System Release 8.

DIMETRA™
Dimetra IP Scalable (DIPS)
Dimetra IP Compact (DIPC)/Scalable Dimetra IP (SDIP)

NETWORK MANAGEMENT
CLIENT

March 2014

*MN000432A01*
MN000432A01-A

© 2014 Motorola Solutions, Inc. All rights reserved

Copyrights
The Motorola products described in this document may include copyrighted Motorola computer programs. Laws in
the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer
programs. Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described
in this document may not be copied or reproduced in any manner without the express written permission of Motorola.
© 2014 Motorola Solutions, Inc. All Rights Reserved
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language
or computer language, in any form or by any means, without the prior written permission of Motorola Solutions, Inc.
Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication,
estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola, except for the
normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable to or
licensed for use on a particular system, or may be dependent upon the characteristics of a particular mobile subscriber
unit or configuration of certain parameters. Please refer to your Motorola contact for further information.

Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property
of their respective owners.

European Union (EU) Waste of Electrical and Electronic Equipment (WEEE)

directive

The European Union's WEEE directive requires that products sold into EU countries must have the crossed out
trash bin label on the product (or the package in some cases).
As defined by the WEEE directive, this cross-out trash bin label means that customers and end-users in EU countries
should not dispose of electronic and electrical equipment or accessories in household waste.
Customers or end-users in EU countries should contact their local equipment supplier representative or service centre
for information about the waste collection system in their country.

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CMM Labeling and Disclosure Table
The People’s Republic of China requires that our products comply with China Management Methods (CMM)
environmental regulations. (China Management Methods refers to the Regulation Management Methods for
Controlling Pollution by Electronic Information Products.) Two items are used to demonstrate compliance; the Label
and the Disclosure Table.
The label is placed in a customer visible position on the product. The first of the following examples means that the
product contains no hazardous substances; the second means that the product contains hazardous substances, and has
an Environmental Friendly Use Period (EFUP) of fifty years.

The Environmental Friendly Use Period (EFUP) is the period (in years) during which the Toxic and Hazardous
Substances (T&HS) contained in the Electronic Information Product (EIP) will not leak or mutate causing
environmental pollution, or bodily injury from the use of the EIP.
The Disclosure Table, printed in simplified Chinese, is included with each customer order. An example of a
Disclosure Table (in Chinese) follows:

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Service Information
Government Technical Support (GTS), EA Solutions Support Centre
The Government Technical Support (GTS), EA Solutions Support Centre provides a remote Technical Support
Service to help customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include the Technical
Support Service. The EA GTS technical experts may be accessed through the EMEA Integrated Call Center either
electronically or using the telephone numbers listed below. If you are unsure whether your current service agreement
entitles you to benefit from this service, or if you would like more information about the Technical Support Service,
contact your local customer support or account manager for further information.

Contact Details
Email: essc@[Link]

Table 1: List of Telephone Numbers

Country In Country Number to Dial

AUSTRIA 01206091087
DENMARK 043682114
FRANCE 0157323434
GERMANY 06950070204
ITALY 0291483230
LITHUANIA 880 030 828
NETHERLANDS 0202061404
NORWAY 24159815
PORTUGAL 0217616160
RUSSIA 810 800 228 41044
(Alternative 810 800 120 1011)
SAUDI ARABIA 800 844 5345
SOUTH AFRICA 0800981900
SPAIN 0912754787
UNITED KINGDOM 02030 277499
All Other Countries +44 2030 277499

European Systems Component Centre (ESCC)

The European Systems Component Centre provides a repair service for infrastructure equipment. Customers requiring
repair service should contact the Customer Information Desk to obtain a Return Material Authorization number. The
equipment should then be shipped to the following address unless advised otherwise.
Motorola GmbH, European Systems Component Centre, Am Borsigturm 130,13507 Berlin, Germany

Contact Details
• E-Mail: [Link]@[Link]

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8 | Service Information

• Telephone: +49 (0) 30 66861404

• Telefax: +49 (0) 30 66861426
• Monday – Friday 08:00 am to 06:00 pm (CET)

Parts Identification and Ordering

Request for help in identification of non-referenced spare parts should be directed to the Customer Care Organization
of Motorola’s local area representation. Orders for replacement parts, kits, and assemblies should be placed directly
on Motorola’s local distribution organization or through the Extranet site Motorola Online at https://
[Link].

Updated Versions of Manuals

Verify the current version of the manual at our Extranet site, Motorola Online: https://
[Link].

Your Input
Send questions and comments regarding user documentation to documentation@[Link]
We welcome your feedback on this and other Motorola manuals. To take a short, confidential survey on Motorola
Customer Documentation, go to [Link] or scan the following QR code with your mobile
device to access the survey.

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Document History
Edition Description Date
MN000432A01–A Initial version Mar. 2014

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 Contents | 11

Contents
Copyrights........................................................................................................................................ 3
CMM Labeling and Disclosure Table............................................................................................5
Service Information......................................................................................................................... 7
Document History............................................................................................................................ 9
List of Figures................................................................................................................................ 13
List of Tables.................................................................................................................................. 15
List of Processes............................................................................................................................. 17
List of Procedures.......................................................................................................................... 19
About Network Management Client............................................................................................ 21
What Is Covered In This Manual?...................................................................................................................... 21
Helpful Background Information........................................................................................................................ 21
Related Information.............................................................................................................................................21
Icon Conventions........................................................................................................................... 23
Style Conventions...........................................................................................................................25

Chapter 1: Description.......................................................................................... 27
Introduction......................................................................................................................................................... 27
Operating Frequencies and Voltages.......................................................................................................27
Equipment Weights................................................................................................................................. 27
Windows-Based Clients.......................................................................................................................... 27
Motorola PRNM Suite of Applications Overview.................................................................................. 28
Hardware Specifications for the NM Client............................................................................................29
NM Client and the Transport Network Device Manager (TNDM).....................................................................29
Functional Description............................................................................................................................ 29
AntiVirus Feature Description............................................................................................................................ 30
Application Launcher Description...................................................................................................................... 30
Application Launcher Features............................................................................................................... 32
Permissions..................................................................................................................................32
Storage PC...................................................................................................................................32

Chapter 2: Installation...........................................................................................33
System Diagram.................................................................................................................................................. 33
Mechanical Installation....................................................................................................................................... 34
Cable Connections...............................................................................................................................................34
Network Client to Peripheral Components............................................................................................. 34
Network Client to Ethernet LAN Switch................................................................................................ 34
Network Printer Hardware Installation............................................................................................................... 35
Network Printers - Related Material....................................................................................................... 35
Network Printers - Printer Capacity........................................................................................................ 35
Network Printers - Supported Printers.................................................................................................... 36
Network Printers - Color Printers................................................................................................36
Network Printers - Cable Connections....................................................................................................37
Introduction to Software Installation...................................................................................................................37
Software Media................................................................................................................................................... 38
Configuring a Network Port for a Network Printer.............................................................................................38
Installing the Printer Driver.................................................................................................................................39
Installing the PRNM and STM Suite of Applications.........................................................................................39
12 | Contents

NM Client - Installing Network Management Client Software Applications.........................................39

NM Client - Installing the Common Network Management Client Software Applications
on the NM Client................................................................................................................... 40
Installing vSphere Client..................................................................................................................................... 42
Installing and Configuring the Unicode Font Support........................................................................................ 44

Chapter 3: Configuration...................................................................................... 45
Configuring TCP/IP............................................................................................................................................ 45
Changing the Windows Logon Warning Banner and Title.................................................................................46
Creating and Configuring a ServiceUser Account Profile.................................................................................. 47
Managing Windows User Accounts....................................................................................................................47
NM Client - Creating a New Windows User Account............................................................................47
NM Client - Creating a New Windows User Account with Limited Access..........................................47
NM Client - Creating a Password for a New Windows User Account................................................... 48
NM Client - Setting Permissions on Folders for a User with Limited Access........................................48
NM Client - Changing Existing User Account Password....................................................................... 48
Disabling SNMP Traps Forwarding to the UEM (Unauthorized Access Attempt Notification)........................49
Setting up the NM Client to Support Unicode.................................................................................................... 49
Configuring the NM Client Operating System for Unicode Support......................................................49
Setting up the Input Language and Keyboard Layout.............................................................................50
Installing a Unicode Font........................................................................................................................ 50
Setting up the Unicode Font for the Title Bars....................................................................................... 51
Setting up the Language Bar................................................................................................................... 51
Network Printer Software Installation and Configuration.................................................................................. 51
Network Printer - Overview.................................................................................................................... 51
Setting the IP Address for a Network Printer..........................................................................................52
Installing the Driver for a Network Printer............................................................................................. 52
Configuring a Network Port for a Network Printer.................................................................................53
Configuring a Client to Use a Local Printer............................................................................................54
Selecting a Default Printer...................................................................................................................... 54

Chapter 4: Operation.............................................................................................55
Starting the Application Launcher...................................................................................................................... 55
Managing LAN Switches.................................................................................................................................... 57
Managing the Terminal Server............................................................................................................................57

Chapter 5: Maintenance........................................................................................ 59
Uninstalling the PRNM and STM Suites of Applications.................................................................................. 59

Chapter 6: Troubleshooting.................................................................................. 61
Handling Java Updates........................................................................................................................................61
Fixing Java Update Issue.....................................................................................................................................61
 List of Figures | 13

List of Figures
Figure 1: Application Launcher Menu ........................................................................................... 31
Figure 2: Example of the Explorer Window ...................................................................................31
Figure 3: Network Management Clients - System Diagram ...........................................................34
Figure 4: HP ProCurve Switch 2620 .............................................................................................. 35
Figure 5: Printer Locations ............................................................................................................. 36
Figure 6: vSphere Client Language Choice Window ..................................................................... 42
Figure 7: vSphere Welcome Windows ........................................................................................... 42
Figure 8: vSphere Client Patent Agreement Window .................................................................... 43
Figure 9: vSphere Client Destination Folder Window ................................................................... 43
Figure 10: vSphere Ready to Install Window .................................................................................44
Figure 11: vSphere Client Installation Completed Window ...........................................................44
Figure 12: Language Bar — Typing Method Configuration (For Chinese) ...................................51
Figure 13: Motorola Private Radio Network Management Suite Icon ...........................................56
Figure 14: Motorola PRNM Suite Login Dialog Box .................................................................... 56
Figure 15: Motorola Dimetra IP Network Management Client Uninstall — Are You Sure...
Dialog Box ................................................................................................................................. 60
Figure 16: Motorola Dimetra IP Network Management Client Uninstall — Successfully
Removed Dialog Box .................................................................................................................60
14 | List of Figures
 List of Tables | 15

List of Tables
Table 1: List of Telephone Numbers ................................................................................................ 7
Table 2: Motorola PRNM Suite of Applications ............................................................................ 28
Table 3: Network Client to Ethernet LAN Switch 2620 - Connection Reference ......................... 35
Table 4: Color Printer Specifications ............................................................................................. 36
Table 5: Management Applications Available Through Application Launcher .............................55
16 | List of Tables
List of Processes
Introduction to Software Installation .............................................................................................. 37
Setting up the NM Client to Support Unicode ................................................................................49
Network Printer - Overview ........................................................................................................... 51

MN000432A01-A | March 2014 | Send Feedback

List of Procedures
Network Printers - Cable Connections ........................................................................................... 37
Configuring a Network Port for a Network Printer ........................................................................ 38
Installing the Printer Driver ............................................................................................................ 39
NM Client - Installing Network Management Client Software Applications ................................ 39
NM Client - Installing the Common Network Management Client Software Applications on
the NM Client .............................................................................................................................40
Installing vSphere Client ................................................................................................................ 42
Configuring TCP/IP ........................................................................................................................45
Changing the Windows Logon Warning Banner and Title ............................................................ 46
NM Client - Creating a New Windows User Account ................................................................... 47
NM Client - Creating a New Windows User Account with Limited Access ................................. 47
NM Client - Creating a Password for a New Windows User Account ...........................................48
NM Client - Changing Existing User Account Password .............................................................. 48
Disabling SNMP Traps Forwarding to the UEM (Unauthorized Access Attempt Notification) ... 49
Configuring the NM Client Operating System for Unicode Support ............................................. 49
Setting up the Input Language and Keyboard Layout .................................................................... 50
Installing a Unicode Font ................................................................................................................50
Setting up the Unicode Font for the Title Bars ...............................................................................51
Setting up the Language Bar ...........................................................................................................51
Setting the IP Address for a Network Printer ................................................................................. 52
Installing the Driver for a Network Printer .....................................................................................52
Configuring a Network Port for a Network Printer ........................................................................ 53
Configuring a Client to Use a Local Printer ................................................................................... 54
Selecting a Default Printer ..............................................................................................................54
Starting the Application Launcher ..................................................................................................55
Uninstalling the PRNM and STM Suites of Applications ..............................................................59
Handling Java Updates ................................................................................................................... 61
Fixing Java Update Issue ................................................................................................................ 61

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About Network Management Client
This booklet provides an introduction to the hardware and software components associated with the Network
Management (NM) Client. Included are detailed procedures for installation and configuration of the Client.

What Is Covered In This Manual?

This booklet contains the following chapters:
• Description on page 27 This chapter contains an overview of the NM client hardware, and the software
applications Transport Network Device Manager, and AntiVirus software, as well as specifications and
requirements.
• Installation on page 33 This chapter describes the software installation instructions for the NM client hardware.
• Configuration on page 45 This chapter provides the configuration instructions for setting up the NM client
hardware and software.
• Operation on page 55 This chapter provides information and procedures on operating the software installed on
the NM client.
• Maintenance on page 59This chapter provides instructions for uninstalling the Private Radio Network Manager
(PRNM) and the System Traffic Monitor (STM) suite of applications from the NM client.

Helpful Background Information

Motorola offers various courses designed to assist in learning about the system. For information, go to http://
[Link]/training to view the current course offerings and technology paths.

Related Information
In addition to the information in the table below, see the Related Information Guide.

Related Information Purpose

System Overview This manual provides basic radio system concepts, call processing
basics, and an introduction to the various components and
processes associated with the Dimetra IP system. The manual
provides the background needed to comprehend the theory of
operation and it provides equipment/subsystem functional
descriptions. It also describes the role of the numerous network
management software applications used for managing the system.
Network Management Servers This manual describes the Network Management (NM) Servers
used in the Dimetra IP system. Included are detailed procedures for
installation, configuration and maintenance. The NM servers
comprise the User Configuration Server (UCS), System Statistics
Server (SSS), Zone Database Server (ZDS), Air Traffic Router
Server (ATR), Zone Statistics Server (ZSS) and Unified Event
Manager (UEM) Server.
Table continued…

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22 | About Network Management Client

Related Information Purpose

Transport Network Device Manager This manual describes the Transport Network Device Manager
(TNDM) (TNDM), which allows you to deploy previously prepared
configurations to network devices. It also allows for tasks such as:
rebooting devices, uploading firmware, checking firmware version,
configuration backup and restore, checking device connectivity.
Backup and Restore Including This manual describes the system backup and restoration
FRU/FRE volume procedures and their impact on the services as well as pre and post-
restoration checks. The manual also describes how to perform
FRU/FRE procedures. Feature is the information on how to back
up and restore the Network Management servers and how to back
up and restore the Network Management Client.
Glossary The glossary provides a list of abbreviations, acronyms and terms
used in the Dimetra IP system documentation.
Documentation Overview The document provides a list of all documents delivered with your
Dimetra IP system. Its primary purpose is to help you to find the
information you are looking for.

Send Feedback | March 2014 | MN000432A01-A

Icon Conventions
The document set is designed to give the reader more visual cues. The following graphic icons are used throughout
the documentation set. These icons and their associated meanings are described below.
Suggestion: A Suggestion implies a recommendation or tip from Motorola, which does not require to be
followed, but may be helpful. There is no warning level associated with a Suggestion.

Note: Notes contain information that is more important than the surrounding text, such as exceptions or
preconditions. Also, refer the reader elsewhere for additional information, remind the reader how to
complete an action (when it is not part of the current procedure, for instance), or tell the reader where
information is located on the screen. There is no warning level associated with a Note.
Important: An Important icon indicates information that is crucial to the discussion at hand, but which is
not a Caution or a Warning. There is no warning level associated with the Important icon.

Caution: The Caution icon implies information that must be carried out in a certain manner to avoid
problems, procedures that may or may not be necessary as determined by the reader’s system
configuration, and so on. Although no damage occurs if the reader does not heed the caution, some steps
may need repeating.
Caution: The signal word CAUTION may be used without the safety icon to state potential damage or
injury that is not related to the product.
Warning: The Warning icon implies potential system damage if the instructions or procedures are not
carried out exactly, or if the warning is not heeded.
Danger: The Danger icon implies information that, if disregarded, may result in severe injury or death of
personnel. This is the highest level of warning.

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Style Conventions
The following style conventions are used:

Convention Description
Bold This typeface is used for names of, for instance, windows, buttons,
and labels when these names appear on the screen (example: the
Alarms Browser window). When it is clear that we are referring to,
for instance, a button, the name is used alone (example: Click OK).
Monospacing font in This typeface is used for words to be typed in exactly as they are
bold shown in the text (example: In the Address field, type http://
[Link]/)
Monospacing font This typeface is used for messages, prompts, and other text displayed
on the computer screen (example: A new trap destination
has been added).
<Monospacing font in This typeface is used with angle brackets for words to be substituted
bold Italic> by a specific member of the group that the words represent (example:
<router number>>).
Note: In sequences to be typed in, the angle brackets are
omitted to avoid confusion as to whether the angle
brackets are to be included in the text to be typed.

Arial bold This typeface is used for keyboard keys (example: Press Y, and then
press Enter).
> A > (right angle bracket) is used for indicating the menu or tab
structure in instructions on how to select a certain menu item
(example: File > Save) or a certain sub-tab.

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Chapter

1
Description

This chapter provides an introduction to the Network Management Client, and includes these topics:
• Introduction on page 27.
• NM Client and the Transport Network Device Manager (TNDM) on page 29
• AntiVirus Feature Description on page 30.
• Application Launcher Description on page 30.

Introduction

The Network Management (NM) Client workstations are commercial personal computers running the Microsoft
Windows® Operating System for networked computers. Authorized system managers or network administrator
personnel use the client PC workstations to start and run the software applications for configuring, viewing equipment
operational status, and monitoring network utilization and performance. The servers are industrial grade, high
performance computers geared to handle the intense, typically real-time, data processing tasks associated with
managing a single zone, or handling specific system-level tasks, in multiple zone systems.

The Hewlett-Packard PCs are currently approved for use by Motorola and are typically used for console,
configuration, and management applications.
Important: The PC manufacturer, model, and specifications vary depending on the workstation certified
for a particular system.

Operating Frequencies and Voltages

See the Backup and Restore Including FRU/FRE volume for detailed hardware descriptions and specifications.

Equipment Weights
See the Backup and Restore Including FRU/FRE volume for detailed hardware descriptions and specifications.

Windows-Based Clients
The new NM architecture distributes most of the user application processing to the client PC workstations. This
approach yields important benefits:
• Application performance is less dependent on the number of concurrent users and open applications.
• Personnel typically responsible for managing a radio system or computer network are already familiar with, or
easily trained to use, the GUI of NM applications that conform to Windows® Operating System conventions.
• Remote operation performance over a limited bandwidth link (for example, a telephone line used for accessing the
network remotely through dial-up modems) is improved.

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28 | Description

Motorola PRNM Suite of Applications Overview

Table below lists the applications included in the Motorola Private Radio Network Management (PRNM) Suite.
These management applications are available through Application Launcher.

Table 2: Motorola PRNM Suite of Applications

Applications FCAPS Purpose

Application Launcher N/A A launch point for the PRNM suite of applications. Using
Application Launcher, you can open one or more of the
management applications that you have permission to
access.
System-Level Applications:
Software Download C A tool that provides software upgrades to specific devices.
System Profile P A tool that allows you to track usage at the system level.
Shows the number of opened applications, who is using the
application, the number of available licenses, and the
processes of the open applications.
User Configuration Manager CS The primary tool to configure and manage radio network
(UCM) users.
Historical Reports, access to: AP A report tool that uses predefined reports to show data from
archived information. Historical Reports spans zone, site,
and unit levels.
Zone-Level Applications:
Affiliation Display P A tool to monitor radio, talkgroup, and site use. Affiliation
Display spans zone, site, and radio unit levels.
Air Traffic Information Access P A tool that allows to view radio events occurring in the zone
(ATIA) Log Viewer in a raw data format from the Air Traffic Router (ATR).
Dynamic Reports AP A report tool that provides predefined reports using data
taken dynamically from the database.
Unified Event Manager (UEM) FPS A fault management application designed for critical fault
management functions, such as: processing fault
notifications sent by a network element, detecting, and
reporting the loss of communication with managed devices,
ensuring that the reported status is current, discovering a
single device or all devices within a subsystem,
troubleshooting faults, or sending commands to a network
element.
Historical Reports, access to: AP A report tool that uses predefined reports to show data from
archived information. Historical Reports spans zone, site,
and unit levels.
Custom Historical Reports AP A report tool that uses provided data from archives to meet
customer parameters.
Radio Control Manager Reports AP A report tool that provides reports on radio activity.
Radio Control Manager CS The primary tool used for controlling and monitoring radio
activity, which has configuration capability in the Dynamic
Table continued…

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 Description | 29

Applications FCAPS Purpose

regrouping feature. Radio Control Manager spans zone, site,
and unit levels.
Zone Configuration Manager C The primary tool used for configuring zone-level
infrastructure equipment.
Zone Profile P A tool to track usage at a zone level. It shows the number of
applications open, who is using the application, the number
of available licenses, and the processes of the opened
applications.
ZoneWatch FP A tool that monitors call processing resource assignments,
including channels, sites, and any hardware assigned to a
call. ZoneWatch spans zone, site, and unit levels.

Hardware Specifications for the NM Client

See the Backup and Restore Including FRU/FRE volume for detailed hardware descriptions and specifications.

NM Client and the Transport Network Device Manager (TNDM)

NM Client also performs the Transport Network Device Manager (TNDM) functionality. TNDM allows you to view
configuration of the transport system devices for your Dimetra system, and perform Router Manager tasks, which
include:
• configuration backup
• configuration batch backup
• configuration restore
• configuration deployment
• GGSN router management
• firmware deployment
• setting boot source for the device
• initial configuration setup using serial connection
• checking firmware version

Functional Description
TNDM provides configurations for the following devices and roles within your radio system. An (*) next to the
device name indicates that TNDM provides dedicated deployment support for that device:
• Core Router
• Core LAN Switch
• Exit Router
• Gateway Router
• NM Dispatch Site Router, Site Switch (*), and Terminal Server
• Zone Terminal Server (*)
• Ethernet Core Gateway Router
• Ethernet Site Router
• Backhaul Switch
• Eth-Exit Router
• Eth-Core Router

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30 | Description

For detailed information regarding the installation and operation of the Transport Network Device Manager on the
NM Client PC, see the Transport Network Device Manager (TNDM) manual.

AntiVirus Feature Description

Note: The installation of the AntiVirus client is optional. For details on how to install and configure the
A/V solution, see the relevant section in Installation and Configuration chapter of the Network Security
Subsystem manual.
Dimetras AntiVirus solution provides automated virus protection for workstations and network servers to maximize
system uptime. Centralized configuration, deployment, alerting, and logging enables administrators to manage the
network to determine which nodes are vulnerable to virus attacks. Integrated response content helps organizations
maximize uptime, reduce the cost of ownership, and ensure the integrity of their data.
Automatic removal enables disposal of security risks. Side-effect repair automatically cleans up registry entries, files,
and load points. Administrators have the flexibility to gain maximum control over protection settings through the
existing AntiVirus management interface. Enhanced tamper protection guards all processes and registry entries from
unauthorized access and attacks.
Advanced behavior blocking prevents client systems from being used for malicious outbound activities, such as,
sending viruses through e-mail. Centralized communication architecture provides a single update to protect the
enterprise from viruses. Client compliancy technology allows the administrator to ensure that mobile and remote
systems connecting to radio network resources through VPN are compliant with security policies.

Application Launcher Description

Application Launcher is the starting point to access the Motorola Private Radio Network Management (PRNM)
applications. Application Launcher provides a quick and easy way to access one or more management applications. It
allows not going through the process of logging on to each application separately and entering user name and
password each time.
Application Launcher provides two ways to access and launch the applications:
• Start menu
• Windows® Explorer window launched from a desktop icon
Figure below shows the Application Launcher menu from the Start menu.

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 Description | 31

Figure 1: Application Launcher Menu

The Windows® Explorer window shows all system-level applications, zones, and zone-level applications that you
have permission to access. Figure below shows an example of the Windows® Explorer window.

Figure 2: Example of the Explorer Window

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32 | Description

Note: Application Launcher does not provide access to the console prompt or to Administration menus for
any servers in the system.

Application Launcher Features

Application Launcher allows you to do the following:
• Access the applications that manage and monitor the system and zones.
• View applications available for the system and for each zone.
• Change and store your password.
• Change server access.
• Exit Application Launcher in a secure manner so that the next user is prompted to log in.

Permissions
The system manager assigns permissions to each user in the system. These permissions determine which applications,
security groups, and objects you can access. Application Launcher builds the system view in the Windows® Explorer
window. It displays only the system-level applications, zones, and zone-level applications for which there is
permission to access based on current user permissions.

Storage PC
NM Client PC in the lowest octet zone in the cluster can be used as Storage PC. Storage PC can be designated for an
external (to MUIS) storage for cumulative backup files – by a proper procedure executed from Upgrade Console.
Once the storage is established (by creating a proper network share accessible from MUIS), the backup files taken on
a central backup location can be copied to this storage.

Send Feedback | March 2014 | MN000432A01-A

Chapter

2
Installation
Network Management Client computers at the master site provide oversight and control of servers, routers, switches,
and other network components at the master site.
Note: The hardware for each network client is similar if not identical. Software components installed on
each Network Client provide all appropriate features and functions according to the purchased
configuration.
Review the following sections to successfully install the Network Management Client PC:
• System Diagram on page 33
• Mechanical Installation on page 34
• Cable Connections on page 34
• Network Printer Hardware Installation on page 35
• Introduction to Software Installation on page 37
• Software Media on page 38
• Configuring a Network Port for a Network Printer on page 38
• Installing the Printer Driver on page 39
• Installing the PRNM and STM Suite of Applications on page 39
• Installing and Configuring the Unicode Font Support on page 44

System Diagram

As shown in figure below , each Network Client computer installed at the master site interfaces with the Ethernet
LAN Switch through an HP ProCurve switch or interfaces directly to the Ethernet LAN Switch.

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34 | Installation

Figure 3: Network Management Clients - System Diagram

Client PC

Switch LAN Switch

Client PC

Client PC

OR

Client PC
LAN Switch

Client PC

Mechanical Installation

Network client computers are installed by connecting all peripheral components (monitor, mouse, keyboard)
according to the manufacturer’s instructions.

Cable Connections

Installing the Network Client computers in the system requires physically connecting all required peripheral
components and establishing the appropriate network interface connections.

Network Client to Peripheral Components

Establish all peripheral component connections (keyboard, mouse, and monitor) according to manufacturer’s
documentation provided with each network client.

Network Client to Ethernet LAN Switch

When the number of Network Client PCs at the master site is greater than the ports available to directly connect these
clients to the Ethernet LAN Switch, the NM Clients connect to the Ethernet LAN Switch through an HP 2620
ProCurve switch. The HP 2620 ProCurve switch is then connected directly to the Ethernet LAN Switch. Use figure
below and table below to identify the Network Client connections to the Ethernet LAN Switch.

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 Installation | 35

Figure 4: HP ProCurve Switch 2620

Table 3: Network Client to Ethernet LAN Switch 2620 - Connection Reference

Network Client PCs Ethernet LAN Switch Number/Port

Network Client Switch - Ethernet Port Switch 1 / Port 33

Note: For more information on the Ethernet LAN Switch, see the System LAN Switches manual.

Note: The port numbers depend on the zone number and the LAN Switch layout.

Network Printer Hardware Installation

This chapter gives recommendations for purchasing printers and describes cable connections of the printer. Review
the following sections:
• Network Printers - Related Material on page 35
• Network Printers - Printer Capacity on page 35
• Network Printers - Supported Printers on page 36
• Network Printers - Cable Connections on page 37

Network Printers - Related Material

See the following material for detailed information:
• Printer manufacturer’s manuals
• Microsoft Windows® 7 Online Help

Network Printers - Printer Capacity

Each client within the Network Management LAN can support one local printer up to a maximum of 32 Network
Management clients.
On this system, you are limited to 20 LAN printers for the Network Management system. 4 of these LAN printers can
reside at the master site and 16 printers can reside at any remote location (for a maximum of 20 printers at up to four
locations within the system). Figure below shows this layout.

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36 | Installation

Figure 5: Printer Locations

Master Site Up to 4 Remote Locations

Extended
LAN

Extended
LAN
Local
LAN
Extended
LAN

Extended
LAN

Network Printers - Supported Printers

If you want to purchase a printer from a vendor other than Motorola, the printer must meet the minimum
specifications in Table 4: Color Printer Specifications on page 36.
Suggestion: Verify that a printer cable is included with the printer.

Network Printers - Color Printers

A color printer that meets the specifications in table below can operate either on a network or as a local Windows® 7
printer.

Table 4: Color Printer Specifications

Feature Specification
Printer Type Color Laser
Print Speed Black Up to 21 ppm
Print Speed Color Up to 21 ppm
Print Colors Yes
Resolution 600x600 dpi
Print Languages PCL5, PCL6, PS3
Duty cycle Up to 65000 pages
Paper Trays 3
Input Capacity 350 sheets
Output Capacity 250 sheets
Media Sizes A4, A5, B5 (JIS), executive (JIS), envelopes (DL, C5, B5), 76 x 127 to
216 x 356 mm
Table continued…

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 Installation | 37

Feature Specification
Memory 160 MB
Connectivity Hi-Speed USB 2.0 port (compatible with USB 2.0 specifications), EIO
slot (3000/3800), HP Jetdirect Fast Ethernet Embedded Print Server
Typefaces/fonts 80 built-in fonts available for both PCL and Postscript emulation, printer-
matching screen fonts in TrueType format available with the software
solution
Automatic I/O Switching Yes
Automatic Network Switching Yes

Network Printers - Cable Connections

When and where to use:
Follow procedure below to properly connect printer cables.
Procedure:
1 Connect one end of the LAN cable to the router.
2 Connect the other end of the LAN cable to the LAN port on the printer.
3 Connect the AC power cable.

Introduction to Software Installation

When and where to use:
When you buy a Network Management (NM) Client from Motorola®, the operating system (OS) and the applications
are installed by Motorola before shipment. Procedures within this chapter can be used to install software applications,
in an event of system failure, along with other third-party software installation and configurations for the hardware
platform.
Note: If reinstallation of the operating system is required, see the Backup and Restore Including FRU/FRE
volume for the NM Client operating system installation guidelines.

This section presents process for installing the operating system and application software on the master site NM
Client computer. Perform process below to install and configure an NM client.
Process:
1 Ensure that you have the required software. See Software Media on page 38.
2 Install and configure the operating system. See the Microsoft Windows® 7 OS installation procedure for the
hardware platform in the Backup and Restore Including FRU/FRE volume.
3 Install the printer driver. See Configuring a Network Port for a Network Printer on page 38.
4 Install the printer itself. See Installing the Printer Driver on page 39.
5 Install the PRNM and STM Suite of Applications. See Installing the PRNM and STM Suite of Applications on
page 39.
6 If Unicode Fonts are needed, then install and configure the Unicode Font Support. See Installing and Configuring
the Unicode Font Support on page 44.
7 Install the TNDM software. See the Transport Network Device Manager (TNDM) manual.

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Software Media

The following media discs are required to install NM Client:

• OS Installation DVD
• Dimetra IP R8.2 /Dimetra IP Compact / Scalable Network Management Client Full Installation

Configuring a Network Port for a Network Printer

When and where to use:
Note: A printer driver installation is required to enable the Zone/System Historical Report application.

Procedure:
1 On the taskbar, click Start, then Control Panel, then click Devices and Printers, and then click Add a printer.
The Add Printer Wizard window appears.
2 Click Add a local printer.
The Local or Network dialogue box appears.
3 Click Create a new port. From the Type of port drop-down list, select Standard TCP/IP Port, and then click
Next.
The Add Standard TCP/IP Printer Port Wizard window appears.
4 In the Hostname or IP address box, type the IP address of the printer (the Port Name enters itself automatically),
check Query the printer and automatically select driver to use option and then click Next.
The Completing the Add Standard TCP/IP Printer Port Wizard window appears.
5 Click Finish.
The Add Printer Wizard dialogue box appears.
6 In the Manufacturers menu, select the appropriate Manufacturer,and in the Printers menu, select the appropriate
Printer Model, and then click Next.
Note: If your printer is not in the list, click Have Disk and follow the screen prompts.

The Name Your Printer dialogue box appears.

7 In the Printer name box, type the name of the printer, and then click Next.
The Printer Sharing dialogue box appears.
8 In the Printer Sharing dialogue box, select either sharing or no sharing, and then click Next.
The Print Test Page dialogue box appears.
9 In the Print Test Page dialogue box, select Yes, and then click Next.
The Completing the Add Printer Wizard window appears.
10 Click Finish.
The appropriate driver files copy to the PC, and the test page is sent. If the page does not print, click
Troubleshoot and follow the diagnostics until the page prints; otherwise, click OK.

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 Installation | 39

Installing the Printer Driver

When and where to use:
Printer software must be installed and configured using a client. Every printer is shipped with software. If you have
purchased the printer from Motorola®, the printer software is already installed on the clients.
Note: You must have Microsoft Windows® administrative access on the network client you are using.

Procedure:
1 Load the CD that came with your printer.
• On the taskbar, click Start and then select Run.
• Click Browse.
• From the Look in: drop-down list, select the CD-ROM drive.
2 In the Browse window, click [Link].
3 Click OK.
4 Follow the instructions that are displayed to install the minimum installation or install the print drivers only.
Note: If the software asks for the name of a printer, you can enter a name for your printer. You will get
a warning that the printer cannot be found. Click OK to continue loading the drivers.

5 Continue to the next section.

Installing the PRNM and STM Suite of Applications

The subsections that follow guide you through proper NM client software installation.

NM Client - Installing Network Management Client Software

Applications
When and where to use:
Important: The RCM Only deployment type of the Motorola Dimetra IP Network Management Client
installation is supported only on the Console Client PC. If you are going to install the RCM application on
Console Client PC then make sure that the "Dimetra Console Boot Manager" service is not running. If the
Console application has just been installed without reboot, then no action is needed because the "Dimetra
Console Boot Manager" is not activated yet — you can go straight to NM Client - Installing the Common
Network Management Client Software Applications on the NM Client on page 40. However if the
Console application is installed and working on the PC, then you have to stop the "Dimetra Console Boot
Manager" service before the RCM installation procedure — perform NM Client - Installing Network
Management Client Software Applications on page 39, then NM Client - Installing the Common Network
Management Client Software Applications on the NM Client on page 40.
Procedure:
1 Log in to the Console Client PC using an administrator account (for example, serviceuser).
2 On the Console Client PCs desktop, right-click the My Computer icon.
3 In the pop-up menu that appears, select Manage.
The Computer Management window appears.

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4 In the left pane of the Computer Management window, expand the Services and Applications tree, and select
Services.
The Services list opens in the right pane of the Computer Management window.
5 In the Services list in the right pane of the Computer Management window, right-click the Dimetra Console
Boot Manager icon.
6 In the pop-up menu that appears, select Stop.
You have successfully stopped the Dimetra Console Boot Manager Service on the Console Client PC.
7 Continue to the next section.

NM Client - Installing the Common Network Management Client Software

Applications on the NM Client
Procedure:
1 Log into the NM Client PC using an administrator account (for example, serviceuser).
2 Insert the Dimetra IP R8.2 /Dimetra IP Compact / Scalable Network Management Client Full Installation
disk to the DVD-RW drive.
3 If the installer does not initiate automatically, navigate to the DVD-RW drive, explore the disc, and double-click
the [Link] file icon to initiate the installation.
The Motorola Dimetra IP Network Management Client — Welcome window appears.
4 Click Next in the Setup — Motorola Dimetra IP Network Management Client — Welcome window.
The Installation Type window appears.
5 In the Installation Type window — depending on your needs — select from the following deployment options
and click Next.
• Dimetra IP Compact NM Client
Note: This option requires 2GB of free disk space.

• Dimetra IP / Dimetra IP Scalable NM Client

Note: This option requires 1,1GB of free disk space.

• RCM Only
Note: This option requires 1GB of free disk space.

The IP Plan Configuration window appears.

6 In the IP Plan Configuration window, from the combo boxes select the Zone ID and Cluster ID values
according to your IP plan.
• If you are using a Dimetra system with a customized IP Plan, mark the Customized IP Plan check box, click
Next, and continue to step 7.
• Otherwise, click Next and continue to step 8.
7 In the Customized IP Plan Configuration window, from the combo boxes select the Zone Octet and Cluster
Octet values. Click Next.
8 If your system is using the Restricted Login feature, in the Security Settings window select the Restricted Login
dialog box, and confirm the installation of the Restricted Login feature by clicking Yes. Click Next. Otherwise,
leave the check box empty, and click Next .
If in
• step 5 you selected Dimetra IP / Dimetra IP Scalable NM Client or RCM Only continue to step 15

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 Installation | 41

• otherwise continue to the next step.

Note: User name used for logging to the PRNM Suite will be restricted to be the same as the Windows
user login on the NM Client PC.

9 In the IP Plan Configuration window, mark the following check boxes, as appropriate:
• Geographical redundant system in secondary location
• Remote site client installation
Click Next. For:
• a Geographical redundant system in secondary location, move to step 11.
• a Remote site client installation, continue to the next step.
• a Geographical redundant system in secondary location with a Remote site client installation, continue to
the next step.
• a system without either of the above options selected, move to step 11.
10 In the Site ID Configuration window from the combo box select the Site ID value. Click Next and move to step
12.
The Computer Name Configuration window appears.
11 In the Client ID Configuration window from the combo box select the Client ID value, and click Next.
The Computer Name Configuration window appears.
12 In the Computer Name Configuration window, provide a name of your choice, or accept the automatically
generated entry, and click Next.
The Zone type window appears.
13 In the Zone type window, mark the following options, as appropriate and click Next.
• Primary Zone
• Secondary Zone
If you:
• selected Primary Zone, Ready to Install window appears. Go to step 15.
Note: In this selection, the Upgrade Install Server (UIS) octet is automatically fixed the value equal
to the Zone Octet.
• selected Secondary Zone, the UIS IP Configuration window appears. Go to the next step.

14 In the UIS IP Configuration window, select your Upgrade Install Server (UIS) Zone Octet from the drop-down
list, and click Next.
The Ready to Install window appears.
15 In the Ready to Install window, review your installation selections, and click Install if you accept the displayed
installation options — otherwise click Back to go to the previous windows and make necessary adjustments. The
program installs the Motorola Dimetra IP Network Management Client and all of its components. (You can
monitor the installation progress in the Installing window that appears.)
When this installation process is finished, the Information window appears.
16 In the Information window, review your installation status, and click Next and:
Note: If an application component with the same version was being installed in the previous step, then
this application will be marked as “PREVIOUSLY INSTALLED” in the Information window.

17 When the Completing... window appears, select the Yes, restart the computer now option, and click Finish.

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42 | Installation

Important: Once you click Finish, an installation log is created in C:

\Dimetra_IP_installation.log. This log contains all information about the installation
process. If any critical events took place during the process, they will be marked as “ERROR” in the
log.
The computer reboots. You have successfully installed the Motorola Dimetra IP Network Management Client
software.
18 Continue to the next section.

Installing vSphere Client

Prerequisites: Before you follow this procedure, make sure the Common STM/NM Client DVD is prepared. This
DVD contains the vSphere Client software. vSphere Client installation file is located in the \Applications
\VMware\ directory.
Procedure:
1 On the client machine, run the vSphere Client installer. Navigate to the [Link] file,
and press ENTER.
The Language Choice window appears.

Figure 6: vSphere Client Language Choice Window

2 Select the proper language and press OK.

The Welcome window appears.

Figure 7: vSphere Welcome Windows

3 Select Next to proceed to the next screen.

The Patent Agreement window shows up.

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 Installation | 43

Figure 8: vSphere Client Patent Agreement Window

4 Confirm the patent agreement by clicking the Next button.

The Destination Folder dialog box appears.

Figure 9: vSphere Client Destination Folder Window

5 Select the appropriate installation folder and click Next.

The Ready to Install dialog box appears.

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44 | Installation

Figure 10: vSphere Ready to Install Window

6 Click the Install button to start the installation process.

The Installation Completed window shows up.

Figure 11: vSphere Client Installation Completed Window

Installing and Configuring the Unicode Font Support

This task is a part of the NM Client configuration activities detailed in the next chapter (contained in Setting up the
NM Client to Support Unicode on page 49), and does not have at be performed at this particular point of
installation. Proceed to the section below.

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Chapter

3
Configuration
• Configuring TCP/IP on page 45
• Changing the Windows Logon Warning Banner and Title on page 46
• Creating and Configuring a ServiceUser Account Profile on page 47
• Managing Windows User Accounts on page 47
• Setting up the NM Client to Support Unicode on page 49
• Network Printer Software Installation and Configuration on page 51

Configuring TCP/IP
When and where to use:

If the NM Client is installed on a Console Site, the Static IP Address and the Default Gateway must be configured
according to the IP plan for the system.
Procedure:
1 Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box,
type adapter, and then, under Network and Sharing Center, click View network connections.
2 Right-click the connection that you want to change, and then click Properties. If you're prompted for an
administrator password or confirmation, type the password or provide confirmation.
3 Highlight Internet Protocol (TCP/IP) and click the Properties button.
4 Click the Use the following IP address and Use the following DNS Server address radio buttons.
5 Enter the clients IP address, subnet mask, default gateway. Preferred and Alternate DNS servers are set
automatically during the Motorola Dimetra IP Network Management Client Applications installation. Should
there be a need to change them, use the following settings:
• Static IP address:
10.[ZoneOctet].233.[NMClientIP]
(default is [Link])
• Subnet mask: [Link]
• Default gateway: [Link].254 (same subnet as the client’s IP address has with the address 254,
Default is [Link])
• Preferred DNS: 10.[ZoneOctet].233.101 (default is [Link])
• Alternate DNS: 10.0.[ClusterOctet].1 (default is [Link])
6 Click the Advanced button to open the Advanced TCP/IP Settings window.
7 Go to the DNS tab and choose the option Append these DNS Suffixes (in order).
8 In the box under this choice, click Add, and type the Zone Domain Name zoneX as the DNS suffixes (where X is
the current zone, default is zone1)
9 Click Add button to close the TCP/IP Domain Suffix window.
10 Repeat step 8 through step 9 to add the DNS suffix ucs.

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Note: The next steps are for configuring System/Zone domain DNS Server support settings. Follow
these steps only if there are System/Zone domain DNS Servers in the system. If not proceed to step 13.

11 Make sure that the Register this connections addresses in DNS check box is selected. In the DNS tab, click the
Add.. button associated with the DNS server addresses, in order of use: field.
The TCP/IP DNS Server window appears.
12 In the TCP/IP DNS Server window, type the IP address of the DNS server in the DNS Server: field and click the
Add button when complete.
a Zone Domain Controller (see the note below): 10.[ZoneOctet].233.173
b Zone Database Server (ZDS): 10.[ZoneOctet].233.101
c System Domain Controller (see the note below): 10.0.[ClusterOctet].228
d User Configuration Server (UCS): 10.0.[ClusterOctet].1
Note: Repeat step 11 through step 12 for each DNS Server in the zone/system as given in the list below.
Use the Up and Down arrows to move order of use to be the same as listed.

Note: DNS Server should only be added if they are present in the zone/system and must follow the
order in the list above.

13 Click OK to close the Advanced TCP/IP Settings, click OK to close the Internet Protocol (TCP/IP) Properties,
and click Close to save the changes. Close all other open windows.
14 Right click My Computer, select Properties, click the Computer Name tab, and click the Change button.
15 Change the Workgroup name to ZONEX (where X is the current zone, default is zone1), click OK, and click OK
for the Computer Name Change window.
16 In the message dialog box, click OK.
You must restart this computer
17 Click OK to close the System Properties window.
18 Click Yes in the System Setting Change dialog box.
The computer restarts.
19 Log in using an Administrator account.

Changing the Windows Logon Warning Banner and Title

When and where to use:

Note: Perform this change only if the customer wants to modify the Logon Warning Banner message and
title. If not, proceed to Configuring a Network Port for a Network Printer on page 38.

Procedure:
1 Click Start and type [Link] in the Search programs and files and press Enter.
2 In the left pane navigate to Computer Configuration / Windows Settings Security Settings / Local Policies /
Security Options.
3 In the right pane of the Local Security Settings window (the policy column), find a policy name including text .
Double click that policy name.
Interactive Logon: Message text for users attempting to log on
4 In the Local Policy Setting window, clear the default text, enter the text that you want to change to, and click OK
to close the Local Policy Setting window.
5 In right pane of the Local Group Policy Editor window (the policy column), find a policy name including text .
Double click that policy name.

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 Configuration | 47

Message title for users attempting to log on

6 In the Local policy setting window, clear the default text, enter the text that you want to change to, and click OK
to close the Local policy setting window.
7 Close all open windows.
When the computer restarts, the new warning banner and the title is displayed.
8 Proceed to Configuring a Network Port for a Network Printer on page 38.

Creating and Configuring a ServiceUser Account Profile

Note: The ServiceUser account (which is being established during NM Client installation) will be used as
the default Windows account for daily operation of NM Applications. To create other new accounts to
operate NM applications, see Managing Windows User Accounts on page 47.

Managing Windows User Accounts

The ServiceUser account is the default account created for daily operation of NM applications. It is advised that
customers create their own Microsoft ® User Account for daily operation of NM applications.

NM Client - Creating a New Windows User Account

Procedure:
1 Log in to the NM Client PC using an administrator account.
2 Click Start, then Control Panel.
3 Click User Accounts.
4 Click Manage another account and then click I want to complete this action by entering my credentials on
the authentic Windows logon screen in the User Account Control window.
5 Press Ctrl+Alt+Del and then click Yes.
6 Click Create a new account.
7 Type a name for the new account, select Administrator and click Create Account.
Once account is created, the window returns to User Accounts Control window.
8 Proceed to NM Client - Creating a Password for a New Windows User Account on page 48.

NM Client - Creating a New Windows User Account with Limited

Access
Procedure:
1 Log in to the NM Client PC using an administrator account.
2 Click Start, then Control Panel.
3 Click User Accounts.
4 Click Manage another account and then click I want to complete this action by entering my credentials on
the authentic Windows logon screen in the User Account Control window.
5 Press Ctrl+Alt+Del and then press Yes.
6 Click Create a new account.
7 Type a name for the new account, select Standard user and click Create Account.
Once account is created, the window returns to User Accounts Window.

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8 On the Desktop right click the My Computer icon and select Manage.
The Computer Management dialog box appears.
9 In the Computer Management window, expand the Local Users and Groups in the tree and click Users.
List of users appears in the right pane.
10 Right-click the created user and select Properties.
The User Properties dialog box appears.
11 In the User Properties dialog box select the Member Of tab and click the Add button.
The Select Groups window appears.
12 In the Select Groups window click the Advanced button then Find Now button.
List of groups appears in the lower pane.
13 Select Network Configuration Operators group from the list and click OK, then OK.
14 Close all windows.
15 Proceed to NM Client - Creating a Password for a New Windows User Account on page 48.

NM Client - Creating a Password for a New Windows User Account

When and where to use:
Note: In some cases, the Microsoft Windows OS shows the Change Password option for creating new
passwords. Click either the Change Password or Create Password option to continue.

Procedure:
1 In the User Accounts window, click the new user account icon.
2 Click the Change the password button.
3 Enter and confirm the desired password and click the Change Password button.
4 Close all open windows.
5 Proceed to NM Client - Setting Permissions on Folders for a User with Limited Access on page 48.

NM Client - Setting Permissions on Folders for a User with Limited

Access
Permissions to folders for a user with limited access are granted by default due to the client installation settings — no
user action is required to set the permissions for this particular user. Continue to the next section.

NM Client - Changing Existing User Account Password

Procedure:
1 Log in to the NM Client PC using an administrator account.
2 Click Start, and then Control Panel.
3 Click User Accounts.
4 Click Manage another account and then click I want to complete this action by entering my credentials on
the authentic Windows logon screen in the User Account Control window.
5 Press Ctrl+Alt+Del and then press Yes.
6 In the Manage Accounts window select the account you want to modify and then in the Change an Account
window click Change the Password.
7 Enter and confirm the desired password and click the Change Password button.
8 Close all open windows.
9 Continue to the next section.

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 Configuration | 49

Disabling SNMP Traps Forwarding to the UEM (Unauthorized

Access Attempt Notification)
Unauthorized Access Attempt Notification feature allows system operators to audit and monitor the user login process
that takes place at the NM Client terminals. Controlling and monitoring access attempts to the system is important as
unauthorized access can have severe consequences. This feature offers an early warning and a way to respond and
defend against repeated failed access attempts by blocking of a user account after five unsuccessful logins for 60
minutes. As early warning of potential illegal logon access attempts an alarm is issued after three unsuccessful
attempts within a time interval of 180 seconds. The alarm is forwarded to the UEM as an SNMP trap. Procedure
below describes how to disable sending SNMP traps to UEM.
Procedure:
1 Click the Windows Start button.
2 In the search box, type [Link] Press ENTER.
3 Double-click the SNMP Service.
4 In the SNMP Service Properties window, click the Traps tab.
5 Remove the UEM IP address from the Trap destinations field.
6 Close all windows.
Unauthorized Access Attempt Notification alarms forwarding to UEM is disabled.

Setting up the NM Client to Support Unicode

When and where to use:
Unicode is an industry standard designed to allow text and symbols from all the writing systems of the world to be
consistently represented and manipulated by computers. Follow Process below to set up the NM Client to support the
Unicode standard.
Process:
1 Perform Configuring the NM Client Operating System for Unicode Support on page 49.
2 Perform Setting up the Input Language and Keyboard Layout on page 50.
3 Perform Installing a Unicode Font on page 50.
4 Perform Setting up the Unicode Font for the Title Bars on page 51.
5 Perform Setting up the Language Bar on page 51.
6 Perform .

Configuring the NM Client Operating System for Unicode Support

When and where to use:
To install Unicode font support, you have to make a few configuration changes to the system and install a Unicode
font specific to your requirements. The Unicode fonts are installed from the Microsoft Windows® disk delivered with
each NM Client PC.

Unicode is an industry standard designed to allow text and symbols from all the writing systems of the world to be
consistently represented and manipulated by computers. Character encoding used in Zone Configuration Manager
(ZCM) and User Configuration Manager (UCM) is UTF-8 (8–bit Unicode Transformation Format). It is a variable-
length character encoding type.

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50 | Configuration

Important: The maximum length supported by both the ZCM and UCM (User Configuration Manager) is
3 bytes font characters.

Procedure:
1 On the client PC, go to Start → Control Panel → Region and Language..
The Region and Language window appears.
2 In the Region and Language window, click the Administrative tab, and then, under the Language for non-
Unicode programs click Change system locale .
Note: If you're prompted for an administrator password or confirmation, type the password or provide
confirmation.

3 Select the language, and then click OK .

To restart your computer, click Restart now.
4 Proceed to Setting up the Input Language and Keyboard Layout on page 50.

Setting up the Input Language and Keyboard Layout

Procedure:
1 Open Region and Language window from the Control Panel and select the Keyboards and Languages tab.
2 Click the Change keyboards button.
The Text Services and Input Languages window appears.
3 Click the Add button.
4 In theAdd input language field, select the LANGUAGE-SPECIFIC KEYBOARD LAYOUT> (where
LANGUAGE-SPECIFIC KEYBOARD LAYOUT> is the selection that matches your layout needs) and click
OK .
The selected layout appears in the Installed services field.
5 Click OK to keep the settings.
6 Proceed to Installing a Unicode Font on page 50.

Installing a Unicode Font

When and where to use:
Windows comes with a variety of fonts already installed.
If you want to install additional fonts, you must first download them. To install a font right-click the file and select
install.
Procedure:
1 In the Windows® Start menu, the Search programs and files bar, type cmd.
The Command Prompt window appears.
2 Perform one of the following actions:
• For the RCM Only installation type, in the Command Prompt window, enter:
cd C:\Program Files(x86)\Motorola\STM\[Link]\STM\bin
where [Link] is the number of the installed software version.
• For deployment types OTHER than RCM Only, enter:
cd C:\Program Files (x86)\Motorola\PNM\<VERSION>\Network Mgmt\utf_fix
3 Type: utf_fix.bat "font name" where "font name" is the name of the Unicode font you installed
(including the double quotation marks), and press Enter. Example utf_fix.bat <Arial Unicode MS>

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 Configuration | 51

Operation completed successfully

When the font has been installed, the message is displayed.

4 Proceed to Setting up the Unicode Font for the Title Bars on page 51.

Setting up the Unicode Font for the Title Bars

When and where to use:
Note: Motorola recommends using the ARIAL UNICODE MS font. This particular font supports most of
the languages.

Procedure:
1 Right-click the desktop, and then select Personalize.
2 Click on the Window Color link at the bottom of the window.
The Window Color and Appearance dialog box appears.
3 From the Item drop-down list, select Active Title Bar.
4 From the Font drop-down list, choose “ARIAL UNICODE MS”.
5 From the Item drop-down list, select Inactive Title Bar.
6 From the Font drop-down list, choose “ARIAL UNICODE MS”.
7 Click OK to go to the previous window and then click OK again.
The Title Bar icon is set up.
8 Proceed to Setting up the Language Bar on page 51.

Setting up the Language Bar

When and where to use:
For some languages, you may want switch from the more standard variety to the one more commonly used (for
example, from Traditional Chinese to the Simplified variety). In such a case, use the procedure below:
Procedure:
1 Click the language icon on the taskbar and select Show the Language bar.
2 Configure the typing method as shown in the picture below.

Figure 12: Language Bar — Typing Method Configuration (For Chinese)

3 Click the language icon to switch between the languages.

4 Proceed to .

Network Printer Software Installation and Configuration

Network Printer - Overview

When and where to use:

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52 | Configuration

Network Printers in the system require proper installation and configuration to operate correctly. Process below gives
the overall steps for installing a Network Printer.
Process:
1 Connect the LAN cable from the router to the LAN port on the printer. See Network Printers - Cable Connections
on page 37 for details.
2 Set the IP address of the printer. See Setting the IP Address for a Network Printer on page 52.
3 Install the printer driver on the client. See Installing the Driver for a Network Printer on page 52.
4 Configure the printer port from the client. See Configuring a Network Port for a Network Printer on page 53.
5 Configure a Network Client to use a local printer. See Configuring a Client to Use a Local Printer on page 54.
6 Configure a Network Client to select a default printer. See Selecting a Default Printer on page 54.
7 Verify that the printer has power and paper.
8 Print a test page.

Setting the IP Address for a Network Printer

When and where to use:
To determine the IP address for a new printer, call your local Motorola Field Representative. If you are replacing a
printer, see the Local Site System Installation Guide for the correct IP address.
Setting the IP Address for a Network Printer on page 52 is an example of setting the printer IP address and covers the
steps for the HP Color LaserJet printers. To set the IP address for a different type of printer, see the manufacturer’s
manual for the specific printer that you are using.
Procedure:
1 On the printer, press Menu.
2 Select CONFIGURE DEVICE.
3 Select I/O.
4 Select EMBEDDED JETDIRECT MENU.
5 Select TCP/IP.
6 Select IPv4 SETTINGS.
7 Select CONFIG METHOD.
8 Select MANUAL.
9 Select MANUAL SETTINGS.
10 Select IP ADDRESS and enter the printer IP address.
11 Select SUBNET MASK and enter the printer subnet mask.
12 Select DEFAULT GATEWAY and enter the default gateway IP address.
13 Exit the menu system.

Installing the Driver for a Network Printer

When and where to use:
Install and configure printer software using a client. Every printer is shipped with software. If you have purchased the
printer from Motorola, the printer software is already installed on the clients.
If you purchased the printer from a different vendor, install the printer software on every client that uses the printer.
See the manufacturer’s manual for the installation procedure.
Note: You must have Windows® 7 administrative access on the network client you are using.

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 Configuration | 53

If the print driver has not already been installed, follow Installing the Driver for a Network Printer on page 52.
Procedure:
1 Load the CD that came with your printer.
• On the taskbar, click Start and then select Run.
• Click Browse.
• From the Look in: drop-down list, select the CD-ROM drive.
2 In the Browse window, click [Link].
3 Click OK.
4 Follow the instructions that are displayed to install the minimum installation or install the print drivers only.
Note: If the software asks for the name of a printer, you can enter a name for your printer. You will get
a warning that the printer cannot be found. Click OK to continue loading the drivers.

Configuring a Network Port for a Network Printer

When and where to use:
Follow Configuring a Network Port for a Network Printer on page 53 to configure a network printer port.
To configure a printer for use with the Unified Event Manager, follow procedure below.
Procedure:
1 On the taskbar, click Start, then Control Panel, then click Devices and Printers, and then click Add a printer.
The Add Printer Wizard window appears.
2 Click Add a local printer.
The Local or Network dialogue box appears.
3 Click Create a new port. From the Type of port drop-down list, select Standard TCP/IP Port, and then click
Next.
The Add Standard TCP/IP Printer Port Wizard window appears.
4 In the Hostname or IP address box, type the IP address of the printer (the Port Name enters itself automatically),
check Query the printer and automatically select driver to use option and then click Next.
The Completing the Add Standard TCP/IP Printer Port Wizard window appears.
5 Click Finish.
The Add Printer Wizard dialogue box appears.
6 In the Manufacturers menu, select the appropriate Manufacturer,and in the Printers menu, select the appropriate
Printer Model, and then click Next.
Note: If your printer is not in the list, click Have Disk and follow the screen prompts.

The Name Your Printer dialogue box appears.

7 In the Printer name box, type the name of the printer, and then click Next.
The Printer Sharing dialogue box appears.
8 In the Printer Sharing dialogue box, select either sharing or no sharing, and then click Next.
The Print Test Page dialogue box appears.
9 In the Print Test Page dialogue box, select Yes, and then click Next.
The Completing the Add Printer Wizard window appears.

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54 | Configuration

10 Click Finish.
The appropriate driver files copy to the PC, and the test page is sent. If the page does not print, click
Troubleshoot and follow the diagnostics until the page prints; otherwise, click OK.
11 Continue to the next section.

Configuring a Client to Use a Local Printer

When and where to use:

After connecting the printer cable from the printer port on the client to the parallel port on the printer, follow
Configuring a Client to Use a Local Printer on page 54 to establish communication between the client and the
printer.
Procedure:
1 Insert the printer installation CD to the NM Client DVD drive.
Note: The printer installation CD is supplied together with the printer.

2 Follow the install wizard to install the printer driver.

Note: Specific instructions on how to install the printer driver are dependent on the printer model and
supplied together with the printer.

3 Connect the printer to the NM Client using the USB cable.

4 Power on the printer.
The printer installation process begins. Follow the install wizard to complete the process. Once the process in
completed, the printer is ready for use.
5 Continue to the next section.

Selecting a Default Printer

When and where to use:
After installing a printer, you will probably want to set this device as your default printer. This means that the client
always chooses to use this printer unless you specify another print for that particular print job. Follow Selecting a
Default Printer on page 54 to select a default printer.
Procedure:
1 On the taskbar, click Start, then select Control Panel and then select Devices and Printers.
2 Right-click the printer that you want to be the default printer, then select Set As Default Printer from the context
menu. Green tick icon is added to the printer icon, indicating that it now set as default.
The selected printer is designated as your default printer.

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Chapter

4
Operation
See the following:
• Starting the Application Launcher on page 55
• Managing LAN Switches on page 57
• Managing the Terminal Server on page 57
Note: For detailed information on PRNM Suite and Application Launcher, refer to the Application
Launcher Online Help.

Note: For detailed information on how to operate the Transport Network Device Manager, refer to the
Transport Network Device Manager manual.

Using Application Launcher, you can open one or more of the Network Management (NM) applications that you have
permission to access. Table below lists the NM applications that are available through Application Launcher. Within
each application, you can launch an Online Help that explains relevant procedures.

Table 5: Management Applications Available Through Application Launcher

System Level of Application Name of Application

System Configuration Level • System Historical Reports
• Software Download
• System Profile
• User Configuration Manager
• Transport Network Device Manager

Zone Level • Affiliation Display

• ATIA Log Viewer
• Dynamic Reports
• Unified Event Manager
• Zone Historical Reports
• Radio Control Manager Reports
• Radio Control Manager
• Zone Configuration Manager
• Zone Profile
• Zone Watch

Starting the Application Launcher

Procedure:
1 Double-click the Motorola Private Radio Network Management (PRNM) Suite icon on the desktop.

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56 | Operation

Figure 13: Motorola Private Radio Network Management Suite Icon

• Are logging on for the first time.

• Did not select the Remember Login Name and Password check box during your last session.
Note: When you click Details (see figure below for reference), an additional panel will be shown with
information about all installed PRNM and STM versions, If Cluster configuration is configured, then
this pane will display information about which version will be started for which server.

Figure 14: Motorola PRNM Suite Login Dialog Box

The Motorola PRNM Suite Login dialog box appears if you:

2 In the Motorola PRNM Suite Login dialog box, enter the following:
• Your user name in the Login Name field. The default user name is supermgr.
• Your password in the Password field.
• It is recommended that you type the IP address of a User Configuration Server in the Server field, but you can
also use the IP address of a Zone Database Server. When you change the IP of the server at the Login dialog
box, the change is not permanent.
• Select the appropriate fault server applicable to your system.
Note: Consult your system administrator for the password.

Important: Do not select the Remember Login Name and Password check box. This feature allows
users to save their password settings as a cookie on the workstation. While this selection eliminates the
need to enter the user name and password at login, it is not a desirable option for system security
reasons.
3 Click OK.
The Windows® Explorer window appears. This window shows the system-level applications and zones that you
can access.

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 Operation | 57

Managing LAN Switches

For detailed information on how to back up and restore the operating system and configuration of the LAN Switch,
see the Network Transport Restoration manual.

Managing the Terminal Server

For detailed information on how to back up and restore the operating system and configuration of the LAN Terminal
Server, see SNetwork Transport Restoration manual.

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Chapter

5
Maintenance

This chapter provides instructions for uninstalling the Transport Network Device Manager (TNDM), Private Radio
Network Manager (PRNM), and the System Traffic Monitor (STM) suites of applications from the Network
Management (NM) client.
There are no serviceable parts in the NM Client that require maintenance or calibration. Exterior cleaning with a
clean, lint-free cloth, or soft brush is sufficient. It is also advisable to do periodic interior cleaning of the cooling fan,
power supply, and boards by using a low-suction vacuum cleaner.
Since NM databases are not located in the NM Client PC and the NM Client application does not consume much
space on the hard drive, do not be concerned about performing additional PC maintenance. Regular PC maintenance
is enough for the NM Client. The NM Client PC should solely be used for NM Client activity. If you install any extra
applications, they may cause the NM Client to malfunction.
You should keep a minimum of 5 GB free space on the hard drive at all times.
Note: For the NM Client Periodic Maintenance Inspection (PMI) information, refer to the Appendices
booklet of the Backup and Restore Incl. FRU/FRE volume.

Uninstalling the PRNM and STM Suites of Applications

When and where to use:
Procedure below describes how to uninstall the existing installation of the Motorola Dimetra IP Network
Management Client from the NM Client PC. While you perform the procedure, the Transport Network Device
Manager software is also being uninstalled.
Procedure:
1 Use an administrator account to log on to the system (for example, serviceuser).
2 From the Start menu, select Settings, and then Control Panel.
The Control Panel window appears.
3 Click Programs and Features.
The Add/Remove Programs window appears.
4 Select Motorola Dimetra IP Network Management Client NM Client version> from the list of the installed
software (where NM Client version is a number of the installed Motorola Dimetra IP Network Management Client
software, for example: R82.00.00.08).
The Motorola Dimetra IP Network Management ClientNM Client version> application is highlighted, and the
Remove button appears in the Motorola Dimetra IP Network Management Client row.
5 Click the Uninstall button.
A Motorola Dimetra IP Network Management Client Uninstall dialog box appears with the message: Are you
sure you want to completely remove Motorola Dimetra IP Network Management
Client and all of its components?

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60 | Maintenance

Figure 15: Motorola Dimetra IP Network Management Client Uninstall — Are You Sure... Dialog
Box

6 Click Yes in the Windows Installer dialog box.

The Uninstall Status progress window appears, alongside other progress windows for particular Motorola Dimetra
IP Network Management Client components being currently removed. The Windows Installer dialog box appears
once again.
7 Click Yes in the Windows Installer dialog box.
The removal progress of particular Motorola Dimetra IP Network Management Client components (such as Java™
SE Development Kit) is displayed. When the uninstallation process is complete, a Motorola Dimetra IP Network
Management Client Uninstall dialog box appears with the following message: Motorola Dimetra IP
Network Management Client was successfully removed from your computer.

Figure 16: Motorola Dimetra IP Network Management Client Uninstall — Successfully Removed
Dialog Box

8 Click OK in the Motorola Dimetra IP Network Management Client Uninstall - Successfully Removed dialog
box.
This step concludes the removal of the Motorola Dimetra IP Network Management Client software from the NM
Client PC.

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Chapter

6
Troubleshooting

This chapter provides troubleshooting instructions in case of Java issues.

Handling Java Updates

Prerequisites:
When and where to use: After installation/reinstalltion of NM Client there is the Java Update Needed popup
window appears when launching the UEM or DESU.
Procedure:
1 In the Java Update Needed popup window check the Do not ask again until the next update is available.
2 Click Later.

Fixing Java Update Issue

When and where to use: If the Java Update Needed window appeared when launching the UEM or DESU and
Update (recommended) or Block option was chosen the UEM and DESU applications won’t open.
Procedure:
1 Start the Registry Editor by typing [Link] in the search field.
2 Delete the following registry key: HKEY_CURRENT_USER\Software\AppDataLow\Software
\JavaSoft\DeploymentProperties
3 Open the [Link] file located in the C:\Users\%USERNAME%\AppData\LocalLow\Sun
\Java\Deployment\ folder where %USERNAME% is for example MotoSec.
4 Delete the following lines from the [Link] file:
[Link].10.25.2
[Link].10.25.2
[Link].10.25.2

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