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AT&T Cold Call Flow Ryle

The document outlines a call flow script for AT&T Business representatives to engage with small businesses regarding internet services. It includes objectives such as building rapport, gaining consent, and introducing solutions, along with handling objections and discovery questions. The goal is to schedule a meeting with a specialist to discuss potential improvements in internet connectivity.

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Ryle Torcende
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6 views1 page

AT&T Cold Call Flow Ryle

The document outlines a call flow script for AT&T Business representatives to engage with small businesses regarding internet services. It includes objectives such as building rapport, gaining consent, and introducing solutions, along with handling objections and discovery questions. The goal is to schedule a meeting with a specialist to discuss potential improvements in internet connectivity.

Uploaded by

Ryle Torcende
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Call Flow

Objective Script Key Notes

Build rapport Good day! This is Ryle from AT&T Business. How are you today? Sound natural, smile whil

Gain consent Do you have 30 seconds so I can quickly tell you why I’m calling? If no, ask for better time

State reason I help small businesses improve internet connectivity, especially fiber internet for more stable operations. Do NOT pitch yet

Understand situation How’s your current internet service working for your business? Let them talk 70%

overy Find pain Do you experience slowdowns or downtime during busy hours? Listen for pain points

Bridge to solution Based on that, it sounds like stability and speed are important for your operations. Repeat their pain

Introduce solution We offer AT&T Business Fiber with more reliable and consistent speeds for business use. Keep it short

e Check interest Would it make sense to explore if there’s a better option available in your area? Avoid hard selling

nt Close Set next step Can I schedule a quick 10–15 minute check with our specialist today or tomorrow? Goal is meeting

Professional exit Thank you for your time today, I appreciate it! Stay polite

Objections
ng Response Script Follow-up Ques

y subscribed That’s great—most businesses do. When was the last time you had it reviewed for speed or reliability? Are you happy w

agement I understand. Is it because everything is working fine, or just not a priority right now? Quick diagnosis

g call Sure, I can do that. Just so I send the right details—who’s your current provider? Pull back into dis

oncern Totally understand. Most businesses I talk to initially think that, but it depends on what you’re getting. What are you currently paying? Qualify current p

contact No problem—who would be the best person to speak with about your internet service? Ask for referral

issue Sure, I can do that. When would be a better time today or tomorrow? Lock specific tim

d but unsure That’s good to hear. Out of curiosity, have you ever experienced downtime or slow speeds even occasionally? Look for hidden p

Discovery Questions
Question Type Questions

General Usage How do you use your internet for your business day-to-day?

Performance Any issues with speed or connectivity during peak hours?

Impact What happens when your internet slows down or goes offline?

Provider Who is your current internet provider?

Importance How important is stable internet for your operations?

Upgrade Interest Have you ever considered upgrading your connection?

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