes have an international scope. Some
business processes are more likely to be international than others, for instance
global sourcing, global key account management, R&D, new product launch, or
manufacturing.
6. Customer orientation
BPR is radically customer-oriented. Process outputs should not only support the
firm's objectives, but must also satisfy customers' requirements. Customers should
be integrated into the redesign.
BPR takes a holistic view of the network of parallel and serial processes. A holistic
view can overcome the piecemeal engineering of isolated parts of a business
process which often results in suboptimal solutions, particularly when the
preceding or following process steps fall under the responsibility of a foreign
subsidiary. However, designers lose this holistic view if they distinguish between
too many processes or too many process levels. IBM, which has the longest
experience with process re-organization, reduced their 140 subprocesses to the
above mentioned 18 business processes.
A holistic view harmonizes with a top down approach. Because of the broad, cross-
functional scope of BPR and the risks of radical change, top management should
initiate, control, and monitor the re-engineering. BPR follows a top-down approach
in contrast to quality improvement programs which follow a bottom-up approach.
Compared to the ten characteristics of BPR, the interview partners had a different
perception and understanding of business processes.
No Guarantee of Success
Adopting BPR is no guarantee that a business will be successful. This is because the
success of a business depends on many macro and micro factors.
Costly Process
Business process reengineering is a costly and time-consuming affair. This is
because BPR involves making big changes at the strategic and operational levels. It
won’t be wrong to say that small companies may not be able to afford BPR.
Long-term Process
The results of BPR won’t be visible straight away, rather it is a long-term process.
Or, we can say that the result of BPR will show in the long term only. This again
makes BPR out of the reach of many companies who don’t have the patience and
money to carry ahead with BPR.
Unavailability of Resources
Businesses need to come up with the right resources at the right time to
implement BPR successfully. The resources could be human resources, funds,
process reengineering tools, data, and more. If one or more of these resources
aren’t available when needed for BPR, it could slow down the whole BPR process.
There are chances that in excitement to benefit from BPR, management may
re-engineer too many processes.
Loss of Jobs
BPR could lead to the loss of jobs. Since BPR focuses on error-free processes, it may
replace humans with machines.
The above advantages and disadvantages of business process reengineering (BPR)
make it clear that BPR is not an easy process. Effectively implementing BPR
requires a lot of planning, as well as the willingness of top management and
support from employees. So, it is very important for a company going for BPR to
get itself familiar not just with the advantages but with the disadvantages of BPR as
well.
Here are some assumptions about the use of CVP analysis in business.
● CVP analysis costs can be segregated into fixed and variable portions and
total fixed costs remain constant at all output levels.
● In CVP, cost linearity is preserved over the relevant range, and revenues are
constant per unit.
● A business has a constant product mix and produces only one kind of
product.
● An efficient manager or business owner tries to bring out the best results
from cost-volume-profit analysis, while steering clear of assumptions.
Capital asset management requires a lot of money; therefore, before making such
investments, they must do capital budgeting to ensure that the investment will
procure profits for the company. The companies must undertake initiatives that
will lead to a growth in their profitability and also boost their shareholders’ or
investor’s wealth.
Net present value (NPV) is used for the same purpose as the internal rate of
return, analyzing the projected returns for a potential investment or project. The
net present value represents the difference between the current value of money
flowing into the project and the current value of money being spent. The value
can be calculated as positive or negative, with a positive net present value
implying that the earnings generated by a project or investment will exceed the
expected costs of the venture and should be pursued.
Profitability Index
The accounting rate of return is the projected return that an organization can
expect from a proposed capital investment. To discover the accounting rate of
return, finance professionals must divide the average profit by the initial
investment. The accounting rate of return is a useful metric for quickly calculating
the profitability of a company, and it is widely used for analyzing the success rates
of investments that feature multiple projects.
Payback Period
A budget is a financial plan for a corporation that covers a specific future period. It
is an expression of income and expenditures over a certain period. Budgets are
plans that cover all functional areas of a business for a specific future period.
A budget is a system that is related to plan and control. Therefore, budgets also
include budgetary control.
Definitions
Budgetary Control
Budgetary control does not merely involve the matching of estimated expenses to
actual expenses. In addition, it involves placing responsibility for failures.
The periodic checking up of income, costs, and expenses related to the
administration of the budget is known as budgetary control.
Concept of Entrepreneurship
The entrepreneur is defined as someone who has the ability and desire to
establish, administer and succeed in a startup venture along with risk entitled to
it, to make profits. The best example of entrepreneurship is the starting of a new
business venture. The entrepreneurs are often known as a source of new ideas or
innovators, and bring new ideas to the market by replacing old with a new
invention.
In a nutshell, anyone who has the will and determination to start a new company
and deals with all the risks that go with it can become an Entrepreneur.
In the past, employers believed that money was the biggest motivator, and
employees were encouraged to work harder by offering them a salary or wage
increase. Although this is true to an extent (as we all have bills to pay), many
employers are now realizing that there are other less costly methods that can
yield equally effective results.
It’s about creating a work culture based on psychological safety at work where
managers encourage a growth mindset and employees strive to take on more
responsibility.
What Is Depreciation?
The term depreciation refers to an accounting method used to allocate the cost of
a tangible or physical asset over its useful life. Depreciation represents how much
of an asset's value has been used. It allows companies to earn revenue from the
assets they own by paying for them over a certain period of time.
Because companies don't have to account for them entirely in the year the assets
are purchased, the immediate cost of ownership is significantly reduced. Not
accounting for depreciation can greatly affect a company's profits. Companies can
also depreciate long-term assets for both tax and accounting purposes.
Depreciation can be compared with amortization, which accounts for the change
in value over time of intangible assets.
● Depreciation ties the cost of using a tangible asset with the benefit gained
over its useful life.
● There are many types of depreciation, including straight-line and various
forms of accelerated depreciation.
● Accumulated depreciation refers to the sum of all depreciation recorded on
an asset to a specific date.
● The carrying value of an asset on the balance sheet is its historical cost
minus all accumulated depreciation.
● The carrying value of an asset after all depreciation has been taken is
referred to as its salvage value.
A break-even analysis will tell you exactly what you need to do in order to make
back your initial investment and begin turning a profit.
The break-even theory is based on the fact that there is a minimum product level
at which a venture neither makes profit nor loss.
M.B. Ndaliman, An Economic Model for Break-even Analysis
For example, a break-even analysis could help you determine how many cellphone
cases you need to sell to cover your warehousing costs, or how many hours of
service you’ll have to bill to pay for your office space. Anything you sell beyond
your break-even point will add profit.
To fully understand break-even analysis for your business, you should be aware of
your fixed and variable costs.
● Fixed costs: expenses that stay the same no matter how much you sell.
● Variable costs: expenses that fluctuate up and down with production or
sales volume.
(v) The fixed costs remain constant over the volume under consideration.
Many small and medium-sized businesses never perform any meaningful financial
analysis. They don’t know how many units they have to sell to see a return on
their capital.
Break-even analysis is a way to find out the minimum sales volume so that a
business does not suffer losses.
-Lis Sintha, Importance of Break-Even
A break-even point analysis is a powerful tool for planning and decision making,
and for highlighting critical information like costs, quantities sold, prices, and so
much more.
Price smarter
Finding your break-even point will help you understand how to price your
products better. A lot of psychology goes into effective pricing, but knowing how it
will affect your gross profit margins is just as important. You need to make sure
you can pay your bills.
When most people think about pricing, they think about variable cost—that
is, how much their product costs to make. But in addition to variable costs,
you also need to cover your fixed costs, like insurance or web development
fees. Performing a break-even analysis helps you do that.
It’s easy to forget about expenses when you’re thinking through a small
business idea. When you do a break-even analysis you have to lay out all
your financial commitments to figure out your break-even point. This will
limit the number of surprises down the road.
After completing a break-even analysis, you know exactly how many sales
you need to make to be profitable. This will help you set more concrete
sales goals for you and your team. When you have a clear number in mind,
it will be much easier to follow through.