English for Work and Professional Life

ENGLISH FOR WORK

AND PROFESSIONAL LIFE
Vocabulary, Communication and
Real Workplace Situations

Student’s name

Course
Rocío Quiroga
Teacher

Start date

End date

Professional area or career

My main English goal

Learn, explore, communicate and grow.

Aprende, explora, comunícate y progresa.

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HOW TO USE THIS WORKBOOK

Cómo utilizar este cuadernillo

This editable workbook is designed for approximately eight weeks of guided independent practice. It
complements classwork and helps you build a professional vocabulary bank, improve communication and
become a more autonomous learner.
Este cuadernillo editable está diseñado para aproximadamente ocho semanas de práctica autónoma guiada.
Complementa las clases y te ayuda a ampliar vocabulario profesional, mejorar la comunicación y aprender
con mayor autonomía.
Technology and learning / Tecnología y aprendizaje
Technology can help you learn, but it should not complete the work for you. / La tecnología puede ayudarte a
aprender, pero no debe realizar el trabajo por vos.

Student instructions | Instrucciones para el estudiante

● Complete one unit every week or follow your teacher’s schedule. / Completa una unidad por semana
o sigue el cronograma de tu profesora.
● Write your own answers inside your personal Google Docs copy. / Escribe tus propias respuestas
dentro de tu copia personal de Google Docs.
● Watch the videos and complete every listening task. / Mira los videos y completa cada actividad de
listening.
● Record the links and sources you use. / Registra los enlaces y las fuentes que utilizas.
● Use reliable dictionaries and check more than one example. / Utiliza diccionarios confiables y revisa
más de un ejemplo.
● Do not copy complete answers from translators or artificial intelligence. / No copies respuestas
completas de traductores o inteligencia artificial.
● Create examples connected with your work, studies or professional goals. / Crea ejemplos
relacionados con tu trabajo, estudios u objetivos profesionales.
● Complete your class notes and review teacher comments. / Completa tus apuntes y revisa los
comentarios de la profesora.

Weekly checklist | Lista semanal

● ☐ I completed the vocabulary activities.
● ☐ I completed the grammar practice.
● ☐ I read the text.
● ☐ I watched the video.
● ☐ I completed the listening activity.
● ☐ I researched new vocabulary.
● ☐ I wrote my own examples.
● ☐ I recorded my sources.
● ☐ I completed my class notes.
● ☐ I reviewed the teacher’s corrections.

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CONTENTS AND STUDY PLAN

Índice y plan de estudio

Week Unit Main focus Done

Professional identity,
1 My Job and Workplace departments and ☐
responsibilities
Daily Tasks and Work Work verbs, routines and
2 ☐
Routines schedules
Requests, clarification and
3 Workplace Communication
teamwork ☐
Emails and Written Professional messages and
4
Communication email structure ☐
Human Resources and Vacancies, skills, CVs and
5 ☐
Employment interviews
Opinions, decisions, deadlines
6 Meetings and Teamwork ☐
and updates
Needs, orders, complaints and
7 Customer Service and Sales ☐
solutions
Problems, Solutions and Workplace problems, advice
8 ☐
Future Plans and plans
Integrated professional
Final My Professional Portfolio ☐
communication project

My eight-week planner | Mi planificador de ocho semanas

Week Start date End date Study time Teacher check Done
1 ☐ ☐
2 ☐ ☐
3 ☐ ☐
4 ☐ ☐
5 ☐ ☐
6 ☐ ☐
7 ☐ ☐
8 ☐ ☐

My professional English goal / Mi objetivo de inglés profesional:

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DIGITAL RESOURCE DIRECTORY

Directorio de recursos digitales

The links below were selected from official learner resources and are suitable for guided study. Availability can
change, so record the title and source as well as the link. / Los enlaces fueron seleccionados de recursos
oficiales. La disponibilidad puede cambiar, por eso registra también el título y la fuente.
● British Council LearnEnglish: Business English: open / abrir – Workplace lessons, email practice and
recruitment videos.
● British Council A2 Listening: open / abrir – Short, clear dialogues with preparation, audio and exercises.
● British Council B1 Listening: open / abrir – Job-related phone calls, meetings and interviews.
● British Council English for Emails: open / abrir – A2-B1 email language and interactive practice.
● British Council You’re Hired: open / abrir – B1-B2 recruitment and interview video series.
● Cambridge Dictionary: open / abrir – Definitions, pronunciation, grammar labels and examples.
● Oxford Learner’s Dictionaries: open / abrir – Learner-friendly meanings, audio and collocations.
● WordReference: open / abrir – English-Spanish meanings and usage discussions.
● YouGlish: open / abrir – Search words and hear them in authentic video clips.
Reliable research checklist / Lista para investigar de forma confiable
Check the source, date, level, context and example. Record a short meaning, not a copied paragraph. Create
your own sentence and note where the expression is used.

Research record | Registro de investigación

Professional
Word / expression Spanish meaning Word type Original example Source
situation

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MY DIGITAL LEARNING LOG

Mi registro de aprendizaje digital

Use this table every time you watch, listen, read or research independently. / Utiliza esta tabla cada vez que
mires, escuches, leas o investigues de manera autónoma.
Date Resource Link Topic New vocabulary What I learned Difficulty

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MY PROFESSIONAL VOCABULARY BANK

Mi banco de vocabulario profesional

Add words, expressions and collocations during the whole course. Add rows in Google Docs when necessary.
Word or expression Spanish meaning Category Collocation My example Source

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Word or expression Spanish meaning Category Collocation My example Source

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USEFUL WORKPLACE COLLOCATIONS

Combinaciones naturales de palabras

Collocation Spanish meaning Workplace example

make a decision tomar una decisión We need to make a decision today.
meet a deadline cumplir un plazo The team meets every deadline.
attend a meeting asistir a una reunión I attend a meeting on Monday.
send an email enviar un correo Please send an email to the client.
solve a problem resolver un problema We solve problems together.
manage a team gestionar un equipo She manages a small team.
apply for a job postularse a un trabajo He is applying for a new job.
gain experience adquirir experiencia Internships help you gain experience.
give feedback dar devolución The manager gives useful feedback.
take responsibility asumir responsabilidad I take responsibility for the report.
reach an agreement llegar a un acuerdo The companies reached an agreement.
schedule a meeting programar una reunión Can we schedule a meeting?
complete a task completar una tarea I completed the task yesterday.
contact a client contactar a un cliente We need to contact the client.
achieve a goal alcanzar un objetivo The department achieved its goal.
provide information proporcionar información Please provide the correct information.
handle a complaint gestionar un reclamo She handles customer complaints.
receive an order recibir un pedido The warehouse receives orders daily.
launch a product lanzar un producto The company is launching a product.
work remotely trabajar de forma remota They work remotely twice a week.

Practice | Práctica
Complete with the correct verb: make, meet, attend, solve, give, take, reach, launch.
1. ______ a deadline
2. ______ feedback
3. ______ a decision
4. ______ a problem
5. ______ responsibility
6. ______ an agreement
7. ______ a meeting
8. ______ a product
Write four true sentences about your work, studies or goals:

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UNIT 1: MY JOB AND WORKPLACE

Mi trabajo y lugar de trabajo

Main focus / Enfoque principal

Professional identity, departments, roles, responsibilities and basic company language.

Objectives | Objetivos
● ☐ Introduce yourself professionally.
● ☐ Name common departments and positions.
● ☐ Describe simple responsibilities.
● ☐ Use verb to be, have and Present Simple in context.
Word Spanish Workplace example
company empresa Our company provides services.
office oficina The office opens at 8.
department departamento / área She works in the HR department.
position puesto What is your position?
employee empleado/a The company has 50 employees.
employer empleador/a The employer offers training.
manager gerente / encargado/a The manager leads the team.
supervisor supervisor/a My supervisor checks the report.
colleague colega / compañero/a I work with friendly colleagues.
team equipo Our team meets every Friday.
client cliente profesional We contact clients by email.
customer cliente / consumidor The customer needs help.
Communication is important in the
workplace lugar de trabajo
workplace.
schedule horario / cronograma I check my schedule every morning.
shift turno She works the night shift.
salary salario The salary is paid monthly.
contract contrato He signs a new contract.
experience experiencia I have three years of experience.
responsibility responsabilidad Customer service is my responsibility.
task tarea This task is urgent.

Grammar in context | Gramática aplicada

Language Use Example Spanish
Verb to be Identity and descriptions I am an administrative assistant. Soy asistente administrativa.
She has two years of Ella tiene dos años de
Have / has Experience and resources
experience. experiencia.
Present Simple Regular duties He manages the sales team. Él gestiona el equipo de ventas.
Mi gerente revisa nuestro
Possessive adjectives Relationships My manager checks our work.
trabajo.

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Guided practice | Práctica guiada

A. Match | Relaciona
1. department 2. colleague 3. shift 4. responsibility 5. salary
a. money paid for work b. a person you work with c. a work period d. an area in a company e. a duty you must do

B. Complete with am, is, are, have or has | Completa

1. I ______ a marketing assistant.
2. Our company ______ three departments.
3. My colleagues ______ friendly.
4. Laura ______ five years of experience.
5. The office ______ in Mendoza.
6. We ______ a flexible schedule.

C. Choose the correct form | Elige la opción correcta

1. She work / works in Human Resources.
2. They manages / manage customer accounts.
3. My supervisor check / checks the reports.
4. I answer / answers client emails.
5. The company provide / provides training.

D. Correct the mistake | Corrige el error

1. I is a sales assistant.
2. She have a full-time position.
3. My colleague work in finance.
4. They is responsible for recruitment.
E. My professional profile (6-8 sentences):

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Reading: Meet Sofia | Lectura: Conoce a Sofia

Sofia is an administrative assistant at a medium-sized technology company. She works in the Operations
Department and reports to the office manager. Her main responsibilities are organising meetings, updating
documents and answering messages from suppliers. She starts work at 8:30 and usually checks her schedule
first. Sofia has four colleagues in her team. They work together on different projects and share information
every morning. She likes her position because she learns something new every week. The company offers
flexible working hours and online training. Sofia wants to improve her English because some clients and
suppliers are international. She can write simple emails, but she needs more vocabulary for meetings and
telephone calls. Her professional goal is to become an operations coordinator in the future.

Comprehension | Comprensión
1. Where does Sofia work?
2. Who does she report to?
3. Write three responsibilities.
4. Why does she want to improve her English?
5. What is her professional goal?
True or false: 1. Sofia works in Finance. ___ 2. She checks her schedule first. ___ 3. She never studies
online. ___
Listening: Who’s who in the office
Level / Nivel: A2 | Skill / Habilidad: Listening
Open verified resource / Abrir recurso verificado
Listen once for the general idea. Listen again and identify each person, department and responsibility. Complete the
official exercises, then write five facts in your own words.

Listening record | Registro de listening

Person Department or position Responsibility / detail

Video task: A workplace tour | Actividad con video

Search on an official learning channel: “workplace tour English A2” or “first day at work English”. Watch a
video of 2-8 minutes. Record the source and link in your Digital Learning Log.
Five words Main idea One sentence I understood Connection with work

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AUTONOMOUS LEARNING TASK 1: Find three real job titles | Actividad de aprendizaje
autónomo
Objective / Objetivo
Identify positions connected with your area or interests.

Estimated time / Tiempo Suggested resource / Recurso

Company career pages, job platforms or an official
20-30 minutes
organisation page.

Steps | Pasos
1. Choose three job titles.
2. Write the Spanish meaning.
3. Identify the department.
4. Find two typical responsibilities for each position.
5. Record the source.
6. Write one sentence: I would / would not like this job because…
Model / Modelo
Job title: Marketing Assistant. Department: Marketing. Responsibilities: support campaigns and prepare reports.

Job title Spanish Department Two responsibilities Source

What did I learn? What was difficult? Strategy I used Most useful source

Speaking and writing | Conversación y escritura

Interview a partner: What is your current or desired job? What department interests you? What responsibilities
do you have or want? What skills are important?
Write a short professional introduction (70-90 words):

I can... / Puedo... Yes Sometimes Not yet

I can introduce myself
☐ ☐ ☐
professionally.
I can name departments and
☐ ☐ ☐
positions.
I can describe basic
☐ ☐ ☐
responsibilities.
I can research real job titles. ☐ ☐ ☐

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 2: DAILY TASKS AND WORK ROUTINES

Tareas diarias y rutinas laborales

Main focus / Enfoque principal

High-frequency work verbs, schedules, adverbs of frequency and workplace routines.

Objectives | Objetivos
● ☐ Describe a normal work or study day.
● ☐ Use common workplace verbs and collocations.
● ☐ Ask and answer questions about routines.
● ☐ Understand priorities and instructions.
Verb Spanish Common collocation
work trabajar work in an office
start comenzar start work at 9
finish terminar finish a task
check revisar check information
send enviar send an email
receive recibir receive an order
prepare preparar prepare a report
organise organizar organise a meeting
manage gestionar manage a project
contact contactar contact a client
answer responder answer a call
attend asistir attend a meeting
schedule programar schedule an appointment
complete completar complete a task
update actualizar update a file
report informar report a problem
review revisar review a document
create crear create a presentation
help ayudar help a colleague
solve resolver solve a problem

Grammar: Present Simple and frequency | Gramática

Adverb Approximate frequency Example
always 100% I always check my email first.
usually 80% She usually attends the meeting.
often 60% We often contact suppliers.
sometimes 40% They sometimes work remotely.
rarely 10% He rarely finishes late.
never 0% I never share confidential information.

Word order / Orden

Adverb before the main verb: I usually start at 9. After verb to be: I am usually busy on Mondays.

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Guided practice | Práctica guiada

A. Choose the best verb | Elige el verbo
1. ______ a meeting (attend / receive)
2. ______ a problem (solve / schedule)
3. ______ a report (prepare / contact)
4. ______ a client (contact / finish)
5. ______ information (update / attend)
6. ______ an email (send / manage)

B. Put the adverb in the correct position | Ordena el adverbio

1. I check the schedule. (always)
2. She is late. (never)
3. They work remotely. (sometimes)
4. We attend training sessions. (often)

C. Complete with do, does, don’t or doesn’t | Completa

1. ______ you prepare reports?
2. My manager ______ work on Saturdays.
3. ______ the team meet every week?
4. We ______ receive international calls.
5. Where ______ she work?

D. Ask the question | Formula la pregunta

1. I start at 8. → What time __________________?
2. She contacts suppliers. → Who __________________?
3. They meet on Friday. → When __________________?
4. He prepares invoices. → What __________________?
E. Describe your normal work or study routine (8-10 sentences):

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Reading: A Busy Monday | Lectura

Mateo works in a small distribution company. On Mondays, he starts at 8 a.m. and checks the delivery
schedule. He usually receives messages from drivers and updates the order system. At 9, he attends a short
team meeting. The supervisor explains the priorities and Mateo takes notes. Before lunch, he contacts
customers, confirms addresses and prepares delivery documents. He sometimes helps the warehouse team
when there is a large order. In the afternoon, he reviews completed deliveries and reports any problems.
Mateo rarely finishes late, but Mondays are often busy. He likes his job because every day is different and he
learns how different departments work together.
1. What does Mateo check first? Mateo checks the delivery schedule.
2. What happens at 9? At 9, he attends a short team meeting, the supervisor explains the priorities and Mateo
takes notes.
3. What does he do before lunch? Before lunch, he contacts customers, confirms addresses and prepares
delivery documents.
4. When does he help the warehouse team? He helps the warehouse team when there is a large order.
5. Why does he like his job? He likes his job because every day is different and he learns how different
departments work together.

Listening: A request from your boss

Level / Nivel: A1 | Skill / Habilidad: Listening and priorities
Open verified resource / Abrir recurso verificado
Listen and identify the three tasks, their order and level of urgency. Complete the official activities. Then write the
instructions using first, after that and finally.

Task Priority Deadline / time Key verb

Video task: A day at work | Actividad con video

Search: “British Council day at work” or “English workplace routine A2”. Watch, pause and record five actions.
Then compare the routine with your own.
Action in the video My routine: same or different? My sentence

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AUTONOMOUS LEARNING TASK 2: Interview a worker | Actividad de aprendizaje autónomo
Objective / Objetivo
Discover real workplace routines and transform information into English.

Estimated time / Tiempo Suggested resource / Recurso

A family member, colleague or friend. Ask permission before
25-35 minutes
taking notes.

Steps | Pasos
7. Prepare five simple questions.
8. Interview the person in Spanish or English.
9. Record five tasks and two responsibilities.
10. Translate key words using a dictionary.
11. Write a six-sentence English summary.
Model / Modelo
She works in a pharmacy. She usually checks stock and helps customers. She sometimes receives deliveries.

Interview notes and English summary:

AUTONOMOUS LEARNING TASK 3: Watch a profession video | Actividad de aprendizaje

autónomo
Objective / Objetivo
Identify duties and workplace verbs in authentic content.

Estimated time / Tiempo Suggested resource / Recurso

20-30 minutes Official company channel or educational channel.

Steps | Pasos
12. Choose a profession.
13. Search “a day in the life of + profession”.
14. Watch once without pausing.
15. Watch again and record five tasks.
16. Check five new verbs in a dictionary.
17. Write the link and a short reflection.
Model / Modelo
Profession: Project coordinator. Tasks: schedule meetings, update plans, contact the team…

Profession Video link Five tasks Five new verbs

I can... / Puedo... Yes Sometimes Not yet

I can describe a work
☐ ☐ ☐
routine.
I can use common work
☐ ☐ ☐
verbs.

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I can... / Puedo... Yes Sometimes Not yet
I can ask questions with do
☐ ☐ ☐
and does.
I can identify priorities in a
☐ ☐ ☐
listening.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 3: WORKPLACE COMMUNICATION

Comunicación en el trabajo

Main focus / Enfoque principal

Polite requests, clarification, collaboration and short workplace conversations.

Useful expressions | Expresiones útiles

Expression Spanish Situation
Could you help me with this? ¿Podrías ayudarme con esto? asking for help
Can you repeat that, please? ¿Puedes repetir eso, por favor? asking for repetition
Could you speak more slowly? ¿Podrías hablar más despacio? listening difficulty
I’m not sure I understand. No estoy seguro/a de comprender. clarification
Could you explain that again? ¿Podrías explicar eso otra vez? clarification
Let me check. Déjame revisar. checking information
I’ll confirm the information. Confirmaré la información. commitment
I’m working on it. Estoy trabajando en eso. progress update
I’ll send it today. Lo enviaré hoy. promise
Thank you for letting me know. Gracias por avisarme. responding politely
Do you need any help? ¿Necesitas ayuda? offering help
That works for me. Eso me sirve. agreement
Could you send me the file? ¿Podrías enviarme el archivo? request
Sorry, there is a problem with… Disculpa, hay un problema con… explaining a problem
I’ll get back to you. Te responderé / volveré a contactar. follow-up

Grammar in context | Gramática aplicada

Form Use Example
Can + base verb direct request Can you send the file?
Could + base verb more polite request Could you check the document?
Imperative + please instruction Please confirm the date.
Present Continuous action in progress I’m preparing the report.
Object pronouns people/things Please send it to me.

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Guided practice | Práctica guiada

A. Choose the most appropriate response | Elige la respuesta
Situation Response options
1. “Could you check this report?” a. Yes, of course. b. I report every day.
2. “I’m not sure I understand.” a. I can explain it again. b. It is a manager.
3. “When can you send the file?” a. I’ll send it this afternoon. b. The file is blue.
4. “Thank you for letting me know.” a. You’re welcome. b. Please repeat the meeting.

B. Make the request more polite | Haz el pedido más amable

1. Send me the report. → __________________________
2. Explain this. → __________________________
3. Speak slowly. → __________________________
4. Check the date. → __________________________

C. Complete the dialogue | Completa el diálogo

A: Hi, Marta. Could you __________ me with the customer file?
B: Of course. What do you __________?
A: I’m not sure I __________ the last section.
B: No problem. Let me __________ it again.
A: Thanks. Could you also __________ me the updated form?
B: Sure. I’ll send __________ today.

D. Correct the mistake | Corrige

1. Could you to help me?
2. I am work on the report.
3. Please send me it.
4. Can you explains that?
E. Write a six-line dialogue between two colleagues:

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Reading: A Small Communication Problem | Lectura

Nadia is preparing a presentation for a client. She needs sales figures from Tom, but the spreadsheet is not
complete. Nadia sends Tom a message: “Could you update the figures before 2 p.m., please?” Tom replies,
“I’m working on it, but I’m not sure I understand the final column.” Nadia calls him and explains the information
more slowly. Tom asks two questions and repeats the instructions to confirm them. They check the deadline
together. Tom sends the completed file at 1:30 and Nadia thanks him for his help. The problem is solved
because they ask clear questions, confirm information and communicate politely.
1. What does Nadia need?
2. What problem does Tom have?
3. How does Nadia help?
4. What does Tom do to confirm the instructions?
5. Why is the problem solved?
Listening: Leaving a message
Level / Nivel: A2 | Skill / Habilidad: Telephone communication
Open verified resource / Abrir recurso verificado
Complete the preparation and official listening tasks. Listen for names, phone numbers, project details and email
spelling. Then create your own telephone message card.

Caller Person requested Phone / email Reason for calling Action needed

Video task: Asking for help at work | Actividad con video

Search on British Council, BBC Learning English or an official training channel: “asking for help at work
English”. Record three polite requests, two responses and one pronunciation feature.
Polite request Response My new example

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AUTONOMOUS LEARNING TASK 4: Create a workplace phrase library | Actividad de
aprendizaje autónomo
Objective / Objetivo
Build a reusable collection of expressions for real communication.

Estimated time / Tiempo Suggested resource / Recurso

25-35 minutes British Council, learner dictionaries and class materials.

Steps | Pasos
18. Choose four situations: asking for help, clarification, confirming and updating.
19. Find two expressions for each situation.
20. Check meaning and pronunciation.
21. Write one original example for each expression.
22. Use at least four expressions in a dialogue.
Model / Modelo
Situation: clarification. Expression: Could you explain that again? Example: Could you explain the payment
process again?

Situation Expression Spanish meaning My example Source

What did I learn? What was difficult? Strategy I used Most useful source

Roleplays | Juegos de rol

● A. You need help with a document. Ask a colleague politely.
● B. You did not understand a telephone number. Ask for repetition.
● C. A task is not finished. Give a short progress update.
● D. Confirm a deadline and the person responsible.
I can... / Puedo... Yes Sometimes Not yet
I can ask for help politely. ☐ ☐ ☐
I can request clarification. ☐ ☐ ☐
I can give a simple progress
☐ ☐ ☐
update.
I can leave and record a
☐ ☐ ☐
telephone message.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 4: EMAILS AND WRITTEN COMMUNICATION

Correos y comunicación escrita

Main focus / Enfoque principal

Clear professional emails, useful templates and appropriate tone.

Parts of a professional email | Partes de un correo profesional

Part Spanish Example / purpose
Clear and specific: Meeting confirmation –
Subject line asunto
12 August
Greeting saludo Dear Ms López, / Hello Daniel,
Opening apertura I am writing to ask about…
Main message mensaje principal Explain the purpose and key information.
Request or action solicitud / acción Could you confirm the delivery date?
Thank you for your help. / I look forward to
Closing cierre
your reply.
Signature firma Name, position and contact information

Useful language | Lenguaje útil

English expression Spanish meaning
I am writing to ask about… Escribo para consultar sobre…
Could you send the information? ¿Podría enviar la información?
Please confirm the date. Por favor, confirme la fecha.
Please find the document attached. Adjunto encontrará el documento.
Thank you for your message. Gracias por su mensaje.
I apologise for the delay. Me disculpo por la demora.
The meeting has been rescheduled. La reunión ha sido reprogramada.
I look forward to your reply. Quedo a la espera de su respuesta.
Kind regards, Saludos cordiales,
Please let me know if you have any questions. Avíseme si tiene alguna pregunta.

Email style / Estilo

Use a clear subject, short paragraphs, polite requests and a specific action. Check names, dates and
attachments before sending.

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Guided practice | Práctica guiada

A. Put the email in order | Ordena el correo
Letter Email part
A Kind regards, Laura
B Could you confirm if Tuesday at 10 a.m. is convenient?
C Dear Mr Brown,
D Meeting next week
E I am writing to arrange our project meeting.
F Thank you for your time.

Correct order: ____ / ____ / ____ / ____ / ____ / ____

B. Choose the professional option | Elige la opción profesional

1. Hey! / Dear Ms Ruiz,
2. Send me the file. / Could you send me the file, please?
3. Sorry I’m late. / I apologise for the delay.
4. Bye. / Kind regards,

C. Complete the email | Completa el correo

Subject: ____________________
Dear ____________________,
I am writing to ____________________. Could you please ____________________?
The deadline is ____________________.
Thank you for ____________________.
Kind regards,
____________________

D. Find five problems | Encuentra cinco problemas

Unprofessional email
hey ana send the report today i need it. also the meeting is maybe friday. bye

Rewrite the message professionally:

Email template bank | Banco de plantillas

Purpose Suggested subject Useful opening Requested action
Request information Information request – [topic] I am writing to ask about… Could you provide…?
Confirm meeting Meeting confirmation – [date] I am writing to confirm… Please confirm your attendance.
Schedule change Change of schedule – [event] Please note that… Could you confirm the new time?
Please let me know the current
Follow-up Follow-up – [topic] I am following up on…
status.
Apology Apology for delay – [item] I apologise for… We will send it by…
Send document Document attached – [name] Please find attached… Please review and confirm receipt.

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Interactive resource: English for emails
Level / Nivel: A2-B1 | Skill / Habilidad: Reading and writing
Open verified resource / Abrir recurso verificado
Choose at least two units. Complete the interactive tasks and record five expressions you can use at work. Focus on
starting, finishing, sending and receiving emails.

Practice page: Sending and receiving emails

Level / Nivel: A2-B1 | Skill / Habilidad: Email vocabulary
Open verified resource / Abrir recurso verificado
Study the parts of the example email and complete the tasks. Do not copy the full example. Record useful email words
and write a new message for a different situation.

Listening-video task | Actividad auditiva y audiovisual

Use a verified email lesson with audio/video or search an official channel for “professional email English A2
B1”. Watch or listen twice. Identify greeting, purpose, request and closing.
Three useful
Greeting Purpose Request Closing
expressions

AUTONOMOUS LEARNING TASK 5: Compare two professional emails | Actividad de

aprendizaje autónomo
Objective / Objetivo
Notice differences in tone, structure and clarity.

Estimated time / Tiempo Suggested resource / Recurso

British Council English for Emails or public sample emails
30-40 minutes
without personal data.

Steps | Pasos
23. Choose two professional email models with different purposes.
24. Record the subject and purpose.
25. Identify greeting, opening, request and closing.
26. Underline polite expressions.
27. Write three differences.
28. Create your own email using the best features.
Model / Modelo
Email A confirms a meeting. Email B asks for information. Both use clear subject lines and polite closings.

Element Email A Email B What I learned

Purpose
Greeting
Request
Closing
Tone

AUTONOMOUS LEARNING TASK 6: Write and self-check a real workplace email |

Actividad de aprendizaje autónomo
Objective / Objetivo
Produce an original message and use a checklist before sharing it.

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Estimated time / Tiempo Suggested resource / Recurso
25-35 minutes Your workplace/study context and the template bank.

Steps | Pasos
29. Choose a purpose: request, confirmation, follow-up, apology or document.
30. Write a clear subject.
31. Use short paragraphs.
32. Include one polite request and one deadline/date.
33. Check grammar, spelling, names and attachment references.
34. Complete the self-check checklist.
Model / Modelo
Subject: Meeting confirmation – 14 August. Dear team, I am writing to confirm…

My professional email:

● ☐ Clear subject
● ☐ Appropriate greeting
● ☐ Purpose is clear
● ☐ Polite request
● ☐ Correct date/details
● ☐ Professional closing
● ☐ Spelling checked
I can... / Puedo... Yes Sometimes Not yet
I can identify the parts of an
☐ ☐ ☐
email.
I can write a clear subject
☐ ☐ ☐
line.
I can make a polite written
☐ ☐ ☐
request.
I can check an email before
☐ ☐ ☐
sending.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 5: HUMAN RESOURCES AND EMPLOYMENT

Recursos Humanos y empleo

Main focus / Enfoque principal

Job advertisements, skills, experience, recruitment and interview communication.

Professional vocabulary | Vocabulario profesional

Term Spanish Term Spanish
recruitment reclutamiento candidate candidato/a
job vacancy vacante laboral application postulación / solicitud
résumé / CV currículum cover letter carta de presentación
interview entrevista skills habilidades
qualifications cualificaciones / títulos experience experiencia
training capacitación performance desempeño
promotion ascenso salary salario
benefits beneficios full-time tiempo completo
part-time medio tiempo remote work trabajo remoto
working hours horario laboral annual leave vacaciones anuales
sick leave licencia por enfermedad feedback devolución
strengths fortalezas weaknesses debilidades
job offer oferta laboral

Grammar for experience and skills | Gramática

Form Use Example
Past Simple finished past experience I worked in sales from 2022 to 2024.
Present Perfect (intro) experience without a finished time I have worked with international clients.
Can + verb ability I can organise events and write reports.
This position is more flexible than my
Comparatives compare options/candidates
current job.

A2 option / Opción A2
Students who are not ready for Present Perfect may use Past Simple and “I have experience in…”.

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Guided practice | Práctica guiada

A. Categorise the words | Clasifica
Recruitment process Employment conditions Employee development
job vacancy, candidate, interview,
salary, benefits, working hours, annual leave training, feedback, performance, promotion
application

B. Complete | Completa
1. A person who applies for a job is a __________.
2. A document with education and experience is a __________.
3. Money and extra advantages are salary and __________.
4. A conversation to select a worker is an __________.
5. Comments about work quality are __________.

C. Skills or experience? | ¿Habilidad o experiencia?

1. I can use Excel. → __________
2. I worked in customer service for two years. → __________
3. I can lead a small team. → __________
4. I prepared monthly reports in my last job. → __________

D. Interview answers | Respuestas de entrevista

Question Answer notes
Tell me about yourself.
What are your strengths?
Why are you interested in this position?
Describe a work challenge.
What skills do you want to develop?

E. My professional summary (80-100 words):

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Reading: Job Advertisement | Lectura: oferta laboral

CUSTOMER SUPPORT ASSISTANT
BrightLine Services is looking for a Customer Support Assistant. The successful candidate will answer customer
questions, update account information and work with the sales team. Requirements: good communication skills,
basic computer skills, organised work habits and A2-B1 English. Previous experience is helpful but not essential.
The position is full-time, Monday to Friday, with two remote days per week. The company offers training, health
benefits and opportunities for promotion. Applicants should send a CV and a short cover email before 30
September.
1. What is the job title?
2. Write three responsibilities.
3. What skills are required?
4. Is previous experience essential?
5. What conditions or benefits are offered?
6. What must applicants send?
Video: You’re Hired – Episode 04
Level / Nivel: B1-B2 (challenge) | Skill / Habilidad: Video and interview skills
Open verified resource / Abrir recurso verificado
Watch the interview and identify Daniel’s mistakes. Use the transcript only after the first viewing. Record three
examples of inappropriate behaviour and three improvements. A2 learners may focus on greetings, body language and
simple answers.

Interview mistake Why is it a problem? Better action or expression

Listening option | Opción de listening

Use the You’re Hired page or a verified British Council interview resource. Listen once for the general idea,
then again for skills, experience and job requirements. Record only short notes, not the complete transcript.

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AUTONOMOUS LEARNING TASK 7: Analyse a real job advertisement | Actividad de
aprendizaje autónomo
Objective / Objetivo
Connect English study with a real professional opportunity.

Estimated time / Tiempo Suggested resource / Recurso

35-50 minutes A reputable job platform or official company careers page.

Steps | Pasos
35. Choose a vacancy connected with your interests.
36. Record the job title, company and location.
37. Identify responsibilities and requirements.
38. Highlight five skills and five new terms.
39. Check each term in a learner dictionary.
40. Write whether you would apply and why.
Model / Modelo
Job title: HR Assistant. Skills: communication, organisation, Excel… I would apply because…

Job title Company Responsibilities Requirements New vocabulary Source

Mini interview roleplay | Roleplay de entrevista

Student A is the interviewer. Student B is the candidate. Use the job advertisement above or your researched
vacancy. Change roles after six questions.
Interview question My key words My full answer
Tell me about yourself.
What experience do you have?
What can you do well?
Why do you want this job?
How do you solve problems?
What are your professional goals?

I can... / Puedo... Yes Sometimes Not yet

I can understand a basic job
☐ ☐ ☐
advertisement.
I can describe skills and
☐ ☐ ☐
experience.
I can answer common
☐ ☐ ☐
interview questions.
I can research a real
☐ ☐ ☐
vacancy.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 6: MEETINGS AND TEAMWORK

Reuniones y trabajo en equipo

Main focus / Enfoque principal

Agendas, opinions, decisions, deadlines, action items and project updates.

Word Spanish My example

meeting reunión
agenda orden del día
participant participante
objective objetivo
topic tema
decision decisión
suggestion sugerencia
opinion opinión
deadline fecha límite
progress progreso
priority prioridad
action item acción asignada
minutes acta / minutas
project proyecto
update actualización

Meeting language | Lenguaje para reuniones

Expression Spanish
Shall we start? ¿Comenzamos?
Today we need to discuss… Hoy necesitamos tratar…
In my opinion… En mi opinión…
I agree. Estoy de acuerdo.
I don’t completely agree. No estoy completamente de acuerdo.
Could you clarify that? ¿Podrías aclarar eso?
What do you suggest? ¿Qué sugieres?
We need to make a decision. Necesitamos tomar una decisión.
Who is responsible for this? ¿Quién es responsable de esto?
What is the deadline? ¿Cuál es la fecha límite?
I’ll take care of it. Yo me ocuparé.
Can you give us an update? ¿Puedes darnos una actualización?

Grammar in context | Gramática

Use should for suggestions, will for immediate commitments and going to for planned actions. Use because to
give a reason and but to contrast ideas.

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Guided practice | Práctica guiada

A. Match the meeting stage | Relaciona
Opening Discussion Decision Action
Shall we start? What do you suggest? We agree to change the date. Marta will contact the client.

B. Complete with the best expression | Completa

1. __________? The first topic is the sales report.
2. __________, we should contact the customer first.
3. I understand your point, but __________.
4. Who __________ for updating the file?
5. What is the __________ for this task?

C. Turn notes into action items | Convierte notas en acciones

Meeting note Action item sentence
Client needs new price list.
Report is incomplete.
Next meeting: Thursday at 10.
Website information is old.

D. Opinion practice | Práctica de opiniones

Write two agreements, two polite disagreements and two suggestions:

E. Mini agenda | Agenda breve

Time Topic Objective Responsible person

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Listening: Making a decision
Level / Nivel: B1 | Skill / Habilidad: Meeting listening
Open verified resource / Abrir recurso verificado
Listen for the project objective, opinions, disagreement and final decision. Complete the official tasks. Then write the
decision and two action items in simple English.

Participants Main topic Different opinions Final decision Action item

Video task: Effective meeting or teamwork | Actividad con video

Search an official educational or company training channel for “effective meeting English B1” or “teamwork
communication English”. Record five expressions and evaluate whether the meeting is effective.
Expression Function My example

AUTONOMOUS LEARNING TASK 8: Analyse a simulated meeting | Actividad de

aprendizaje autónomo
Objective / Objetivo
Observe how participants organise ideas, disagree and decide.

Estimated time / Tiempo Suggested resource / Recurso

British Council “Making a decision” or another verified
30-40 minutes
meeting simulation.

Steps | Pasos
41. Identify participants and topic.
42. Record the main problem.
43. Write each suggestion.
44. Identify polite agreement or disagreement.
45. Record the final decision and action items.
46. Write one improvement for the meeting.
Model / Modelo
Problem: project timeline. Suggestion: start phase one quickly. Decision: use an agile approach.

What did I learn? What was difficult? Strategy I used Most useful source

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Meeting simulation | Simulación de reunión

Situation
Your team must organise a training day. Decide the date, format, topics, responsibilities and deadline. Every
participant must give one opinion, one suggestion and one commitment.

Role Information / objective

Team leader Open the meeting and confirm the decision.
HR representative Suggest training topics.
Operations representative Explain schedule limitations.
Employee representative Ask questions and give feedback.

Decision Responsible person Deadline Status

Meeting minutes / Minutas de la reunión:

I can... / Puedo... Yes Sometimes Not yet

I can understand a simple
☐ ☐ ☐
agenda.
I can give an opinion and
☐ ☐ ☐
suggestion.
I can agree or disagree
☐ ☐ ☐
politely.
I can record decisions and
☐ ☐ ☐
action items.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 7: CUSTOMER SERVICE AND SALES

Atención al cliente y ventas

Main focus / Enfoque principal

Customer needs, products, prices, orders, complaints and professional solutions.

Word / expression Spanish Workplace example

product producto
service servicio
price precio
discount descuento
payment pago
order pedido
delivery entrega
complaint reclamo
refund reembolso
exchange cambio
available disponible
out of stock sin stock
guarantee garantía
customer satisfaction satisfacción del cliente
problem problema
solution solución

Useful customer language | Lenguaje útil

● How can I help you? / ¿Cómo puedo ayudarle?
● What are you looking for? / ¿Qué está buscando?
● This product is available in two sizes. / Este producto está disponible en dos tamaños.
● Would you like more information? / ¿Le gustaría más información?
● I’m sorry about the problem. / Lamento el problema.
● Let me check your order. / Déjeme revisar su pedido.
● We can offer a replacement. / Podemos ofrecer un reemplazo.
● Could you confirm your order number? / ¿Podría confirmar su número de pedido?
● Thank you for your patience. / Gracias por su paciencia.
● We will contact you tomorrow. / Lo contactaremos mañana.

Grammar in context | Gramática

Language Use Example
How much is delivery? How many boxes do
How much / How many ask quantity or price
you need?
Comparatives compare products This option is cheaper and faster.
Would like polite preference I would like a refund.
We can replace it. Could you confirm the
Can / could offers and requests
number?
First Conditional possible result If the product is damaged, we will replace it.

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Guided practice | Práctica guiada

A. Choose the word | Elige
1. The customer wants their money back: refund / delivery
2. The product is not available: out of stock / guarantee
3. A reduced price: discount / complaint
4. A request to buy products: order / exchange
5. Changing one product for another: payment / exchange

B. Complete the dialogue | Completa

Employee: Good morning. How can I __________ you?
Customer: I’m calling about my __________. It arrived late and one box is damaged.
Employee: I’m sorry about the __________. Could you confirm your order __________?
Customer: Yes, it’s 4582.
Employee: Thank you. We can offer a replacement or a __________.
Customer: I would like a replacement, please.

C. Compare the options | Compara

Option Price Delivery Guarantee
A $100 5 days 6 months
B $120 2 days 12 months

Write four comparative sentences and recommend one option:

D. First Conditional | Primer condicional

1. If the order is late, we __________ the customer. (contact)
2. If the product is damaged, we __________ it. (replace)
3. If you need more information, I __________ it by email. (send)
4. If the item is out of stock, we __________ another option. (offer)
E. Write a customer service dialogue (8-10 lines):

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Listening: A phone call from a customer
Level / Nivel: B1 | Skill / Habilidad: Customer service and negotiation
Open verified resource / Abrir recurso verificado
Listen for the order, invoice, payment terms, problem and solution. Complete the official exercises. A2 learners may
focus on key nouns and the final agreement.

Resuelto en clase.

Reason for call Customer request Company concern Solution Follow-up action

Video task: Customer service example | Actividad con video

Search an official educational or company training channel: “customer service English dialogue A2 B1”. Watch
once for the situation and again for expressions. Record one good practice and one possible improvement.
Expression Purpose Good practice / improvement My example

AUTONOMOUS LEARNING TASK 9: Analyse a customer review | Actividad de

aprendizaje autónomo
Objective / Objetivo
Use real public feedback to identify problems and propose professional solutions.

Estimated time / Tiempo Suggested resource / Recurso

A public company or product review page. Do not record
30-40 minutes
private customer information.

Steps | Pasos
47. Choose one short positive or negative public review.
48. Summarise the main point without copying.
49. Identify three useful words.
50. Write what the company did or should do.
51. Create a polite response in English.
52. Record the source.
Model / Modelo
Review summary: Delivery was late. Solution: apologise, explain and offer a new delivery date.

Review type Main point Three words Possible solution Source

My professional response to the customer:

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Sales and service roleplays | Roleplays

● 1. A customer asks about two products. Compare price, delivery and guarantee.
● 2. A delivery is late. Apologise, check details and offer a solution.
● 3. A product is out of stock. Recommend an alternative.
● 4. A customer wants a refund. Ask questions and explain the process.
Expression I used Was it effective? Improved version

I can... / Puedo... Yes Sometimes Not yet

I can ask about customer
☐ ☐ ☐
needs.
I can describe and compare
☐ ☐ ☐
products.
I can respond to a simple
☐ ☐ ☐
complaint.
I can propose a solution
☐ ☐ ☐
politely.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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UNIT 8: PROBLEMS, SOLUTIONS AND FUTURE PLANS

Problemas, soluciones y planes futuros

Main focus / Enfoque principal

Explain workplace problems, give advice, express obligations and make realistic plans.

Common workplace situations | Situaciones frecuentes

Situation Spanish Possible first action
a delayed order un pedido demorado
a missing document un documento faltante
a system failure una falla del sistema
a customer complaint un reclamo de cliente
an employee absence la ausencia de un empleado
a cancelled meeting una reunión cancelada
an incomplete task una tarea incompleta
incorrect information información incorrecta

Problem-solving language | Lenguaje para resolver problemas

● We have a problem with… / Tenemos un problema con…
● The system isn’t working. / El sistema no está funcionando.
● The document is missing. / Falta el documento.
● We need to contact the client. / Necesitamos contactar al cliente.
● We should check the information. / Deberíamos revisar la información.
● We have to finish this today. / Tenemos que terminar esto hoy.
● The best solution is… / La mejor solución es…
● I’ll contact the supplier. / Contactaré al proveedor.
● We’re going to reschedule the meeting. / Vamos a reprogramar la reunión.
● If the problem continues, we will ask for technical support. / Si el problema continúa, pediremos
soporte técnico.

Grammar in context | Gramática

Form Meaning / use Example
should advice We should check the order.
have to external obligation We have to follow the procedure.
must strong obligation You must protect customer data.
will decision / promise I’ll call the client now.
going to planned action We’re going to update the system.
First Conditional possible future result If the file is missing, we will request a copy.

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Guided practice | Práctica guiada

A. Choose should, have to or must | Elige
1. We ______ follow the legal procedure.
2. You ______ apologise to the customer.
3. Employees ______ keep passwords private.
4. I ______ finish the report before Friday because my manager requested it.

B. Will or going to? | ¿Will o going to?

1. The meeting is planned for next week. We __________ meet on Tuesday.
2. The phone is ringing. I __________ answer it.
3. We have a project plan. We __________ launch the service in October.
4. The client needs help now. I __________ call them.

C. Problem-solution match | Relaciona

Problem Possible solution
The invoice is missing. a. Reschedule and notify participants.
The meeting is cancelled. b. Request a new copy.
The system is not working. c. Contact technical support.
The delivery is late. d. Check tracking and inform the customer.

D. First Conditional | Primer condicional

1. If the customer calls, I __________ (explain) the situation.
2. If we receive the file, we __________ (complete) the report.
3. If the system fails again, we __________ (contact) IT.
4. If the order arrives today, we __________ (deliver) it tomorrow.
E. Describe one real or imaginary work problem and propose three actions:

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Reading: The Missing Document | Lectura

On Tuesday morning, the purchasing team discovers that an important supplier document is missing. Without
the document, the company cannot approve a payment. Paula checks the shared folder and asks her
colleagues, but nobody has the final version. She contacts the supplier and explains the situation clearly. The
supplier says they will send a new copy before noon. Paula informs the finance manager and updates the task
status. She also creates a checklist so the team can verify documents before future payments. The document
arrives at 11:30, and the payment process continues. The immediate problem is solved, and the new checklist
may prevent the same mistake in the future.
1. What document problem does the team have?
2. Why is the document important?
3. What actions does Paula take?
4. What long-term solution does she create?
5. What could happen if the document does not arrive?
Listening: A morning briefing
Level / Nivel: A2 | Skill / Habilidad: Changes, instructions and obligations
Open verified resource / Abrir recurso verificado
Listen for three workplace changes and the instructions connected with them. Complete the official exercises. Then
summarise each change using have to, can or can’t.

Change or problem Instruction Modal used Important detail

Video task: Workplace problem solving | Actividad con video

Search: “workplace problem solving English B1” or “professional problem solution dialogue”. Identify the
problem, people affected, actions, final result and five useful phrases.
Problem People affected Actions Result Five phrases

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AUTONOMOUS LEARNING TASK 10: Research a simple business problem | Actividad
de aprendizaje autónomo
Objective / Objetivo
Understand a real case and explain it with accessible English.

Estimated time / Tiempo Suggested resource / Recurso

Official company news, institutional article or reputable
35-50 minutes
business-learning source.

Steps | Pasos
53. Choose a simple case: delay, service failure, product problem, scheduling issue or communication error.
54. Write what happened in your own words.
55. Identify who was affected.
56. Find the solution or propose one.
57. Record five new terms and their sources.
58. Write a six-to-eight sentence summary.
Model / Modelo
Problem: A delivery was delayed by bad weather. Customers were affected. The company informed them and
offered new dates.

What happened? Who was affected? Solution Five new words Source

What did I learn? What was difficult? Strategy I used Most useful source

Problem-solving meeting | Reunión para resolver un problema

Situation
A key document is missing and the client needs an answer today. Decide what to do now, who is responsible,
what to tell the client and how to prevent the problem.

Immediate action Responsible person Client message Prevention

I can... / Puedo... Yes Sometimes Not yet

I can explain a workplace
☐ ☐ ☐
problem.
I can give advice with
☐ ☐ ☐
should.
I can express obligation and
☐ ☐ ☐
plans.
I can propose immediate and
☐ ☐ ☐
preventive actions.

One thing I want to improve / Algo que quiero mejorar:

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MY CLASS NOTES | Mis apuntes de clase

Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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MY COMMON MISTAKES
Mis errores frecuentes

Record corrected sentences and create a new example. This section turns mistakes into reusable learning. /
Registra las oraciones corregidas y crea un ejemplo nuevo.
My original sentence Correct sentence Explanation New example

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FINAL PROJECT: MY PROFESSIONAL PORTFOLIO

Proyecto final: mi portfolio profesional

Project objective / Objetivo

Create an editable professional portfolio that shows your vocabulary, communication skills and autonomous
learning progress.

Portfolio sections | Secciones del portfolio

59. Professional profile
60. Current job or desired job
61. Skills and qualifications
62. Experience
63. Daily responsibilities
64. Professional vocabulary and collocations
65. A professional email
66. A meeting situation
67. A customer service situation
68. A workplace problem and solution
69. Future professional goals
70. A selected video or listening resource
71. Autonomous learning reflection

Language requirements | Requisitos lingüísticos

● ☐ Present Simple
● ☐ Present Continuous
● ☐ Past Simple
● ☐ Future expressions
● ☐ Modal verbs
● ☐ Professional vocabulary
● ☐ At least five collocations
● ☐ At least fifteen original sentences
● ☐ One image or logo
● ☐ One verified link
● ☐ A 2-4 minute oral presentation

Model company and profile | Modelo

MODEL: GREENPATH SERVICES
GreenPath Services is a small environmental consulting company in Mendoza. It helps local businesses reduce
waste and improve workplace processes. I am the project assistant. I organise meetings, update client files and
prepare short reports. Last year, I completed a customer service course. At the moment, our team is working on
a recycling project for three offices. We are going to launch the programme next month. If a client needs
information, I answer the question or contact the project manager. My professional goal is to gain experience
and become a project coordinator.

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1. My professional profile | Mi perfil profesional

Write 100-140 words:

2. My professional vocabulary | Mi vocabulario profesional

Word / expression Spanish Collocation My example

3. My professional email | Mi correo profesional

Write a request, confirmation, follow-up or problem-solving email:

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4. Meeting and teamwork situation | Situación de reunión

Topic My opinion My suggestion Decision My action item

Meeting summary:

5. Customer service situation | Situación de atención al cliente

Customer need/problem Questions Solution Follow-up

Dialogue or response:

6. Workplace problem and solution | Problema y solución

Problem People affected Immediate action Prevention

Explain the problem and solution:

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7. Selected digital resource | Recurso digital seleccionado

Title Source Link Level Why I selected it

What I understood without

Five new expressions Main idea What I practised
help

8. Autonomous learning reflection | Reflexión sobre autonomía

What strategies helped me?

How did I verify information?

What was difficult?

Which sources were most useful?

What will I do next month?

Oral presentation plan | Plan de presentación oral

Part Key words Time
Introduction 20-30 sec
Profile and experience 40-60 sec
Work situation / project 40-60 sec
Problem and solution 30-45 sec
Goal and reflection 20-30 sec

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FINAL SELF-ASSESSMENT
Autoevaluación final

I can... / Puedo... Yes Sometimes Not yet

I can describe my job or
☐ ☐ ☐
desired job.
I can explain responsibilities. ☐ ☐ ☐
I can use workplace
☐ ☐ ☐
vocabulary.
I can write a professional
☐ ☐ ☐
email.
I can understand the general
☐ ☐ ☐
idea of a work video.
I can understand a short
☐ ☐ ☐
workplace listening.
I can ask for help. ☐ ☐ ☐
I can participate in a simple
☐ ☐ ☐
meeting.
I can talk about experience. ☐ ☐ ☐
I can explain a problem. ☐ ☐ ☐
I can suggest a solution. ☐ ☐ ☐
I can research vocabulary
☐ ☐ ☐
independently.
I can identify reliable
☐ ☐ ☐
sources.
I can organise my class
☐ ☐ ☐
notes.
I can recognise and correct
☐ ☐ ☐
common mistakes.

What did I improve?

Which unit was most useful?

What do I need to practise more?

Which digital resources helped me most?

My professional English goal for next month is:

TEACHER’S FEEDBACK
Devolución de la profesora
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Student’s strengths

Vocabulary development

Grammar to review

Listening comprehension

Speaking and communication

Autonomy and research

Recommended resources

Teacher’s comments

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ADDITIONAL CLASS RECORDS

Registros adicionales de clase

Additional class record 1 | Registro adicional

MY CLASS NOTES | Mis apuntes de clase
Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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Additional class record 2 | Registro adicional

MY CLASS NOTES | Mis apuntes de clase
Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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U

Additional class record 3 | Registro adicional

MY CLASS NOTES | Mis apuntes de clase
Date / Fecha: Class number / Número:

Topic / Tema: Teacher / Profesora:

Homework / Tarea: Next class / Próxima clase:

What did we study? / ¿Qué vimos? Grammar / Gramática Questions / Preguntas

New word or expression Spanish meaning My example

What was easy? What was difficult? My participation

☐ Active ☐ Sometimes ☐ More practice

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TEACHER ANSWER KEY

Solucionario docente

Use of this section

Closed activities have exact answers. Open tasks include models or correction criteria. Personal research and
reflections must not be completed for the student.

Collocations practice
1 meet 2 give 3 make 4 solve 5 take 6 reach 7 attend 8 launch

Unit 1
Match: 1-d, 2-b, 3-c, 4-e, 5-a.
B: 1 am, 2 has, 3 are, 4 has, 5 is, 6 have.
C: 1 works, 2 manage, 3 checks, 4 answer, 5 provides.
D: 1 I am a sales assistant. 2 She has a full-time position. 3 My colleague works in finance. 4 They are
responsible for recruitment.
Reading: Sofia works at a technology company in Operations. She reports to the office manager.
Responsibilities include organising meetings, updating documents and answering supplier messages. She
wants English for international clients and suppliers. Her goal is operations coordinator.

Unit 2
A: attend, solve, prepare, contact, update, send.
B: I always check the schedule. She is never late. They sometimes work remotely. We often attend training
sessions.
C: 1 Do, 2 doesn’t, 3 Does, 4 don’t, 5 does.
D possible answers: What time do you start? Who does she contact? When do they meet? What does he
prepare?
Reading: He checks the delivery schedule. At 9 he attends a team meeting. Before lunch he contacts
customers, confirms addresses and prepares documents. He helps when there is a large order. He likes
variety and learning about departments.

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Unit 3
A: 1-a, 2-a, 3-a, 4-a.
B possible answers: Could you send me the report, please? Could you explain this, please? Could you speak
more slowly? Could you check the date, please?
C: help, need, understand, explain, send, it.
D: 1 Could you help me? 2 I am working on the report. 3 Please send it to me. 4 Can you explain that?
Reading: Nadia needs sales figures. Tom does not understand the final column. Nadia calls and explains more
slowly. Tom asks questions and repeats instructions. Clear questions, confirmation and polite communication
solve the problem.

Unit 4
A order: D / C / E / B / F / A.
B: Dear Ms Ruiz; Could you send me the file, please?; I apologise for the delay.; Kind regards.
D model: Subject: Report request. Dear Ana, Could you please send the report today? We need it for the
Friday meeting. Please confirm when it is ready. Thank you for your help. Kind regards, [Name].

Unit 5
B: 1 candidate, 2 CV/résumé, 3 benefits, 4 interview, 5 feedback.
C: 1 skill, 2 experience, 3 skill, 4 experience.
Job ad: Customer Support Assistant. Responsibilities: answer questions, update accounts, work with sales.
Skills: communication, basic computer skills, organisation, A2-B1 English. Experience is helpful but not
essential. Full-time, two remote days, training, health benefits and promotion opportunities. Send CV and short
cover email.

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Unit 6
B possible answers: 1 Shall we start 2 In my opinion 3 I don’t completely agree 4 is responsible 5 deadline.
C models: Marta will send the new price list. The analyst will complete the report. The team will meet on
Thursday at 10. The web team will update the information.

Unit 7
A: refund, out of stock, discount, order, exchange.
B: help, order, problem, number, refund.
C examples: Option B is more expensive than A. B has faster delivery. B has a longer guarantee. A is
cheaper. Recommendation depends on priority.
D: will contact, will replace, will send, will offer.

Unit 8
A suggested: 1 have to, 2 should, 3 must, 4 have to. Accept reasoned alternatives where meaning changes
appropriately.
B: 1 are going to, 2 will, 3 are going to, 4 will.
C: missing invoice-b; cancelled meeting-a; system-c; late delivery-d.
D: will explain, will complete, will contact, will deliver.
Reading: The supplier document is missing and payment cannot be approved. Paula checks files, asks
colleagues, contacts the supplier, informs Finance and updates status. She creates a checklist. If it does not
arrive, payment is delayed.

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Email writing rubric | Rúbrica para correos

Criterion 4 – Strong 3 – Good 2 – Developing 1 – Needs support
Purpose Immediately clear Mostly clear Partly clear Unclear
Structure All parts appropriate One minor issue Several missing parts No clear structure
Consistently polite and Some informal/unclear
Professional language Generally appropriate Frequently inappropriate
natural language
Some errors, meaning
Accuracy Few or no errors Frequent errors Errors block meaning
clear
Action/details Complete and specific Mostly complete Some details missing Action unclear

Oral presentation rubric | Rúbrica oral

Criterion 4 3 2 1
Clear beginning,
Organisation Mostly organised Some organisation Difficult to follow
development and ending
Varied professional
Vocabulary vocabulary and Appropriate range Limited range Very limited
collocations
Fluency Communicates smoothly Some pauses Frequent pauses Cannot sustain message
Pronunciation Clear and intelligible Generally clear Sometimes difficult Often difficult
Completely dependent on
Independence Uses notes, not a full script Occasionally reads Reads much of the script
script

Final portfolio rubric | Rúbrica del portfolio

Area Weight Evidence
Accurate, relevant and used in original
Professional vocabulary and collocations 20%
sentences
Communication tasks 20% Email, meeting and customer situation
Grammar in context 15% Appropriate forms support meaning
Problem solving and future plans 15% Clear problem, actions and prevention
Digital resource and listening/video work 10% Verified source and thoughtful record
Autonomy and research 15% Sources, examples, strategies and reflection
Presentation and organisation 5% Complete, editable and easy to follow

Correction principles
Give credit for clear communication, appropriate vocabulary and independent effort. Correct priority errors first.
Do not penalise students for using the A2 alternative when an optional B1 form is beyond their current stage.

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RESOURCE SOURCES
Fuentes de recursos

Verified official resources integrated into the workbook. / Recursos oficiales verificados e integrados en el
cuadernillo.
Source Resource Link
British Council LearnEnglish Business English hub Open / Abrir
British Council LearnEnglish A2 Listening Open / Abrir
British Council LearnEnglish B1 Listening Open / Abrir
British Council LearnEnglish Who’s who in the office Open / Abrir
British Council LearnEnglish A request from your boss Open / Abrir
British Council LearnEnglish Leaving a message Open / Abrir
British Council LearnEnglish English for emails Open / Abrir
British Council LearnEnglish You’re Hired – Episode 04 Open / Abrir
British Council LearnEnglish Making a decision Open / Abrir
British Council LearnEnglish A phone call from a customer Open / Abrir
British Council LearnEnglish A morning briefing Open / Abrir
Cambridge Dictionary Learner dictionary Open / Abrir
Oxford University Press Oxford Learner’s Dictionaries Open / Abrir
WordReference English-Spanish reference Open / Abrir
YouGlish Pronunciation in authentic clips Open / Abrir

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