Optimized Call Script
1. Introduction & Hook
Agent: "Good morning/afternoon, may I speak to [Name]?"
Agent: "Hi Mr./Mrs. [Name], my name is [Agent Name], and I’m calling from the Federal Trade
Commission’s Claims Office. How are you doing today?"
Agent: "I’m calling to notify you that you have been selected as the second category winner of a
2.5 Million-Dollar Cash Prize from the Mega Millions Sweepstakes. Along with your cash prize, you
will receive a brand-new 2018 Cadillac CTS and 5 Years of Health Insurance Coverage from Blue
Cross. Are you following me so far?"
Agent: "Your check was sent to us to be processed and validated, so we will handle all the
paperwork for you. Ok?"
2. Identity & Eligibility Verification
Agent: "Before I continue, I need to verify that I have the correct person. Are you [Verify Name] of
[Verify Address]?"
Agent: "Thank you for verifying your information. Now, I need to ask you a few brief questions to
confirm that you are legally qualified to receive this prize. Please keep in mind that this call will be
recorded for quality and security purposes. Ok?"
• "Are you an American citizen?"
• "Has someone contacted you already to process your prize?"
• "Are you employed, self-employed, or retired?"
• "Are you married, single, or divorced?"
• "Do you have a savings or checking account?"
• "Do you have any outstanding credit card balances or a mortgage?"
• "And finally, do you take care of your own finances?"
3. Claim Number & Prize Delivery Details
Agent: "Now, please get a pen and paper so I can provide you with your Claim Number: [Provide
Claim Number]. Please keep this number secure for your records. Ok?"
Agent: "Before I continue, Mr./Ms. [Name], I just want to take a moment to congratulate you on
behalf of our staff. How does it feel to be the lucky winner?"
Agent: "Once your paperwork is processed, we will dispatch a team to deliver your check and the
paperwork for your 2018 Cadillac CTS. You will also receive your Health Insurance Card, a W4
Form, and a Claims Certificate. Ok?"
Agent: "We are also going to need your permission to have a camera crew record our agents
handing the check over to you. This will be aired on national television for promotional purposes
only. Is that ok with you?"
4. Taxes, Fees, & Closing
Agent: "Now, please keep in mind that, as a result of IRS regulations, 7% will be deducted from
your cash prize for applicable Federal and State taxes. These taxes work out to be $175,000 and
will automatically be deducted from your cash prize, making your total amount after taxes
$2,325,000. Ok?"
Agent: "Also, according to the terms of the sweepstakes, you are responsible for the fees to
process your prizes. This is a total amount of $4,500 and covers processing, validation, and stamp
duty fees. Once completed, we will dispatch a team to deliver your prizes, or you have the option to
have your cash prize deposited directly into your bank. Ok?"
Agent: "Please get a pen and paper so I can provide you with the payment information to get the
process started. Ok? (Try to close)"
Agent: "Before you go, we encourage you to keep your prizes confidential for security concerns to
prevent identity theft. Please keep your prizes confidential until you have received them. This is for
your safety! Ok?"
Agent: "Once more, congratulations on behalf of our staff, and have a wonderful day!"
Frequently Asked Questions (FAQ)
Who issued the check? Your prize was awarded by the Mega Millions Sweepstakes
Company.
How did I win? Your name was entered into the contest as a result of your past or current
subscription to one of our sponsors (such as Publishers Clearing House, Readers Digest) or a
past credit card transaction with one of our partners.
Why do I have to pay? These are the terms of the sweepstakes competition and apply to all
winners. They cover administrative costs and other expenses to conduct each competition.
Do I have to pay taxes? Yes.
Where are you located? 55 Washington St, Brooklyn, NY 11201