Name: Athallah Muhammad Muqaffa
NPM: 250211057
Class: D
Section A
1. B
2. C
3. B
4. C
5. C
6. B
7. A
8. B
9. C
10. B
11. B
12. B
13. B
14. B
15. C
16. B
17. A
18. A
19. D
20. C
Section B
1. Could
2. Inquire
3. Problem
4. Attention
5. Apologize
6. Replacement
7. Atteched
8. Due
9. Receipt
10. Reminder
11. Assistance
12. Investigate
13. Arrange
14. Understanding
15. Reply
16. Inform
17. Contact
18. Complaint
19. Shipment
20. Regards
Section C
1. It’s basically any written communication like emails, letters, or memos that people exchange
in a workplace to keep business operations running smoothly.
2. - Keeping it clear and straight to the point
-Maintaining a polite and respectful tone, no matter the situation
3. An inquiry email is sent when you simply need information or have questions about
something. A complaint email, on the other hand, is sent to report an issue or error and to ask
for a solution.
4. Because the right tone prevents misunderstandings and builds good working relationships. It
ensures your message is taken seriously without sounding rude or aggressive.
5. You need a clear subject line so they know what it's about, a polite greeting, specific and clear
questions about what you need, and your contact details.
6. It's used to pitch a new business idea, suggest a partnership, or outline a project to someone,
highlighting how it benefits both sides.
7. To formally request payment from a client for work done or products delivered, clearly
showing the amount due and the deadline.
8. It’s basically sent to officially ask a client for payment after you've delivered products or
finished a service. It clearly shows them the total amount they owe and when the deadline is.
9. To let the client know that you’ve successfully received their payment, serving as an official
acknowledgment or receipt.
10. It creates a reliable paper trail. Having things in writing gives everyone a clear reference point
and serves as documentation if issues arise later.
Section D
Subject: Issue with Damaged Items - Delivery #B-612
Dear Customer Support Team,
I am writing to report an issue with our recent office equipment order, which arrived this morning
under Invoice #B-612
Unfortunately, when we unpacked the delivery, we found that several items were badly damaged.
Specifically, two ergonomic chairs have broken bases, and one monitor has a cracked screen. These
items are currently unusable for our staff.
Could you please help us arrange a replacement shipment for these items as soon as possible? I have
attached photos of the damage for your reference.
Thank you for looking into this. I look forward to hearing from you soon.
Best regards,
Atha
Office Manager | Pelita Innovations
Section E
Subject: Regarding your damaged delivery - Order #B-612
Dear Mr. Atha,
Thank you for letting us know about this. I am very sorry to hear that some of the office equipment
arrived damaged today.
Please accept our sincere apologies for the trouble this has caused your team. We always aim to
deliver products in perfect condition, and I am already checking with our courier to see what went
wrong.
To fix this immediately, we have arranged a priority replacement shipment for the two chairs and the
monitor. They will ship tomorrow morning and should arrive within two business days.
Feel free to reply directly to me if you have any questions. Thank you for your patience.
Best regards,
Shin Tae-yong
Customer Relations Manager | Matsunaga Supplies Corp.