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Solution Architect - Dell

The document outlines the responsibilities in administration, problem management, change management, and continual service improvement, including monitoring infrastructure, managing user requests, troubleshooting incidents, and implementing change requests. It emphasizes the need for collaboration in documentation and operational optimization. Required skills include DPS, Data Domain, and Networker Solution Architect expertise.

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anne.rodriguz159
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1 views1 page

Solution Architect - Dell

The document outlines the responsibilities in administration, problem management, change management, and continual service improvement, including monitoring infrastructure, managing user requests, troubleshooting incidents, and implementing change requests. It emphasizes the need for collaboration in documentation and operational optimization. Required skills include DPS, Data Domain, and Networker Solution Architect expertise.

Uploaded by

anne.rodriguz159
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Administration:

i. Monitors, reviews, and manages infrastructure.

ii. Manages user requests.

iii. Manages and reviews log files.

iv. Generates regular operational reports.

Problem Management:

i. Isolates and troubleshoots incidents.

ii. Performs service incident coordination.

iii. Opens service requests on behalf of the Customer.

iv. Participates in root cause analysis review.

Change Management:

i. Performs software/firmware management assistance and collaboration.

ii. Implements change management requests.

iii. Assists with the solution documentation of policies and procedures in conjunction with
the compliance manager(s) and with other key stakeholders.

iv. Manages migration activities (monitor reports).

Continual Service Improvement:

i. Recommends procedure changes that result in operational optimization.

ii. Shares best practices from other engagements.

iii. Provides performance tuning recommendations.

Required Skills:

 DPS
 Data Domain
 Networker Solution Architect

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