Assessment Type: MEP 2
Module Name: Hospitality Operations
Due Date: 04 August 2026
Facilitator: Kirstan Francis
Student Name: Zamahlubi Hadebe
Student Number:100935917
SELF-REFLECTION
A. If you were the Housekeeping Executive, which of the three videos would
you prefer to use for training purposes?
If I was the Housekeeper Executive, I will prefer using a video in which I am
personally demonstrating the procedure of cleaning an empty guest room by
describing all of the procedures involved with the demonstration of the processes. My
preference of using this type of training methodology is based on my belief that it is
the best methodology because housekeeping is a very hands-on and "hands-off" (in
terms of responsibility) area of operation in our hotel. Therefore, the best way to
ensure that employees are performing the tasks that we have instructed them to
perform, is through visual demonstrations of those tasks prior to being given the
opportunity to perform the tasks on their own. It is also possible for employees to
misunderstand or misinterpret oral explanations of how to perform a task, therefore
physical demonstrations allow the instructor to visually illustrate what is expected and
provide a better understanding of the procedures.
I would prefer to use the video where I personally demonstrated cleaning a vacated
guest room because the cleaning of an empty guest room is made up of many
different aspects of housekeeping that must be done in a particular order. For
example, these include preparing the room for cleaning; removing soiled linens from
the bed and furniture; disposing of trash; cleaning and sanitizing all surfaces within
the room; cleaning and sanitizing the bathroom; replacing fresh linens and amenities;
and finally conducting a walk-through inspection of the room to ensure all elements of
the rooms have been cleaned properly. Visualizing these areas of housekeeping
allows the trainee to learn and understand the proper sequence of events necessary
to clean a guest room in accordance with standards, and thus prevent mistakes in
one aspect of the cleaning process that could potentially affect the quality of service
provided to guests throughout their stay at our hotel.
Another reason I would like to do a demonstration myself is that it will enable me to
use the Prepare, Present, Practice, Follow-up model in its entirety. In preparing for
the demonstration, I can tell the trainee exactly what they need to know prior to
beginning and assure that all of the required equipment is present. Once we have
prepared for the demonstration, during the actual demonstration (the presentation
portion), I can demonstrate the task with verbal explanations on how I am performing
each step and why those steps are crucial. After demonstrating the task (the
presentation), the trainee may then attempt to complete the task (practice) as I watch
them perform. Ultimately, at the follow-up phase of the training program, I have the
ability to evaluate whether or not the trainee has comprehended the procedures. At
this time I will provide feedback to the trainee and make corrections where
necessary, thus making the entire training process more complete and organized.
Additionally, I feel that personal demonstrations allow for better observation of trainee
errors and correction thereof immediately. For example, while observing the trainee
performing the housekeeping tasks, I can identify a problem with their method of
cleaning surfaces in the wrong sequence or using the wrong product. It would be far
worse to discover at the completion of the training period that there was confusion
regarding one of the critical pieces of information provided by the trainer. Providing
feedback in real-time will help avoid development of poor techniques and improve the
trainees' confidence in their ability to carry out the assigned task.
In addition to providing instant feedback, the use of personal demonstrations
provides opportunities for me to convey to the trainee, via visual examples, those
professional standards that are very difficult to describe in written form.
Housekeeping is not just about physically cleaning rooms. There are many other
components to housekeeping such as; professionalism, attentiveness, respect for
guests' property, health, safety, and consistency. In showing the trainee how to
perform each step of the housekeeping procedure, I am enabling them to understand
what is expected of them in terms of quality, etc. When I demonstrate all of these
steps, (equipment handling, organization of tasks, checking the room and conducting
the final inspection), I create an association between the written procedure and
expectations within the workplace.
Moreover, I believe that this type of training is more engaging for employees. The
interaction between the trainer and trainee enhances their experience. As opposed to
sitting back and passively viewing a video, the video becomes a starting point for
hands-on training. Following completion of viewing the demonstration, the trainee
performs the identical task while being observed by the [Link] creates a
process of learning where the employee can observe, practise, receive feedback and
improve. As a Housekeeping Executive I will regard the video as a practical training
tool and not a substitute for direct supervision.
In conclusion, I like the video of myself doing a demonstration the most. This video is
good because it shows what to do and how to do it. The person learning can see the
steps they need to take. What is expected of them. The video also helps with the four
steps of training. These steps are getting the person ready showing them what to do
letting them try it and then telling them how they did. I think this way of training is
really good for housekeeping employees. It shows them what to do. Then they get to
try it. This helps them feel more comfortable before they start working on their own. I
think my video is the way to train housekeeping staff because it shows them what to
do and helps them feel confident. The video of myself performing a demonstration is
what I think is the most helpful, for training housekeeping employees.