Consumer Rights
Question 1. Which one of the following days is being observed as ‘National Consumers
Day’ in India?
(a) 24 December
(b) 25 December
(c) 10 December
(d) 31 december
Answer: (a) 24 December
Question 2. ISI mark can be seen on which of the following items?
(a) Jewellery
(b) Edible oil
(c) Electrical appliances
(d) Cereals
Answer: (c) Electrical appliances
Question 3. ‘Hallmark’ is used as a logo for which one of the following?
(a) Agricultural products
(b) Jewellery
(c) Electrical goods
(d) Electronic goods
Answer: (b) Jewellery
Question 4. The Consumer Protection Act or COPRA was enacted in the year
(a) 1985
(b) 1986
(c) 1987
(d) 1988
Answer: (b) 1986
Question 5. When was the ‘Right to Information’ Act passed?
(a) In January 2002
(b) In March 2004
(c) In October 2005
(d) In July 2007
Answer: (c) In October 2005
Question 6. Which of the following is not a right of consumers?
(a) Right to safety
(b) Right to be informed
(c) Right to choose
(d) Right to constitutional remedies
Answer: (d) Right to constitutional remedies
Question 7. When did United Nations adopt the UN Guidelines for Consumer
Protection?
(a) 1985
(b) 1990
(c) 1995
(d) 1999
Answer: (a) 1985
Question 8. Which of the following is not a function of Consumer Protection Councils?
(a) To create awareness of consumer rights among consumers.
(b) To guide consumers on how to file cases in consumer courts.
(c) To provide compensation to consumers when they are cheated by shopkeepers.
(d) To represent consumers in Consumer Courts at times.
Answer: (c) To provide compensation to consumers when they are cheated by shopkeepers.
Question 9. What was the name given to the agency at the global level for the protection
of consumer rights?
(a) Consumer Court of Justice
(b) International Consumer Forum
(c) Consumers Commission
(d) Consumers International
Answer: (d) Consumers International
Question 10. Which one of the following does not provide certificate of standardization
in India?
(a) ISI
(b) Agmark
(c) Hallmark
(d) COPRA
Answer: (d) COPRA
Question 11. Suppose you want to buy toothpaste and the shop owner says that he/she
can sell the toothpaste only if you buy a toothbrush, which of your right is being
violated by the shopkeeper?
(a) Right to safety
(b) Right to be informed
(c) Right to choose
(d) Right to represent
Answer: (c) Right to choose
Question 12. Which of the following is not a right of consumers?
(a) Right to safety
(b) Right to be informed
(c) Right to choose
(d) Right to constitutional remedies
Answer: (d) Right to constitutional remedies
Question 13. In October 2005, the Government of India enacted a law known as:
(a) Right to Choose Act
(b) Right to Information Act
(c) Women Reservation Act
(d) Anti-corruption Act
Answer: (b) Right to Information Act
Question 14. Which one of the following is not true regarding the Right to Safety?
(a) Right to be protected against unsafe appliances.
(b) Right to protected against unsafe working conditions.
(c) Right to seek information about functioning of government departments.
(d) Right to be protected against services which are hazardous to life.
Answer: (c) Right to seek information about functioning of government departments.
Question 15. Which of the following laws was enacted by the Government of India in the
year 2005?
(a) The Right to Information Act
(b) The Consumer Protection Act
(c) The Right to Education Act
(d) The Right to Property Act
Answer: (a) The Right to Information Act
Question 16. Who amongst the following is protected through rules and regulations in
the market place?
(a) The shopkeepers
(b) The manufactures
(c) The consumers
(d) The suppliers
Answer: (c) The consumers
Question 17. Marketing of goods and services which are hazardous to life and property
is covered under:
(a) right to be protected
(b) right to be assured
(c) right to seek redressal
(d) right to be informed
Answer: (a) right to be protected
Question 18. Consumer Protection Act, 1986 covers the whole of India except:
(a) the state of Jammu and Kashmir
(b) Andaman and Nicobar Islands
(c) Lakshadweep
(d) None of the above
Answer: (a) the state of Jammu and Kashmir
Question 19. Who can seek information under the RTI Act, 2005?
(a) A group of persons
(b) An individual citizen
(c) A registered company
(d) An association / society
Answer: (b) An individual citizen
Question 20. Consumer Protection Act (COPRA) was enacted by Indian Government in:
(a) 1986
(b) 1983
(c) 1988
(d) 1985
Answer: (a) 1986
Question 21. MRP on a product represents:
(a) minimum retail price
(b) maximum retail price
(c) micro retail price
(d) none of the above
Answer: (b) maximum retail price
Question 22. Consumers International was created by:
(a) UNESCO
(b) UN
(c) UNICEF
(d) World Bank
Answer: (b) UN
Question 23. Which logo or mark you will have to look for on a biscuit packet?
(a) Agmark
(b) ISI mark
(c) Hallmark
(d) ISO mark
Answer: (a) Agmark
Question 24. Factors which cause the exploitation of the consumer:
(a) Limited and wrong information
(b) Illiteracy and ignorance of the consumer
(c) Few sellers and limited competition
(d) All the above
Answer: (d) All the above
Question 25. To protect themselves what do consumers need?
(a) Consumer Forums
(b) Consumer Protection Councils
(c) Consumer movement
(d) Consumer awareness
Answer: (d) Consumer awareness
Question 26. Which mark should you look for while buying honey?
(a) ISI
(b) ISO
(c) Agmark
(d) ISO
Answer: (c) Agmark
Question 27. Name the court to which a consumer can approach, having a claim of Rs.
40 lakhs
(a) National Consumer Court
(b) State Consumer Court
(c) District Consumer Court
(d) None of the above
Answer: (b) State Consumer Court
Question 28. The organisation which lays down standards of products at the
international level is called:
(a) ISI
(b) ISRO
(c) ISO
(d) WCF
Answer: (c) ISO