📖 Proverbs 3:5-6 (NIV)
"Trust in the Lord with all your heart and lean not on your own understanding;
in all your ways submit to Him, and He will make your paths straight.”
📌
📌 ☝️
Do your BEST and God do the REST!
Ang motuo kaniya dili gayud MAULAWAN.
Q1: Tell me about yourself.
Sample Answer:
▶ ️Good day, I'm Desiree, I recently finished my studies and I’m excited to apply what I’ve
learned in real work.”. I've always been interested in communication and I believe this industry
will help me grow both personally and professionally.”
Q2: Why do you want to work in a BPO company?
▶️
Sample Answer:
"I want to work in the BPO industry because I want to challenge myself, improve my
communication skills, and learn how to deal with different kinds of people. I also appreciate the
training and career growth opportunities that BPOS offer.”
Q3: How do you handle stress or pressure?
▶️
Sample Answer:
"I try to stay calm and break down my tasks into smaller steps. If I feel overwhelmed, I pause,
breathe, and remind myself to focus one step at a time. I'm learning to balance emotions with
responsibility.”
Q4: If a customer is angry, what will you do?
Sample Answer:
▶️"First, I'll stay calm and listen carefully to their concerns. I'll show empathy and assure them I
will do my best to help. Then I'll provide a solution or escalate it if needed.”
Q5: Do you have experience with BPO?
▶️"No BPO experience yet, but I'm eager to learn and improve. I had on-the-job training where I
➡️Based on my experience in a classroom setting. I make sure to communicate well with
learned how to talk to people professionally and handle tasks properly."
students to understand what they need to learn and how I can support them.”
Q6. WHAT’S YOUR BIGGEST STRENGTHS?
▶️ "I’m patient, a good listener, and I can work well with others. I also do my tasks with care and
honesty.”
▶️
Q7. WHAT'S YOUR BIGGEST WEAKNESS?
I used to overcommit, but I now use tools like planners to manage tasks effectively.
▶️
Q8. WHAT EXCITES YOU ABOUT WORK?
I enjoy problem-solving and seeing tangible results. Your mission in [area] deeply resonates
with me.
▶️
[Link]'S YOUR PROUDEST ACHIEVEMENTS?
"My proudest achievement was finishing my degree despite challenges. There were times I
felt discouraged, but I stayed focused and didn’t give up. It taught me to be strong, patient, and
committed to my goals.”
▶️
Q10. WHAT ARE YOUR SALARY EXPECTATIONS?
"I’m open to the company’s standard entry-level salary. I’m more focused on gaining
➡️
experience and growing with the team.”
I'd like to know more about the role first. Could you share the range for this position?
[Link] SHOULD WE HIRE YOU?
▶️I bring [specific skills) and a proven track record in [area of expertise].
Q12. Do you prefer working alone or in a team?
▶️
Answer:
"I’m comfortable with both. I can work alone to finish my tasks, but I also enjoy working with a
team to learn from others.”
Q13. Where do you see yourself in 5 years?
▶️
Answer:
"I see myself growing in this company, with more skills and responsibility. I want to keep
improving and contribute more.”
[Link] your work ethic?
▶️
Answer:
"I always do my best, come on time, and make sure I finish my work properly.”
Q15. Tell me about a time you solved a problem?
Answer:
▶️"In my past experience, a student didn’t understand the lesson well. I took time to explain it in
a simpler way, and after that, the student was able to follow.”
Q16. What is good customer service for you?
Tip: Show understanding of customer care.
▶️
Example:
"Good customer service means listening to the customer, being respectful, and helping them
quickly and clearly.”
Q17. How do you handle mistakes?
▶️
Answer:
"If I make a mistake, I accept it, fix it quickly, and learn from it. I always try not to repeat the
same error.”
[Link] will you do if your internet or system goes down during work?
▶️
Answer:
"I will report it immediately to my supervisor and follow the backup procedure if there is one. I
will make sure to solve the issue as soon as possible.”
[Link] will you deal with repetitive tasks or calls every day?
▶️
Answer:
"I understand that BPO jobs can be repetitive, but I stay focused and do my best every
time. I remind myself that every customer deserves good service.”
🔽 ALL THE GLORY BELONGS TO GOD ALONE ❤️