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IDT Express DID Tutorial

The document provides a step-by-step guide on how to purchase and manage Direct Inward Dialing (DID) numbers through the IDT Express portal. It includes instructions for ordering, managing existing DIDs, and important notes regarding fees and account management. Additionally, it emphasizes the importance of maintaining sufficient account funds to avoid service interruptions.

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nardinicatala907
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2 views16 pages

IDT Express DID Tutorial

The document provides a step-by-step guide on how to purchase and manage Direct Inward Dialing (DID) numbers through the IDT Express portal. It includes instructions for ordering, managing existing DIDs, and important notes regarding fees and account management. Additionally, it emphasizes the importance of maintaining sufficient account funds to avoid service interruptions.

Uploaded by

nardinicatala907
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

IDT EXPRESS

How to order & manage DIDs!

1
PURCHASING A NEW DID

2
Login to the portal – and click on DIDs tab

3
Click on ‘Purchase DIDs’

4
Enter appropriate QTY and press the cart
button.

5
Click on the warning icon to read the
RESTRICTIONS before placing the order

6
To confirm the order - go to the shopping
cart

7
Verify order details & place order

8
To check the order status & DID number - go
to Orders

9
Add switch for DID inbound termination – Go
to Settings tab & click on Switches.

10
MANAGING EXISTING DIDs

11
Manage DIDs under ‘My DIDs’ tab

12
Access Qos Reports & CDRs under DIDs tab

13
To raise support tickets – please go to
Support Tab. Choose Technical Issue ticket.

14
DID key notes

• DID numbers come with unlimited channels.


• DIDs are subject to Set-Up Fee, Monthly Fee, Per Minute Fee, Porting Fee (if applicable)
• If a DID is ordered/canceled in the middle of the month – a pro rated Monthly Fee will be charged.
• DIDs will be recharged on 1st of every month. Please ensure Accounts are funded adequately for the
charges.
• If an account has insufficient funds to pay for the monthly DID charge, the numbers will cease to
function. If after 14 days the charge was still not paid, the DID will be automatically removed from
the account and returned to the pool (numbers may not be retrievable after this point)
• CLI is supported on most numbers for local calls but not always available for international calls.
• Express account balance is shared between Voice & DID service
• All IP addresses added to the account for DID service will receive calls simultaneously
• We support number porting in – for USA & Canada. 15
The contents of this tutorial are meant to for general guidance only. The Terms & Conditions mentioned & agreed upon the Express portal will prevail & be applicable in all cases.
THANK YOU

16

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