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Problem Solving

The document discusses problem-solving, defining it as a situation needing improvement where performance does not align with expectations. It outlines barriers to effective problem-solving, such as narrow perspectives and poor communication, and emphasizes the importance of analyzing and identifying the causes of problems. Additionally, it presents a structured approach to problem-solving through the PAID steps: Problem Statement, Analyze, Identify, and Define.

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Gloria Pereira Jorgensen
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2 views10 pages

Problem Solving

The document discusses problem-solving, defining it as a situation needing improvement where performance does not align with expectations. It outlines barriers to effective problem-solving, such as narrow perspectives and poor communication, and emphasizes the importance of analyzing and identifying the causes of problems. Additionally, it presents a structured approach to problem-solving through the PAID steps: Problem Statement, Analyze, Identify, and Define.

Uploaded by

Gloria Pereira Jorgensen
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

PROBLEM-

SOLVING
‘You can’t solve problems
with the same thinking that
created them.’ Albert
Einstein’
Problem solving

■ What is problem solving?


■ What are the barriers to effective problem solving?
■ What is the problem soving procee?
■ What are problem solving tools?
Problem solving and
Decision making
■ Problem solving INPUT) and Decision making
(OUTPUT) go hand in hand.
■ Practice the skill and increase your potential to
advance.
What is a problem-
Define it!
■ A situation that needs to be improved.
■ Performance and expectations are not aligned
■ Problems usually occur due to a reason. Any
examples?
■ In any problem, there is a certain point when
performance moves away from expectations
■ Find out the symptoms and causes of a problem
Barriers to solving the
problem
■ Don’t know what the problem is
■ Looking at the problem too narrowly not sure what is
happening
■ Making rash decisions
■ Not considering the consequences
■ Not cosidering if the solutipn is actually doable
■ Lack of communication to what is possible.
What blocks problem solving

Making fun of No
Poor team work Complacency
others’ ideas accountability

Members afraid
Too many
Fear of change Lack of trust to to be judged
‘chefs’
by their skills
That’s not our Not practical
responsibilty. for operating

Attititudes
We’ve nvere
done that
before.
This is how we
have Always
done it that kill
Creative
We don’t have
time
It isn’t in the
budget, ideas
Don’t be
ridiculous We
tried that
before
Which is the worst, why?

1. Giving up too early.

2 .Jumping straight to conclusions about the cause.

3 .Not having the right people

4. Not having all relevant data.


P - Problem Statement- define it

Problem A- Analyse what is wrong and what is right

Solving
Steps (PAID) I - Identify the causes , what’s different,
what’s the same, what are the likely
explanations

D - Define the actual cause. Can I prove


it?

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