Self-Service Portal User Guide (For Consumers)
⚡ Your One-Stop Power Management Solution!
📌 Welcome to the Self-Service Portal!
The Self-Service Portal is an online platform designed to make managing
your electricity account simple and hassle-free. Here, you can:
View bills & make payments 💰
Raise requests (complaints, grievance, queries, or apply for new connections) 🛠
Track request status in real-time 🔍
🔗 Portal Link: [Link]
🔍 How to Access the Portal?
👤 Guest User 👥 Registered User
No registration needed! Full access to all features, including:
Can perform online payment for bills View Bill & Payment history
You can submit grievances, apply for new Request logs
connections and track ticket status without Account Management
logging in. Login with your registered phone no & password.
Registration Steps (Only for registered Power Dept. consumers 👤)
Go to Portal Link
Click Consumer Login
Click "Register"
Enter phone number (must be registered with Power Dept.)
To check registered phono no, click on verify.
Click ‘view details associated with phone no’
Your account details will be displayed
Verify OTP & set password
Login & access all features!
⚠ Not registered?
Contact IT Section (Power Dept.) at 📞 +91 99334 40086
or E-mail at [Link]@[Link]
💬 How to Apply/ Track for a New Connection Request?
👤 Steps to Apply/Track for a New Connection Request.
START
Visit Self Service Portal Click on the Enter basic details, location
[Link] ‘Apply for New Connection’ details, and an active mobile
number.
A Ticket ID will be generated
The applicant can track the once the new connection Upload the required
status of the request using request is successfully documents for verification
the Ticket Tracking feature submitted and will be
with the Ticket ID forwarded to the number on Click on the Submit button
which the request was raised
⚠ Important – Registration is not required. Both registered
and guest users can submit requests for new connections.
🔄 What Happens Next?
After the online application is During the site inspection, the
reviewed by the concerned consumer’s consent will be Once connection is approved,
Area Engineer, an inspection obtained on the applicable relevant connection charges will
date for load verification will departmental documents. The be generated and forwarded to
relevant connection charges will the consumer for online
be communicated to the
also be communicated to the payment.
applicant via telephone.
consumer.
Every ticket status update — To view/download the After successful online payment.
Under Process / Resolved / notification, please visit the Electricity connection will be
homepage and click on the provided to the consumer within
Rejected, etc. — will be sent
the timeframe as notified by the
via SMS to the applicant “Latest Updates”, & select link
department. as per Notification
for New Connection No. No.03//Power/Adm
Notification. Check below
END
💬 How to Raise/Track a Request or Grievance?
Steps to Raise/ Track a Request or Grievance
START Fill Personal details:
Visit Self Service Portal Click on the Consumer Name 📛
[Link] ‘Post Grievance’ Mobile number 📱
Problem description ✍️
Location Information
A Ticket ID will be generated
once the Grievance request is
Click on the Submit button Upload documents (if needed)
successfully submitted and
will be forwarded to the
number on which the request
was raised
🔄 What Happens Next?
The request will be submitted The applicant can track the The request will initially take
to the concerned area JE/AE status of the request using at least 7 days for department
the Ticket Tracking feature officials to conduct request
with the Ticket ID verification.
Every ticket status update —
Under Process / Resolved /
Rejected, etc. — will be sent
via SMS to the applicant
END
⚠ Important
Registration is not required. Both registered and
guest users can submit requests for raise grievances.
How to Track your request status?
Steps to track your request status
Visit Self Service Portal [Link]
Go to "Track Ticket"
Enter Ticket ID or Mobile No.
Click Search 🔍
Check status updates:
🔄 Pending (Under review for verification and inspection)
🔄 Pending for Approval
🔄 Escalated (Sent to senior official)
✅ Resolved/Completed (Issue fixed)
❌ Rejected/Closed (Check remarks)
Bill Payment Steps: 💰
Visit Self Service Portal [Link]
Navigate to the "Pay Bills" section
Enter your Contract Account Number
Click on "Proceed to Pay"
The bill amount linked to the entered Contract Account Number will be displayed.
Select the bill and continue with the payment process.
Ask the Expert
In case any assistance is required while submitting the Application,
kindly call IT Section at ☎️ +91 9641873699 or Email: ✉️ [Link]@[Link]
Our Support Team will contact you to provide necessary assistance.
This service is available between 10 AM to 4 PM from
Monday to Friday and between 9 AM to 1 PM on Saturday,
excluding Sunday & Public Holidays.