CONDUCTING COMPETENCY ASSESSMENT
(Script)
(GO TO TESDA REPRESENTATIVE)
1. Good Morning, I am Ryan Negros, the other day I received a letter of
appointment to conduct competency assessment in FBS NC II qualification and I
accepted it. So I am here today.
Furthermore, I prepared the assessment venue already. I checked the
availability of light, power and ventilation of the room. The tools, equipment,
supplies and materials are all sufficient and in good working condition.
The first aid kid and fire extinguisher are sufficient and in good condition and
the entire area is ready for assessment.
(GO TO TESDA REPRESENTATIVE)
2. PLAN AND PREPARE EVIDENCE GATHERING PROCESS
Sir can I get the Assessment Documents?
I received the ff:
2 copies rating sheets
2 copies specific instruction for the candidate
1 copy assessor’s guide
5 copies of Attendance sheets
2 copies Test package- I also check the pages and it is complete
2 copies Application form
2 Self-Assessment Guide
May I proceed now to conduct the orientation?... Thank you
3. ORIENTATION / PREPARING THE CANDIDATE
Good morning/afternoon everyone. My name is Ryan Negros and I am your
Accredited Competency Assessor for FBS NCII and I would like to acknowledge
the presence of
Mr./Ms.______________ our representative from TESDA provincial
office.
Candidates, you do not have to worry about his presence, he will not
assess you. He’s just here to oversee the conduct of assessment and to check if
the conduct of assessment is in accordance with the prescribed competency
assessment methodology and procedure.
Before we start, please submit your admission slip so I can compare it
with your application form. Thank you…Please sign the attendance sheets.
Please sign 1.______________________
2.______________________
4. PURPOSE OF ASSESSMENT
Candidates, unsay purposengaman mutake mo aning assessment? For
working abroad ba? For certification? For employment? Okay.
So our assessment venue will be at the assessment area, and don’t worry
the resources ako ng gi check and the supplies, materials, tools and equipment
are properly arranged and within safe environment.
5. OVERVIEW OF QUALIFICATION/ CS TO BE ASSESSED:
Today, i am going to administer competency assessment for FBS NC-II. The
Competency standard to be assessed for FBS NC-II is the core competency which
consist of 4 units competency namely;
1. Welcome and Greet Guests
2. Seat the Guests
3. Take Food and Beverage Orders
4. Liaise Between Kitchen and Service Areas
Then, the basic and common competencies are integrated during the
assessment.
Your task is to Welcome and Greet Guests and you will be given 1 hour to
demonstrate your task. And my role as an assessor I will just observed your
performance based on the 4 dimensions of competency.
In our assessment process it will be based on the evidence plan. We will
use 3 assessment methods: written test, demonstration and oral questioning.
6. REASONABLE ADJUSTMENTS,
What language do you prefer candidates? Wala bay bawal sa inyu religion
ug violation sa inyu culture kaning atong assessment? Naa ba diriay heart failure,
disability? And what I have said earlier, dili na ma worry sa atong assessment
venue, ang resources ang supplies, materials, tools and equipment are properly
arranged and within safe environment.
7. NEEDS OF THE CANDIDATES TO BE CONSIDERED DURING ASSESSMENT
For our personal needs, the CR is located at the end of the hallway and
you can also take your meals at our canteen located at the lobby.
However, during the assessment you are no longer allowed to leave the
premises of the assessment area/center.
8. RIGHTS AND APEAL
In case you have any questions regarding the assessment result you have the
right to appeal. You can submit your appeal to the TESDA provincial office-
Maasin City where the assessment center and the assessor are accredited.
9. CONFIDENTIALITY
With regards to the results of your assessment, we observe strict confidentiality;
this is to ensure our integrity. The result is only made available to the authorized
personnel where you had your actual training.
In relation to this, the assessment package is kept in secured place to
guaranty the integrity of the assessment package.
10. ISSUANCE OF NATIONAL CERTIFICATE
You will get your NC II within 5 working days at TESDA Provincial Office – Maasin
City. Please bring P80 for the processing fee, 1 passport size ID picture with
name tag, and of course your CARS.
12. REASSESSMENT PROCEDURE
If you are found to be not yet competent, don’t worry about it because you
can be reassessed anytime at your convenience.
If you are found to be competent in some unit of competencies, the
reassessment shall focus in the unit of competencies where you were found to
be not yet competent.
13. OSH REQUIREMENTS
Your safety is our priority. During the actual assessment, please observe
occupational health and safety measures as you perform the different tasks.
In case of accident, call my attention immediately so that we can provide
you with first aid. Please observe 5’s HOUSEKEEPING.
14. DO and DONTS
Once the assessment has started, please refrain from asking questions,
and going outside the area. It is no longer allowed.
CONDUCT NATIONAL ASSESSMENT
(Establish rapport)
Kamusta man?
Today is our national assessment day!
So based on the evidence plan, we have 3 methods in gathering evidences:
written test,
oral questioning
demonstration
In written test you have 10 items to answer within 5 minutes.
In practical demonstration we will proceed to assessment area so after your practical
demonstration we will have our oral questioning based on your demonstration. Are you
ready?
Let us proceed to the ASSESSMENT AREA. Let us start now with our written exam.
Please answer within 5 minutes.(Note: count 5 sec.)
Candidate 2 please stay here in the pep talk area.
Candidate 1 please proceed to the practical work area.
(IN PRACTICAL WORK AREA)
DEMONSTRATION
Orient the candidate
CANDIDATE NO. 1
I have here Specific Instruction for the candidate please read and do understand.
(After reading) May I have that? So I will translate the instruction for further clarification
of the instruction and you will be given 30 mins to demonstrate.
Are you ready for our practical demonstration? Yes, Okay.
NOTE: During your demonstration I will not disturb you, I will just observe you
based on the 4 dimensions of competency. And I will record your performance in your
rating sheets. In case you are in danger I will tap your shoulder to stop and I will ask
some question.
Okay let us start now! (Observe, count 20 seconds- check) Time is up!
ORAL QUESTIONING
CANDIDATE 1, I have observed that you missed one performance criteria to
demonstrate but do not worry because it is not a critical aspect of competency. For me
to satisfy. I will ask an oral question to support your performance criteria that you’ve
missed.
Ask question:
1. What is the first step in welcoming and greeting guest? (Answer…)
Okay, Very Good!
Please go back to the pep talk area. But before that please perform 5’s.
Are you done with your 5’s in the practical work area? Yes, SIR.
CANDIDATE NO. 2
Candidate 2, please proceed to the assessment area.
(IN ASSESSMENT AREA)
DEMONSTRATION
Orient the candidate
I have here Specific Instruction for the Candidate please read and do understand. (After
reading) May I have that. So for further clarification of the instruction, So I will translate
the instruction and you will be given 30 mins to demonstrate.
Are you ready for our practical demonstration? Yes, Okay.
NOTE: During your demonstration I will not disturb you, I will just observe you
based on the 4 dimensions of competency. And record your performance in you rating
sheets. In case you are in danger I will tap your shoulder to Stop and I will ask some
question.
Okay let us start now! (Observe, count 20 seconds- check) Time is up!
ORAL QUESTIONING
Candidate No 2, I have observed that you missed one performance criteria to
demonstrate but do not worry because it is not a critical aspect of competency. For me
to satisfy, I will ask an oral question to support your performance criteria that you
missed.
Ask question:
1. How do you handle guests when they arrive? (dili katubag)
Please go back to the pep talk area. Please observe 5’s.
FEEDBACKING
Candidate No. 1 please proceed to the assessment area
RESULT:
Your written exam shows that out of 10 items you got 9. You did a great job!
In your practical demonstration, you were able to perform the correct
procedures in welcoming and greeting guests
I am satisfied with your oral questioning you answered my questions correctly.
Based on the corroboration of the evidences gathered of your written result, oral
questioning, demonstration, rule of evidence, performance criteria and 4 dimension of
competency, I am happy to tell you have that you are COMPETENT. Congratulations and
please sign the CARS.
For the issuance of the national certificate, the AC manager will inform you where
to claim your national certificate after 5 working days. In this regard, i would like to say
congratulations.
(GO TO THE TESDA REPRESENTATIVE, SIGN THE CARS)
Candidate No. 2 please proceed to the assessment area
RESULT:
Your written exam shows that out of 10 items you only got 5.
In your practical demonstration, you were not able to perform the procedures in
welcoming and greeting guests correctly.
And, I am not satisfied with your answer in the oral questioning because you
were not able to give right answers. So I will suggest you to practice more on your
weakness especially on the correct procedures in welcoming and greeting guest
Based on the corroboration of the evidences gathered of your written result, oral
questioning, demonstration, rule of evidence, performance criteria and 4 dimension of
competency, I’m sorry to tell you that you are NOT YET COMPETENT.
But you don’t have to worry because you can still be re assessed anytime. Just
practice more on the areas of improvement where you are found competent. Thank for
submitting yourself for the National Assessment. Please sign the CARS.
TESDA Representative will conduct the evaluation form to rate the assessor and
assessment center.
Return the Assessment documents to the TESDA Representative containing
2 copies rating sheets
2 copies specific instruction for the candidate
1 copy assessor’s guide
5 copies of Attendance sheets
2 copies Test package- I also check the pages and it is complete
2 copies Application form
2 SAG
Thank You for today candidates, And before you leave please observe 5’s.
Panelist I am done with my demo Conduct Competency Assessment for FBS NCII.
Thank You!