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06_Performance_Task_17

The document outlines a performance task for students in a tourism or hospitality course, requiring group collaboration to observe and analyze a service establishment. Students must evaluate components of service design, identify strengths and weaknesses, and determine the need for redesign. Additionally, they are to present their findings in a PowerPoint format and will be assessed based on content, question response, delivery, and teamwork.

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Jiggs Pupu
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6 views2 pages

06_Performance_Task_17

The document outlines a performance task for students in a tourism or hospitality course, requiring group collaboration to observe and analyze a service establishment. Students must evaluate components of service design, identify strengths and weaknesses, and determine the need for redesign. Additionally, they are to present their findings in a PowerPoint format and will be assessed based on content, question response, delivery, and teamwork.

Uploaded by

Jiggs Pupu
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

TH2303

PERFORMANCE TASK (100 Points)


Instructions:
1. Your instructor will divide you into groups with five (5) members.
2. Collaborate with your group and perform the following:
a. Visit a tourism or hospitality establishment and observe its service design and process. Briefly include
an overview of the establishment.
b. Identify and explain each component of their service design:
● People
● Props
● Processes
c. Explain the service design characteristic/s your group thinks the establishment is strong at and what
they lack:
● Holistic ● Sequential
● Co-creative ● Evidential
● User-centric
d. Determine which type(s) of service innovation they are using. Justify your answers.
e. Based on your assessment, conclude if they need to redesign their service and processes. Support your
conclusion.
Note: Include pictures/videos taken during your observation/visit to support your output.

3. Place your output on a short bond paper with the following formatting:
● Font: Calibri/Verdana/Arial
● Font size: 11
● Margin: 1” all sides

4. Create a PowerPoint presentation of your output.


5. The submission and presentation of your output will be on Week 9.
6. You will be given 10 minutes to present your output, including questioning.
7. Your output and presentation will be evaluated using the rubric on page 2 of this file.

06 Performance Task 1 *Property of STI


Page 1 of 2
TH2303

CRITERIA EXCELLENT GOOD FAIR POOR SCORE


40 30 20 10
The entire content is Most content is insightful Few contents are insightful The content is not
insightful and organized, and organized, with and organized, with few insightful and
with complete supporting acceptable supporting supporting details. disorganized; no
Content details. details. supporting details are
provided.

40 30 20 10
All members responded Most team members A few team members The team members did
Question and correctly to questions the responded correctly to responded correctly to not respond to questions
Answer audience asked. questions the audience questions the audience asked. the audience asked.
asked.

10 8 5 3
The presentation is clear The presentation is clear The presentation is clear and The report was unclear.
Report Delivery and understandable and understandable in most understandable in some parts
throughout the entire parts of the presentation. of the presentation.
presentation.
10 8 5 3
All members participated in Most team members A few team members The team members did
Teamwork accomplishing the task. participated in participated in accomplishing not cooperate to
accomplishing the task. the task. accomplish the task.

TOTAL

06 Performance Task 1 *Property of STI


Page 2 of 2

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