Chapter 5

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

This chapter presents the summary of the findings of the data and information gathered

that aimed to determine the level of competence of TESDA certificate holder-employees.

The summary of the findings is arranged according to the problems raised in this study.

Summary of Findings

Based on the results of the analyses made, and on the bases of identified specific

problems, the following findings were solicited:

1. Profile of the Respondents

In terms of age, most of the respondents were 18 – 22 years old with 44 or 25.4% while

the lowest were above 42 years old with 17 or 9.8%. In terms of sex, mostly were female with 89

or 51.4% while male respondents obtained the lowest frequency of 84 or 48.6%. In terms of

highest educational attainment, it was dominated by college graduates with 108 or 62.4% while

the lowest was respondents with doctorate degree with 4or 2.3%. In terms of job level position,

mostly were from rank and file position (HR department) with 69 or 39.9% and the lowest was

from top and middle management with 39 or 22.5%. In terms of length of service in the company,

mostly were 1 – 5 years in service with 73 or 42.2% while the lowest were 16 – 20 years in

service with 8 or 4.6%.

2. Respondents’ Assessment on the Level of Competence of TESDA Certificate

Holder-Employees

In terms of knowledge, assessments were highest on “Knowledge on guest services” with

a weighted mean of 4.24 and lowest on “Business and management ethics” with a weighted

mean of 4.05. In terms of skills, “Interpersonal skills that can relate to others; socially at ease

with people from a variety of backgrounds” and “Learning skills, willingness to take an active

role and take responsibility” with a weighted mean of 4.24 and lowest on “Administrative skills
for cash/credit settlements, forms, and reports” and “Planning and Organizing skills in food

preparation lists, recipes, and procedural information to efficiently plan the production of food

items, and room and supplies inventories” with a weighted mean of 4.02. In terms of attitude,

“Promote respect among employees” with a weighted mean of 4.34 and lowest on ““Can lead or

support in a team setting – whatever is needed to do the job” with a weighted mean of 4.16.

3. Significant Difference in the Respondents’ Assessment on the Level of

Competence of TESDA Certificate Holder-Employees When Grouped

According to the Respondents’ Profile

The study revealed that when respondents were grouped according to age and job

position level; the TESDA certificate holders’ level of competence in terms of knowledge, skills

and attitude, the p-values were less than .05, assumed level of significance; when grouped

according to sex, the level of competence in terms of knowledge, skills and attitude, the p-values

were more than .05, assumed level of significance; when grouped according to highest

educational attainment, the level of competence in terms of knowledge and skills, the p-values

were less than .05, except for attitude which p-value was more than .05, assumed level of

significance; when grouped according to length of service in the company, the level of

competence in terms of knowledge and skills, the p-values were more than .05 except for attitude

which p-value was less than .05, assumed level of significance.

Conclusions

The following conclusions were drawn from the findings of the study.

1. Most of the respondents were 18 – 22 years old, female, college graduates, rank and

file employees and had 1 – 5 years length of service.

2. The respondents were competent in terms of knowledge and skills; while, highly

competent in attitude.
3. The respondents’ assessments were significant according to age and job position

level. Their assessments, on the other hand, were not significant when grouped

according to sex. Their assessments were significant in terms of knowledge and skills

except for attitude when grouped according to highest educational attainment. Their

assessments were not significant in terms of knowledge and skills except for attitude

when grouped according length of service.

Recommendations

Based from the foregoing findings and conclusions, the following are hereby recommended:

1. Level of competence of TESDA Certificate Holder-Employees in terms of knowledge,

TESDA should focus its training on business and management ethics by emphasizing

strict compliance on standard operating procedures in Front Office, Food Production,

Housekeeping, Food and Beverage Department, relationship with co-employees and

customers, work environment, environmental issues and product safety. It is very

important also for the respondents to be well-informed on the aspects of the

organization’s appropriate ethics in business in order to minimize the cost of business

transactions, to establish customer loyalty, to create trust with suppliers and other

stakeholders, avoid government issues and can be a competitive edge.

2. Level of competence of TESDA Certificate Holder-Employees in terms of skills,

TESDA should focus its training on administrative skills in cash/credit card handling

and report preparation and planning and organizing skills in food preparation lists,

recipes, and procedural information to efficiently plan the production of food items,

and room and supplies inventories by providing additional hands-on activities. These

skills are very important in order for customers to see that hotel employees are
 reliable, and that means being able to keep all operations under control to be

productive.

3. Level of competence of TESDA Certificate Holder-Employees in terms of attitude,

TESDA should maintain its training methodologies for attitude competency but should

improve and emphasize teamwork engagement. Teamwork is very important in the

workplace in order to work well with others; this may lead to being a productive

member of a team and achieve quality service by supporting other team members.

4. Future researchers may conduct a study on the level of competence of TESDA

certificate holders to help the TESDA-TVET Program for the continuous improvement

of training program of the government.